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    Busters

    1.5 (66 reviews)
    Open Open 24 hours

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    The place they left damage while towing.
    Hadi A.

    No responsibility. No accountability. They towed my care and left a huge and dangerous damage to underneath of my car near the belt running the engin. My care had a very bad noise which the impact is still in my car I was immediately informed their office before leaving, and receptionist gave me a form to fill complain. I did not received any call from them so I send them email included short Video and some picture of damage. They carelessly respond that the picture is not clear and I need to send it my insurance provider. So in this situation what you do? They ripping people and take no responsibility. This scammer should be stopped by law.

    Denise W.

    We have been a customer of Buster in the past. They work with the City of Vancouver. One time, we had a car parked right in our drive way. We called City and they said without a Buster sign in place, there is nothing they can do. The car is at fault parking in someone else's drive way but City refused to do anything. Right away, we paid $20 for a buster sign and left it out for 24 hours. We then were able to call Buster to tow the car that was in our driveway. I agree with the people's review about Buster. No they don't care about who's car they are towing and they will not make sure the car that they are towing doesn't get scratched or damaged. Anytime a car has been towed, there is a high chance of damage. If your car is towed, they will charge a towing fee and on top, storage. It is very expensive.

    I wish there's minus score for me to give to this company. I admit that I illegally parked my car and I deserve a penalty. I was SHOCKED and OVERWHELMED seeing my car being loaded to a tow truck when I came out of the diner. I tried to stop the truck driver from towing my car. He said I parked illegally and he's doing his job to tow my car. He did offer me to pay him but I wasn't able to process what he said coz my mind was blank seeing what just happened to my car. Without knowing how to react to him with a blank face, he thought I was playing and then yelled at me to get out of his way. He continued to tow my car. Tbh, I don't think I deserve such bad and rude attitude from anyone in Canada. It's not that I wouldn't pay for the $68.00. I gave him $70.00 cash, he counted and asked me for $8.00 . I repeated it's $70.00 that I gave him. In the end, he wouldn't even give me change when I gave him $70.00 and said it's not his problem when we don't have $68.00 exact. So keep the change! What is more worse is that I tagged the company in my instagram story informing them about the rude staff and that company gave a sarcastic response within 10 mins.

    Buster Towing Vancouver I got towed and my car was on their lot for a while, when my car was picked up and parked at my underground parking, i noticed that my Rim on the front left side was damaged. when I called Customer Service their told that there was nothing their could do about it. I went to my Local Repair Shop. Their told me that the rim could be repaired. Estimate between 150.00 to 175.00 and need an realignment 100.00 I heard many Horror Stories about Busters Towing carelessness shitty Service and Staff that doesn't care about Customer Vehicules Now it happened to me. Now I can add myself to these Horror Stories.

    Tow truck of greed

    This company is unethical and takes advantage of people. My car was towed after parking on the street for 11 minutes. We were stopping to take some pictures of the area on our way to the airport. We paid for parking and parked in between two other cars. When we came back after 40 minutes we noticed our car was gone. The business in front when asked all ready had the address to pick up our car requested a taxi and told us the cost to release our car. Seemed like it was a whole operation. They probably get a cut for helping this company tow cars away. We had to leave my children and handicapped mother behind as we took a taxi to busters to retrieve our car. When we spoke to the taxi driver he told us this happens all the time. He drives people to busters 5 to 10 times a day. When we got there the service was terrible. The woman was un compassionate and seemed very un interested in hearing from us. They charged us 160.00 plus other fees for parking for eleven minutes on a late weekday evening. In total we paid 220.00 and the whole experience was a nightmare. This is no way to treat tourists that want to come to visit Vancouver. We will never come back and I would not recommend this company as they do not really have the right intentions for the customers.

    Cathy M.

    Be careful where you park your car after 3pm!! I got towed and he charged me $45 to not tow it, he unhooked the vehicle, he didn't unhook it properly and drove away pulling out the bottom of my car!! He wasn't gonna stop when we yelled at him to stop I had to put myself on front of his truck because he was gonna run!! When we told him what he did his response was " I didn't do that, that was there before I towed the vehicle!!" We spent a hr fighting for information and I stayed in front of his truck until we got his info!! We waited for them to contact ICBC but to no avail they didn't for 3 weeks, and when they did they denied the damages, thank god we had 4 witnesses come forward to give me their numbers :) if you have any problems with them make sure you take pictures, and get witnesses! This company and ppl are POS!! This couldn't have happened at a more trying time in our life, as I had a baby at 25 weeks premature, we took off medical EI to tend and take care of our baby who is in NICU and kids at home. It was frustrating because we didn't have a vehicle to use as we needed it everyday to bring my expressed milk and to see our baby :( I would hate for this to happen to anyone else who has to deal with them!! Pls pls be careful of where you park

    Truck that tried to run me over

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    9 years ago

    Thanks to Busters Towing, I've gotten to see more of my city on foot! Would get towed here again.

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    Page 1 of 2

    Review Highlights - Busters

    I immediately spoke to our security guard who was able to contact Busters' Towing for me to have my door unlocked

    Mentioned in 2 reviews

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    Busters - roadsideassist - Updated May 2026

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