The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!

Never did I think I would write any review of a BMV, let alone a 5 star one, yet here I am…read more Here's something I didn't know- BMV locations are independently owned and operated. This location is exceptionally friendly and helpful. I was getting my federal compliant ID and had heard stories of people having to make multiple trips. I checked online ahead of time and was pretty sure I had what I needed. I was greeted at the door by a friendly gentleman who confirmed I had checked in online properly and my space in line was reserved. I filled out a form and waited just a couple minutes for my number to be called. The person at the counter was friendly and helped me with my ID and two license plate renewals, with some nice conversation while she completed the registrations. All in, less than 15 minutes later, everything was done in a quick, professional way and I was on my way! Hard to believe you can enjoy an experience at the BMV but it's true! Next time you need the BMV, I recommend this location.

Super quick and easy experience. Was in and out within 13 minutes (no joke). It was a Monday…read moremorning the day after the Super Bowl at 9:30 so not sure if that's why it was so quick. They checked my documents before I checked in, which was a huge help. I'm sure for me and the staff there. When I sat down to renew my drivers license, it was perfectly smooth.

From the owner: Upgrade to a REAL ID or renew a standard credential by visiting a Driver Licensing Regional Office,…read moreopen to any Kentucky resident. Appointments are highly suggested, as limited space for walk-ins differs from site to site. Visit our website to schedule an appointment. For information on written and driver testing in Kentucky, please visit the Kentucky State Police's Driver Testing site.

This review is on behalf of one of your workers named Tina. she went above and beyond the call of…read moreduty, was exceptionally professional, and helped me with getting my licenses renewed when other locations (Independence) only gave me obstacles and problems. I have never been to a DMV where i felt heard or helped at the end of the day. at least not in a way where I had to bear the brunt of passive aggressive, control-minded, unprofessional simpletons who don't really know how to do their jobs. This visit was an incredible contrast to what I've known the DMV has been. You ought to promote Tina and have her run the customer care process for all the DMV locations in Kentucky because whoever is doing it now ought to be fired and ashamed of their work. TINA is a rising star. She made me feel valued when nobody else did. Take care of her! she's a good one. I recommend this location because of her.

Terrible service. The staff member in charge of the driving test was extremely rude,…read moreunprofessional, and intimidating. Instead of helping people feel calm during the test, they create an uncomfortable and arrogant environment. On top of that, the treatment I received felt discriminatory and racist. I understand they have to evaluate drivers, but that does not give them the right to treat people with disrespect. I definitely do not recommend this office for taking the driving test.

I'm still waiting to get my sticker for my car! It was mailed in a long time ago still haven't…read moregotten it! I need it to be able to drive my car!

Friendly and helpful staff! They knew their staff and their interactions were friendly and helpful!read more

Hope was very helpful. This was the fastest experience I have ever had at a DMV. I was done here…read moregetting an inspection, tags, and the title (next door), within an hour. Convenient parking located nearby.

Only a 3/5 because I was told by two different sources that they should have been able to help me…read more I'd just gotten out of court for a name change. I'd been given all the paperwork I needed and was told to head straight to the BMV since it was close by. But after being turned away at the door (they only accept so many people in the lobby at once), checking in online, waiting, finally being allowed in, waiting again for my number to be called, finally getting to a person, filling out a page of paperwork and handing it over, I was then told I had to process my name change with Social Security first. Of course social security is by appointment only and seemed to think the BMV should've been able to help me either way. God forbid I get everything done at once. But I have to say that the woman I spoke with here was very kind and helpful in the way she answered all of my questions. Apparently if you're military you can accomplish everything over the phone and online. So that's what I will do in the future!

I love this location. I was clued into it a handful of years ago as a small more unknown location…read morethat would have faster service. I am always in and out here in no time with actual friendly service, which isnt common at most BMVs. I currently live near a bigger location, which I tried once and it was horrible, so this license renewal I came right back here. I tried to "get in line" ahead from the website, but that really didnt save me any time, because they still require you to check in upon arrival behind others who are already there. No big deal, because they were still very prompt. The lady taking my new photo was even nice enough to try and help me get a good pic (again, totally uncommon). While I dont want to give away my secret, so this becomes busy, I figured they deserved some praise!

Got here at noon on a Friday to renew my drivers license. Waited 2.5 hours…read moreBring a big book.

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

They are very friendly and have a great system to attend to the customers needs and keep things…read moreorganized and moving forward with ease! Thank you

Easy, Efficient and super friendly employees!! The whole license renewal process took about 5…read moreminute. I appreciate the employees working on 11/24. From the lady that greeted me at the door to the lady that helped me with the renewal process. They were welcoming and professional!!

I had to go on a dreaded Saturday to renew and get an updated driver's license because I was flying…read moreout of town that afternoon. I wanted to make sure I had the proper documents, (and if TSA would really accept an expired license because there was no way to find out from the airport.) But when I called the BMV the day before, whoever answered wasn't sure. When I tried to call back before going many times, no one ever answered the phone. Of course Saturday is crazy busy, with parking even hard to find. I'd recommend going on a weekday. The system for waiting was very efficient, with a machine to enter your cell so you'd be texted, as well as your line number displayed up on a monitor when ready. I only waited 15 minutes, which wasn't bad considering the crowd. The driver's license renewal went smoothly. I guess there's some kind of system back up, because my license had to be mailed out 4-6 weeks later. They gave me a print out of it I could use wherever needed. There was major confusion though over our handicapped hang tag. They'd given us one with a wrong number on it previously and told us to come back in for a new one (in a handwritten letter.) The clerks asked for the letter, which we didn't have. They decided after talking it out amongst themselves in front of us that our current tag is fine. I really hope so! I was also able to register to vote and change my address at this bureau. Tips: they take cash, credit or check. This bureau also does title transfers and title service, has a notary service and many other services.