David slafman cannot be trusted with your deposit he returned mine with $1350 missing and said it was my fault I didn't count it out on the hood of my car in a sketchy neighborhood. He then offered me a $1000 credit if I rented a place thru him only to not honor it when I signed a lease due to him getting a divorce. I would not recommend this company . Don't make the same mistake I made read more

Whether you are looking to rent in Canaan Valley for some time in the WV mountains or, book a stay in a ski in-ski out property at the new Timberline Mountain or, are a homeowner wishing to hire a management company to handle the rental of your property I highly recommend doing business with Canaan Realty, which is under new ownership and management. Last year I personally met with the new owner, Jenni Ray and ultimately decided to contract my rental property with Canaan Realty and could not be more pleased with my experience. Jenni has brought her years of real estate experience to Canaan Realty and raised the bar high for any competitors in the market. She and her friendly staff have been responsive all of my requests, taking the time to listen and quickly provide answers or, satisfactory resolutions. Over the past 20 years I have done business with various different Realty companies in the valley as both a renter and a home owner. Under the new ownership, Canaan Realty is tops! read more

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This review is specific to the Herzwoods Condo right between Timberline Mountain West Lodge and Timberline Mountain Hotel. First, the good. The condo was spacious and well laid out, modern feeling, with Internet that worked most of the time, nice views, a private balcony, and quality furnishings and appointments...washer, dryer, dishwasher, etc. And now, the rest. Do you like surprises? Then this is the place for you! The first surprise, which we found out during a 97 degree heat advisory day, was that air conditioning was not included. On the actual listing on Expedia, under Comfort was a snowflake icon, which we assumed meant air conditioning. It didn't. To be fair, this IS a ski resort. And, they do say that most units do not have AC. If they didn't rent year round, then the AC thing would not be a problem. But, they do, so it is. And, just because it indicates a snowflake icon, it does NOT mean you have AC. Do you like hauling garbage in your car? Then this is the place for you! We had to put bags of trash in our SUV (which leaked, creating a mess) and take them several miles to the Canaan Realty office to throw them in the "trash bin", which was an outbuilding on the premises that, in the aforesaid 90+ degree heat, smelled like you might imagine. The excuse given was "bears." You have to take the trash to a "bear safe" location. Now, I've camped in bear country, and in many places in the middle of nowhere you can find bear-proof trash containers. It seems like a no-brainer to put a set of them outside of the condo. But, that would cost money... Speaking of money, there are "no refunds for any reason" inside of 30 days. So, once you rent, you're stuck...unless you pony up for the "Travel Insurance" that can be purchased on their website for an additional fee. Nice! So, if you realize the snowflake is not accurate, it's on you, not them. I'm not saying that you shouldn't book a stay here. Just make sure when you do, you know what kind of climate control system is in place. And if there's no AC, that you schedule your stay at a time when temps are likely to be cooler. And, make sure that you either have a truck, or that you are OK hauling smelly garbage inside your vehicle. In other words, buyer (or renter) beware. ASK LOTS OF QUESTIONS AND MAKE SURE YOU KNOW WHAT YOU ARE GETTING, because if you don't, they're not going to tell you. Good luck! read more

We rented a cabin they manage Mountaineer D26 the whole places was filthy dirty covered in dust cobwebs and dog hair! Bathrooms were musty mildewed tiny and poorly designed. Beds had no support. Place sleeps 11 but only have five dining room chairs for meals. We were charged extra for having dogs as a cleaning fee and then we arrived to find an uncleaned dirty cabin. Then there are safety hazards on all the stairs. The stairs going to the basement had a loose threshold that almost tripped me down the stairs twice and my father in law almost fell down from it once. Fridge bottom shelf was cracked and broken. Couches in both the main living room and basement were large roomy and comfortable and the cabin is private and secluded. read more

We recently stayed at a nice property we found through Best of Canaan Realty. Upon checking out I accidentally left behind two jackets. I called the Realty Company and they found them and express mailed them to me free of charge. I called and offered to pay for the postage. But they said they were happy to do it. The nicest people ever. They go out of their way to be helpful. I'm so impressed. We have rented from them before and will do so again. You can't go wrong renting from this Realty Company! read more

I found a lovely house that my husband and I (both retired and older) were willing to rent in September. We were very excited about it and were able to work out a slight discount for staying longer than a week. Unfortunately, the reservation could not be completed. The documentation required by Canaan Realty to finalize the rental stated that: "no refunds will be issued for mechanical equipment or property failures." Given that nighttime temperatures drop into the 40s, we asked for a change that said if the heat were to go out, that we would receive a pro-rated refund based on the number of days we could not occupy the rental. This is the type of arrangement I have always had when I have rented a property. I have never been denied. They refused. I offered to go directly to the owner (a physician!), to confirm that he would be willing to allow this amendment for our safety, noting the house would not be habitable at these temperatures. Their reply indicated that they would prefer not to rent to us at all, given that "we do not have the ability to provide you with the comfort level you desire with the conditions of renting." I view this as completely contrary to good guest policies and customer relations. If I could make this rating a zero star, I would. read more

The staff at Canaan Realty is helpful, friendly and responds quickly to inquiries. The property we rented was well kept, cozy and definitely somewhere we would stay again. It seems that there has been a change of ownership in the past few years and the current owner provides a wonderful vacation experience. read more

My cousin rented a house for us to stay in while visiting my uncle for his 80th birthday. This potentially beautiful home had extremely filthy carpets, cobb webs & dead bugs everywhere. The appliances were dated & were not operating very well. The upstairs bathroom tub was very slow to drain, so water was up to your ankles in the middle of the shower. I think it was absolutely ridiculous to ask for a security deposit on a home that was filthy & had a lot of damages. This is the second rental in less then a week for me that had below average conditions. It makes sad that it seems fewer & fewer businesses take pride in what they do. I still recommend the Davis/Thomas/Canaan Valley area to anyone! It is gorgeous! Just use a different realty company. read more

Horrible customer service! Never again. There are plenty other companies in WV please don't do business with Canaan.

Initially, I was pleased with our rental. It was as advertised. We had to give a $300 security deposit upon arrival. We were 5 couples, 30-somethings, away from the kids for the long weekend. We used the hot tub on our first night, and after extreme winds, found the lid off in the morning, and the water level quite low. The hot tub also no longer displayed a temperature setting, but instead said "ECN." Not knowing anything about hot tubs, and not being left with any instructions, we attempted to fill the hot tub to a reasonable level, in hopes of "jump starting" the heating mechanism - the water was quite cold. Eventually, it displayed a temperature of 62 degrees. We left the hot tub covered all day and night during our second day, rendering it useless to us. Finally, Sunday morning, after checking the temperature and noting it was only at 64 degrees, we called the realty company to send a maintenance person. They did, while we were skiing. When we returned, the water was well-heated. A week later, $47 was withheld from my security deposit. When I called to ask about this, I was told it was for an unnecessary maintenance call. The maintenance person reported that we filled the hot tub with cold water, and that was why the temperature was low. This was an absurd, and inaccurate statement. I attempted, through multiple emails and calls, to rectify the situation. No one ever called me back or responded - I had to keep contacting them. I am extremely disappointed, and will NEVER rent from this company again, and will do whatever I can to ensure no one else does. I would have given them a glowing re read more

Horrible customer service! Never again! My family rented a house from Canaan Realty for the weekend, so that our friends from Brazil could experience the beauty of Canaan Valley. When we got there, the house that we originally rented had had a water damage and they switched us to another house (with less features than the original one). When we got there, the driveway had not been cleared, my sister-in-law had to hawl all of her stuff with her two young children up the long driveway, at least 150 yards. When we went to rental office to express our concers, all we got was a "We're sorry". read more

The house we rented was nice except that the hot tub wasn't working. We were told the part would be replaced and it wasn't. We were the first people in the house for the season. There is no way to get in touch with the owner, only the realtor, who obviously doesn't check the house before renting it. Their contract says they don't guarantee hot tubs work, so it's a crap shoot. Just remember, if you book with them, and they list a hot tub at the house, you can't count on the house actually having a working hot tub. They gave us a tiny refund, but we would have much rather had a working hot tub on the only vacation we'll be taking this year. It's unclear with only one experience whether that's their MO or not--book the house with amenities listed that don't work, then refund a small amount when folks are dissatisfied. But another poster complained of the same thing. read more

Stay clear away from Canaan Realty Company. They are very deceptive in their business practices. I made reservations on the phone to rent a home in the Northpoint neighborhood. I was never told that this house and neighborhood are positioned on a very steep grade hill. After we checked in and attempted to drive to the rental home, I was unable to reach my place because this steep road was icy. I didn't have any problems driving the roads in Canaan Valley, but when I approach Northpoint neighborhood, it was impossible to get up to the rental homes without a 4 wheel drive. If Canaan Realty would have told me that when booking this home, I would have not rented this place. I called the receptionist from my cell to tell her that I couldn't get to the house and asked if there was another house near the base of this hill that we could rent out. Her response was "You will need to park at the bottom of the hill and walk". After I stated that it was a 2 mile hike up the hill and that wouldn't be possible with luggage, She responded "That is what another family had to do the previous weekend." Clearly this told me they routinely don't tell their customers that you need a 4 wheel drive. When I followed up two days later with Cary Reed, I was encountered with a very rude, arrogant and snapping man. I attempted to explain that I was very disappointed that we were not able to stay in this home, and wished that they would have told us where this house was situated and that a 4 wheel car is needed. He responded "My staff always tells people they need a 4 wheel drive; you just weren't listening", and then a statement later "Where do you come from". He proceeded with a snooty statement, "I would consider giving you $100.00 back....so you can buy chains for your tires. That statement was followed by a click of his phone. read more