Really an amazing experience with Jonny. He was professional, knowledgeable, and he even made me a…read morecup of coffee.

Jonny literally came to my rescue early Sunday am, and took in my poor Mazda, her troubles, and…read moremyself under his wing. After sussing out probably engine issues, we made the decision to bring it to the dealership, and he gave me some amazing recommendations on how to handle the dealership once they went into to diagnose it. After all that, he drove me allll the way back home! If you wonder why he has so many reviews, this kind of service is exactly why. Absolute life saver, and the first person I'm calling should I need any other help in the future. 11/10 would recommend!

my dads car battery and alternator broke down as soon as he got off the knight bridge. kevin…read moregraciously helped try to jumpstart our car, and bring it to an auto repair shop even though he finished his shift maybe 30 min-1 hour before he encountered us. he was super informative and very helpful, as well as the prices being very affordable. we definitely appreciate and recommend his services :)

Great service from this business. Our manual drive Celica would not start in the Richmond…read moreSuperstore Parking lot. Called for a tow on a rainy busy evening and was given excellent instructions on how to start the car from a push start. Saved lots of time and money and got invaluable advice. Even called us back to ensure we had got the car started alright. Kudos to excellent service at Vancity Towing. Will be top of mind anytime a tow is needed. Highly recommended.

BE AWARE BEFORE HIRING THIS COMPANY! READ ONE-STAR REVIEWS ON YELP AND GOOGLE MAPS…read more Based on my experience, I would strongly advise potential customers to get a detailed written quote before agreeing to any service. On May 17, 2026, I called for a battery boost service and was quoted $89 + tax over the phone. During the call, I clearly explained that my vehicle was parked in my building's parking garage and that access would need to be arranged. I was told this would not be an issue. However, when it came time to pay, I was charged $174.15--almost double the quoted amount. Thinking there had been a mistake, I immediately called the company. I was then informed that an additional $40 underground parking fee (which I would have mentioned if I had known) and a fuel surcharge had been added to the bill. These charges were never disclosed or mentioned before the service was performed. After reading other reviews on Google, I noticed several customers reporting the exact same issue: being quoted one price and then charged significantly more because of undisclosed fees. If this has happened repeatedly, why not provide customers with a complete and transparent quote upfront? I have spent so much time trying to resolve this matter directly with the company, but I have been unable to obtain a satisfactory response. The issue is not the existence of additional fees--it is the failure to clearly disclose them before the service is provided. Transparency matters. Customers deserve to know the full cost before agreeing to a service, not after the work has already been completed. As a result, I will be filing a complaint with Consumer Protection BC and hope that this helps prevent other consumers from having the same experience.

Don't tow your car with them…read more I had a great experience with the tow itself following an MVA 3 weeks ago - I got their contact information from ICBC as an approved vendor - they arrived promptly (literally within 10 minutes) and the driver was very nice. Unfortunately, I can't say the same for the manager. I came by the lot last week to get some forgotten items out of my car - no issues there. Besides all of the cars being left unlocked with keys in the ignition. Not that they can go very far, but it doesn't feel very secure. I also felt like my car looked a little rougher than it did before (my drivers door which previously could not open, has been pried open). Today, I come by, as instructed by a claims supervisor to collect my license plates and a couple of floor mats I forgot to collect last week, and it was the end of the world. I explained which car I was there for, and the "manager", despite seeing me less than a week ago, proceeded to yell and scream at me, accusing me of being a "thief" and threatening to call the police on me, and to close the gate and lock me in the lot (btw - forcible confinement is a criminal offence and valid reason to call the police). What a wonderful way to treat a customer. Unfortunately for him, I was not scared of him and stood my ground that as the owner of the vehicle, it is my right to access my vehicle. The girls inside came out and were very nice - they apologized for his ridiculous behaviour, and let me out of the lot. Moral of the story - have your car towed elsewhere. If I could move my car out of their lot, I would. They don't deserve a single cent of yours or ICBC's money. Learn how to treat people with respect -------------- Update: May 7 I received a call from them this afternoon - I initially anticipated it was the owner calling to talk about my review - Instead it was the dispatcher, who is one of the girls who I spoke with yesterday - unfortunately, she was not very nice today. She told me that they had charged me a $45.00 fee that I needed to pay for accessing my own vehicle? When I pushed back and asked why the manager didn't say anything about this the first time I came to the lot, or yesterday, she developed an even bigger attitude and started to go on a tangent about me "trespassing", saying I can't just enter the lot unauthorized - I asked where the signage was because there's no signage that says "do not enter" or anything of the sort - it's literally a chainlink gate they leave half or fully open. She started lecturing me about how I needed to report into the office upon my arrival - but how am I supposed to get to the office if I'm not able to enter the property? And again, I did check in with the manager? The manager remains nameless as they are trying to hide his identity. I asked to speak to the owner, whom she said doesn't work there? When I asked who responded to my Google Review, she said it's automatic (it's not), and I asked "an automatic personalized review?" to which she said yep. She told me I was "lucky that she was nice enough to let me out of the lot yesterday" with MY belongings from MY car that is a total loss. That ICBC told me to go access. These guys love forcible confinement for some reason - kinda weird. also kind of (very) illegal. I told her I would not be paying this arbitrary made up fee. She got even more angry, and told me they would not be releasing my vehicle to ICBC until I paid this fee. I said don't worry about it - I'll make sure to let ICBC know. Big shout out to ICBC for taking care of this situation. They were so prompt in dealing with this, and telling me they would take it from here. They put in a rush removal of my car from the lot tonight to prevent these guys from getting anymore money, and guess what? They were able to get the car! Isn't that crazy? A tow yard not being able to hold hostage a vehicle they do not own from the company who is paying for it to be there? Very grateful this situation is over. Again, don't tow with them, unless you want to deal with whatever the heck this experience was. --------

quick and reasonably priced! Showed up and was very polite and friendly. would recommend any time.read more

Francis was awesome! he was quick and reliable. He answered my call in the middle of the night and…read morehelped me out. His prices are great and he is very friendly. Highly recommended

If I could give zero stars, I would…read more On July 05, our car was ticketed by the City of Vancouver at 4:55 PM. By the time we returned to our car around 5:10 PM, it was already gone. (They cleary were waiting nearby) After searching nearby streets, we saw a Busters Towing truck parked a block away, actively strapping our vehicle onto the truck. It was obvious they had intentionally moved away from the original location to avoid being confronted by the car owner -- if they had stayed where the car was ticketed, we would've caught them before they could tow it. We approached the driver right away and requested to have the car released. We even offered to pay any fees immediately. The driver was extremely rude, refused to release the car, and threatened to call the police, claiming that the police would "support him" and that we'd end up paying more because of the delay -- saying the tow was charged by time. But when we later looked at the tow bill, there was no time-based charge whatsoever. Just another lie to scare us into backing off. We told him we had two small children, both requiring car seats, and towing our car would leave us stranded without any way to get home safely. He did not care. The truck drove off with our family's vehicle, leaving us to figure out how to get to the city impound lot without car seats -- which, by the way, no taxi would take us without. We ended up walking more than an hour with two young kids just to retrieve our car. This company is nothing short of a predatory operation. They exist solely to exploit people and families in distress. They showed zero compassion, zero flexibility, and zero professionalism. Just a cold-blooded money grab. We will be filing a formal complaint to the City of Vancouver, and we strongly encourage anyone who's experienced similar treatment to do the same. This is not what Canada should represent -- a place known for fairness and empathy. Busters Towing is a stain on that image.

First time getting my car impounded (unlucky). Finding the car was easy! All you had to do is just…read moresearch it up on their site with your license plate. Retrieval was smooth as well, just had to be there in office in person. Asked for a tow to have it back to the residential place. The ride back was such a relief. Although, the events that led to the car being impounded was chaotic and a total real-life nightmare, Busters made the whole process smooth for me. Ask all the questions you can think of over the phone and they'll help you. Also want to add, please be nice to them. It sucks that they have to tow vehicles, but it is also their job. That's all I have to say. Definitely hope that I would not have to go through this again, but their assistance, help, and support are 10/10

Alex R came to tow my truck today and I was very impressed with him. He was personable and…read moreprofessional. He worked quickly and efficiently. I was grateful for the help.

A big shout out to Ali Reza, the Drake Towing Co service person who towed my car early this…read moremorning. The tow truck came quickly and Ali was very helpful, positive and understanding as he towed my car to the garage. Ali did everything right, and in a very professional and helpful manner.

Pros - on time . Good for emergencies…read more Cons - surprised me on a upcharges on the tow fees due to difficulties on getting the car up on the tow. Rusty's and bigger name tow companies don't have this and they seem to be more diligent and no surprise on upcharges.

Car alternator died 11 pm at night, Mike showed up within 30 minutes and towed it to Surrey. Super…read morepersonable guy and quick service.

I called Grandview Towing based on the good reviews and it did not disappoint! Kevin was quick to…read moregive me a quote over the phone and go over the issues I was having with my car. We met up the next morning to tow my car to a mechanic shop. He is very efficient, knowledgeable, and shared his expertise on what could be issue with my car and gave me pointers to ask the mechanic. He also gave advice on good mechanic shops to go to in the future with fair pricing. The tow was the cheapest I have experienced so far, less than half what I paid for getting my car towed last year. He told me "the last thing you want to do when you're having issues with your car is stressing about the cost of towing". They are running a very genuine company for sure. I will recommend them to everyone I know.

awesome service! came and got my locked keys out in 5 minutes. took 10 to get here these guys rock…read more will call again

These guys went above and beyond to get my van out of very tight space. BCAA guy came and took one…read morelook and refused to even try. Super grateful for their service as I live 12 hours away

I get why Yelp won't let people post multiple reviews so I'm signing into a second account and…read moreleaving another one regardless. Mike is such a genuine honest guy, and has once again helped me out in a pinch. I had to move out of my apartment in mid December and had to get my car out of the building by January 1st. Having a lowered and kitted car in an underground parkade with a slanted exit would probably be enough for other towing companies to pass on the job. Sterling Towing happily showed up and helped me get my car onto the flatbed while navigating an awkward angle and a gate that kept trying to close on the car. Mike and his awesome driver Joe were extremely thorough and made absolutely sure nothing was scratched or damaged. It's also worth noting that since the car was somewhat able to drive Mike even tried to talk me out of getting it towed. However due to repairs needed and not having insurance on the car we agreed to tow it and took it to his dad's shop (KMF Auto, which I also recommend). When unloading the car Mike was on his hands and knees carefully placing 2x4's and inspecting the car every inch of the way down. I'm always blown away by the level of service Sterling Towing provides. When Mike says he cares about your car, he is not bluffing.