I would not recommend staying at this hotel…read more Upon arrival, the front desk attendant was repeatedly hacking and coughing and appeared visibly ill. It was not the first impression I expected when checking into a hotel. Unfortunately, the room itself was also disappointing. The carpet was dirty, there was an old cough drop and a granola bar underneath the bed, and the air vent blew dust into the room when it turned on. These issues made me question how thoroughly the room had been cleaned before our stay. To make matters worse, there was a wedding taking place at the hotel, and the reception appeared to be directly outside our room. The music was extremely loud and continued until around 9:30 p.m. Traveling with a small child, this made bedtime difficult and significantly impacted our experience. The restaurant experience was equally frustrating. I ordered chicken tenders for my child, but they arrived covered in a spicy buffalo-style sauce, making them inedible for a young child. I charged the meal to my room and only discovered several days later, after requesting an itemized receipt, that a 22% tip charge had been added. I was never informed of this 22% tip charge when ordering. When I called to ask about it, the manager explained that the 22% charge was for room service tip. However, the food was never delivered to my room. I was required to walk to the restaurant and pick it up myself. While I didn't mind retrieving the food, I do mind being charged a substantial tip for a service that wasn't provided. To make matters worse, my hands were full carrying three drinks and a bag of food back to the room, and one of the overfilled drinks spilled along the way. I also spoke directly with the hotel manager regarding the 22% tip charge. I explained that I was never informed ahead of time that this charge would be added and that the food was not actually delivered to my room. Instead, I had to walk to the restaurant and pick it up myself. The manager did not seem concerned that I was being charged what was described as a room service fee without receiving traditional room service. What bothered me most was not just the charge itself, but the lack of transparency and the apparent unwillingness to acknowledge why a guest might find that frustrating. If they had actually delivered the food themself I would have tipped more. The combination of the dirty room, excessive noise, unexpected charges, and poor dining experience made for a very disappointing stay. I would not stay here again and would not recommend either the hotel or the restaurant.

Had the pleasure of using this hotel for a pre hoco dinner for our kids and it was an amazing…read moreexperience. The ambiance of the outdoor gardens and drinks from the bar made this experience impeccable!

Clean and quiet hotel. Our family stayed in a suite with 2 queen beds and a sleeper sofa in the…read moreliving area. I would have given the hotel 5 stars but the sleeper sofa was worse than awful. The mattress was about 1/4 inch thick. All you felt was sofa springs. My daughter slept on top the sofa with extra blankets using them as a sheet and blanket. The queen beds were very comfortable. The bathrooms were clean. The staff were helpful. I will stay there again making other arrangements knowing I cannot utilize the sofa bed.

Great stay, we enjoyed the daily breakfast with eggs, sausage, biscuits and gravy, yogurt, bagels…read moreand more. Clean rooms and nice, easy check in.

Beautiful old antique home converted into about 5 if I had to guess rooms...very very clean and…read moreromantic but the king bed is as so old uncomfortable and needed replacement. The location is perfect! We love coming to Abita!

Perfect one night stay for our anniversary in what's become one of my favorite little towns! Quaint…read moreand as a lover of all things "old" it's exactly what I was hoping for. Old house but renovated! Everything is within walking distance. We took the bikes and rode the Tammany trace bike trail to the Abita Brewery and Covington. After, we sat outside by the fountain which is a artesian spring! So cool. The hotel booking/self check-in process was easy and the owner was very accommodating and prompt with messages. The only negative was there was some noises in the middle of the night from some other guest rooms. It's an old house so you hear everything. Other than that it was great! Definitely recommend!

Staff is outstanding, food is very good; but facility needs work. Many places the carpet needs to…read morebe restreched due to wrinkles and hallway carpets need cleaned, edges show true colors and brightness

The property itself is lovely and very quiet, but my room was disappointing. The bed was sloppily…read moremade, with the sheets barely covering the mattress, which was surprising. I checked in online and used the digital key, so I never interacted with the front desk, and I checked out through the app without reviewing my bill. A few days later, I noticed a bar charge that wasn't mine. As a cancer survivor, I don't drink alcohol. I emailed the hotel manager right away to request a credit but received no response. When I contacted the Hilton helpline, they said the manager had confirmed the charge as valid. I pushed back, and about a week later the charge was finally reversed. It was only $17.30, but it was about the principle. Staff should verify names when posting charges to a room. Be sure to review your bill at checkout.

Had an issue where the sink wasn't draining and it was after hours for maintenance. We were…read morepromptly moved to an upgraded room which was nice. Free breakfast was a wide variety and the coffee was very good. The rooms are very clean. It is convenient to the interstate sand restaurants and shopping.

The minute we walked into the room, it smelled wet and damp. My husband said a little like mildew…read more One of the trash cans in the room had the previous guests trash. It was an empty toy container. Not a big deal but shows lack of attention to detail. My son slept on the pullout sleeper which was like sleeping on straight coils. The noise of him turning kept us up too. Pros: bed was super comfy, super nice staff, and great breakfast.

I'd say EXCELLENT guest service, but I received BEYOND excellent service and I wasn't even an…read moreguest! My uber dropped me off at the wrong hotel. Corey is an amazing human being and absolutely refused to let me wheel my wheelchair across the street to the proper hotel! He is the epitome of a customer service professional! Little did he know, due to my health conditions, he saved my life in doing so. I am forever grateful and will be staying with them from now on when in town! Instead of being ridiculed and bullied by the general manager at my original hotel NOT Holiday Inn for being handicapped, I actually switched. Precious Peter was so gracious as to help me with my luggage and help get to my room. I didn't have to ask much less beg like at other places. The general manager made me feel like family! If I could give 100 stars I would! Empathy, excellence, kindness AND impeccable rooms!

While looking at hotels on 190 in Covington, Holiday Inn came in as the better priced of the nicer…read morehotels, so i chose here. The booking experience was easy, and they will automatically ask if you want to join their rewards program to get a better price. I was given the approximate cost of my stay and booked it up. You can check in online and give an approximate arrival time. I chose 6pm, but at 11am that day, i was notified my room was ready. I still didn't arrive until six, but that was nice to know had my arrival time changed. They need to replace the sign along the highway pointing you to the hotel as the one they have is faded, and the street sign is not too visible, but it's easy enough. There is a spacious parking lot with plenty of parking near the door. Check in was easy, i just showed my ID and was given my card. The front desk employee was really friendly and welcoming. My king room was large and roomy. It was your typical room - bed, tv, fridge, chair, desk, closet (no safe), Krueig set up, the basics. There is no in-room microwave, rather, there is one per floor by the elevators and vending area. I had to turn the fridge on, so be sure to check that if you anything that needs to be kept cold. The bathroom is super tight for space. I mean, uncomfortably so. I was travelling solo, so i only had my things, but to get to the shower, you had to walk all the way in to close the door to walk around the toilet to get in the shower. I think that was a poor design. The bed was comfortable with plenty of pillows. There was no road noise because you're about a block or so from the highway. While not the hotel's real fault, I was somehow placed among three rooms of young ladies attending a wedding who came back around midnight and were extremely loud with opening and closing the loud doors and yelling in the hallway. Not easy on the ears knowing I had a 4am wake up call for my race, but I didn't call to complain, and probably would have gone into the hallway to let them know had it gone on more than 15 minutes. I had to check out around 5:30am, and the restaurant looked like it was open, so that's nice. There was a note that the front desk person would return soon, but they have a key box, so i just dropped mine in there and headed out. The website says the pool is closed for maintenance with no expected reopen time, but I didn't try to go see if that was still accurate. Also, the price ended up being about $3 more than what my estimated price was, but no big deal, just be aware if you are expensing it for a trip. There are several restaurants and stores nearby, and downtown Covington is just a short drive away. Go a little further South, and you can explore the beautiful Mandeville lakefront area. The Northshore area truly is beautiful.

This motel should be paying people to stay here. Travelers that enjoy an extremely filthy toilet,…read moreuneven steps of very sketchy concrete, no working extinguishers and exit signs which have not lighted for year and years, filth beyond imagination in the corridors, tv that is decades old, door handles that are installed upside down so it is extremely difficult to enter, and an extraordinarily seedy population that is looking for drugs and action in the parking area, THIS IS THE PLACE FOR YOU!

The room had black mold and the manager didn't give a refund, and they had somebody's poop on the…read morewall.

As Marriott Titanium, traveling over 125 nights a year at Marriott properties, I expected more…read more... The location is great, in a private and quiet area with little local traffic. The rooms are your basic Residence Inn rooms. The staff is where the shortage is! - either they need training or replacing, they dont fit the Marriott Brand level of care I expect. They are slow to respond, play dumb in understanding simple requests, and dont deliver that "Marriott Brand" experience.

I was extremely disappointed in this stay and the property does not come close to meeting…read moreMarriott's standards in any way for customer service. Upon arrival about 6:30 pm after a hard 9 hours of driving I had to knock on the wall to get someone to come to the front desk to check me in. There was no greeting, only a scowl as if I was troubling her when she finally appeared. There was no acknowledgement of my name or Marriott rewards status. Nothing. We got to our 3rd floor room and my key did not work. I went back down and got another. No apology. Went back up and that key did not work. Fortunately my wife's key did work and we got into the room. The room was ok except for the AC unit next to the bed which sounded like a 747 taking off every time it would start up. By then it was too late to change rooms and I had 0 confidence that the front desk person would be able to help us find another room. It was all an experience I hope to never repeat and I will avoid this property like the plague even though I travel through the area several times a year. Marriott definitely does not need angry employees serving customers, especially long term (over 40 years) loyal rewards members like me or anyone else.

front desk employees very nice. Lisa in the kitchen did a great job and was super friendly and…read morehelpful. room was clean-we had our dog with us. we definitely would stay there again!

Clean hotel, great service and did I say always clean?? Patrick is the perfect guy for customer…read moreservice. He was always professional, polite and ensured you were provided with all needed.

Front desk staff amazingly helpful. Room was spacious and clean for a great price! Breakfast was…read morehot and fabulous and included. Pool was clean, workout room clean. Couldn't be happier!

The beds are so comfortable and the staff is so friendly. The general manager, Yolanda, runs a…read moregreat team of people!