Just follow all the directions on the site carefully and you won't have any issues. Our process…read morewith our cat went smoothly and fairly quickly since we had all our documents ready and planned way in advance. They weren't good at replying to emails, but surprisingly they answered their calls and were helpful (they sounded annoyed but still helpful). Only complaint is the lobby area, no place to sit and wait and very small, but I'm sure they have it like that on purpose.

This review is specifically for the direct airport release and does not contain any information…read moreregarding the facilities if your dog has to stay there for a period of time as I have no direct experience with that. First, be prepared for a bit of a trip after your long flight. It's a bit of a walk past the gates, past baggage claim, near the international section of the terminal to get to the Airport Animal Quarantine Holding Facility. Thankfully, there is a shuttle that gets you pretty close (and then can just go to baggage claim after). And more importantly, and the reason why I am even doing this review, is because of the amazing and helpful staff who met us and the other animals from the plane at our arrival gate and took us through the whole process, showed the best locations for our animals to relieve themselves, and much much more. They made the chaotic first time experience extremely smooth. So thank you, Francis. The Hawaiian process to bring an animal here may seem daunting, stressful, and pricy. But they are doing their part to keep the island rabies free. Also, unlike many other places, while the requirements list is long and complicated, their website is extremely clear and easy to follow. Yes, you'll have to do multiple trips to your vet, do various very specific testing, procure documents and get original signatures (no scans or copies), but at least it wasn't convoluted and unclear. It can be a lengthy process but it's for a good cause and most importantly, the final step was made smoother and made the overall experience great having Francis assist us on the final leg of the journey.

Made an appointment on Aloha Q for an appointment at 9 am when they open. Unusual thing is because…read morethis branch is at Pearlridge Center which opens at 10 a.m. you must wait for the dmv employee to come up so the security guard can open the doors. The employee checks you off on his clipboard, make sure you have your appointment confirmation code. Once you go down a floor head to their office at far left. You will be checked for your id and application. Somehow I missed the part about filling in an application so I was given one and proceeded forward but filled in the form first before taking a seat. Luckily it was just a duplicate drivers license I needed since the lamination on mine was peeling off from one top edge. My number was called to window 2 and I had the nicest young man. I told him I no longer needed glasses as a restriction since I had both eyes cataract surgeries. He asked if I wanted to take the eye test. Yes! I passed. Bring your check made out to City and County of Honolulu for $6. Next you move over two windows to your left, get fingers scanned then get your photo retaken. Hooray! At the earliest your plastic license will be mailed to you in 2 weeks. You get a cool temporary license with your photo and information on it. Only catch is you cannot travel with a temporary license. Fortunately I can travel using my passport as ID when I travel internationally. In and out in half an hour. So glad the employee I had was so pleasant, and smiled.

Aloha, I've come…read morehere before and there was a very long line which extended out the door. People just waited their turn. It was a wait, almost 2 hours. Five years later and reservations are available if you plan early and I mean early like months, unfortunately I was able to utilize the months out in advance, so when I arrived without a reservation along with others were told to sit and wait and they would help if there was time in between the official appointments. I arrived before it opened at 8, and was #4 I was seen 3 hours after arriving. There were some people called ahead of me who didn't have appointments, but I didn't challenge. Once inside the lady was fast and throughly completed my drivers renewal. She was friendly and funny too Appointments four months out are not convenient, please find another way to make more times available. Mahalo

I was amazed that for a government office they are so efficient, courteous and helpful. I'm very…read moreimpressed!!

Called they came in the rain in middle of freeway during rush hour Friday evening…read moreSolid thank you

I wanted to say CABEROS #7729C was very helpful and very kind to me. My friend helped me during an…read moreunexpected flat on my way to work he told me to call 511 on my phone and they informed me someone will come my way and they got here less than 10 mins and was surprised! Service was excellent and very reliable, made my day better with good people to help others.

Was actually excited going to Point Roberts. I have to say this place is super small. When crossing…read morethe boarder and visiting PR for the first time. Friend told immigration he is taking me around sight seeing at Point Roberts. Immigration asked if I am from somewhere else and if I have seen trees and gas station. After crossing the boarder, now I know what he means. Yes only one supermarket, couple gas station and a bunch of trees. You basically see one part of PR and you basically see all parts. So most people who come here for the purpose of picking their package and filling up gas. Its weird how at gas station they have price listed in liters. I had to ask my friend about this. They said its for convenience of the Canadian. Prices here are higher than Blaine or just USA Mainland. On top of it, you can only do so much here. I think I still prefers going to the USA Mainland/ Blaine than here. But I have to say they do have a nice park. Go on nice sunny days.

Everybody knows that nobody really comes to Point Roberts for the great tourist attractions, or…read morehistory. Nope. You're here to pick up a package, fill up your car, and GTFO. Thanks to some cartographers not doing their homework in the 1800s, this little enclave is the perfect way to get around the legalities of international shipping. As a result, there are lineups like crazy on Saturdays, as most package holding places aren't open on Sunday. Tips for getting to your package faster: a) Park on the street just before the border (Diefenbaker Park comes to mind), then walk across. You can see a mass exodus of people pulling dollies and wagons here. Quite hilarious, and there's a ton of parking. Customs is super quick when you're a walk-in as it's obvious you aren't stashing that new laptop in your jacket. b) If you are going across to MAIL a package (ie sell something), then the flat rate is $11USD per vehicle, regardless of the value of what you're selling. Something to keep in mind. I found this out the hard way once. However this doesn't apply to.. *drum roll* walk-ins. Again, the dolly/wagon wins. I've taken advantage of this piece of land several times, and each time the officers were very courteous. Totally wish I could say the same for Blaine. It's like they send all the nice ones here.