If I could give this place zero stars, I would.
We took my 8 month old pitbull mix puppy there for her interview a few weeks ago.. The "interview" process consisted of her meeting two other older dogs for 2 minutes to see how she acted with them... They immediately came out and told us that she passed her interview and could stay and play for a few hours.. Being that the first day is free, we left her there for about 3 hours.. This was on a Saturday so it was fairly busy.. The cameras do not cover the full room so there is alot there that you cannot see.. The room supervisors that are supposed to be watching the dogs, just walk around the room all day and do not pay much attention to the dogs. The girl who was in the room with my pup kept texting or doing something on her phone.. They have outside play areas that connect to the indoor areas so the dogs can freely go in and out.. But there is no adult supervision when the dogs go outside.. I saw my puppy on the video playing in the kiddie pool splashing around for a few minutes.. The "supervisor" came outside and saw her playing in the water, pushed her out of the pool and dumped the water out and made her go inside... Why have an outdoor play area if you aren't going to allow the dogs to play out there???
We tried it again this past week because I was in a bind and couldn't get a dog walker to come by my house..
I dropped her off around 10am and was planning to leave her there until about 3 ..
When i arrived, the girl at the front desk was on the phone and it took about 5 minutes before she even acknowledged that I was standing there... She finally made eye contact and held her finger up as if "hold on a minute".. I thought this was rude, but whatever, she was about 20 years old so I didnt expect much. after another 2/3 minutes, another girl had come out from the back and came around and took my dog from me and said "see you later".. Didn't even ask my dogs name.. So I stopped her and started asking her questions since this was our first time there other than the interview.. She ignored most of my questions saying that the girl who was on the phone could help me... But when i tried to give her the food that I had brought for my dog, she said that they don't give dogs food when they only stay for half a day.. I thought it was odd but not the end of the world, I would feed her a late lunch when we got home.. I waited another 5 minutes to speak to the girl on the phone who knew that I was waiting to speak to her.. She finally asked the person on the phone to please hold for a moment, and asked me "what i need".. I asked about the food, and she explained that they don't feed them when they are only there for 5 hours because "lunch break/nap time" is from 1030-1230, so it would take away 2 hours of play time for her and that they want them to play for the full time...I thought it was a little odd that they couldn't feed her, but whatever... So I asked what she would be doing while the other dogs were eating and napping and she said that there are a few dogs who don't have a break at that time so she will have a few dogs to play with.. okay fine..
When I got to work, I checked the live webcams and saw my dog in one of the play areas with 2 other dogs roughly her size for about 10 minutes or so and then i didn't see her again until 12:30... (i checked up on it every so often, so she might have been there at one point but i don't think so)... When I finally saw her again at 12:30, all the dogs had been let back out at this point.. so basically even though they refused to feed her, they had her locked up in a cage for 2 hours anyways......If i know my crazy hyper puppy, she did not sleep during this time either because she does not usually sleep in the middle of the day especially if there is alot of noise around her... So my dog was locked up in a cage for 2 hours with no food, who knows if there was any water (because if she didn't eat i doubt they gave her water), and no supervision....
While she was playing from roughly 1230-230... She was in a room with a bunch of random dogs, some her size and some much smaller than her... There were about 20 dogs in the room with one adult.. My dog kept getting humped by other dogs and the girl in the room would just push my (female) dog out of the way and pet the boy dog that was humping her... WHAT THE FUCK... My dog is getting humped and you are going to ignore her but encourage the other dog....... This happened about 4 or 5 times that I personally saw on camera...
When she wasn't busy getting humped, she was playing around with the other dogs, and she kept getting attacked by this one bigger dog.. My puppy kept pushing her back end into the other dog which shows a sign of dominance and says hey, back off jack, i don't want to play.. Rather than acknowledging this, the girl simply allowed the other dog to attack my dog
The people watching the dogs are not trained, and the staff is rude.. i will NEVER come back read more