Came here for a placard due to my sprain ankle. The line is short. The staff is very kind and…read moreanswered all my questions (how to get my name changed, new DL, new passport, and new vehicle inspection) including all the documents I need. I didn't have to wait more than expected to be helped. And everything went smooth.

As a former bmv employee, I have to say that the representative that assisted me should be fired…read more Adam was rude, lazy and had a terrible odor for a customer service rep. He tossed my license at me while yelling at a senior customer who has hearing issues.

Friendly, nice to work with, quick. Was a first timer for what I needed done and they helped walk…read moreme through it.

The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!

This has been my go to location to renew my license. Located right in the heart of Loveland by the…read morepublic library and across from Loveland schools, it is a small building tucked into the strip mall. I have never had any trouble nor waited in those her Renda's lines I hear everyone talking about. This time, I went before 4 o'clock on a Thursday before a holiday weekend, and I was the only person who had to wait in line. They had 3 to 4 tellers working, and it was really helpful. I only had to wait for five minutes or less. Back in the day, you could only pay with check, but you are now able to use your credit card if you are OK with $1.99 service fee. I overheard one of the tellers talking to a lady, and she did politely remind her if she uses her credit card, she would be charged that extra service fee.

I wasn't surprised that I had to add this business first before giving them a review…read more If you have a straightforward job like license renewal, or license plate renewal etc then only go to this place. Else go to another BMV with more experienced employees. It seemed like they got a headache, literally, when given a complicated case. And after making me wait for 15 minutes they still couldn't figure out what were supposed to do.

I had to go on a dreaded Saturday to renew and get an updated driver's license because I was flying…read moreout of town that afternoon. I wanted to make sure I had the proper documents, (and if TSA would really accept an expired license because there was no way to find out from the airport.) But when I called the BMV the day before, whoever answered wasn't sure. When I tried to call back before going many times, no one ever answered the phone. Of course Saturday is crazy busy, with parking even hard to find. I'd recommend going on a weekday. The system for waiting was very efficient, with a machine to enter your cell so you'd be texted, as well as your line number displayed up on a monitor when ready. I only waited 15 minutes, which wasn't bad considering the crowd. The driver's license renewal went smoothly. I guess there's some kind of system back up, because my license had to be mailed out 4-6 weeks later. They gave me a print out of it I could use wherever needed. There was major confusion though over our handicapped hang tag. They'd given us one with a wrong number on it previously and told us to come back in for a new one (in a handwritten letter.) The clerks asked for the letter, which we didn't have. They decided after talking it out amongst themselves in front of us that our current tag is fine. I really hope so! I was also able to register to vote and change my address at this bureau. Tips: they take cash, credit or check. This bureau also does title transfers and title service, has a notary service and many other services.

Easy, Efficient and super friendly employees!! The whole license renewal process took about 5…read moreminute. I appreciate the employees working on 11/24. From the lady that greeted me at the door to the lady that helped me with the renewal process. They were welcoming and professional!!

As someone who just moved to Cinci from out of state (PA), I came here based on Jessi C's…read morerecommendation below. It was about a 30 min drive from where I live, but definitely worth not having to go to multiple locations to get my license, tags, and title updated. Everyone was extremely friendly and helpful. I went on a Wednesday morning around 9:30am and was out of there by 10:15am. Only 45 minutes!! However, I'm sure if you go during a more popular time, after 4pm on a weekday or any time on a weekend, you'll be waiting longer. If you do your research ahead of time you can make sure you have what you need to get everything updated without frustration. For your license, you'll need items to provide proof for: legal name, date of birth, social security number, ohio residency, and citizenship. They have a very extensive list of items they accept for proof: http://www.ohiobmv.gov/dl-identity-documents.aspx . For a title transfer they'll use some of the items above and then also bring in your car's title. The Process: First go to the BMV side and grab a paper waiting number. When they call you up ask for an out of state inspection. They'll just go out to your car and record the VIN and mileage. From there go to the title counter (grab a plastic waiting number if there's a line). They'll transfer the title and then send you back to the BMV side to get your updated license and plates. You should not have to wait in line going back to the BMV again, just go back to the same person who helped you with your out of state inspection. Helpful pointers based on my experience: I forget the exact numbers, but every step of the process has charges. If you don't use cash you'll pay more to use a credit card. I think I paid around $100-120 for everything. Unless I didn't see it, they didn't have a mirror by the camera for your new license photo. So bring one yourself or go to the bathroom to fix your hair/makeup before they call you over there. They took my picture in one take and didn't show it to me, so if you're more self conscious about pictures, ask to be able to see it ahead of time.

Fast and efficient service. Even open on a Saturday. I've never been so impressed with a BMV. We…read morewere literally in and out in no more than 20mins for our new vehicle registration.

I know, who really enjoys going the the BMV. Well I have been here and other locations more than I…read morecare to say for someone that doesn't own a car dealership or work at one. I average 8-10 cars/trucks/motorcycles a year in and out of my driveway. The title side here is amazing, in and out quick, and they are always very helpful. The BMV is amazing customer service considering people have been waiting in line for 30 plus minutes and tend to be grumpy. I have never been treated badly or even given anything other than exemplary customer service. If you do need to come here and get both title and tags, make sure to get a number before going in to get your title done. You will save yourself 10 minutes easily. I have nothing but good things to say about this location. I have been to others that are much longer lines and at least here you can look out and see the cars driving by.

As a new resident, this location was not a good impression of Ohio. When we arrived here, the line…read morewas out the door and it moved very slowly to just register and get a number. After getting a number, we had a long wait time to get a simple vehicle inspection - which was also a joke. The employee literally walked around the vehicle, wrote down the VIN number and the mileage. For this we waited about 1.5 hours. The communication of the employees wasn't clear and I left there just as confused as when I walked in. Overall a total waste of time! The next morning we went to the location in Lebanon and it was a totally different experience!

My daughter got her license here a few weeks back. She had put glasses as a restriction for her…read morepermit, but didn't take a vision test before, since she wears glasses but only sometimes. After she passed her drivers test, we came here to secure her license. The lady at the front was pretty nice- especially for someone dealing with so many inevitably stressed customers for so long. We explained our situation to her and my daughter passed the vision test, so the lady gave us a little piece of paper verifying that with this code, her license wouldn't have a restriction when they put it in. When we get up there and are almost done with all her license information, we give her the paper and she said we would have needed to do that at the place she passed her test that morning and change it on her permit first. But the woman who took the vision test had said otherwise, saying this would work. Pretty upset about this misinformation on some side, because we really needed that restriction gone and depended on this woman's word. Other than that, everything was handled pretty well for a BMV. The woman let my daughter see her license photo a couple times before they finalized the final photo, which was nice. Still upset about the vision test though.

Really friendly and helpful.. got through the line pretty quickly . You have to get there early to…read moreget quick service the best advice is to come early as possible

My experience was excellent, some of the employees need manners and make you feel uncomfortable and…read morenot welcome..

I'm still waiting to get my sticker for my car! It was mailed in a long time ago still haven't…read moregotten it! I need it to be able to drive my car!

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

I am writing to share feedback regarding a recent interaction at your facility(CENTERVILLE BMV) My…read moreson was in the process of applying for his Temporary Permit, and we encountered a staff member whose conduct I found to be unprofessional and unhelpful. During the identification verification, we presented his USCIS-approved ID. This is currently in use while his Naturalization Certificate is being processed - a situation that often requires a bit more understanding and patience. When a second form of identification was requested, we offered a recent bank statement. Unfortunately, our attempt to have this document printed is (on their printer as she instructed)at the counter was unsuccessful. The staff member, a young lady with curly hair( her ID was flip-back),then informed us that my son would need to retrieve another address-bearing ID from home. While we fully comprehend and respect the need for proper identification, the manner in which this information was conveyed was notably abrupt and dismissive, creating an unnecessarily stressful atmosphere. Further concerns arose when my son attempted to clarify his preference regarding the organ donor question on his application. His initial query was met with an apparent lack of acknowledgment. When I politely reiterated his question, the staff member responded curtly with, "Let me just finish this!" This interaction, delivered without eye contact, felt very dismissive and demonstrated a clear unwillingness to assist with a simple, yet important, clarification. Adding to our disappointment, when I tried to ask a follow-up question concerning the identification requirements, I was interrupted mid-sentence. This repeated pattern of being cut off and disregarded made effective communication extremely difficult. It is particularly disheartening as this is not an isolated incident; we experienced similar rude and interruptive behavior from the same individual during a previous visit in May. The overall lack of courtesy and professional engagement displayed by this staff member was deeply disappointing. We believe that all individuals undertaking official processes deserve to be treated with respect and patience. I hope this detailed feedback will be utilized to review staff conduct and reinforce the importance of professional customer service, ensuring that future applicants have a more positive and respectful experience.