In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Poor Experience - Unacceptable Customer Service…read more The massage itself was good, but everything that followed completely overshadowed the experience. After my service, I paid with a $150 gift card at the front desk. The employee, Jane, ran the gift card multiple times and even said "third time's a charm," then told me I was all set to go. Based on that, I left. Shortly after, I received a call saying there was supposedly only $10 on the gift card. I explained that the card was for $150 and that I had been told I was all set after it was rung in multiple times. I answered the call and also called back to try to resolve the issue responsibly. The general manager, Samantha Goy, called me. Unfortunately, the conversation was extremely unprofessional. She was rude, aggressive, and would not allow me to speak. When I reminded her that I was the customer and was trying to explain what happened, she responded, "That's not how this works." Despite explaining that:    *   I was told I was all set and cleared to leave    *   I did not knowingly leave without paying    *   I had already contacted corporate by phone and email with no response Samantha Goy accused me of nonpayment, claimed I left without paying, and threatened to file a theft charge with the police if I did not immediately pay--while they still have possession of my $150 gift card. I repeatedly stated that I would never intentionally leave without paying and that I was actively trying to resolve the situation through corporate channels before settling any remaining balance. None of this was acknowledged. When I asked to speak with her manager, Sean, I was told he would not speak to me. This interaction was demeaning, hostile, and completely unnecessary. A simple billing issue caused by staff error should never escalate into accusations and threats. I am beyond upset by how this was handled and expected far better professionalism from a business of this caliber. So disappointing.

LA fitness we did a week trial pass. We were hoping to join up but the pool has been down since…read moreNovember. The lady wants to swim some laps. We probably would have done the family plan if everyone was in agreement. Anyhow, probably stay at our current gyms for the time being. Spacious, cardio upstairs on the overpass walkway. Basketball court always busy. Sauna is a bit tight. It gets pretty busy but we didn't end up waiting for anything and got our workouts done efficiently. Free weights, bench racks incline flat and decline. Squat racks, smith machines, cable machines, racquet ball courts, cardio machines and stretching area. They also have a cafe and vending machines for your smoothies and protein needs. Parking lot is limited during peak times but there's plenty of space to find a spot. People make their own too haha. Overall a good spot in the area. Some of the equipment definitely felt like it's been moved, but manager did say they always try to fix anything that's down quickly. Hopefully that's the same with the pool!

It was my first time visiting LA Fitness Stoughton. I've been on the hunt for a new gym without…read moregoing too far & one of the amenities that I was the most excited about was the indoor pool. I'm a former swimmer & miss lap swimming, so finding a gym w/ a pool would be ideal for me! Unfortunately, the pool has been out of service since November & they've been having HVAC issues + I guess struggling to find someone to come to fix it? Not entirely sure but hopefully the issue will be resolved soon. They have lots of cardio machines, mainly on the second floor. There are stairmasters on the first floor by the locker rooms, weight area is in the back of the gym first floor along w/ a bunch of machines scattered around, and a cycle room. Locker rooms have saunas in both men & women's. I do like that they have a cycle room! I'm a big fan of spin & would like to pop in to one of these classes eventually. If you like playing basketball, they have an indoor court as well! Staff is really nice here & for the most part, the gym was kept pretty clean. The membership plans are quite affordable, in my opinion! I've gone to gyms where I've spent hundreds of dollars a month, less than $100/month, and Planet Fitnesses/Crunch but I would say LA Fitness' memberships are a great deal if you're looking for a place that has more amenities than your typical weights-only gym w/o paying Lifetime/Equinox prices...also actually cheaper than our local YMCAs. Standard membership is ~$30 but if you sign up for a family plan (w/ $99 initiation fee), each person is $20/month up to 4 people per plan. The equipment here does seem worn but didn't come across any that were broken or anything. There are some machines that I was hoping to see and not sure if they will be getting some new machines? Honestly, still debating on joining membership because my main goal was to find a gym that has a pool and it's uncertain when the pool issue will be fixed. Parking: they have a good size free parking lot but it does get pretty packed & many people end up parking in non-spots lol. ***Babysitting is available if you have kids in the household! $10 extra add-on/month per kid to membership***

Worst sporting experience imaginable. Rude staff, no seating area, over crowded, no hot water in…read morethe bathroom to wash your hands. A dump!!!!

Clean, well maintained, organized. Great place for kids sports teams. Food concessions are handy.read more

Great facility, the staff is always very welcoming and always prepared to help, great community in…read morea great area. Would recommend to anyone to become a member!

Great staff, Ike was a great help in making the experience a 10/10. Would absolutely come again and…read morerecommend people to go!

My husband and I were active, loyal members of Dedham Health for six years and during most of that…read moretime were very satisfied with the quality of classes and equipment. However, in November 2024 we had a bizarre experience. My husband was having a civilized conversation with a fellow member the day after the presidential election when suddenly the director of the fitness center broke in uninvited and launched into an unprovoked verbal attack based on false assumptions about his political views. After staying away for a year and a half, we recently considered rejoining because of a health need for specific classes that are not available elsewhwere. However, the management refused to speak to their employee about his bullying behavior or to mediate in any way. I would not recommend this club to anyone who expects to feel safe and respected.

Adult tennis program is impossible to figure out. Can't get anyone to return emails about programs…read moreand clinics. Terrible customer service. There are not many other indoor courts, so I guess they don't need to be consumer focused.

Dedham pool very small and no lap lanes like in former Cambridge location. Paid for 14 month…read moremembership at Cambridge location and due to covid Cambridge pool closed in March 2020. Paid 14 month membership for Cambridge pool and then Cambridge recommended using Dedham Atlantis pool. Paid for Cambridge location and not Dedham. Cambridge Atlantis will not give partial refund although paid 14 months and used only 4 months of pool. And, Dedham 25 minutes from paid membership of Cambridge. Atlantis Cambridge unresponsive and I sent over 10 emails and 5 voicemails and no response with any form of refund as they closed Cambridge. Poor customer service not giving refund...

this is a great gym...been a member for 3+ years now....they have all the weights, bikes, and…read moreamenities a sports gym can offer!!!...including a swimming pool and jacuzzi.....best gym Ive been apart of its ran by father and son team named Steve Sr. and his son Niko....5 star treatment from those two

I've been training for years, and I have to say that Jack, at only 22, is one of the best trainers…read moreI've ever had. His knowledge, energy, and dedication are beyond impressive -- he truly pushes me to be my best every session. Elite is a total class act -- from the amazing owners to the talented trainers and the physical therapy team. I just finished working with Bob in PT and he was fantastic. Pete, the owner, is awesome too -- I love attending his group training sessions. If you're looking for a place that really knows what they're doing and treats every client like family, Elite is it!

I can't say enough about Elite Physical Therapy and especially Bob. He truly has a magical talent…read morewhen it comes to healing and recovery. I've been working with him for some time now after suffering a severe leg injury back in January, and thanks to Bob, I am finally walking better. He performs miracles! I had originally been at another location where I felt stuck and wasn't making progress. Switching to Elite and working with Bob was the best decision I could have made. The difference has been night and day. The entire staff, from the physical therapists to the front desk, could not be kinder, more welcoming, or more helpful. They make every visit a positive experience. If you are looking for a place that combines true expertise, compassion, and results, Elite Physical Therapy is it. Bob is simply the best!

Great facilities, but the "Sales-First" culture is exhausting…read more While Life Time Fitness is clean and offers a great variety of classes (popular ones fill up very quickly), the daily experience is marred by several significant issues that make it hard to recommend at this price point. The Parking Nightmare The 5-story garage is a disaster. The first three floors are mostly reserved for valet, leaving everyone else to circle the bottom two floors. The spots and turns are dangerously narrow; even with a mid-size sedan, you're constantly at risk of scraping your car against pillars or rails. Constant Upselling & "Hustle" Culture The "luxury" vibe is frequently ruined by promotional announcements over the PA system. Even booking a high-quality massage comes with an exhausting sales pitch both before and after the session. Most recently, I tried a "complimentary" training session. I was incredibly explicit during scheduling: I only wanted the one free session and a simple list of the exercises we covered for my own reference. Despite being assured this was doable, the trainer withheld the list at the end, stating I'd only receive it if I signed a paid contract for more sessions. It is insulting to have clear boundaries ignored. This relentless "hustle" and sales-pitch culture is fundamentally at odds with a true wellness environment. Deafening Class Volume The music in many studio classes is set to an uncomfortable, near-painful level. Instructors have refused requests to lower the volume, or even turned it up in response. While earplugs are provided, you shouldn't need hearing protection to attend a gym class. Alpha Space Equipment On a positive note, I did notice recently that management addressed a previous shortage of 20lb and 25lb barbells in the Alpha space. It's good to see they are capable of making functional improvements when members speak up. The Bottom Line The facilities are well-maintained and the class variety is excellent, but the stress of parking, the "disco-level" volume, and being treated as a "lead" first and a member second make every visit an exercise in frustration. It feels more like a sales floor than a wellness club.

Two stars because for a premium gym, it should be better…read more Group exercise classes that are not scheduled during work hours, and even ones that are, have enormous waitlists. But the studios have plenty of room. There are classes I want to try but I don't feel like being number 17 on a waitlist. Seriously, this is a whack system. I want a fitness class, not a Birkin bag. Creating scarcity is a bad business model. Weight room is fine. Blah what a disappointment.

It was so sad in 1961 when they lost so many, and again now in 2025 with the loss of young skaters,…read moreparents and coaches returning from the National Development Camp who we knew - a mini memorial for the kids seats in the hallway shows the emptiness there, and another memorial in the club lounge for those who wish to pay their respects. Facility did a lot to support their skaters, and also work with other clubs with visitors (like Skating Club of NY) during Worlds to open up times for folks to practice and train. Can see a lot of great skaters here practicing.

This is about the yearly Ice Chips show. We bought tickets for the 2026 edition, attracted by the…read morebig names (Alysa Liu etc). I was not expecting a glorified school recital: next to some emerging amazing skaters, there were a bunch of kids, the parents' team and other terrible performances. On top of that, this was all packaged as a highly-stereotyped world journey: there was a guy dressed like Columbus, on a mock ship, arriving in-a Italy-a, and "That's Amore" starts. At the end, short, one-min each demos with Alysa and the other big names. It felt we had been cheated. On the bright side, the involuntary comedic result was awesome, and we laughed really hard.