These guys did some BIG work for us and I can't brag enough about them…read more These guys were excellent! We were referred to them by a neighbor, whose mother had extensive plumbing and repair work done by them and had great results. We received the same treatment. First of all, we had our main water line that runs to the city water burst in our yard. We found out this was something that others in our neighborhood and elsewhere in Mint Hill have had to deal with at one time or another since water usage was changed from one source to another, currently Charlotte's city water. Anyhow, we discovered we paid half the price as a neighbor once did a couple years ago for the exact same job (but probably us having the better customer service, which seems to be priority number one for this team.) Then, we discovered our dishwasher had been leaking and ruined our kitchen floors, cabinetry, baseboards, and some wainscoting. As anyone knows, from working with insurance companies, you get the minimum amount from them for reparations. Well, these guys were able to work with this amount, plus a minimal amount from our pockets, to renovate our kitchen to a whole other level. All in all, we had major work done for little, done professionally and beautifully. For example, we once had a tacky linoleaum floor, to which was replaced with matching laminate flooring, new cabinets and hardware, new countertops where layered countertops had been thrown down in a shotty way, new wainscoting on the walls, new baseboards and trim, and paint. In addition, they were able to replace our stainless steel dishwasher with a new one, tear down an ugly wall partition from our dining room to living room, and put in a new stainless steel sink, replacing the old iron one. These guys are efficient, professional, and definitely put customer service first. They do high quality work and make sure they are thorough from beginning to end. They not only take care of the plumbing end, but also do carpentry work and home renovation. You only have to call them to take care of it all and they do a superb job on both ends. We highly recommend!

Very disappointing!! I purchased a rather expensive Dakin HVAC system from South End 9-3-24. The…read moreinvoice states that I have a 12 year labor and parts warranty. When I needed immediate service this morning I had a very difficult time reaching anyone and when I ultimately did, I was told that South End no longer does HVAC work. Hi will no longer do business with this company for any service they say that they provide.

My mother had the main pipe in her front yard break. Her neighbor actually called Queen City and…read moreI'm so thankful he did. Zac came out early the next morning, identified the problem immediately and came back to repair early the next mornin. This will definitely be my go to plumber moving forward. Thank you Zac!!!

Good morning, I have used Queen City a couple of times before and their service was excellent…read more Well, just like before. I received great service. A professional named Vinton Moore came and fixed a minor leak in my bathroom and replaced garbage disposal. I was very pleased with his attitude and timely manner in which he completed the work. Overall pleasant experience. You guys always dress well. I'll call you when I need you. Thanks as always.

I own a 10 chair hair salon with 3 shampoo bowls in Matthews, NC. We…read more kept getting water that was seeping under one of our shampoo bowls. We had other plumbers come into the salon, saying it was our supply lines, we replaced those and the water kept coming. I was not pleased with the plumbers and my husband heard a commercial on the radio about AAA plumbing. We called, made an appointment and Jeremey was sent out. Jeremey came in and immediately put a camera under our bowl and identified the problem in less than 5 minutes. He said our pipes were cracked because the foundation had settled. We had to close for 2 days, they had to tear out the concrete under the 3 bowls and repair the pipes, it was fixed in 2 days. We have had no issues at all since. We will to continue to use AAA for all our plumbing needs!! Angela Hampton @ Salon 131

We experienced an unexpected blockage. Toilets weren't flushing and when the toilet finally empty…read moreit backed into the tub. Our homeowner warranty company was unavailable....closed and only online claims were possible! We needed help a.s.a.p. This is my 3rd time using AAA City Plumbing and they never disappoint. Someone always answers the phone, you get a call back in minutes and service within an hour! In 2 1/2 hours we were back in business. Michael, answered all our questions and professional! As you price....you have to ask yourself what are you willing to pay for something you can't do yourself.

Put in our hot water heater....Quick, professional and a quality price! Beyond happy with Love…read morePlumbing!

Installed new Trane Heating & Air Conditioning System for me their $quote was much better than any…read moreother HVAC Company! They are highly professional, polite efficient punctual kind and nothing too much trouble! They followes up to make sure I was completely satisfied or had any questions! Office handled payment very professionally! I highly recommend Loves Plumbing and Air Conditioning Co. as they came highly recommended to me from several friends who had used their services!

Walker and company came out. They fixed my water leak that was costing a small fortune. Great…read moreprofessional service! Provided a solution that another company missed!

Thank you BRICE for coming out and running the new dirty water line today…read moreEverything is working perfectly It's so nice to have a company like Superior Plumbing & Drains which stand behind their work and are quick to react to one's needs

I highly recommend these guys! I had issues with pressure fluctuation on a well system. I had one…read morecompany out to do the repair with no success...of course I couldn't get in contact with them after I paid them. I called T Smith the same day and they were able to pinpoint the issue. Tony and his crew were very friendly, thoughtful, and professional. They arrived on time and diagnosed the issue within minutes. They replaced my tank, regulator, and pipes for a fair price and ensured that the work resolved the issue prior to leaving. I will definitely be using these guys in the future. Thank you guys again!

I feel as I was totally ripped off, he charged us almost $700.00 to change a shower head and cut a…read morehuge hole in the wall.and then said I could hire someone to fix the hole and paInt it. Then to top it off he wanted me to make the check out to him personally. Never again!!!

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

He came to install electrical outlets, breakers, and wiring at my home. The technician who handled…read morethe work was not only friendly but also incredibly knowledgeable and skilled. I wholeheartedly recommend their services for future projects, as they offer competitive pricing and demonstrate a true expertise in their trade.

We had Murad install a new garbage disposal to replace an old one that had seen its better days…read more Both were insinkerator brand so it meant no new plumbing fittings would be needed. It was a very quick and easy install. Price was fair and attractive relative to a plumbing outfit. Job was done flawlessly and everything works fine so far! We asked for quotes from a few OTHER outfits and provided all info and pictures. Most couldn't provide that info without wasting time and money to give us an "estimate" based on an on site visit, which would cost us money and make no difference. Murad was far more familiar and flexible. Our job was exactly what he expected. His work was exactly what we expected as well.