Can't recommend to anyone. Once I found the right person at the airport, getting to the hotel was relatively painless. However, when coming back, I attempted to contact the company via phone, text, and email in order to reschedule 2 days in advance. No one answered or got back to me. I was charged a "no show" fee since the driver still showed up at the original time. I finally got someone on the phone trying to see if they were still planning to come by at the new time I sent over and no one was available to pick us up. We had to find other transportation. Their terms of service indicate you only need to contact 12 hours in advance for changes. However, customer service is just a single guy in an echo chamber that you can't understand. He told us to contact another email address to get a refund and we've had no response for a month despite emailing multiple times. Look elsewhere. read more

After disputing the charge with American Express, I finally got the $49 refunded to me. But I am still out TWICE that amount, having to hire a cab at the last moment to get a ride to the airport for 4 people. Crooks....avoid at all cost. read more

Would never recommend! They were great picking us up from airport, 6 of us, we paid for return trip. We confirmed the pickup 24hours before time for return trip, guy never showed, they don't pick up phone, we called using different phone and guy picks up , said our pickup was on their way, this 45 min after expected time, hotel suggested we use different taxi as we would miss our flight. While driving to airport we called again and they tell us driver on his way, now one hour after pickup time. Such liars, don't trust them, they already had our money so why bother!!!! Would never trust them again read more

Cheap last minute airport pick up. We had the van to ourselves and did not have wait for it after making contact with the representative.

Terrible coordination. Shuttle arrived late. They are incredibly rude when you call them. Don't use them.

They would have got a solid five stars from me for the service upon arriving and taking shuttle from airport to hotel zone. Excellent service. They lost a few stars because I had prepaid and booked round trip online upon dropping me off my driver even made a hand written note with our condo-Airbnb listed on it. We were waiting at 7:50 am for an 8 am pickup. The police, security guards, and other uniformed men (6 total) started pressuring us and asking to see paperwork as to why we were hanging out. It was uncomfortable and a little frightening. I received an email at 7:30 am asking what hotel I was at. I answered and also called they said driver was dispatched. Meanwhile the uniformed men were still harassing us as to why we were standing there waiting for our ride. This could all have been avoided had Cancun Shuttle just showed up for my prepaid round trip as scheduled. It really was not a great way to end my lovely time in Cancun. read more

Received confirmation phone call from the company the night before our scheduled pickup confiriming a 2:30 pm pickup to the airport as our flight wasn't until 5:00. The day of, I receive a phone call at 12:45 pm saying our driver was already at the hotel. I stated that our scheduled pickup wasn't until 2:30. We verified this with the company and with the driver that dropped us off. At this point, the company ask me how long it will take for me to get my family to the lobby, I advised him it would take us 15 mins. He then goes on to tell me that the driver has already left and that if we wanted a ride that we would have to pay again and that he would send me an email for payment. This company was extremely rude, unprofessional, and a complete scam/rip off. read more

They were on time for our arrival and departure. We had a van for the 4 of us, cost was 50 bucks total for round trip. When we were exiting the airport in Cancun a reservation agent said she was with Cancun shuttle but she lied. They just wanted to sell is timeshares and tours....so don't pay attention to them and exit all the way out of the airport to where all the taxis and shuttle vans are located. read more

I found Cancun shuttle through airport website. Cancun airport is very strict about transportation. You can not use Uber. I reserved the transportation a week before through website. Received a confirmation email right away. A day before I called to confirm and the day I arrived the driver was outside. No wait time. No stress. The van was clean and the driver was nice. I will use them again! read more

Do not book with this business. When we got there the airport pick up area was hectic and I had two little kids. Called the customer service line to get details on how to find the shuttle person and he was crazy rude and yelling. Phone kept cutting off repeatedly. I have never dealt with customer service line that was horribly disrespectful. We ended up just paying more money to buy another ride from the airport. read more

I don't write many reviews but I do think it's important for people to know what they're purchasing before they buy. When we first got to the airport the shuttle service was very polite and timely getting us to our resort. When it came to leaving our resort to go to airport it is terrible. We had called every single number the company had gave us to confirm our pickup time (keep in mine there was 4 numbers!) every number was "out of order." We resorted to emailing the company and contacting them on Facebook. We had received a response confirming our appointment. We were relieved, when it came to us leaving the resort we waited over 45 minutes and NO ONE had arrived. We ended up having to get a taxi in order to not miss our flight. Overall I would NOT RECOMMEND this company. Please save your money and book through a more reliable company that can get you home on time. read more

Recently visit Playa Del Carmel and used Cancun shuttle. Amazing experience. Drivers are knowledgeable and nice. Vehicles are comfortable.

I will never do business with this organization again. I received an email with VERY detailed information about how everything would work. I responded back with confirmation that I was still proceeding with my travel and thanked them for the info. They responded back to that email! I had NO reason to expect that I would wait over 2 hours at Cancun International Airport and not ever hear back on a driver. I called customer service three times before receiving someone. Spoke with someone who said he'd call me right back with the contact information of my driver, and 30 minutes more of waiting, I never got a call. When I tried calling back--the same number I had been calling--I received an error message and was asked to try again later. Nope. Had to shell out $120 for one way to my resort when I paid $40+ to these people already. I guess it's true, you get what you pay for , or in this case, you get nothing and are out the money. Hope this saves someone's. Lot of time and frustration. read more

This service is super affordable! Furthermore, the driver is so sweet and friendly! They always arrive on time ( even a bit earlier), very reliable! I would 100% use them when I come back! read more

Our driver was 35 minutes late to take us to the airport, which created a lot of unnecessary stress. It was particularly inexplicable because we reserved a private transfer so there weren't other pickups slowing us down. To make matters even worse, we had to constantly call in to get updates on what was happening (our scheduled driver went MIA and they had to find another driver), all while standing next to a line of available taxis that were cheaper. It's just not worth it. read more

Terrible service. I had a group of 12 and waited for an hour and a half. Tried calling customer service and no one answered. Was able to start a chat and was told they would be at the airport in 5 minutes and an hour later, we were still waiting. read more

I travel A lot. Last month I was in Cancun and wanted to get to my hotel about 45 minutes away. There guys were right on time . When I got off the jet and got out of customs and walked outside the airport; there they were. I got right on the van and we were off. It is the same when they picked me up a week later. Right on time; in fact a few minutes before they were suppose to pick us us. Safe, courteous, and friendly. They know a little English and I know a little Spanish, so it was okay. Clean vehicle too. Good service at a fair price. I will not hesitate to go with these guys on my next trip to Rivera Maya. read more

Loved using this company for rides from and to the Cancun airport. They were their with their orange vest and easy to find. Charged very fair rate and each time my wife and I had our own vehicle (didn't need to share with others). Also liked ability to book easily online, and credit card not charged until they showed up. read more

My boyfriend and I recently made a reservation with them for a round trip service to and from the airport and the hotel in Cancun's Hotel Zone. We picked the economical plus option and it was $20 per person (so $40 total). We had private transportation both ways, which was great! Both drivers were friendly and offered great service! My only compliant is that we had to wait a good 10-15 minutes once we got to the airport for the shuttle to arrive. read more

I was traveling alone back to the Cancun Airport at 6am from the Isla Mujeres ferry at Puerto Juarez. I was nervous about going solo, but my driver at Cancun Shuttle made me feel at ease. It was an easy ~30 minute ride to the airport in a comfy black SUV. It was $35 for a private vehicle one-way, and $55 for round-trip which I should have taken advantage of! Great price, and cheaper than the taxis were offering. Also, Supershuttle in Cancun is such a scam -- it took 2.5 hours to get to the ferry on a shared SuperShuttle. The only downsides were the +52 number they listed for 24/7 access never picked up, even during business hours. Also, I received multiple confirmation emails but they had varying pick-up times and dates in them. The last one I received had the correct time and date, so I went with it. read more

I used cancun shuttle on my recent trip to Mexico and had a great experience. I paid $80 round trip for 2 people to my hotel in playa del Carmen. They were on time for both trips and the drivers were courteous and professional. They also don't charge your credit card until both trips are completed read more

This is the worst shuttle service in Cancun. I reserved a round trip taxi from Cancun airport to the resort and the driver never showed up so I was left stranded. We were a party of eight with four children. They wouldn't refund me the money either. I ended up paying triple the amount on top of what I lost with shuttle central. Even the other taxi we ended up taking, the driver said that your company is known to do that. read more

May 2019 / Negative Worst service, I called multiple time and sent several emails to confirm my pickup on May 20, 2019 for airport ride. I got no response and I cancelled them via email to avoid getting the 50% charge. Don't use this service, they will not be there to pick you up, and if they are it's going to be real late. Just take a regular taxi from the airport and vice versa as its only about $30. read more

organized, prompt and flexible I found a Private Shuttle for $50.00 round trip from Cancun Airport to our resort in the Hotel Zone. There are many shuttle serviced at Cancun airport and they were very easy to find with their orange vests & orange caps. I was a little nervous paying all up front. Fortunately, they were very prompt and flexible and excellent communication. My communication was via email 100%. They were quick with responses and updated my reservation with no hassles. I had to change my reservation a few times. My Arrival I changed our passenger quantity from 3 people to 2 people to the hotel, and again a few days prior to departure, from 2 people to 3 people, as well as the time and date of departure with no additional charges. The confirmation said pick up would be at our hotel by 4:45am and they were very prompt with no delays. Airport pick up was in a shuttle van and hotel pick up was in a economy car. Both were clean and comfortable. I would defiantly recommend using Cancun Shuttle again. read more

Update: We recently received a refund from their mishap. One possible reason for the delay would be their vans that supposedly broke down the weekend before. read more

Before I arrived they called me for all details, made my payment when I arrived no one was there for pick up. I waited for an hour called several times the office was closed. I would not recommend this to anyone. I ended up paying a direct taxi. read more

Great shuttle service. They were waiting for us even before our scheduled time with a sign with my name so I didn't have to wander around asking for my driver. Each driver and the way to the hotel and back to the airport were very nice and respectful. They emailed me a few great deals on excursions as a gift for booking with them but we didn't use them as we already had all of our days full of activities but now we know for the future that they give an extra bonus! read more

We've made enough trips to Mexico to know sharing a van is not the way to start or end a vacation. For us it is well worth the somewhat minor cost to upgrade to VIP service. Private car. Guide waiting for you at airport. We were staying in a private condo (via Airbnb) in downtown Playa Del Carmen, not one of the resorts. Cancun shuttle was recommended to us by our Airbnb hosts. We were not disappointed. Leaving the airport terminal we immediately saw the man in the orange vest holding a sign with our name. Had to wait maybe 5 minutes for a Lincoln Navigator to arrive to take the 3 of us to Playa Del Carmen. Driver offered to make a stop along the way for drinks or snacks. Tipped the driver appropriately. We'd reserved round trip. An email came the day before confirming our departure time and location. Driver was about 5 minutes early. This time a nicely equipped Suburban. In our case this the most hassle free ground transportation we've had in Mexico. I see others complaining about tipping. Honestly this does not bother me (in fact not tipping Uber bugs me). I appreciate good, courteous and on time service. And am generous in my appreciation when I receive it. read more

It's a shame that zero stars is not an option, because Cancun Shuttle is getting off easy here. I booked travel with this company into Playa Del Carmen, they confirmed the booking, and took the deposit. Upon my arrival their representative put me on the phone with someone from the organization who informed me that my reservation had been canceled. He offered no further explanation, and the deposit has yet to be refunded. A better option is the $12 bus. read more

This is a great service that you want to take when you go to Cancun. Please don't forget to tip. I know I don't carry cash anymore, I will in the future when traveling because you can tip the service that is provided other than the hotel. This service is not only cheap but they are on time. I will take them again when I go back. read more

This company is run by a bunch of Crooks! DO NOT USE THEM. I prepaid for a shuttle from Cancun Airport to Tulum for April 27 2018. Unfortunately, no shuttle was available (some a accident somewhere) so their dispatch person at the airport put us on another shuttle. Ok,fine, except Cancun Shuttle refuses to credit back my credit card. I have contacted them multiple times and all though they say they will credit it back its been two weeks and NO credit. Of course the other company billed me as well. Use another company THIS COMPANY IS THE WORST! read more

do not use. they will ignore texts and emails when you want to cancel or reschedule then act as if they never received them. even their phone numbers don't work. they will not answer back 24 hours before your scheduled ride. read more

The service today was absolutely horrible!! We had to find their representative in a corner with no recognizable signage after being told to wait by the welcome bar for more than one hour!! We tried several times to get an update on a shuttle only to be told that we could cancel if we wanted because now there wasn't another shuttle to Tulum scheduled by someone on the chat. The representative had no information either and was asking US for help to get an update. She had no way to tell if we'd actually ever get a ride. Totally unprofessional. Aviod the headache, Book else where. You've been WARNED!! read more

This shuttle service was recommended to us by the owner of our VRBO rental. I made reservations prior to our departure and got confirmation. When we arrived, there was no one waiting with our name as stated. Although we arrived later than the reservation time, when we finally tracked down a representative we were told it was going to be an additional 1/2 hour - "maybe". We were very disappointed and had to schedule a different ride that cost us 3 times the amount. I wouldn't use again. read more

We took a VIP private roundtrip transfer. I called to confirm the time for pick up prior to our arrival and the type of vehicle. "SUV" said the representative. Upon arrival at the airport at the scheduled time, we waited over 30 min for our "suv" to arrive. The vehicle was an old/uncomfortable van. Since we booked the roundtrip, we were stuck with a similar van on the way back to the airport. This driver was pretty aggressive on the road. Tailgating, swerving, speeding... after arriving for our hotel to airport transfer late. I would advise people to book a different service. I guess you get what you pay for. read more

Failed to pick me up from my resort. Called their 1-888 number and no one answered. Even text their customer service rep. I was dealing with before my trip (Ricky) to explain they never picked me up. He never responded to my text messages.I had to get a taxi last minute from the resort that cost me $40. Please do not book with this company. Horrible service! I will be leaving reviews on all social media sites about how horrible this company is. Really ruined the end of a great vacation. read more

Horrible service! Paid and reserved 2 shuttles, round trip, for a trip in January that included 7 couples. A representative called and confirmed the transportation and the payments were taken from my account. On the day of our return, only 1 shuttle showed up. The driver tried calling the other shuttle driver, who did not pick up and was no where to be found. I was livid. The driver called the owner, who said that he would refund the money for the missing shuttle "IF" I did not give them a bad review. We had to get a taxi for the remaining 7 individuals to ensure that we checked into our flight timely. It's now May and I have not been able to speak with anyone over the phone or get my refund. The business has an office in Florida. ‍Very irresponsible, non-responsive, doesn't follow through, poor management and horrible scheduling abilities. I personally will never use their services again. Be aware.. read more

I never write reviews but had to because they last minute canceled our shuttle and never refunded us even though we repaid. I have given them multiple chances to reply to emails with no success. read more

Horrible! The price was a little cheaper than other companies, but certainly not worth the savings for the extra time. When we got out of the airport, we found our contact for the company who instructed us to just sit and wait for the shuttle to arrive. When the shuttle finally arrived after an hour, we followed the driver and sat in the shuttle for another half an hour. There was a woman in there who told me she had been picked up at a different part of the airport and had been sitting in the shuttle for two hours before we got in! Mind you, the drive to the hotels is not that far away. They easily could've dropped off their guests and come back. There was no driver in the van while we were waiting. No one told us how long our wait would be or any information. After sitting there for 45 minutes, my husband got out and found the original contact who connected him with the driver. He told him that he needed to drive us to the hotel and that we were tired of waiting. After about 15 more minutes, the driver finally came and took us to the hotel. There was no one else that needed to be picked up. And then the driver drove by our hotel, which was the first one to be stopped at. Luckily I saw it and he turned around. Of course, the whole ordeal took an extra 15 minutes. By the time we got to our hotel, I was so done. When we were sitting in the van, we saw many other companies have their vans go and pick up passengers and leave right away. Do not go with this company! They are terrible!!!! read more

So right before my trip I decided to line up some transportation to my hotel. Decided to book a VIP ride.which is transportation, private car, name on sign easy to find. It was $25 when i ordered it. And $25 to the driver. When i arrived they were easy to find. Orange vest stands out in a sea of many colors. Part of the VIP package was they had a rep waiting for me. My name on a big sign so they were easy to find. The rep called out to the car which I assume station just outside the airport. He originally said it would be about 5 to 7 min. After about 10 I could see he was having trouble with his driver. He was extremely apologetic. And a friend of his who has a car service. Took the contract from him. We loaded in his car and were off to the hotel. When you arrive in cancun outside where the cars and taxis pickup is chaotic. And its hot and after a long flight and customs we are all ready to be out of there already. Just be patient with these guys. Always ask questions. Ask for the " locals" recommendations. They can lead you great finds. Remember if your driver was friendly and helpful tip him well. Also if you really like your driver. Get his card or contact info. Loyalty also has its great benefits. read more