Went in to get a charm for my mother in law's bracelet. This place is one of 2 locations in the area that sells Chamilla charms. The sales staff was flustered because they actually had clientele to serve. The woman working the register was clearly not capable of doing so, the other sales associate was simply passive aggressive. Both staff members put customers out to conduct sales transactions. I stood in line for 15 minutes watching one associate ring transactions, wrap gifts and help customers while the other tried to operate the cordless phone and grumbled to herself and anyone within ear shot about a package that had been delivered. No, please- look at a box instead of serving the customers in line. Really, it's ok- I've got all night. After waiting in line for 20 minutes and being passed up twice to make a transaction for a product that was under lock and key I walked out. The other store, retro metro in downtown frederick has just as good of a selection. And while it's further from my house and the parking can be a bit of a pain- it's where I'll be purchasing ALL of my charms henceforth. Also, the Vera Bradley selection in this store is clearly purchased on one persons taste. It's all the same variant color. There are other locations in Frederick that offer a much better and wider selection of her line. I'd have a very hard time ever going to this store again. To the young couple in line that purchased a 25$ gift card for mother; don't be surprised when it doesn't work. The sales clerk admittedly screwed up your purchase and was unable to fix it. Saying to herself, or a customer, remind me to go back later and fix that.
I'm astonished this business is still opened after having a similar experience last year. Frankly I can't wait for it to go under and be replaced with a respectable boutique that services it's clients with, well, service..... read more