Amazingly good service from Wyatt who got me back into my account after I had been hacked.read more

This location used to be a provider Verizon wireless store for a number of years but recently, it…read moreswitched to a regional chain of authorized stores, Cellular & More. I recently added my daughter's iPhone 5S to my plan. No problem. My ex-wife just dropped her iPhone into the toilet. Toast. I gave her an old phone and Cellular & More hooked her up pronto. Since 2011, the fine folks here treated me well and hooked me up with good quality smart phones (I am very happy with this second generation Motorola Droid Turbo 64 GB). Come here for good phones that work on a network (Verizon) that doesn't suck. Enjoy! -EBS

BUYER BEWARE:!!! I am telling ALL my friends. Since switching (FIVE - 5 phone lines) from previous…read morecarrier (20 years at Verizon) based on false promises (aka lies) from sales associates we have experienced nothing but worse connection service (domestic and international) as well as dismissive and inconsistent customer service. I am waiting for a call back as I write. I doubt I'll ever get. Hellish initial switch logistics (phones were lost in the mail) & cumbersome setup on same (not better) with no opportunity to select phone options, phones leaves us as totally dissatisfied customers. Also we never received the reward gift cards we were promised. Ha! That was a HUGE LIE. Was Verizon more expensive? Yes. Was the service measurably better? Absolutely. Will we stay with AT&T- likely not. MORAL OF THE STORY: You get what you pay for. Ultimately AT&T will lose our $300+ per month business. Sincerely, Dr. Angela Marie Johnson

Shout out to Noel! He is so helpful was able to help my husband with things he could not figure out…read moreon his phone. He went to someone else when he first went in the store and the employee looked at my husband phone and said he needed a new one :(! It's only 1 year old! My husband then asked for Noel who helped us with a TV remote issue earlier in the year, Noel look at the phone and said oh yes you need to do this...fix it and showed hubby how to do this. We can't say enough! Thank you Noel! This was the 3rd time he has taken time with us!

My past experience with phone repair places has been, shall we say, sketchy at best…read more A2 Phone Repair was great. My kid had cracked the screen of their Motorola phone. Clear tape held the thing together and made it usable. But this was not a long term solution. While I found A2 Phone Repair with some glowing reviews on Yelp, it was the recommendation from a fellow at the AT&T Store on Washtenaw which sealed the deal. A quick phone call confirmed the screen was in stock, and produced an estimate for the price of the job and how long it would take. Drop off was a breeze. The shop was clean and professional looking. As was the fellow behind the desk. The repair took just a little longer than promised, about three hours versus two, but that was no biggie. $140 for the whole thing was worth it for my kiddo to have a phone that looked as good as new... without the hassle of setting up a new phone.

I called because my android pixel 6 had a lime green tint over everything on the screen. Stopped…read morein, and the service person hunted around in the settings, and found a "reverse color" setting I'd somehow, inadvertently set. He undid it, and all was fine. I appreciate the customer service, and will return for any cell phone repair-type needs.

I dropped into this Team Wireless store for help in transferring my phone from Comcast to Verizon…read more Jeremy P had a store full of customers and he handled it all. Each customer was treated with respect, kindness, and professionalism. I will return to this store if I ever need help with my mobile phone again. The service was top-notch!

I have been with 20/20 Communications since way back when they were called Ann Arbor Wireless…read more I dropped my previous cell phone carrier, because they kept "upgrading" and "servicing" their network in ways that caused my phone not to work at all, which isn't much of an upgrade. But I kept 20/20 Communications around, because their service is great, and they can write contracts with more than one cell carrier. I have a long history of beating up and breaking phones and 20/20 has done a great job of repairing and replacing my phones. My current Nextel i530 is about three years old, on paper anyway. But Every part of it has been replaced, except the plastic cover on the back (Got a new flip, an antenna, a battery and then something they called a "swap" wich included replacement of all the guts inside the phone). I understand I could get one of those plastic covers for $12, and then I would have a new phone. My contract included one free replacement battery, so when I mentioned one day that it didn't seem to be charging, they handed me a battery. They have all my contract information on file, so every time I walk into the store, they can pull up everything about my phone, what service it has had, and what it is capable of doing. They do a great job. This is the same company that is trying to install wall-to-wall wireless internet throughout the county, and I'm not as happy with it. Not only is their geographic progress less-than-impressive, but I found the Wi-fi itself disappointing. If you want to log on and use free internet, you have to provide them with a credit card number. (No, thanks.) They're hoping to sell you a higher level of service later, which is supposed to subsidize the free wireless service. Not only do I not want to pay for their services, but I am not going to start punching in credit card numbers every time I find a new wireless router that some guy has perched on the top shelf in his dorm room. How safe can that be? There are way too many free hotspots in restaurants and at the library. Where I live, we have Wireless Ypsilanti, which is doing a much better job of spreading free internet. The businesses downtown are paying for wireless service and keeping it open to the public, without any kind of pre-registration. Wireless Ypsi is a non-profit venture and the guys who operate it will service the routers for free, so it's a lot more progressive than 20/20 Wireless.

I thought I was getting fair customer service, regardless of the absent minded employees. Now I am…read moredisappointed and will not be back. I wanted to get the Motorola Droid so I called ahead to make sure that they had one in stock. The woman assured me that they did and I drove to the store with a friend who had one reserved. Turns out they "sold out" but she tried to get me to buy another phone. Not happy. She said they had more coming in on Thursday and they would call me. So Thursday comes and I call and she says that they sold out once again. I had received no call and she did not offer to special order one until I called on Thursday. Finally, tired of my current phone dying I "special ordered" one. This time I actually received a phone call and went to pick it up. Everything seemed to be fine with the phone until 6 days later (it was thanksgiving break so I didnt use my phone for a few days) when I found 51 pictures that I had not taken on my phone. There were also 2 videos that were not mine.

They installed the wrong battery type in our van causing significant and repeat electrical issues…read more We needed an AGM battery. When we tried to return the battery, they said we bought the battery online so couldn't honor warranty even though receipt shows in store purchase. After fighting it, they said they could only give a $50 credit. They should have known better.

Got the glass back of my iphone phone repaired - they damaged my flash and had to wait for that…read morepart to come back in a week or so. No guarantees on their work as my phone cracked two weeks later. They said they couldn't do anything. Wasted money.

My 70+ yr old parents were having all sorts of trouble setting up an online account because they…read moredidn't have their 4 digit pin. Matthew at the Ann Arbor store location helped us achieve all the items on our checklist to set up new pin, auto pay, add authorized users, change contact info. The Verizon employee also added a veterans discount which wasn't on the plan before. My father showed his VA card or you can show if it's on your driver's license. Getting a new pin set up is free. But there is a $30 fee if you have them assist with all that we have mentioned above. It was worth it as the process can take longer w senior citizens. Matthew showed amazing patience and we greatly appreciate his assistance.

Very bad service. I went in to find out why my paid for iPhone17 is still locked and the…read moresalesperson was very arrogant, first acting like he could do anything, the arrogantly questioning me about whether I had actually paid the full $1,300 to completely pay of the iPhone17, then after going through my account saying, "What you say is not far fetched," only to say he could not help me because all they do at the store is sales, which I know is not true. I have spent ten hours trying to find out from Verizon why my paid for phone is still locked and I get nowhere. Verizon treats its customers really badly and I will never use them as a carrier. The only way they can make this right is unlock my phone so I can switch carriers. Verizon is a very dishonest company and I am filing a complaint with the better business bureau.

There comes a time when you're going to suffer mishap with your cellphone no matter how careful you…read moreare in protecting it. My most recent one was very mind-boggling to say the least, and this came after downloading the newest iOS version to my iPhone and I couldn't get my device to boot-up. Likewise, I couldn't use the restore function either, which meant my phone was dead in the water, and I needed help fast! I knew I needed professional help, so after reading the reviews for "Ann Arbor iPhone & Macbook" on Yelp, I knew this was my first go to choice. I decided to drive down to Washington Street, rather than call on the telephone. I talked with Jack on the phone, and he came right over to look at my phone. After examining the patient, he decided to download the iOS update again, and reboot my phone. After that I was able to access my iCloud, and restore the phone back to normal. Jack does amazing work, and if I could give this review 10-stars I would. IMHO, Jack is really the "IPhone/Macbook Whisperer" and does a truly professional job all the way.

Helped me, gave me advice, was very prompt and knowledgeable. He's got a good location that easy to…read morewalk to, with a parking garage close by if you can't find street parking.

Got my phone fixed three weeks ago. My phone is now glitching. They say they can't do nothing about…read moreit cause the repair guy is out of the country and they don't know how long he's going to be gone for. Don't waste your money. This place is trash. I would give it no stars if I could.

From the owner: Cell phone sales, prepaid phones and no contract phones. Cell phone accessories, cell phone bill…read morepayment.

Today i came in to Verizon after a long day. Kristen Ford was a great help to me. She delivered…read moreexcellent customer service and made my day.

My experience with this verizon store was very good, largely due to the professionalism of the…read morestaff and great customer service. Mike Horning, my verizon representative was very friendly and helpful. I preordered an iPhone 6, and missed not one, but two pick up meetings (my fault, not theirs). When I was held up at work and missed the second meeting by over an hour, Mike drove all the way back to the store to make sure I got my phone that day and was professional and friendly the entire time. He was very knowledgable about every option, offering advice, but never pushing me to purchase things I was not interested in. Overall, I had a great experience and would recommend this verizon store and Mike Horning for future purchases.