I was very disappointed with the service we received from Ajala Shabazz (aka Josh). Canine Command Center in Norwood, NC
When we first spoke, before signing the contract, Josh was very enthusiastic and assured us that he would be dedicated to my dogs' training. Based on those conversations, I signed up for a 12-week training course.
Unfortunately, the experience did not live up to those expectations. The week he was scheduled to begin, there were multiple reasons why he could not make it, and we ultimately started a week late. There were also several occasions when he did not respond to my texts, requiring me to call him directly.
After a few sessions that went well, we again began having issues with scheduling and missed sessions. By week 7, he told me something had come up and said he would be there the following day. He did not show up the next day either. At that point, he was already three sessions behind.
I sent another text trying to find out when he planned to return, but I never received a response. He has since stopped communicating with me altogether.
What makes this especially disappointing is that I do believe Josh is knowledgeable about dog training. When he is actually here working with the dogs, he communicates well and the training itself seemed beneficial. Unfortunately, the lack of consistency, communication, and follow-through made it impossible to complete the program as promised.
I understand that things can come up, but when you commit to a 12-week training program, communication and following through on scheduled sessions are extremely important. Unfortunately, based on my experience, I cannot recommend the service because the program was not completed and my attempts to resolve the situation went unanswered. read more