April. Off season, Canaan Valley. Perfect time to enjoy a fabulous getaway and get your batteries recharged! TFSR - Timberline Four Seasons Realty - is the management company for a large number of high-end properties located in Canaan Valley. The house we rented, WinterHaven #90, was a large, open 5-bedroom pivately owned property located at the top of the mountain. The house seemed to be be fairly new and was very well kept, with most of the parts in great order. Here's the GOOD: hardwood and granite, throughout. 6 bathrooms. Two complete laundry rooms. Massive stove and kitchen area. Vaulted ceilings. Woodsy, ski themed art consistent throughout. Furnishings were amazing, beautiful leather couches and three stonework fireplaces. Large hottub, under roof. Two wine refrigerators. Two microwaves. Big dishwasher (but mine is an 18-inch, so what do I know??). Great response time to complaints.Two outside gas grilles on a massive wrap around deck. Whole house sound system. Spectacular water pressure!!! Very, very clean, throughout. Here's the not-as-Good: Lightswitches everywhere. Burned out bulbs everywhere - yes, it was end-of peak season, but it was crazy. While we were out they came and immediately replaced bulbs - filling a garbage can with bulb packaging. Main fireplace was gas, but broken with 'part on order'. They returned $50 for the inconvenience. Hubby went around and picked up garbage, too much to ignore. In fairness, they cannot clear a season's worth of littering from an entire mountain the second the snow is gone. So they are ahead by one. Main microwave did not work. And finally, also relatively minor: The single refrigerator was too small to accomodate 4-days of eat-in-and-relax for four people. As you see, minor blips. We would go back in a minute! Love Canaan in the Spring, Summer & Fall! Not a skiier, cannot comment on Winter... read more

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My wife and I had a very disappointing experience renting from this company over Thanksgiving weekend this year. From a customer service perspective they are very nice people who present themselves as genuinely interested in providing good service but they are poorly organized and don't seem to know what's going on with the properties they manage. We rented a first property, paid, signed contract and thought we were set up. Then an hour later the lady who worked with me called back to say the, per the maintenance man who had happened to stop by the rental office soon after we booked, the property for whatever reason was not in rentable condition. Yet it was posted on their website as such and when I checked back the next day it was still posted as available to rent. I wonder what would've happened if the maintenance man hadn't stopped in?? To make up for their error they offered 2 other properties with a 25% discount which still made them hundreds of dollars more expensive than the property we had picked. We agreed to rent one of them because it looked like a nice place and it showed the amenities we required, chief among which was Internet access which they listed as "high speed Internet". When we arrived the house was a nice place and overall it was clean but the Internet was not functioning, there were no house instructions available except for unintelligible instructions for lighting the gas grill since the printing on the igniter had worn off. We started off our 4 day visit with having to wait for hours between waiting for the maintenance man to stop by to show us how to light the fire and for the Internet provider to "refresh" the internet signal to the house. The Internet came on after the refresh but then was back out the next morning which led to more hours waiting around for calls from the provider which never came. Finally the next day the internet provider called the house with apologies. He said that in the best of times the internet connectivity in our area, being quite rural, was not good and that especially given the large numbers of tourists in the area for the holiday weekend it was all the worse. Given that admission from the internet provider my feeling is the realtor misrepresented the property by listing "high speed internet" as an amenity. As I said the realty company employees were nice and responsive for the most part but they obviously didn't know what was going on with this property, I could list a few other issues that could easily be tended to if someone were paying attention. They list clearly in their contract, bold and underlined that no refunds will be given for problems with a property which they have no knowledge of. Given that stipulation and our experience my feeling is they have motivation to promise much, deliver short and claim ignorance of any shortcomings with a property. We have had much better experiences overall dealing with Mountaintop realty in Canaan Valley and will not rent from Timberline again after this. read more

I called Mountain Top Realty to inquire about a property and spoke with Dakota who quoted me a price for renting a property for three days, based on a fourth-night free promo they were running. When I tried to book the rental the next day, Dakota said she realized she gave me an incorrect quote. I said alright, but you will honor the price you quoted me, correct? She said she needed to speak with her co-worker Becky, who told Dakota to ask their manager Matthew, and said she would call me back. I never received a return call. When I called Dakota the next day she said Matthew probably wouldn't approve it -- so basically she didn't even bother to ask him like she said she would! Another example of bad business. I cannot believe Mountain Top wouldn't honor the original price they quoted me; an overcharge of $49, which is nothing for a company like them to eat up as a gesture of goodwill to a customer. Frustrated, I reached out to one of their local competitors, Timberline Four Seasons Realty, and explained my situation to them. Their friendly rep Pam helped me secure a rental property AND gave me a discount for the trouble I experienced with Mountain Top because she felt bad for what I had gone through. Now that's stellar customer service to step-up based on a competitor's error. Thank you Pam and Timberline Four Seasons Realty for providing multiple options, keeping your word about return calls, your help, and the special discount for my troubles with your competitor! read more