Whether you are looking to rent in Canaan Valley for some time in the WV mountains or, book a stay…read morein a ski in-ski out property at the new Timberline Mountain or, are a homeowner wishing to hire a management company to handle the rental of your property I highly recommend doing business with Canaan Realty, which is under new ownership and management. Last year I personally met with the new owner, Jenni Ray and ultimately decided to contract my rental property with Canaan Realty and could not be more pleased with my experience. Jenni has brought her years of real estate experience to Canaan Realty and raised the bar high for any competitors in the market. She and her friendly staff have been responsive all of my requests, taking the time to listen and quickly provide answers or, satisfactory resolutions. Over the past 20 years I have done business with various different Realty companies in the valley as both a renter and a home owner. Under the new ownership, Canaan Realty is tops!

David slafman cannot be trusted with your deposit he returned mine with $1350 missing and said it…read morewas my fault I didn't count it out on the hood of my car in a sketchy neighborhood. He then offered me a $1000 credit if I rented a place thru him only to not honor it when I signed a lease due to him getting a divorce. I would not recommend this company . Don't make the same mistake I made

We rented a home for Christmas 2025 and it was filthy. When I emailed photos showing how…read moredirty/dusty the surfaces were to the office, the response was, "it looks like it needs a deep cleaning". I asked for some sort of compensation (partial refund) and they completely ignored me - no response. Never again will I work with these people. All my business will go to Best of Canaan, right down the street.

We have been renting summer vacations homes through Mountaintop for over 15 years, 3 different…read moreproperties, and couldn't be happier. They are always super friendly and hospitable, and reliably helped us to find just the right houses for our needs. We found them to be responsive to any issues that arose, and very accommodating to any requests. The manager Becky is very personable and has been a good source for tips on places to visit, dine, etc.

Found bed bugs on night 1! Thankfully we had not yet gotten on the bed or put any of our stuff on…read moreit, but this meant the room and bathroom were off limits ,although we needed it to accommodate our size group. Customer service was apologetic, but offered little solution for this huge (and disgusting) inconvenience. After many calls back and forth we did get an air mattress that we place in the dining room for the rest of the stay and offered a partial refund. The house also seemed like it had not been cleaned properly. The bedding and bathrooms had hair all over and some were stained. No paperwork has been received, so at this point, who knows if they will honor their word with the refund. Bed bugs aside, the house was in a quiet neighborhood and close to the lake.

Arrived with my family on Thanksgiving! I am the only one who had been to Deep Creek and stayed…read morewith this company before in the bedroom my brother in law and his fiancée were in had BED BUGS!!!! According to pest control it was a infestation and whomever cleans the property does not do a deep clean. Nuff said! We found hair in numerous places. Also we noticed that room was the only room to have pest plug ins in the walls. I believer they may have known it was an idsue prior to receiving us. What are the odds??! The weather was crazy we were about 3-4 hrs away from home and most places were booked its Thanksgiving. Its a group of 14 of us the youngest is 18 months and the oldest 69. First Thanksgiving without my grandmother who passed in February of this year. Too exhausted to get into anything else about this needless to say all they did was to offer us $350.. Happy Thanksgiving

We did very well at red dog lodge The place was beautiful…read moreclean amd right on the lake with a dock for 2 boats. So tranquil. A man came twice while we were there to check on the quality of the water in the jacuzzi. Great fire pit. They provided chairs 2 bars. A eating area on the top deck amd a bar and chair on the lower deck near the jacuzzi. I would definetly stay there again Thank you for a wonderful derful place for us to make.familyories. Railey contacted us a week before check in Co tacted us the day after arrival and.everythimg went very smoothly Thank you to the owner for pro riding us with su h a beautiful ppla e to stay. See you im.2027

Very poor management of rental home; misleading and inaccurate posting of property images and…read moredetails; leaking freezer, leaking ceiling in home, filthy bed comforter, drain backup in handicap bathroom - disgusting! exposed nails on deck outdated furniture- vape found in cushions so obviously not vacuumed between guests! never again will we use this agency!

We stayed back in March and were disappointed. They have a lot…read moreof rules but they apparently don't apply to everyone. The cabin across from us had a group of men who were drunk, loud and obnoxious and nothing was done. The owners live right below that cabin and had to have heard them because we were the only other cabin occupied. We wanted to spend a long weekend just relaxing and couldn't sit outside not only due to how loud they were, but the obscene language that was used. Also, I know it was off season, but we couldn't even go for much of a walk on the grounds due to horse manure all over the place. Area was nice, but we wouldn't be staying there again.

Steer clear. Cabins are nice but the grounds are not well maintained. Horse manure everywhere and…read moredogs barking in kennels all hours of the night. Felt bad for the three horses on site, super skinny. Clearly neglected. Better options in the area.

We rented out a cabin to stay with our family, which happened to be 3 families with children. It…read morewas about a perfect setup for us, given the difficulties of traveling with two kids under two. The cabin came fitted with appropriate child gates and had pack n plays for them to sleep in. It also had enough for us to be comfortable and entertained together, on the mountain every night when we put them to bed. They probably undersell their amenities, so be sure to look for everything they have to offer. Overall the cabin was very clean, the terms were reasonable, it had everything we needed, and the view/location was perfect. If you're traveling to the area I'd definitely recommend looking into their options.

We rented the Breccia cabin, which has a screened in deck with jacuzzi. Fire pit and charcoal grill…read moreoutside, plus gas fireplace in living room. Loft upstairs with a small bed. Room to fit inflatable bed. The place is well maintained. Checked out Luray Caverns - amazing. Of course hiked in Shenandoah National Park and what a pleasure soaking in jacuzzi afterwards. Love, love the quiet!

Exceptional company with an old fashioned philosophy of honesty and integrity. The owner and staff…read moretreat their customers like family and go above and beyond to make your experience a positive one. We have had dealings with several realtors in the area and they are by far the best. Weather you are looking to buy, rent or list a property, you will be in good hands!

BEAR CROSSING: Upon arrival house was dirty. This, the 1st week of March during the pandemic. If…read morethis is how they clean during a health crisis, it is a poor showing. Bathroom clearly not cleaned between guests, hair on floor, mouse droppings behind all furniture throughout the house.. We had to clean the comforter as they were badly soiled, but had to clean the washer and dryer first to clean bedding. This place has really gone down hill over the years. They do not show the shower/bath in photos, and most photos are very old online(not current). The shower has multiple holes in it, just filled poorly with caulk and plenty of mold. Did not appear to be dusted in months as well. Called and spoke to owners and rental management. Both apologized and stated they would take care of it and reimburse us appropriately. Guess what, been 4 weeks with no response from them. That is plenty of time. Will not use again.

I have been renting a house from Best of Canaan (same house) for several years. I've always found…read morethem to be professional and attentive to any concerns. This year I showed up a day early. They were able to accommodate me for which I was grateful. I would and do recommend them.

We rented an AirBNB from a lady who uses this company to manage her rentals. I'm guessing the lady…read moreis in breach of contract for this. NONETHELESS. This is NOT our problem. The staff and security guard were incredibly RUDE to us. We heard this guy is rude to everyone. This town sure seems to hate tourists to depend so much on the revenue.