Have had numerous service at MWR. Mechanic is capable. Have been overcharged several times. The…read morelast time broke the camel's back. Let the buyer beware!

Honest. Trustworthy. Fair pricing for the everyday working person…read more I have two cars. One is electric, and the other is a 2012 Ford van that has definitely seen better days. There were several reasons I bought the van. I needed something to help my mother haul things, and I also needed a vehicle that would allow me to pick up furniture and other items from Facebook Marketplace. It's old, but it works, most of the time. The other day, I had an epic radiator leak. The van overheated, and smoke and steam were billowing into the air so badly that it looked like the vehicle was on fire. It was scary, but I was able to get a tow to this mechanic, who happened to be the closest shop to where I was stranded. This mechanic could have easily taken advantage of me. I was stranded, stressed out, and completely dependent on them to tell me what was wrong. They could have told me I needed hundreds or even thousands of dollars in repairs, but they chose to do something that unfortunately seems to be becoming harder and harder to find in the auto repair business. They chose to be honest with me. They gave me a fair assessment, explained what was actually wrong, and didn't try to sell me repairs I didn't need. For that, I will not forget them. They earned something far more valuable than a repair bill. They earned my loyalty and my trust. When I find a business that treats people fairly, I'm going to tell people about it.

They were great and professional. No up selling and BS upselling you find at dealerships and most…read moreother auto repair. I am very please with the quality of work and service provided from everyone I dealt with. They are my go to auto people. This is the 3rd or 4th time I've used this company. Wilkes the previous owner retired and he really knew how to pass on the business to qualified personal. Years ago I went to Honda and received a 2000.00 quote for things that weren't broken. I stopped at Wilkes and the problem was fixed in a timely manner at a cost of 85.00. I highly recommend this company and note their honesty and high quality of workmanship as reasons I will continue getting my car fixed at this shop.

I regret to say my experience with Gary Yeomans Ford and Sales Manager Zach Rager was deeply…read moredisappointing. I came in with high expectations, but unfortunately, I felt misled and taken advantage of during the whole process. The transparency I expected was absent, and I encountered issues that were either not disclosed or poorly communicated. I closed a deal for a 2023 Toyota Tacoma, I thought was getting a good deal because believing every word and that the tire package for 5 years, maintenance package was included for free. Not TRUE at all! Then they gave my information completely wrong to Santander. This left me feeling frustrated and undervalued as a customer. Trust is a cornerstone of any business relationship, and sadly, trust is broken here. I hope Gary Yeomans Ford and Sales Manager Zach Rager take this feedback seriously and work to improve their practices to ensure future customers are treated with honesty and respect. I cannot recommend this dealership based on my experience. I would recommend looking for somewhere else to do business. No one deserves this to happen to them. If their own sister company down the street Ford stated, "They screwed you over with the deal!" Ford down the street wanted to help but their sister company couldn't do anything that vehicle has the highest miles of any Toyota for that year and the price they sold to you for $51K too much vehicle is only worth $27 to $30k the maximum. Wow imagine that I can't even trade it anywhere I have tried multiple dealers, even tried refinancing it to make payment as of date. I got approved with Suncoast and the cant even refinance it either. All I am asking was to pay the late fee and put me up to date with payments because of the wrong information. So, I can pay regularly on time inside of play catch up where I won't be able to catch up. Or take the truck back and they can keep it or buy from Santander and find me another bank and this time give me the right information. I believe that wasn't hard to ask. I even called Ford asking for information to be able to help Santander find me. He stated by financing he doesn't have a way of doing that and when I called Santander, they couldn't do anything until they received my information. I even talk to Santander about putting payments towards the end which are unable too. So, how hard is it for the dealership to put my payments up to the current date? You made the error of giving my information wrong to the bank? I don't believe I am asking much. I went into the dealership to talk to see if they could help fix their mistake. The gentlemen stated he will talk about getting this fixed. I said do that, talk to your supervisor, the owner, and Santander. Then the next day I went, it was afternoon around 2pm to see what he was able to do he said try calling Santander left message yesterday, no answer. I thought really, I can get through. Okay how about today? Okay, knowing the situation and I'm supposed to be a valuable and important customer as well knowing what happened you can't take a moment to make calls and get this taken care of as soon as possible. It seemed not so much. So, I said why don't we try to call them now together. Even on the phone with Santander it was no use because I saw the Sales Manager literally making one excuse after another, I don't see you trying to resolve anything. I told him I believe they should fix it, pay it and put me up to date not fair at all. Like I say I was brushed under the rug, sold the vehicle and now I'm not important at all anymore. Especially when they make mistakes with errors and can't even fix them. What is very sad but true is that when a dealership only treats you as a dollar sign and doesn't care about fixing problems they make and effects the client, it can be demoralizing.

Came in this morning to order a truck cover, mats, and custom visor. Iwas waiting for about 11…read moreminutes for the service man to get off the phone of ordering parts from what I could here . Then another guy brings this lady in from the tire shop and instructs her to talk to this gentleman and they proceed to literally stand right in front of me and nobody acknowledges that I've been waiting there. There were also people standing behind the desk that never acknowledge if I need help, could I help you, are you waiting on something, Etc. Worst customer service ever. Almost had the vibe of entitlement. I went to another Ford dealership and purchased everything I needed in Ocala. Totally different experience.

They do a great job and I will return to them again. I was very pleased with what they did…read moreconcerning a sensor

Best place in Town...and next town... Honest...reliable…read more.. Love This place !

If your in need of diesel work and have been ripped off by so called diesel mechanics and their…read morefancy shops look no further let titi and his dream team take your truck into their hands I had severe engine damage and we all know 6.0 diesels have their issues tito recomended an engine swap and made it his duty to find a very low mileage engine and proceeded with all the preventative things that are done to these engines highly knowledgeable tito and Conoor made my truck new again got me back on the road highly satisfied and priced as it should be they treat you like family and keep you informed three out the process I recommend them to anyone looking for honesty and reliability delivered with excellence call them today you will not regret it

From the owner: Since 2014 Monster Diesel Repair has been meeting the automotive needs of Ocala and the surrounding…read morearea. Specializing in diesel engines service and repair, for both foreign and domestic, Monster Diesel Repair will take care of all your car and truck needs. No job is too big or small, including the rebuilding of transmissions. When your car or truck needs mechanical work come see us. We have all we need to diagnose and repair almost everything.

One the best mechanics I have ever used in my life…read more I have lived in 7 states and 3 countries and have probably used over 50 different mechanics in my life. I had very reliable and TRUSTWORTHY mechanics in England- and other places. I was so impressed with how Gregg's dealt with my car. It is truly your loss if you aren't using the Gregg Smith's garage. Highly recommended

Wow, very professional very clean shop. They do things right and on time really take care about…read moretaking care of the customer. We are now clients thank you so much for the great service we received.

The staff at Tom's are friendly, professional, and FAIR. They worked around my crazy schedule,…read morefound the issue and it was a warranty part, and sent me to the dealer with the diagnosis Info. They could have done the repair,charged me and I wouldn't know the wiser. Kudos they have a customer for life

Before my previous visit to Tom's, I had never had any issues with them and thought their prices…read morewere fair. However, my last visit there was an absolute joke. I was charged $89.99 for "labor" and $60 for "parts" all for them to do a PCM power relay where they claimed they did not see any issues with my car. My check engine light remained on, and my car would continuously not start every time after I had gotten gas. Obviously, there was still an issue with my car that they had claimed there was nothing wrong with it costing me nothing but time and money for absolutely no resolution at all and still car problems. I ended up taking my vehicle elsewhere, where they were able to diagnosis the issues that my car was having and resolve them immediately. Needless to say, I have found my new mechanic, and it is not Tom's.