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    Candi Cane Wireless Ann Arbor

    3.4 (5 reviews)
    Ultra High-EndMobile Phones

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    10 years ago

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    10 years ago

    NEW OWNERS!!! awesome service , awesome sales people. this was a great EXPERIENCE!! My phone works great, the 4G LTE service is dependable.

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    12 years ago

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    10 years ago

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    11 years ago

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    Ask the Community - Candi Cane Wireless Ann Arbor

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    AT&T Store

    AT&T Store

    3.2(34 reviews)
    0.9 mi
    $$$

    BUYER BEWARE:!!! I am telling ALL my friends. Since switching (FIVE - 5 phone lines) from previous…read morecarrier (20 years at Verizon) based on false promises (aka lies) from sales associates we have experienced nothing but worse connection service (domestic and international) as well as dismissive and inconsistent customer service. I am waiting for a call back as I write. I doubt I'll ever get. Hellish initial switch logistics (phones were lost in the mail) & cumbersome setup on same (not better) with no opportunity to select phone options, phones leaves us as totally dissatisfied customers. Also we never received the reward gift cards we were promised. Ha! That was a HUGE LIE. Was Verizon more expensive? Yes. Was the service measurably better? Absolutely. Will we stay with AT&T- likely not. MORAL OF THE STORY: You get what you pay for. Ultimately AT&T will lose our $300+ per month business. Sincerely, Dr. Angela Marie Johnson

    Shout out to Noel! He is so helpful was able to help my husband with things he could not figure out…read moreon his phone. He went to someone else when he first went in the store and the employee looked at my husband phone and said he needed a new one :(! It's only 1 year old! My husband then asked for Noel who helped us with a TV remote issue earlier in the year, Noel look at the phone and said oh yes you need to do this...fix it and showed hubby how to do this. We can't say enough! Thank you Noel! This was the 3rd time he has taken time with us!

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    AT&T Store
    AT&T Store
    AT&T Store

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    20/20 Communications

    20/20 Communications

    3.0(2 reviews)
    1.0 mi
    $$

    I have been with 20/20 Communications since way back when they were called Ann Arbor Wireless…read more I dropped my previous cell phone carrier, because they kept "upgrading" and "servicing" their network in ways that caused my phone not to work at all, which isn't much of an upgrade. But I kept 20/20 Communications around, because their service is great, and they can write contracts with more than one cell carrier. I have a long history of beating up and breaking phones and 20/20 has done a great job of repairing and replacing my phones. My current Nextel i530 is about three years old, on paper anyway. But Every part of it has been replaced, except the plastic cover on the back (Got a new flip, an antenna, a battery and then something they called a "swap" wich included replacement of all the guts inside the phone). I understand I could get one of those plastic covers for $12, and then I would have a new phone. My contract included one free replacement battery, so when I mentioned one day that it didn't seem to be charging, they handed me a battery. They have all my contract information on file, so every time I walk into the store, they can pull up everything about my phone, what service it has had, and what it is capable of doing. They do a great job. This is the same company that is trying to install wall-to-wall wireless internet throughout the county, and I'm not as happy with it. Not only is their geographic progress less-than-impressive, but I found the Wi-fi itself disappointing. If you want to log on and use free internet, you have to provide them with a credit card number. (No, thanks.) They're hoping to sell you a higher level of service later, which is supposed to subsidize the free wireless service. Not only do I not want to pay for their services, but I am not going to start punching in credit card numbers every time I find a new wireless router that some guy has perched on the top shelf in his dorm room. How safe can that be? There are way too many free hotspots in restaurants and at the library. Where I live, we have Wireless Ypsilanti, which is doing a much better job of spreading free internet. The businesses downtown are paying for wireless service and keeping it open to the public, without any kind of pre-registration. Wireless Ypsi is a non-profit venture and the guys who operate it will service the routers for free, so it's a lot more progressive than 20/20 Wireless.

    I thought I was getting fair customer service, regardless of the absent minded employees. Now I am…read moredisappointed and will not be back. I wanted to get the Motorola Droid so I called ahead to make sure that they had one in stock. The woman assured me that they did and I drove to the store with a friend who had one reserved. Turns out they "sold out" but she tried to get me to buy another phone. Not happy. She said they had more coming in on Thursday and they would call me. So Thursday comes and I call and she says that they sold out once again. I had received no call and she did not offer to special order one until I called on Thursday. Finally, tired of my current phone dying I "special ordered" one. This time I actually received a phone call and went to pick it up. Everything seemed to be fine with the phone until 6 days later (it was thanksgiving break so I didnt use my phone for a few days) when I found 51 pictures that I had not taken on my phone. There were also 2 videos that were not mine.

    Verizon

    Verizon

    2.1(40 reviews)
    3.5 mi
    $$$$

    My 70+ yr old parents were having all sorts of trouble setting up an online account because they…read moredidn't have their 4 digit pin. Matthew at the Ann Arbor store location helped us achieve all the items on our checklist to set up new pin, auto pay, add authorized users, change contact info. The Verizon employee also added a veterans discount which wasn't on the plan before. My father showed his VA card or you can show if it's on your driver's license. Getting a new pin set up is free. But there is a $30 fee if you have them assist with all that we have mentioned above. It was worth it as the process can take longer w senior citizens. Matthew showed amazing patience and we greatly appreciate his assistance.

    Very bad service. I went in to find out why my paid for iPhone17 is still locked and the…read moresalesperson was very arrogant, first acting like he could do anything, the arrogantly questioning me about whether I had actually paid the full $1,300 to completely pay of the iPhone17, then after going through my account saying, "What you say is not far fetched," only to say he could not help me because all they do at the store is sales, which I know is not true. I have spent ten hours trying to find out from Verizon why my paid for phone is still locked and I get nowhere. Verizon treats its customers really badly and I will never use them as a carrier. The only way they can make this right is unlock my phone so I can switch carriers. Verizon is a very dishonest company and I am filing a complaint with the better business bureau.

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    Verizon
    Verizon
    Verizon

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    Candi Cane Wireless Ann Arbor - mobilephones - Updated May 2026

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