The last time I was in there, every trashcan in the whole facility was overflowing. The lobby had not been swept or cleaned up. Back where they all work at there was junk all over the floor. You can see them standing around on their phones. The franchisee needs to get on this place hot and heavy. Not good attitudes. read more

I have been to this Dunkin in the past when traveling through Calhoun. In the past I have never had to wait long due to being the only car in drive through or one other. However, this past Saturday I went around 4p. The line for the drive through was pretty long. I decided to mobile order for in store pickup. I waited 15 minutes without seeing the drink. I finally asked and the employee grabbed the cup and asked someone else how to make it. I noticed they ignored the mobile and in-store customers and pretty much focused on drive through. I will never return to this location. read more

Disgusting, management is awful. Disgusting in there too was getting donuts and saw dozens of nats fly off of them, even a roach in the floor. It was disgusting. Do not eat at this restaurant, it's dirty. read more

Lillian was nothing but a rude person. My boyfriend and I went in the lobby for a coffee, and I had asked about a flavor and she answered me like I'm stupid for not knowing. Like I should know what they have behind the counter as if I work there. I do not recommend going in this place if she is your Batista. She is a sad human and should not work with people if you don't want to deal with people. read more

Order 3 bagels and we're cold, frozen,all hard as rock. Couldn't even bite to eat. Manager said it was my fault cause I didn't request to be toasted and that's what makes them soft and able to eat. Manager said nothing he could do. No refund no offer to replace bagels. Bad customer service. Cashier should be asking if you want it toasted or frozen then. read more

Worst Dunkin ever. Absolutely no sense of urgency. Long drive-through line so went inside and still waited 30 minutes smh. Don't waste your time. read more

Would give no stars if possible, I was the first one in line (meaning there was no wait) and ordered a medium ice matcha latte light ice. The barista said if you order light ice I'm not going to fill it up all the way stating that's the policy and gave me a drink that was a little more than half of the way filled up. read more

i rely on Dunkin' SO hard!!! even if the line is long, out to the light, their service is always quicker than expected. the employees are kind and always have a smile on their faces. my order is VERY simple, cold brew, just black, which means by the time i pull up to the window, it's ready for me. anytime i order food, it's fresh and ready shortly after i pay. i usually get a bacon, egg, and cheese bagel which is always so good. if you'd like something extra toasty, just ask and they'll do it no problem! The inside is also open if you're more of a go inside type person. for february, they're using pink receipt paper which is the cutest thing i've ever seen and makes my visit all the more enjoyable hehehe it's also a must to add the cups never have any coffee residue on them which is awesome since every other dunkin i go to always hands me messy cups and no napkins read more

Dunkin' - medium Cold Brew, no cream or sugar!! - Donuts Near Me - Calhoun, Georgia

Extremely disappointed with the service lately. It takes 20+ minutes to get through the drive thru, the points scanner doesn't work half the time, and they recently turned off the walk-in order option on the app. I was in there a few days ago and I overheard an employee very clearly say, "If they don't wanna wait, they don't have to come here." No initiative to make the issue better, just complacency with mediocre performance. I really do think the management there needs to reevaluate who is representing their business. read more

Absolutely the slowest , rudest store I've ever been. Placed a mobile order 12 mins before I get there just to find the drink now sitting on the counter with the other mobile orders. After standing there for 5 mins a girl asked what I was waiting on and I said a mobile order for.... And she just says we don't have it and walks away. After a few more mins a guy from the kitchen finally comes up to me to asked what I needed and I showed my receipt from the order and he writes it down to have some one make it for me. Then here comes the manager, acting like I didn't pay for my order. So I show her the receipt and then she says we'll some times are machine doesn't print. Okay so at this point I've been there for too long waiting . I just asked if she can make the drink so I can get to work. The little girl making the drink says oh I already made this. Oakyyy again that's not my problem if some one picked it up before I got there . Just make my drink please . It's always a mess there . I would give zero stars if I could! read more

Hands down the worst establishment I've been to. I came to this place out of convenience back in October 2019 to grab a few donuts and a frozen chocolate. It took forever just to get someone to the counter to take my order, and it took over 30 minutes to get my drink. The place was empty. Should've known better but I went back this morning while I was visiting in town. They had a full crew working, I counted at least 5 employees. This has to be the slowest, laziest, complainingest crew I've ever seen. They were all yelling at each other, dragging their feet, and this was with an empty store yet again. I sat down to eat my donuts and had to hear the crew gripe nonstop about co-workers for an hour. Do not go here, they are scraping the bottom of the barrel for employees and obviously the only thing left is trash. read more

Went through the drive-through order the ice coffee and a bagel with cream cheese food came out great and fast great service

This is a very sad excuse for the Dunkin' Donuts brand. The first time I went in, I was never acknowledged by one of the 3 people behind the counter for a full 5 minutes. A simple 'Hello' would have been nice. Went back today to try the Dunkin' sticks and yet again, no acknowledgement. So the 8 of us will never be back. If you don't mind awful service and a slim donut selection - have at it!!! read more

Worst Dunkin' Donuts I've ever been to. Terrible service. There are insects flying around the donuts. All the employees are slow to take orders and to complete them. Very long line inside the store and in the drive thru. Also all the napkin dispensers are empty.. will not be returning read more

Anytime I have ordered pastries or bagels that are not plain, they have been out. This has always been in the afternoon, between 3-4pm. Frustrating, will not return. read more

I went to get at drive thru and told them before I ordered that I had coupon for 6 free donuts (issued to me bcoz of previous bad experience) I ordered 4 GLAZED donuts with chocolate frosting and 2 chocolate CAKE donuts with chocolate frosting...I get to window to pay and was told it was $9.38, I explained I was to get 6 free donuts and she asked to see email from Mr. Comer...I showed her and she she gave me my order. I get home and I do not have 4 GLAZED donuts with chocolate frosting and 2 chocolate CAKE donuts with chocolate frosting...instead I have 4 chocolate cake donuts with white glaze frosting and 2 white cake donuts with chocolate frosting...I'm curious...are employees trained on what kind of donuts are glazed and what kind are cake? This is like my 4th visit and I never get what I order...I told Mr. Comer he lost a customer after last visit and he tried to make it right with me and I so appreciate his effort but I seriously won't be going back not because of Dunkin but because of the manager and employees who have no idea what kind of donut is what...gets frustrating to never get the correct order. read more

Dunkin' - Ordered 4 GLAZED w/chocolate frosting & 2 chocolate CAKE w/chocolate frosting..past 4 orders incorrect...the worst..not going back - Donuts Near Me - Calhoun, Georgia

I went through the drive through and specifically asked for a chocolate covered glased donut. What I got was a chocolate covered cake donut with sprinkles. read more

Good location. Near i-75. The issue is that every time I come here, they're always a hit or miss. Their drinks are sometimes not made well and recently when I ordered donuts, they were negligently placed upside down with the frosting on the bottom and so it all stuck to the bottom of the bag and not on the dough. They need to take bette care in handing the products. read more

The food is good and the in-store service is terrible. The employees were less than helpful, we had to repeat our order to the cashier multiple times and still the order was wrong. The two groups of customers behind us had less patience and walked out after less than a minute dealing with the cashier. The store was less than busy even slow (I have worked fast food before in the last year) I do not recommend this store for dine-in. As for myself and my family, we will not darken the doorstep of this particular box of rocks again. read more

I have to say I feel drinks and service has improved, which makes me happy I love DD so getting to go and enjoy my fav again is great

If we could give 0 stars, we would! We mobile ordered a large Coolata and ran through the drive thru to pick it up this afternoon. No issue there, we grabbed the drink and went over to a parking spot to meet someone before getting on the road. My nephew who is 9 opened his door and his drink accidentally fell out and the cup split open when it hit the ground. Accidents happen, right?? So we ran back through the drive thru and requested a remake (since he's a kid and it was truly an accident) and we were met with aggravation. The woman we spoke with said it wasn't their problem that it was spilled and that if we wanted another drink, we would need to pay for another one. We asked if there was any management who could assist us with this, and she offered to call her GM, who also said that they were unable to remake the drink. The woman working the drive thru said that since it was a $5 drink and 'so expensive', they couldn't just remake something like that, but if it was a $2-3 iced tea or iced coffee, they might be able to do it. So we asked if they could remake something within that dollar range since that's how they made it sound, and again they refused to make anything. We have contacted corporate and reposted this location for poor customer service and will not be returning with our business. Starbucks would have remade this drink without question, so I guess they've earned our future business now! read more

This place is horrible. Been coming here for a year and maybe got my order right two times. Just tried ordering different stuff in hopes maybe they can't mess that up but they can't even make a simple ice coffee or put the right donut in the bag. I never get treated nice when I go in EVERY time when THEY make it wrong. I finally asked for my money back today because I'm not spending money when I don't ever get it right. If I want coffee I'm just gonna have to break the bank for Starbucks. Worth it more than this shit. read more

Horrible. I work at a dunkin and this place is not too great. Asked for extra cream and extra sugar in a refil didn't get that didn't even get the correct amount of extra creams and sugars on the side either. I ordered also a blue raspberry coolata and it was barely filled up and I taste nothing but ice! The laziness was real at that location I'm sorry! read more

Terrible service. We were their only customers in the store and the three of the employees in the restaurant didn't even say "hello" or any acknowledgement. When they finally took our order the lady was extremely rude and I don't think she got any part of our order correct. When we told her this, she made a ridiculous excuse and no apology. Never coming back here and definitely wouldn't recommend it. read more

Terrible service all around! I get it we have off days but this place has off years. I believe in second and third chances but man. This place has something wrong every time! Don't waste your time and money, my caramel macchiato is terrible. read more

This Dunkin donut is the worse Dunkin I ever went to...they don't make the coffee right...and always smells in there...this young girl was picking her nose and touched my donut never went to wash her hands ... really disgusting! Don't recommend anyone to go to this location. read more

Horrible service!! This was the most infuriating service I've ever had. We asked for two breakfast sandwiches at 1030 on a Saturday morning only to be told that they don't serve food....what??? Then I asked for a coffee w/sugar free syrup, the cashier said they didn't have any. I then asked for a plain cappuccino, then another cashier came over and asked if I wanted a flavor and said that they did have sugar free, I asked for mocha, which she said they had, and then proceeded to order 3 donuts since they weren't serving "food". We stood at the pick up point and the second cashier said that they were now serving food if we wanted sandwiches instead and we said yes. 5min later we are still waiting and she says they don't have sf mocha, fine, French vanilla it is. Another 5min and I finally get my drink. Still waiting, (it was not very busy, no one in line when we walked in, about 5 came in after us) she comes back and asked if we had somewhere to be because it would be a while for the sandwiches....we did, so I said we'll just take the donuts, told her what we ordered again and took our bags to the car. Opened the bag for my one donut I asked for by name "wicked chocolate" not even close, I had to send my husband back in to get the right one or I would have lost my mind. If you have rock solid patience and an hour to spend waiting for food and coffee, this is your place, just not mine ever again! read more

Typical Dunkin Donuts that is in a great spot. Free wifi, best coffee and very close to I75. It is next door to a good Racetrac gas station too if you need to fill up. read more

So, this was the rudest customer service I've ever experienced. My husband and I pulled in the drive thru since it was empty and everything else was busy. (Should've taken that as a sign.) The girl opened the window, and asked us if we wanted cream in our coffee. When my husband looked at me for an answer, before I had a chance to even answer, the girl waved her arm in the hurry up motion.. Strike 1. Then she asked if my husband wanted cream in his coffee, to which he said "no, that's alright." After she came back with our coffee, she opened the window and said "uhm do I look like a sir to you?!" A question that completely baffled us. She said "you just called me a sir!" She apparently misheard "it's alright" as "sir" somehow? But before we could say that, she slammed the window shut in our face.. Now, his tone was very soft and polite with her the entire transaction.. (as it's his nature) There was absolutely no reason she should've assumed he was being insulting despite what she misheard. It was obvious she was looking for an excuse to be hostile, as it was clear she didn't want to be there in the first place. I can understand one bad apple, but as she did that we could hear the other employees laughing in the background. The cherry on top is that the "coffee" was pure sugar, and the donuts were stale. Needless to say, we will be taking our business somewhere else, like everyone else. Good luck with this location, DD. read more