Absolutely terrible for renters, STAY AWAY! First off there are more drug addicts walking around the property than they have down in Minneapolis. The property manager and support staff doesn't seem to care all that much. When I let them know I had concerns they told me that they couldn't do anything and I had to notify the police. Funny because the No Drug Policy that they created should be enforced by them. The maintenance staff is absolutely terrible. The supervisor is about as lazy as they get. When I moved in I requested on a half a dozen occasions two sets of keys for my two children that go to school across the street. One at the high school and one in middle school. As you may assume they get home at different times and according to the maintenance supervisor and the property manager (which they were dating) both told me that they didn't believe children should have keys. It was real fun explaining to my 11 and 14 year old that they weren't allowed keys to get into the building or apartment. Luckily the clerk at Walmart was nice enough to duplicate the keys that were labeled "DO NOT DUPLICATE." Now I have several sets without the help of those in charge of taking care of it. Next I was told when I looked at the apartment that if I wanted a garage to let them know when I moved in. Well, the date I moved in I let them know I needed a garage and they told me they "Had too many filled with garbage and would let me know if one opened up." After the first five months of calling to get a garage I decided to say forget it. Apparently it was more important for them to have garages filled with trash than it was to take care of their tenants. It gets better, the day I moved in I turned in a move-in checklist. On that checklist I let them know of five things that needed to be fixed. After reminding them several times over the past 14 months, not one item on the list has been done. My hot and cold water in my bathroom don't work properly. I have to tell tenants to use hot for cold, and cold for hot...ignore the labels...they're just there for looks! My blinds in my living room have been broken since day one. My air conditioner cover hasn't been fixed. Which is nice with these hot winters like this. It took 7 months to get the office staff to hook up my phone to the buzzer. After calling them the 5th or 6th time and they told me it would get done I finally lost my patience and went off on them. The halls smell like urine and feces all the time. Trash is always in the hallways. There is a fire extinguisher outside of my apartment and there was candy wrappers that sat on top of it for at least six months. The laundry room works on cards and those cards must be loaded from the main office, which is conveniently open for the staff from 10am - 6pm monday thru thursday, and only 5 on friday. Moral of the story, I sure hope you don't work from 9am - 5pm like a lot of people. If so, you're out of luck!!
NOW COMES THE BEST PART!!!
The building is conveniently teamed up with a towing company that removes vehicles that don't have permits or aren't parked in "Visitor" parking. Out of the 156 units in the 200 yard development the tenants are lucky enough to have 20 parking spots for visitors. Seems a little short but who are we to say? We only live here. Not like we get a say in telling the apartment building that their recently implemented parking arrangement is the laughing stock of apartments around the globe. We get minimal parking for our tenants visitors. THEN, LAST WEEK, THEY DECIDED TO PUT THE SNOW IN THE VISITOR PARKING SPOTS!! ARE YOU KIDDING ME?? I was towed because I was parked one spot over out of "Visitor" parking BECAUSE THREE OF THE PARKING SPOTS ARE BEING TAKEN UP BY SNOW!! Literally, 10-12 feet high, takes up 3-4 spots depending on which building you are going to. When I asked about the snow the answer Natana gave me was, "It's not our problem." I asked where my Grandmother should park that night when she came over for dinner and her response was, "She can park in the Cub Foods parking lot." Folks, it's March 2nd today. Yesterday it was freezing. The night before it was freezing.
Moral of the story, I've rented from Pinnacle in the past, and even worked for the company and I have never in my life witnessed such rude and lazy staff so unwilling to treat their tenants like anything more then a pain in their a^^.
If you like drugs, minimal parking, three washers and dryers to a building which holds 20+ units, office staff that must lack the most basic of customer service experience, maintenance staff that shows up to do work after hours wreaking like pot, and that is if you're lucky enough to have them do anything in the first place. If that is your cup of tea and you'd like to pay higher than market rent, this is the place for you!! read more