After researching Urban Air, we decided to go all in and purchase memberships for our family. Three…read moreUnlimited memberships and about $730 later, we were excited to see if the experience would live up to everything it promised.
The Good
There is a lot to like about Urban Air. The variety of attractions is impressive and gives kids plenty of ways to stay entertained. Between the go-karts, free-fall ride, rock climbing walls, laser tag, elevated obstacle course, and trampolines, there is no shortage of things to do.
The go-karts were one of the biggest hits of the day. Our kids absolutely loved them and would have happily ridden them over and over. They were easily one of the standout attractions and one of the main reasons we felt good about purchasing the memberships.
Laser tag was another highlight. The arena is surprisingly large, and the equipment feels like what you'd expect from a dedicated laser tag facility rather than a side attraction at a trampoline park. It was probably my personal favorite attraction.
Most importantly, our kids had a blast. They left excited and already asking when they could come back, which is ultimately what matters most.
The Bad
The biggest surprise came when we learned that some attractions included with the "Unlimited" membership are not actually unlimited.
We discovered this when an employee marked our kids' wristbands to track how many times they had ridden the go-karts. Since the go-karts were one of their favorite attractions, it was disappointing to learn there was a limit on something they enjoyed so much.
What made this more frustrating was that when reviewing membership options, the pass advertises "Full Attraction Access Included." Based on that wording, I naturally assumed that meant unlimited access to all attractions during a visit. Instead, it appears the "Unlimited" portion refers more to unlimited visits throughout the month rather than unlimited use of every attraction once you're inside.
To be fair, there may be details somewhere outlining these restrictions, but during signup and while reviewing the membership information, we couldn't find anything clearly explaining which attractions have limits or how many uses are included. Greater transparency upfront would go a long way toward setting proper expectations.
Fortunately, our kids didn't seem bothered by the limits, but it was still an unexpected surprise.
The Ugly
My biggest concerns involved safety oversight and supervision.
The employees we interacted with were friendly and polite, but many appeared quite young, and there were multiple occasions where staff seemed more focused on socializing than actively monitoring attractions. This was particularly noticeable in the rock climbing area, where children were climbing 20+ feet into the air while attached to retractable harness systems. The equipment itself appeared safe, but active supervision is just as important.
Another concern involved the free-fall ride. During our visit, the ride was out of service, but the exit gate was not properly secured. Because of this, children were able to enter the attraction area through the exit and begin accessing the ride before an employee noticed and redirected them. Thankfully the ride was not operating at the time, but it took a moment for staff to recognize what was happening. While no one was hurt and the situation was corrected, it reinforced some of the attentiveness concerns we observed throughout the visit.
For a facility designed primarily for children and featuring several higher-risk attractions, supervision and securing access points should be top priorities.
Overall
Despite the concerns, we still had a positive first experience. The attractions themselves are genuinely fun, the facility offers a lot for active kids, and our children had an amazing time.
Because we've already invested in the memberships, we'll absolutely continue visiting and will be interested to see how future experiences compare. It's possible that visiting on a Tuesday evening during the summer contributed to some of the staffing and supervision issues, especially since the park wasn't particularly busy.
If I could give half stars, this would probably land around 3.5 to 4 stars for me. The attractions, especially the go-karts and laser tag, are excellent and delivered exactly what we hoped for. However, the lack of clarity around "Unlimited" membership benefits and the safety oversight concerns keep it from earning a full five stars.
Urban Air has the potential to be a fantastic family value, but clearer communication and stronger attention to supervision would make the experience feel more aligned with the premium price of admission.
