Nova Sky was pampered to perfection by Megan. From start to finish, Megan was kind, patient, and…read moreincredibly attentive. The grooming was flawless--her legs were scissored to absolute perfection and she walked out looking polished, plush, and fabulous. You can tell this is someone who truly takes pride in her craft. Finding a groomer you trust is everything, and Megan is that groomer. Highly recommend. Already booked Nova's next visit. Ohhh and it didn't take 6 hours like some groomers.

I took a foster to them so he would be ready for his new life. The people were friendly but the cut…read morewasn't noticeable. He smelled good but a bath was not worth $70. I think you can get a better job for the prices they charge. First pick is after, and second is before. He is adorable but really just a $70 bath. Never again.

The moment i walked in i felt unwelcome. I continued to go to Jessica who groomed my Maltipoo. My…read moreMaltipoo had long beautiful hair and for7 months she groomed her. She asked me to attend a "brushing class" which i did for free w her. I always felt confrontational w her like she didn't approve of me keeping my dog's hair long. Well it became apparent when she Hung up on me! I feel this was extremely unprofessional. I specifically asked her not to shave my dog and she did a 1 inch cut which to us is essentially shaved. Here are the pics. What's so bad is i feel she intentionally did this because she did not want to keep brushing my dogs long hair she said it was torturing her(the dog) and we weren't managing the hair well. I brush my dog's long hair w a wire brush and metal comb and then cut whatever knots out she has with scissors which i told her to do but her response was that will look choppy! So after expressing my displeasure of her decision to cut very short my long haired pup she hung up on me! Instead of cutting her hair so short, she should have said i am not comfortable with brushing and grooming her anymore and you should find a new cut. Instead she decided on her own to do this! And when my hubby picked our pup up that day, Jessica immediately said "she isn't shaved " which was apparently on my husband's shocked face, yes she was! Im not asking for my Money back but i do feel the owner of this "woman ran business" all woman only work there, should apologize for the unprofessional manner in which her employee conducted herself. Do not hang up on customers. In the future, Maybe take a class in how to be more professional in dealing with unsatisfied clients

Excellent products, knowledge and customer service! Kathy and her team are very friendly,…read moretrustworthy and knowledgeable about dogs and cats. This is a one-stop shop and I can't recommend them enough!

We have been faithful clients of Lucky Dog for 4 years+; always felt very good about how our 12 yr…read more old dog was treated. She often trots in, and seems very comfortable inside the building. Her hair looks great, and she smells lovely. Most appointments take about one hour 30 min. So,what happened last week seems unusual and upsetting. We dropped her off at 10:20am, , and expected she would be ready by noon. We never got a message or text, so we called before noon, and was told she would be ready at 3:30pm. WHAT... WHY... the response was they were very busy, and short staffed. Why didn't

I have been looking for a good place to take my dogs to get groomed and I believe I found that…read moreplace. Lucky Dog groomers did a phenomenal job on my dogs. They were in great need of being groomed and that is what we received. They look adorable. I love the attention that they took and gave for each dog. We will definitely return to Lucky dog. Also, I believe that when you compare them to other places, they are one of the most affordable places with quality grooming.

I went back a second time even after my first bad experience, and I'm so glad I did!! This time the…read morestaff were amazing and helpful and showed me how to find and use their services and they did a great job clipping my dog's nails. They were quick to help me and ask if I needed anything. They set the standard for professionalism in the business community!

We scheduled appointments at Furchild's for two of our dogs- nail trimming and DIY wash. Website a…read morelittle clunky in trying to schedule those four unique events (e.g., some amount of doing each one separately, and poor visibility as you book one to see if there would be space at roughly same time to reserve the others). Eventually it all worked. Store is located in the heart of historic O'Fallon, IL district. Arrived on time and were warmly greeted. Space is set up with some fun and unique doggy items up front, and the services in rear. Nail trims went off without a hitch-very friendly and capable staff doing the work, and I liked that they dremel sand the sharp nail edges! Staff then helped get us set up at the two wash stations. All supplies readily available including various shampoos and conditioners, brushes, towels etc. Liked the stations a lot, only downside was running out of warm water at the end. Overall very good experience and will use them again.

We have brought our dog to Grooming by Pam multiple times, and they have always done a great job!read more

They took great care of my goldendoodle. She was promptly in and out and looked super cute when I…read morepicked her up.

Added a new rescue dog to my pack, so I needed a couple of things to welcome her…read more First thing I needed was a tag for her collar. I love the machine that they have in house for making tags. You select the one you want, an associate programs the machine and loads your new tag. Then you take over the keyboard by selecting how many lines you want. The next step is typing what you want on the tag and selecting a font. Final step is proofing and hitting the engrave button. When it's done engraving, you've got a fashionable tag for your new family member. The other item I needed was a coupler. I needed it for the seatbelt restraint. Instead of securing one dog, I now needed to make sure two dogs were safe while riding shotgun. Of course, we couldn't leave without getting matching bandanas for both dogs and a couple of fresh baked cookies. When: January 28, 2026 Why: Shopping with new dog after seeing new vet.

Great staff! Easy to use equipment and no additional charges if you bring your own supplies.read more

Warm and welcoming! I have bathed my dogs here as well as having them bathed with a brush out and…read morenails done. Very pleasant and my dogs love them. Thank you for having such a fantastic place for me to bring my boys. A+

Overwhelming smell of urine hits you as soon as you walk in. Overall impression it was cluttered…read moreand dirty. Windows were dirty could hardly see the play area. Called to confirm my reservation and was told I would have to provide my own crate now. Which is a first but okay no problem, however providing my own crate is the same price as a 6×6 Luxury Suite with Tempered Glass Fronts to Reduce Barking?? That makes no sense. No discount was offered there since my dog would be locked in a crate unable to move like the freedom of a suite. I'm guessing they kept taking reservations knowing full and well they didn't have the space hence the bring your own crate. It was about money. No printed receipt either when I picked my dog up. And my military discount was never applied. One and done for me! Never again.

This place is a hidden gem. I've driven past this place numerous times and even did a general…read moresearch online for self- service dog washes. I typically try to stick with what I'm used to, but I'm so glad I ventured off and gave this place a try. Staff was friendly, and if it's your first time coming in, they give you a run-down on how everything works. They provide everything that you need (shampoo, conditioner, soap scrub brush, drying towel, slicker brushes, deshedding comb, finishing spray, aprons and high velocity dryers). I was able to bathe my fur baby Milo, and got him looking like he is fresh from the groomers. Staff will come and disinfect the tubs and drying stations and put clean items out for the next customer.For $21, this is definitely a deal. I am definitely coming back to use the self-service wash!

Fun and convenient Bright and welcoming…read more The sound of dogs arguing The place is busy for a reason

This store is one of the cleaner pet stores I've been to, including other stores outside of…read morePetSmart. The staff welcomes you as soon as you walk in the door. What I don't care for is the difference in price, and the packages shown online, for the grooming salon. I order a certain package for a certain amount and when I get there, they always charge something else and some services were considered add-ons, when they were included in a package on the website. When a staff member told me about the price difference, I asked her why this isn't made clear on the website? It happens every time. But, Ruby likes them and they do a good job with her. The salon is one of the cleaner ones, too.

Didn't inform me or apologize when it was brought to their attention. Cannot believe they acted…read morelike they didnt believe me

This is a friendly, locally owned pet store. We use their grooming services and they treat our dog…read moreso well.

They did a rough job on my Uncle's dogs, and weren't friendly when I picked them up. I wouldn't…read morerecommend this place.