Cody has been amazing since our first conversation over the phone when I was exploring grooming…read moreservices a few years ago. I had bad experience after bad experience taking my golden to grooming places- from bad grooming to rude employees. He is knowledgeable and so patient with my anxious girl. Cody gets 5 stars in both categories!

Only "come to you" groomer that would groom my 62 pound English Cream Retreiver. All the others I…read morehave contacted in the past only do small dogs. Cody was quick to respond, easy to talk to and I got an appointment pretty quickly. My nervous Nellie was beautifully groomed. He even agreed to use a shampoo I provided. I will definitely use Groom and Zoom again.

This was my first time taking my dog Jack to the puppy parlor in Lenexa. Usually, I take Jack back…read morehome since I'm from California, but recently moved to Kansas City. I was a bit nervous to see what groomers were out there, but I saw that this place had excellent reviews and in this case, it was an emergency I had found a tick on my dog and wanted to make sure that we took precautions got him groomed and treated. I called the puppy parlor and right away. They booked me for the first availability that they had the same day. It was a miracle and I was so grateful to be able to get a spot. They were very professional and thorough. They asked me questions about the dog. If I had any concerns, they listed the pricing over the phone of their services so I had an idea before walking in once I got off the phone they sent me a confirmation text and a form to fill out that was super easy to do any additional questions that I had the team was on and super quick to respond and pass along any messages I have for the groomer. When I got to the location to drop off Jack, they were very friendly super quick with checking us in the groomer came out and she was amazing. She made sure to introduce herself to Jack. She went over any concerns that I had or that she has regarding the grooming, great communication skills overall, and I'd love that she made sure that my dog felt safe with her before she took him. She even got to ground-level to introduce herself once I dropped off Jack. They let me know that they would call me and then I can go pick them up. They sent me a text once he was ready and I went to go pick up Jack once I got inside they immediately brought him out and he looked amazing. He was clean. He was happy which is overall the best thing that I can expect he didn't seem scared or skittish he seemed confident and a happy pup. The grooming came out. Perfect he smelled amazing his nails and everything was done perfect perfectly. I am thrilled to have found this place and will definitely be coming back for our regular grooming. Thank you so much to the team and I look forward to coming back soon.

First time visit and everything was great! From the first phone call setting up the appointment, to…read moredropping off, and picking up. My golden retriever tends to be a bit anxious, and she was so happy when we arrived and when I picked her up! 5 stars all around. Thanks to everyone at Puppy Parlor

My pets have not been patients at Westwood. I was researching vets because I'm new to the area…read more When I sent an email request for information, I got a form letter back indicating they were 3 weeks out scheduling for new patients and there is a $100 charge for all new patients. This would a charge on top of any exam or grooming fee. With a 3 week lead time, I would hate to have a pet that needed urgent care. They probably won't try to work you in, even though you're an established patient. Yes, there may be 24/7 vet facilities but when you have an established relationship with a vet who knows your pets, that's where you want to go first.

I wish to add that Dr. Hunthausen is incredible. I worked animal control and ran an animal shelter…read morefor years in the metro KC area. Several times, Dr. Hunthausen has provided FREE animsl behavior seminars to animal care and control individuals across the metro area. Additionally, I've taken 4 levels of training classes with my personal animal and learned so much! I would highly recommend Westwood's obedience and socialization classes for all animals. Thank you, Dr. Hunthausen, for everything you've done for our community. I greatly appreciate you and your staff!

I needed to have our three dogs groomed, normally I have a person that comes to the house and does…read moreit but was out of town, I was hesitant because we have 2 dobies and a yellow lad and was concerned about taking them out of the familiar surroundings. The staff and team at this establishment went above and beyond to do a very good job and to communicate problems areas of our puppies. They were patient and accommodating to a first time client. Love the "report cards" Nice touch. They get 5 stars

I boarded my small dog at the Collar Club Waldo this week and placed her in an apartment suite. I…read morechecked the camera on night one at 7pm, I noticed she was sleeping in her apartment on the concrete floor because she did not receive bedding. This is totally different from what was advertised online. I called and sent 2 emails looking for an explanation, but couldn't reach anyone. I received a response the next day saying they didn't know why she didn't receive bedding, but they would provide some for the rest of her stay. $58 for her to sleep on the CONCRETE FLOOR.

We are so happy we found puppy's playpen for grooming! We have tried a couple places and this spot…read moredid the best with the teddy bear haircut. Our groomer was Jessica and she was INCREDIBLE! She groomed our goldendoodle exactly how we wanted it and we love how fluffy he was after grooming. We asked for 1/2 inch all around and rounded face with short rounded ears! I love that they have options for grooming during the weekends because it is the only time we can drop our dog off If you are looking for a groomer this is the spot to go! Staff is super friendly and they do an amazing job

BEWARE! See attached photos/videos…read more We brought our beloved Lilly Peppercorn to Puppy's Playpen, providing clear reference photos of exactly how she should be styled. PP sliced her eyelid with scissors, botched her appearance, crushed her spirit, took zero accountability, showed zero compassion, and cancelled US as customers. During pick-up, our dog looked nothing like she was supposed to. Worse yet, we noticed that she was squinting in one eye and it was red and bloodshot. When we asked what happened, they casually dismissed it, saying, "She probably just had hair in her eye." After putting Lilly P in the car and looking at her some more, we decided my S/O would go back in and ask for a refund for the trim. They tried to tell my S/O that I specifically requested changes to her appearance when I dropped her off. In reality, I TEXTED the groomer (that morning during drop-off) a photo of how she is meant to look after a trim and asked them not to deviate from her style at all. While they begrudgingly approved a refund, the manager, Valerie, rather than taking any accountability or providing any degree of customer service, said that Puppy's Playpen would be cancelling us as customers. Once we got home, our poor girl was quivering, clearly shaken, and not acting like herself. She wouldn't play or engage with us at all, which is completely out of character as she is 100% play-driven. She just sat on the couch, shaking and squinting with one eye. Concerned, we took her to the vet, only to discover that her eyelid had been sliced through with scissors and that she would need anti-biotic / steroid eyedrops to heal up. When we called the shop about the issue, not only did they refuse to take accountability, but the same manager, Valerie, showed no compassion, empathy, or care AT ALL. Instead of offering any meaningful resolution, she coldly told us, that they would not reimburse vet bills, citing their terms of service applicable to everyone, and reminding us not to come in again. This entire experience has been heartbreaking, unacceptable, and frankly, jarring. We trusted Puppy's Playpen to treat and make our beloved dog look great, and they completely failed--not just in their work, but in their basic duties of care and decency. We strongly caution any pet parent to think twice before taking their animals here. Media guide: 1. Photo of Lilly at pick-up from PP. 2.Outdoor photo - provided to PP to match her previous style.

Very accommodating and nice people. They made my dog beautiful and reasonably priced.read more

I took my puppy here for a hair cut . I found the staff to be unfriendly. When I walked in my…read morepuppy was taken from me with out getting to say bye to her . I ask what type of shampoos they used. The staff acted put out to answer my questions . I noticed my puppy seemed scared after being taken away. I told staff and they pulled her by her leash to a kennel. I told the staff my puppy has separation anxiety and does not like being in a kennel. The staff person said so you just want to come get her right away or what . When I picked up my puppy staff was just as rude and the hair cut my dog got was not good . Her brows are just about completely gone. The did a bad job ! I could go one.. I will not be back.

Groomer Jayme and Milo went above and beyond. She was prompt, friendly and so easy to work with. I…read morehave 2 dogs 100lbs each so she put in a full days work right in my own driveway. Between the convenience and Jayme's great personality and skill Im very pleased and would definitely recommend this service.

Had my pups bathed during a Humane Society event. Have to say their coats were amazing...soft &…read moresmelling beautiful. Two weeks later & their coats still feel great. Wish they served my area! My zip is not covered by HydroDog yet.

This pet concierge service is Muttmama's passion!…read more In the last six months, I have used Muttmama concierge service continuously five days a week for noon-time let outs. This has made the dogs and the cat very happy and this owner very happy. I get an update on their status and, from time-to-time, pictures of them texted to me. Muttmama has been a pet taxi shuttling dogs and cats to the vet to the groomers. This service is important to me so my pets are not stuck in a kennel all day. I use Muttmama for many overnight stays when I travel. These are especially 'interesting' as I have a dog with special needs - his diet and medications are very regimented and my other option is to leave him with the vet. When I approached Muttmama about this and explained what needs to be done, when, and why, she understood and accepted the assignment without hesitation. Muttmama's helped me have peace of mind about my pets when traveling overnight.

I have a 10-year-old dog and an 8+ year old cat. They love when "Aunt Michelle" comes over. My…read moredog always looks so bereft when she sees the suitcase, but the minute Michelle arrives I'm all but forgotten. I use her for all my trips. She's been great for last minute letouts for me too when I h all but forgotten. I use her for all my trips. She's been great for last minute letouts for me too when I haven't been able to get home. She's even picked her up and brought her to the vet for me a couple of times. My vets office is close to work, but not really enough time to come home, get the dog, drive to the vets, drove back home to drop her off, and then drive back to work. Michelle's doggie taxi service has allowed me to schedule vet appointments over my lunch hour. That's been great! Well worth not having to take a half day off work.