Ali from Tow Star towed my "barn find" collector car from Richmond to South Surrey. The entire process went flawlessly from booking the trip. Ali was on time, courteous and knew what he was doing. He was training a new driver and was meticulous about safety, and taking care to avoid damage. I am very happy with Tow Star's service. read more

Towstar - Towing Near Me - Burnaby, British Columbia

Don't tow your car with them. I had a great experience with the tow itself following an MVA 3 weeks ago - I got their contact information from ICBC as an approved vendor - they arrived promptly (literally within 10 minutes) and the driver was very nice. Unfortunately, I can't say the same for the manager. I came by the lot last week to get some forgotten items out of my car - no issues there. Besides all of the cars being left unlocked with keys in the ignition. Not that they can go very far, but it doesn't feel very secure. I also felt like my car looked a little rougher than it did before (my drivers door which previously could not open, has been pried open). Today, I come by, as instructed by a claims supervisor to collect my license plates and a couple of floor mats I forgot to collect last week, and it was the end of the world. I explained which car I was there for, and the "manager", despite seeing me less than a week ago, proceeded to yell and scream at me, accusing me of being a "thief" and threatening to call the police on me, and to close the gate and lock me in the lot (btw - forcible confinement is a criminal offence and valid reason to call the police). What a wonderful way to treat a customer. Unfortunately for him, I was not scared of him and stood my ground that as the owner of the vehicle, it is my right to access my vehicle. The girls inside came out and were very nice - they apologized for his ridiculous behaviour, and let me out of the lot. Moral of the story - have your car towed elsewhere. If I could move my car out of their lot, I would. They don't deserve a single cent of yours or ICBC's money. Learn how to treat people with respect -------------- Update: May 7 I received a call from them this afternoon - I initially anticipated it was the owner calling to talk about my review - Instead it was the dispatcher, who is one of the girls who I spoke with yesterday - unfortunately, she was not very nice today. She told me that they had charged me a $45.00 fee that I needed to pay for accessing my own vehicle? When I pushed back and asked why the manager didn't say anything about this the first time I came to the lot, or yesterday, she developed an even bigger attitude and started to go on a tangent about me "trespassing", saying I can't just enter the lot unauthorized - I asked where the signage was because there's no signage that says "do not enter" or anything of the sort - it's literally a chainlink gate they leave half or fully open. She started lecturing me about how I needed to report into the office upon my arrival - but how am I supposed to get to the office if I'm not able to enter the property? And again, I did check in with the manager? The manager remains nameless as they are trying to hide his identity. I asked to speak to the owner, whom she said doesn't work there? When I asked who responded to my Google Review, she said it's automatic (it's not), and I asked "an automatic personalized review?" to which she said yep. She told me I was "lucky that she was nice enough to let me out of the lot yesterday" with MY belongings from MY car that is a total loss. That ICBC told me to go access. These guys love forcible confinement for some reason - kinda weird. also kind of (very) illegal. I told her I would not be paying this arbitrary made up fee. She got even more angry, and told me they would not be releasing my vehicle to ICBC until I paid this fee. I said don't worry about it - I'll make sure to let ICBC know. Big shout out to ICBC for taking care of this situation. They were so prompt in dealing with this, and telling me they would take it from here. They put in a rush removal of my car from the lot tonight to prevent these guys from getting anymore money, and guess what? They were able to get the car! Isn't that crazy? A tow yard not being able to hold hostage a vehicle they do not own from the company who is paying for it to be there? Very grateful this situation is over. Again, don't tow with them, unless you want to deal with whatever the heck this experience was. -------- read more

Terrible service, ripped me off! Scammers! I called them and they arrive 1.5 hours late with a car on the back of their truck. They boosted my battery for 2 minutes, charged me $162, and did not wait 5 - 10 minutes, and took off but my car died. They were still driving away and I ran up to the tow truck and told them my car died, and they said call another tow truck. I called their office and they would not refund me, but they came back an hour later, towed me 5km and charged me $182, so total to tow my car 5km was $344. I tried talking to the manager but they just gave me an email which they ignored even though I threatened to report them to BBB and other review sites. DO NOT call this towing company, they rip people off. Also when we got to the mechanics they took pictures of me and my car without asking. read more

This company will scam you with hidden fee. Agreed on a price and end up paying almost double . Avoid at all cost .

Booked a tow, over the phone I was told the pricing and provided my credit card number. Shocked when I saw the charge to my card which was more than double what I was quoted. Called to ask for clarification and for an itemized receipt. it was explained to me that there is a mandatory provincial 25% tax added that was not originally mentioned at the time of booking. There is no government mandated tax, this is a fuel service charge the added and we're not up front about And the also charge $4.99/km, although the said $.40/km over the phone. Also, added a rush hour fee for a 1:30pm pick up, I booked at 11:50am. BE CAREFUL...$519 tow job! read more

Unfriendly and unclear talk over phone. very late for the scheduled time. Unclear billing. Problem unsolved. Service person who came seemed to be a nice though. read more

BE careful using this company ... I was quoted an amount on the phone and once my car was dropped he changed the amount for higher amount and this was for a much shorter distance than originally quoted. Also he said if we drop your car to one of our recommended garage we can take off 10%... took a look at his recommendation and it was basically in someone's backyard... DO NOT TRUST this company... I feel totally rubbed read more

Fast, efficient and super friendly service - definitely use them again. On a day when the sky showered on us for days, my engine stopped after hitting a three foot deep water collection on an intersection. City needs to clean the drains more often read more

showed up as a bcaa contractor, originally said he could do the tow but then for some reason changed his mind and said he couldn't. left me sitting there and drove away. read more