After researching Urban Air, we decided to go all in and purchase memberships for our family. Three…read moreUnlimited memberships and about $730 later, we were excited to see if the experience would live up to everything it promised. The Good There is a lot to like about Urban Air. The variety of attractions is impressive and gives kids plenty of ways to stay entertained. Between the go-karts, free-fall ride, rock climbing walls, laser tag, elevated obstacle course, and trampolines, there is no shortage of things to do. The go-karts were one of the biggest hits of the day. Our kids absolutely loved them and would have happily ridden them over and over. They were easily one of the standout attractions and one of the main reasons we felt good about purchasing the memberships. Laser tag was another highlight. The arena is surprisingly large, and the equipment feels like what you'd expect from a dedicated laser tag facility rather than a side attraction at a trampoline park. It was probably my personal favorite attraction. Most importantly, our kids had a blast. They left excited and already asking when they could come back, which is ultimately what matters most. The Bad The biggest surprise came when we learned that some attractions included with the "Unlimited" membership are not actually unlimited. We discovered this when an employee marked our kids' wristbands to track how many times they had ridden the go-karts. Since the go-karts were one of their favorite attractions, it was disappointing to learn there was a limit on something they enjoyed so much. What made this more frustrating was that when reviewing membership options, the pass advertises "Full Attraction Access Included." Based on that wording, I naturally assumed that meant unlimited access to all attractions during a visit. Instead, it appears the "Unlimited" portion refers more to unlimited visits throughout the month rather than unlimited use of every attraction once you're inside. To be fair, there may be details somewhere outlining these restrictions, but during signup and while reviewing the membership information, we couldn't find anything clearly explaining which attractions have limits or how many uses are included. Greater transparency upfront would go a long way toward setting proper expectations. Fortunately, our kids didn't seem bothered by the limits, but it was still an unexpected surprise. The Ugly My biggest concerns involved safety oversight and supervision. The employees we interacted with were friendly and polite, but many appeared quite young, and there were multiple occasions where staff seemed more focused on socializing than actively monitoring attractions. This was particularly noticeable in the rock climbing area, where children were climbing 20+ feet into the air while attached to retractable harness systems. The equipment itself appeared safe, but active supervision is just as important. Another concern involved the free-fall ride. During our visit, the ride was out of service, but the exit gate was not properly secured. Because of this, children were able to enter the attraction area through the exit and begin accessing the ride before an employee noticed and redirected them. Thankfully the ride was not operating at the time, but it took a moment for staff to recognize what was happening. While no one was hurt and the situation was corrected, it reinforced some of the attentiveness concerns we observed throughout the visit. For a facility designed primarily for children and featuring several higher-risk attractions, supervision and securing access points should be top priorities. Overall Despite the concerns, we still had a positive first experience. The attractions themselves are genuinely fun, the facility offers a lot for active kids, and our children had an amazing time. Because we've already invested in the memberships, we'll absolutely continue visiting and will be interested to see how future experiences compare. It's possible that visiting on a Tuesday evening during the summer contributed to some of the staffing and supervision issues, especially since the park wasn't particularly busy. If I could give half stars, this would probably land around 3.5 to 4 stars for me. The attractions, especially the go-karts and laser tag, are excellent and delivered exactly what we hoped for. However, the lack of clarity around "Unlimited" membership benefits and the safety oversight concerns keep it from earning a full five stars. Urban Air has the potential to be a fantastic family value, but clearer communication and stronger attention to supervision would make the experience feel more aligned with the premium price of admission.

I took my four kids here and ended up spending close to $200. I wouldn't mind paying that if the…read morefacility was clean and well maintained, but unfortunately it wasn't. We arrived right when they opened on a Thursday morning, so it wasn't a matter of the place getting dirty throughout the day. The facility looked like it desperately needed a deep cleaning. There was a dead cockroach on the floor, many of the surfaces looked like they hadn't been wiped down in a while, and the foam pit was especially concerning--the foam blocks looked old, dirty, and in need of replacement. For what admission costs, I expect the facility to be maintained much better. My kids still had fun, but the lack of cleanliness made it hard to enjoy the experience, and I don't feel the condition of the facility matches the premium price. On a positive note- the staff was very friendly.

My son attends baby-strong! We love it so much! It has been so good for his development (he is 5…read moremonths) and the staff is amzing! Wish I could rate 1,000 stars!!

We joined Kidstrong when they came to the Gilbert area. Our son absolutely loves the non stop…read moremoving when he is in class. The coaches are super motivating and they don't allow the kids to divert from the planned evening. They challenge appropriately, but don't let the kiddos off easy. You pay a monthly fee for a specific number of classes and can add on if you choose for an additional feel. The classes are planned out in advance and very organized in transition through each event. Kidstrong offers clinics, summer programs and even birthday party events. Each child has a starting point and they can rank up after a certain amount of classes. They are also offered Coach awards that circle around giving it their all, stewardship to their fellow classmates or just impressing the coach during the class. Most recently Kidstrong came out with a parents app that you can easily track your child's progress, view last classes and monthly challenges.

The arena is decent and the obstacles are well constructed. It's often very hot and stuffy in…read morethere, so pack water and electrolyte solution = 3 stars The rental gear is pretty worn and the rifles often jam or don't fire, resulting in multiple swap-outs. Can't complain too much since it's only $15 to add a rental package online ($18 in-person, which is annoying). How about raise it to $20 flat and get some new gear that works reliably = 2 stars The Pro Shop has a good selection of guns and accessories at fair prices compared to online Airsoft retailers. The knowledge of the salespeople however, isn't as good. I get better answers from AI on my phone while standing at the counter. The online reservation system is AWFUL!!! The website is difficult to navigate unless you read by picture. Looks more like multiple flyers glued to a screen that have hidden links in some, but not others. When you select a date, time, and location you end up with the right date and location, but varying times. I booked for 2 people for the 12pm - 4pm session and ended up with one at 12pm and the other @ 4:30pm. = 1 star The staff is friendly and generally helpful in getting issues worked out. That definitely helps, but with all of the online reservation stuff that has to be un-FUBARed, it takes away from the experience and play time. I'm not a web designer, but with most people using technology to purchase goods, services, and experiences, you'd think they'd do some market research to gather feedback on how to build a user-friendly website. We haven't tried any of the other Airsoft locations in Phoenix, but after our three (3) past experiences, I'm ready to move on from VIP Airsoft. It kinda sucks, because this place is close to our house and easy to get to.

Grandson has the best time! He attends weekly! The staff is always so helpful! Great place for…read morebirthdays etc...

We had my daughter's birthday party here today and we're pretty disappointed. We just did the…read moreunicorn encounter because we were doing a small group with just a few kiddos. The whole reason we did this for her birthday is because my daughter is a strong believer in unicorns and absolutely loves them. Upon arriving the kids immediately noticed the "unicorn" and his horn was lopsided, falling off of his head. My daughter went up to the employee and told her that the horn was falling off. Later she told me that it broke her heart it wasn't a real unicorn. If you have a group coming specifically for a unicorn encounter that unicorn should be ready and looking magical as can be for their arrival. Additionally, the second reason we chose this experience was because the website said you would get to hold bunnies. My daughter loves bunnies and told me all leading up to the party that she couldn't wait to hold a bunny. The employee did NOT let the girls hold bunnies at all, she only let them pet the bunny. It also said they would feed alpacas, sheep, and goats. They didn't have the girls feed any animals at all. In fact no one was guiding through the process at all aside from a lady taking the girls in a circle twice on the pony. Then she disappeared for a long time until she finally came back out and brought out one bunny for them to pet. The AC was not turned on in the castle until we were about to leave and it was 2:30 in the afternoon so almost 100 degrees outside. Overall very disappointed and would not recommend going here. We paid $125 for the kids to basically run around a farm for an hour in 100 degrees. The reviews had been so great saying they make it a magical experience and sadly the magic was exactly what we were missing today.

We celebrated our daughter's 5th birthday at Charming Pony Parties yesterday, and it was truly a…read morewonderful experience from start to finish! Leading up to the party, Christy was incredibly responsive and patient, answering all of my questions via email and even giving us a tour of the venue ahead of time. The space was absolutely perfect for our princess unicorn theme. During the party, Rebecca and DJ were so kind, patient, and attentive with all 15 kids, allowing them to ride the ponies multiple times, helping with photos while riding, and bringing out the hare and baby goat for petting--which the kids absolutely loved. All of the animals, including the miniature horses, donkey, sheep, alpaca, chickens, geese, and ducks, were very friendly and tolerant with the children. It was obvious how well cared for and loved the animals are. DJ even went above and beyond by helping my husband lift a heavy cooler full of drinks during setup, which was greatly appreciated. The party setup looked beautiful, and everyone--kids and parents alike--had an amazing time. We couldn't have asked for a better experience and would highly recommend Charming Pony Parties to anyone looking for a truly special and memorable celebration!

We celebrated our son's 3rd birthday and everyone had a great time. The owner, Brittney, is super…read morefriendly and communicative. Both kids and adults enjoyed feeding the animals and hanging out at the farm!

I bought three female chicks, two of which turned out to be roosters. The website indicates they…read moresex the chickens with 90% accuracy, but were significantly less accurate with ours. When I reached out about a partial refund and offered to return the roosters, this is the response I got: No, actually, that only means it's not 100% accurate. Our policy is listed on our website. We do not guarantee, refund, return, swap, or exchange. This is an extremely standard policy across the board for any Hatchery or place of business that sells chicks. If you have a rooster you can give it away for free on Craigslist. Next time go ahead and shop at tractor supply. Buy your chicks from there and when you get a rooster try to call them and make them take it back and see what happens. Best, Brittney I'm so glad I didn't book my niece's birthday party here because the level of customer service leaves a lot to be desired. On a side note, we have bought many female chickens from Tractor Supply over the years and none have been roosters. Not even one.

Amazing spa party!!! The best party my little girl has ever attended. Friendly and professional…read moreparty staff. Great with the kids!

Attended a Squish Slime Kid Party at Christmas time. What fun!!! Had no idea what was involved…read more. Heather brought all the stuff to mix the slime, bowls, spatula, powder, activator, color, scent and charms...she walked us through each step.. It is a great party.. Everyone had lots of fun. I recommend booking a party MNash

This place is so amazing!! As a teen girl in a big family who loves swimming, this place is…read moresomewhere I'd go every day of my life if I could. There are so many places to hang out and rest, and the pool goes pretty deep for people that like to dive (like me)! The only problem (from what I've hears) would be that we are not allowed to bring any coolers for our snacks--only small lunchboxes. But, considering we have a big family, small lunchboxes won't be nearly enough. Not that I really mind it, though. I'm more into swimming, anyway. I was just saying that on behalf of my family.

The pool was great! A lot of options, Lazy river, Vertox (toilet bowl) 2 slides and cheap to get…read morein. We did have to wait in line due to area and pool was at capacity. Once we were in it was fun, the staff were professional, showed they cared about safety and were helpful.

I can't send them enough praises! BEST 12 yr old party ever!!!!…read more They thought of everything! Decor to match the bday girls "theme". Sleeps 10! Had a karaoke machine. set up table for dinner right out front. They drive up and set the whole trailer up and came back around 10 am to clean up. NO mess for momma to clean up! Great set up- clean and up to date. All the girls walked away claiming BEST PARTY EVER!!!!

The Slumber shack was absolutely amazing! We had a surprise going away sleepover for our girls and…read moretheir friends and they had the absolute best time ever! Booking was super easy, communication was quick and seamless. Vanessa even took the time to specially personalize Small details in the RV to make it extra special for our girls. The day of setup, they were so fast and professional and went the extra mile to go over everything and were even available for questions via text throughout the nice. The best part, no sleepover mess inside our house while in the process of packing to move. I would highly recommend to anyone looking to have a super fun memorable sleepover experience!