Five cheers for Ethan and the Auto Service department in Campbell River. I was able to purchase winter tires and have them installed within two days -- in mid December, no less. Meanwhile, Costco had an installation wait list of months?! And the same tire was comparably priced. Happy to support local. Happier still that Ethan was such an exemplary employee, with a personable, problem solving approach that deserves accolades (and a bonus maybe...! P Newson read more

Canadian Tire in Campbell River - the layout is absolutely terrible. They cluttered the isles so only one cart fits in the isle. If you meet another customer coming the other way one of you has to back up. I shop with a son with a disability, so back up the cart, back up the son. Yuck. And.....having to do laps because there are gates everywhere. I was so frustrated...could not get out of there fast enough. No impulse shopping here finding things in middle of isle (Think that was the intent of filling isles with crap)..just a strong impulse to get out of the store. Will not go back there unless absolutely have to...... really bad decision to layout the store this way..... Former customer read more

Never had to write a negative review before but this store is well deserving of one. Your store return policy is a disgrace, particularly for quick turnover items. Your floor manager was quite abrupt even though he was made aware that my purchases were on my Canadian Tire Triangle credit card history. I was in the automotive industry for20years and during that peri took back parts purchased by customers in excess of 6 years providing they had not become obsolete and we're in original packaging unused, Explain to me how two 5l containers of synthetic oil plus two oil filters are obsolete. Your servic in this scenario is an absolute disgrace. C. J. Hunter read more

Terrible place to shop, Asked employee if a product was returnable. He said it was then they would not take it back half hour later.

I absolutely love this store!!! I read other reviews. I must say, I totally disagree. The people are always friendly and helpful. We had to make an exchange (which is never my favorite thing to do) they were happy to work with me. No attitudes! We had the receipt and it was within the return time frame and returned because it didn't fit. The garden center is wonderful and has a great selection, by far the best in town! They have also quality merchandise! I'm very thankful they are here, it's a great place to shop! read more

I have shopped here for almost 20 years but things are going downhill fast. Recently I called to have a solar panel set aside because I am a ferry ride away. The were short and dismissive saying "nope we don't hold anything - go online and buy it and we will have it ready for you." I did. They emailed and said it was ready for pickup. I took the ferry (pay ferry) and arrived at the store. I went to the pickup counter and they asked me to step aside while they get my order. Thirty minutes later I had to get pushy about the wait time when they tell me the panel isn't there. They sold it to someone else. Then they order one in for me, another trip, I got that one home only to find it was a used unit with dirt in it and cut wires! My next experience was today. I bought two jugs of antifreeze thinking I had to change my rad. In the parking lot it was explained to me that it wasn't the rad. I went back in to return the coolant. While at the counter I handed the jugs over and asked my wife to deal with getting the cash back while I shopped for another tool. My wife came to get me as they refused to return with I.D. - my ID. I went to the counter. They said it was their policy to see id and verify the signature! I spend thousands of dollars at CT and never experienced this, yet they insisted it has been policy for five years. As they are telling me they did my return without checking my ID! The whole time the return woman was grinning like a Cheshire cat. Almost laughing at us. I don't get it, I don't understand why they would be so rude and difficult and then lie about the return. Anyway, I will be doing my CT shopping at Amazon from now on. I really like real stores but will Canadian Tire, at least the Campbell River one is changing for the absolute worst. read more

I am not shopping there much anymore, but I used to go quite often. There are 2 reasons for that. First one is that even though I was a regular, one of the staff would systematically and bizarrely yell at me across the store if I neglected to leave my back-pack at the customer service desk. It's the only store in Campbell River, as far as I know, that considers their patrons, even regular, as potential thieves who should be zealously treated as such. Beside the fact their policy is completely ridiculous (it's not rocket science to understand that it's much easier, and fast, to conceal stolen goods under one's cloths or in pockets than trying to insert them into a backpack worn on one's back), I would expect that staff who obviously recognized me would exercise some kind of judgement before going publicly berserk trying to enforce an idiotic policy. The second reason I rarely shop there nowadays is simply because their prices are not competitive. Despite their pathetic attempts at offering monster bargains (think "Sale price $19.99$, Regular price $80.00" kind of BS labeling), less than half a mile away westward, there are two other big boxes offering similar products, one has similarly priced items but with much more pleasant staff and the other one is on average 20% cheaper on every single item I check (same or equivalent quality) with, again, staff that don't turn hysterical when they see a patron with a back-pack. read more

Got some new tires here. The tires were fine, and installed ok, but during the install they checked the brakes and told me my rear brakes were worn out and would need new pads and rotors, and the front was down to 30%. I went home and checked myself (measured them against specs) and the back still had over 50%, with the rotors in excellent shape. The front was done less than a year ago, so there is no way it's down to 30% Dishonest or incompetent? Either way, I won't be going back for any auto service here. read more

The staff behind the customer Service counter are rude and quite hostile when it comes to exchanges or returns. I would recommend Walmart (and I HATE Walmart) or even one of those used equipment stores before going back to this Canadian Tire. read more

Canadian Tire always has a great selection of merchandise and also things that other stores don't have. They put on the best sale prices around on many items. Always buy when things are on sale because you will save a lot. If you are American or from another country be sure to go in because they have a huge selection of household items, sporting goods, and of course, whatever you need for your vehicle. read more