I wish my experience at Camilla's was in line with the others shown here, but let's just say that I created a Yelp profile just to write this review...not so good, eh?
Having just come from my first bridal boutique experience at Precious Memories in Malden, where I was pleasantly surprised at the customer service experience I had despite the somewhat bland appearance of the interior, I wasn't sure if this "defied expectations" theme would continue when I entered Camilla's quaint, cozy interior.
Lovely decor, comfortable seating, etc. However, despite the fact that I had an appointment, the dressing room area was extremely crowded with other brides and entourages who were looking at me as if I was encroaching on "their time." At Precious Memories, I had been the only customer in that time slot and had a staff member, changing room, and 3-way mirror all to myself.
After I informed the sullen, 16-year-old-looking salesgirl that I had an appointment, she half-heartedly attempted to help me find gowns for about 2 minutes. Trying to be helpful, I looked through the racks as well and found a gown or two, only to turn around and realize that she had apparently interpreted my helpfulness as complete independence, and had returned to her position behind the counter.
I then had to go BACK to the counter and tell her I was ready to try on the gowns. Instead of helping me, she sort of looked at a co-worker who was helping another bride as if to say "I guess this customer wants the dressing room", and the other employee sort of exasperatedly responded "Okay, I'll move these gowns." God forbid I actually KEEP my appointment!
I went in to try on the gowns thinking I would have the proximate attention of this young whippersnapper (Donna at Precious Memories was by my side, answering my questions and helping with rigging of gowns the entire time). Oh no! How foolish I was. As soon as I slipped on the first sample (now I am a bigger girl, size 14, so I was going to need help rigging the gowns to simulate fit so that I could see if I liked them or not) and peeked out the door to find Li'l Miss BACK AT THE COUNTER AGAIN, I realized that I was just not going to get any attention at this place (am I too fat? Do I look too poor?) and there was simply no way I was going to give them my business.
I am glad that others had good experiences there, and they clearly are not hurting for business, but my experience really irked me. read more