Unfortunately, my overall experience was terrible. There were several issues throughout the visit that made the experience frustrating.
There was a sign stating that they would be back in 10 minutes, but others who were waiting in front of me had already been waiting longer than that. When they returned, they seemed rushed coming through the door while carrying items.
The coffee itself was very weak. The first mocha I received had weak coffee. I specifically asked for brown sugar only, but an additional ingredient cinnamon was added without letting me know. When I asked about it, I was told that it was a combination they only offered. I explained again that I only wanted brown sugar.
I asked if they could remake the drink, and initially, I was told I would have to pay for another one. They decided to make a new drink, but the second one seemed like it barely had anything in it compared to the first. Which was weak as well.
Overall, the service, communication, and quality of the coffee were all disappointing. I left feeling frustrated and dissatisfied with the experience. read more