I'll start with the positives ; Kiley Groebner , PA-C is absolutely amazing, incredibly thorough, very kind and patient & her staff is also friendly, inviting & awesome.. the issue is the greeters / administrator assistants at the front .. they are consistently curt, disingenuous and blatantly rude.I have felt as if I'm invading their space as I enter & they make you feel very uncomfortable walking into the office, which should be the exact opposite, they should be welcoming, kind, and friendly. They are the face of the clinic, and I'm sad to say that I am considering not coming back due to that feeling of a dark cloud over me each time I come into the office .. it gives me anxiety and angst. It's very difficult these days if you mention something or are uncomfortable, you labeled as a Karen and someone who is just a grouch or a privileged person but, I believe in old-fashioned customer service and being nice to people. It's sad that a situation that is already difficult. Going to a doctors office being worried about possible outcome of skin cancer or impending issues has to have that extra layer of anxiety and nervousness. I hope they consider working on their customer service and realizing the impact that they have on the patient that walk in.. read more

Kristel messed up my skin with the Moxi laser. She had done a few rounds of BBL, and I noticed that she always seriously underestimated how long it actually takes to heal. So when I had her do the Moxi laser, I waited an extra three weeks after everything looked and felt healed to go back to my normal routine and it still apparently wasn't ready for it. Now I have large brown patches on my skin that weren't there before. Every time I look in the mirror I regret letting her touch my skin. read more

Have been a patient for years but this week I had a very negative experience. I had a 8:30 am appointment for my 6 month skin check so I could get to work by 9 ish. i sat in the waiting room for 45 minutes while it sounded like the staff was having a party. finally I left at 9:15 feeling totally disrespected and like my time had no value to these people. I heard another man in the room next to mine asking when the doctor or PA was coming to examine him. I will never return to this medical practice again. This practice needs to have a little more respect for their patience or they won't have any patients left. Now I understand why my wife and my daughters all left feeling disrespected and gone to other dermatologists in the valley. read more

The Doctors are wonderful, but the service of scheduling a follow-up appointment is terrible. I failed to set the appointment to get my cancer removed. I ended up going elsewhere. What do I mean by failed? I was put on hold twice for over 30 minutes. When I tried to schedule online, the system crashed multiple times. Finally, I went to the office in person, and they would only book a new exam appointment, not the appointment for the removal of the skin cancer. Out of frustration, I finally gave up and went elsewhere for the surgery! I will never go back; it was a terrible and frustrating experience. I have spoken to many other former patients who went there and had the same frustration. They need to fix the outsourcing of scheduling. I think they were also purchased by Private Equity, which has ruined a once-great doctor's office in the neighborhood! read more

I have loved this practice for a few yrs. I go every 6 months for skin cancer checks and basal cell removals. Last week I had a Mohs procedure that went great. We discussed sun screen and the recommended their product they sell. I was very impressed by the texture of the product and decided to buy the Big bottle...for $193. Yes you read that correctly. When I went to use it the next morning nothing came out....no matter what I did to get the product-it was not coming out of the bottle. When I brought it back to the office they said they were out and the new ones will be back in next week and I could exchange it then. Well it is next week and I was told that I should just deal with it and bang it EVERY TIME I use it. When they said bang.... They mean bag the Sh*% out of it. They would not exchange it and actually there was a bit of shame in this.....I spent almost $200 for something that may or may not work. Absolutely horrible service. I am sitting in my car looking for another dermatologist read more

The doctors that I saw there were amazing - Dr. Asztalos and Dr. DeLuca. The PAs were not. 1 PA there, Jeffrey, was very condescending and wouldn't let me ask a question without asking the MA for the answer. It is my health and I know the answer, no the MA. He didn't give any insights or answers to my questions when he decided to finally answer them. He was rude and I stopped going here solely because of him. read more

Dr. Lori Asztalos has an excellent bedside manner and addressed my needs, questions and concerns clearly and efficiently. My procedure was quick, painless and healed beautifully. My check in was easy and the Camelback Dermatology staff members were all pleasant and welcoming. I could not have asked for a better experience. read more

Dr. Renea Slobodny was amazing, she treated my skin and was extremely kind, helpful, and knowledgeable. I would go back to her any day!!! I highly suggest her for acne or skin problems to be corrected. My rating is lower than 5 stars though for the cosmetic side. The whole department is clearly based on sales, there was a never ending push for you to buy or invest in more. I went for Botox a handful of times and lip filler once. They didn't seem to keep records of my Botox regime because I would have to repeat my areas of concern and discuss a plan for injection sites every single time I came in. And when I got my lip filler done I bruised terribly, which I hadn't ever bruised like that before. My other lip injector was very careful and precise on her injections. So I moved to another aesthetician for cosmetic work. read more

Camelback Dermatology & Skin Surgery - Front entrance. - Dermatologists Near Me - Phoenix, Arizona

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I had no issues with the care, nor the Dr or Assistants nor the service; the SRT treatment seemed good and that is important. And only time will tell if it was successful. However, when it comes to charges and billing practices, beware. Get up front costs for the treatment, and make sure everything is spelled out (if you want to know). There was no rate sheet, and no cost for total treatment, only a constant circle on "out of pocket estimates". I tried by email, by writing and verbally, but no avail. They are a well-oiled machine from the top, to have only their most experienced staff give you the run around. Trust me, over the years, my spouse and I have dealt with billing practices and statements of Doctors, Hospitals, (including Mayo numerous times), major Health insurance companies, and we have never seen anything like this! Not professional in this area. Be warned! read more

I saw Dr. Asztalos and had an amazing experience - she was professional, friendly and an insightful dermatologist. She is very thorough and knowledgeable, and takes her time to clearly explain everything to me and to answer my questions. I fully trust her opinion and feel comfortable doing so. She is very attentive during appointments and has an impressive depth of knowledge in her field. I saw her for my yearly dermatology exam, as well as have been to her for Botox, filler, microneedling, and Sculptra. I highly recommend her!! read more

So disappointed. Maybe some people can afford multiple appts and copays and $50+ prescriptions just to be told a month or two later to try something else (another expensive Rx, of course) but I don't. It's all trial and error instead, and being told two different things by two different people there (no it's not dairy causing the acne; yes it is). We met with Kiley who of course is not a doctor, but was our assigned provider. I can't even count how many times she waffled on "it could be food related but it also might not be" and "this should work but if it doesn't we'll try something else." Since our last visit in July, my daughter has had more luck researching like crazy and trying reasonably priced products online, than someone who is supposed to have gone to school for this and should know a little more than us. An absolute waste of time and money. read more

I like Hannah. Easy parking.always gives me meds I need for itching Friendly staff. Would be nice if they didn't remind me so much. I always show up read more

I don't really leave this type of reviews or reviews at all but hopefully this helps other people who are struggling with acne as I am. I saw Dr.Asztalos today, she took not even 5 minutes to see me and didn't even ask for concerns. She saw my acne and didn't ask about history or anything, i could sense she was rushing me and didn't even take the time to explain anything. I took all the products I'm currently using and she said those are fine and prescribed antibiotics. She charged me $230. On top of that. Very disappointed. read more

The worst! Cancelled 2 of my appointments within 24 hours after taking the day off to go. Lost 2 days of pay. All which could've been handled appropriately by a professional office.... but they aren't a real doctors office. Run, run as fast as you can somewhere else. read more

I LOVE Camelback and its new look!!! Dr. Asztalos did pro fractional laser for my acne scars and my skin looks much smoother after one treatment. Her bed side manner is excellent, and she makes you feel at ease. I also have had BBL and microneedling with Kristel, and that treatment came out amazing as well! Redness gone and smoother texture! I couldn't be happier and will refer anyone and everyone to this practice. read more

I gave a 3 stars since the staff was all very nice. My problem was that I have been going to dermatologists for 30 or 40 years now and every single time I have gone they have burned pre skin cancers off my skin every time. This visit was different and the doctor barely looked at my face and did not burn a thing off and said I will see you in a year. Quite peculiar with my history of pre skin cancers, Basal and Squamish cell cancers. I will not be returning to this office. Camelback Dermatology is not the same since Dr. Romine left the practice. read more

My whole family goes here and we love Renee!! My son had battled with skin issues for years and Renee and the team were able to clear it up for him. She is patient and thorough. Also on your first visit the Dermatologist comes in to introduce themselves. We have been very happy with Camelback and continue to refer friends and family here! read more

exceptional care. Roza recently did a laser treatment on me and made sure I was comfortable. so easy to talk to and very knowledgeable about her craft. thank you to all the staff for being so kind. the new decor is coming along beautifully. I felt I was is very good hands and the results are already visible. got the feeling everybody loves their job and takes great pride. read more

I'm not lying when I say I have called 12-13 times to book an appointment. It rings three times, then goes to voicemail (yes, I am calling during business hours). I left a voicemail with my callback number but never received a call to schedule an appointment. I GIVE UP. Taking my business elsewhere. read more

I do not recommend this office, as they continuously try to upsell on services, evading liability and aftercare visits for related problems. a little background: Camelback dermatology recommended that I complete a profractional laser treatment prior to my wedding. There have been complications with it, and 3 weeks after I have developed a rash related to the treatment. I emailed the aesthetician and called the office to schedule an appointment, and they have no available appointments. I believe that I was not adequately explained the risks of the procedure (constant redness, rashes, and itching). Additionally, now that I am having issues post treatment the office is unresponsive. I would be satisfied if a nurse or doctor followed up and called me back; however, they do not. Please seek aesthetic treatments elsewhere. read more

RACIST. From the moment I walked into the door to the time that I got up to the front desk. I felt extremely uncomfortable and unwanted. I was six minutes late, and the front desk receptionist, Melissa stated that she would have to check with the doctor to see if he would still see me. I was confused as to why I would not be seen for being late six minutes, especially after being told at the time that I scheduled my appointment as long I was there 10 to 15 minutes after my appointment time I would still be accepted. Melissa had a bad attitude when she returned from the back after supposedly "speaking to the doctor" and stated he would not be willing to see me today. I advised to Melissa what I was told to me during the time of I scheduled my appointment. She couldn't care less, Melissa continued with an attitude and was not helpful. I did advise that I felt as if I was being singled out due to my skin tone as there is not one black or brown person insight & the looks given when I walked in on top of how I was being mistreated. Melissa began to laugh when I addressed the prejudice manner . Melissa was extremely unprofessional, and I will never step foot in this so-called place of business Again, if you are black or brown dissent, you will not be welcomed here. And the moment you voice how you feel due to the racism and unprofessionalism, they will begin to laugh in your face and think it's a joke. read more

I went here after my primary care doctor ran a bunch of tests that were negative and couldn't figure out what was wrong with my back as I had a bad rash that looked like an allergic reaction. Within minutes of being seen, I was diagnosed, relieved and received a prescription for a special shampoo. Less than a week the rash was gone. Anytime I've had any skin issues including potential skin cancer scares I walk out relieved and taken care of. I can't say enough good things about camelback dermatology and the staff there. read more

Absolutely hands down a joke... I literally paid $100 to have the doctor barely introduce himself . He never looked at my skin or even asked about my issue. He was indifferent and rushed out. He reiterated what his PA told him and said call us in two weeks. Turns out my issue never cleared up because his PA's diagnosis was wrong! read more

The review I posted is accurate & my information is not available because I asked for it to be removed from your database after my visit. I will be working with other derms that were referred to me by family members. The dermatologist at this location does surgeries now and was not available for a routine skin check. read more

Camelback Dermatology is absolutely amazing in all areas of dermatology. I have been a patient of Dr. Romine for over 8 years. The professional office is very welcoming and organized well with trained staff at all levels. I truly believe the quality of services and patient education provided can not be matched anywhere. My recent and second visit with Elle, a certified medical laser technician & licensed aesthetician, performed BBL treatments to my neck, face, and chest to help erase years of sun damage. My results were excellent even after my first treatment. Elle is most knowledgeable and truly cares about her patients and results. Highly recommend Elle to anyone needing consultation for aesthetics. All services offered are presented well & understood. There is a "results driven" approach that is why I continue my services at Camelback Dermatology. The entire staff is fully and extensively trained under Dr. Romine and it shows at every visit. read more

DO NOT GO TO THIS FACILITY!!!! My mother had a bump under her thumbnail. Long story short, after months of waiting and being told that she must have injured it somehow ("maybe you stepped on it and don't remember" they said) and that it would get better she was finally granted a biopsy which was a nightmare. The doctor who performed said biopsy butchered her thumbnail. When she came back to have the stitch taken out the good Dr. didn't even have the decency to make an appearance and explain the biopsy results. Instead he had his assistant take a picture of her nail and show him in his office down the hall. She was then told to see a hand surgeon if things didn't get better. She saw a hand surgeon who advised her to get an anti-fungal cream which should have been done in the first place as her nail showed "textbook" symptoms of a nail fungus. The funny thing is before the doctor biopsied her thumb she asked if maybe it was a fungus, having done some online research. The doctor's reply, "Oh I wouldn't know about that...I just do biopsies". So she underwent an extremely painful procedure which mutilated her thumbnail permanently when all they needed to do was give her a topical cream. FYI I tried to post a picture of what's left of her thumbnail but it would not load for some reason. read more

My wife saw Dr Amena Deluca She was significantly overcharged. We have repeatedly tried to discuss overcharges but they sent bill to collection agency. Greedy unprofessional non communicative. Be cautious about your charges. They aren't customer friendly, another doc who is all about $$$$ read more

Dr Romine is an angel. If you're considering neromodulators or fillers for the first time, trust me, finding the right person who is proficient in their technique is absolutely critical! After seeing a handful of providers, I can say without a doubt that Dr Romine is THE BEST. She is patient, kind, and most importantly she listens and attempts to understand what your goals are. Once you have illustrated your vision to her she will tell you what to realistically expect in terms of outcomes of the desired procedure. After having gone to a PREVIOUS provider who convinced me to put permanent fillers in my face (which I later found out were never intended for this purpose), my lips are now full of dense, fibrous nodules that make it extremely difficult for anyone to work around. Ever since then, other providers have had difficulty working with these and I would end up with hematomas and intense swelling. However, Dr Romine was able to find a specific HA filler (Versa) that is less likely to lump up and her skilled hand always leaves me with a smooth result with minimal bruising and swelling. Because Dr Romine is a skin surgeon, she is more adept than most providers who perform aesthetic procedures. Most importantly, I feel like I am more than a patient when I am at Camelback Dermatology; I know that Dr Romine and her staff care about me and strive for results that I am satisfied with. She works within my budget and doesn't try to sell me unnecessary or more expensive procedures just to make a profit and she discounts when she is able to. Her staff does an exceptional job. Their approach is professional and warm. The only downside is that Dr Romine is, depending on the procedure, pretty well booked up for months in advance so if you're considering a procedure or treatment I would book it ASAP. However, they can put you on a waiting list in case there is a cancellation. Trust me though, exceptional care is ALWAYS worth the wait, especiall when your body/health is involved! read more

I checked in and was escorted back promptly my Mariah. After a short time Sarah came in and did a full skin check along with freezing a few spots off. Dr Romine came in at the end to check and all was well. Getting some photo dynamic therapy for all my sun damaged areas soon. Everything was done without delay and everyone was pleasant! All my questions were answered, couldn't complain about a thing!!!! Highly recommend!!! read more

My husband and daughters have been patients of Dr. Romine for 14 years. She is a Phoenix Top Doc. Wish I didn't have to visit so often due to skin cancers, however when I do she and her staff are compassionate and professional and provide excellent care. I can't imagine going anywhere else. read more

I've been working with Elle for the last couple months and not only is my skin looking better than ever but she is the sweetest person!! She makes me laugh and feel comfortable and explains every part of the process to me. She has made me feel much more confident in my skin after suffering from acne for a long time. I highly recommend working with Elle she is THE BEST!!! read more

Dr Romine is absolutely amazing! I have had serious skin issues over the last 14 months. She and her staff have been wonderful and professional. From the front desk to checking out the staff treats you like family. As far as I'm concerned Dr Romine is one great doctor. Thank you, Dr Romine for giving me back my life. Sherri Clark read more

Unbelievable. I explain I have warts that have become so painful I cannot work and they best they can do is a appointment a month from now and can wait list me if it's urgent. I said it was and needed an appointment sooner and was told nothing could be done. So obvious all they care about is money, if I was some rich asshole they'd give me an appointment tomorrow. read more

I wish I could write a better review. Typically, I wouldn't even take the time to write a poor review because it's just not worth my time. But health is worth all of our time. It IS our time. I was referred to Dr. Romine by several individuals I hold in very high regard in the medical industry. Because melanoma runs in my family, and my aunt died of metastasis to the liver, lungs, and brain, I wanted to make sure I was establishing care with a physician and practice in whom I can trust, who would address any and all of my concerns with know-how and heart. I phoned the practice and was told Dr. Romine was no longer taking regular patients and would only see me for Mohs speciality surgery. Her partner, Dr. Deluca, did have availability nonetheless and so I made an appointment. Four to five months out was the earliest availability. I figured with such a wait, she must be good. One day before my appointment, the office left a voice message saying they needed to cancel my appointment because I had not yet provided my insurance information. So I had to call to figure out why 1) they didn't have my insurance information because I was required to provide it when I made the appointment, months prior, and 2) why they were calling me ONE DAY prior to get the information and potentially cancelling the time I had been waiting months to get. Turns out, they DID have my insurance information and they weren't sure why someone had called to advise they didn't. Mistakes happen. Water under the bridge. The morning of my appointment, I was greeted by front desk staff. The Medical Assistant was pleasant. I filled out pages of paperwork, as per usual, and waited to see Dr. Deluca for a full body skin check and to address some other specific skin concerns as a first-time patient. Dr. Deluca was in the exam room for a total of FIVE minutes. I am not confident that she even looked at my medical history. When I brought up several concerns, she blatantly told me I didn't have those issues (when I absolutely do) and when I asked questions about specific moles/skin abnormalities, she expressed no concern. She told me they were "fine" without offering any further information or if/how I should watch the areas with specific reference to cancerous changes. Ultimately, the only support she offered was to burn a few pre-cancers that I had to point out (and "they could come back so you may have to come in again"), refer me to an aesthetician (I could have gone to a med spa but chose to go to a Medical Doctor), and write me a script for a cream I could have requested from my PCP. For a speciality physician, she provided little specialty care and did little to instill confidence in the practice as a first-time patient. Upon receiving my bill a few weeks later, I phoned the office to express my discontent with the services rendered, or lack thereof. I spoke with two different office staff, on multiple occasions. They offered no solution and no options for recourse but to pay a bill for second-rate services. They felt the charges were justified even though the doctor's service was sub-par. I would encourage you to seek dermatological care elsewhere, especially in Arcadia, where there are plenty of reputable and high-end dermatology offices from which to choose. Unless, of course, you want to spend more time with a Medical Assistant than with the physician you (and your insurance) are presumably compensating for professional medical experience and advice. This is NOT the practice you want to visit to establish good dermatological care. read more

Being one of the first patients back to Camelback Dermatology, I didn't know what to expect regarding safety measures due to the Coronavirus. I was told to wear a mask to my appointment is all. Upon arrival, I was very happy to see the new configuration of the reception area, keeping everyone at safe distances from one another. Also, I was greeted by a receptionist who asked me many questions about possible exposure and took my temperature in order to be allowed into the treatment rooms. The facility is impeccable and sterile. I only encountered Dr. Romine and her nurse during my treatment, both in gloves and wearing masks. They shared that they and the entire staff made a commitment to only go to the office and home during this time to minimize possible exposure elsewhere. I also paid for my treatment in the room and did not have to stand in line to check out, leaving without an issue of social distancing at all. I felt 100% safe and recommend this approach to any and all medical and senior living facilities!!! read more

It is very disheartening when you have frequented a place and years and then have to find a new doctor. I always have shown up to appointment early and then have had to sit and wait for 30-60 minutes after my appointment time to be ushered into the back room. Once in the back office, there was always another waiting period of 15-20 minutes just for the doctor to come in and spend 5 minutes with you. Let me mention also that they only make appointments 4 months out....not helpful if you are dealing with skin cancer issues. On this particular day I was running late for an appointment due to a work meeting. I called as soon as I was out of my meeting (10 min past my appointment) and let them know I was 4 minutes away....I work right around the corner from their office so it was very convenient. I was told not to bother coming in and they would not be able to see me until February!!! I understand that I was showing up late for an appointment but how can an office that is constantly 30-60 minutes late for appointments fault a patient for being late one time?!?! When I told the person on the phone that I had reoccurring spots, I was previously treated for skin cancer, she said sorry but there was nothing they could do. I have gone to other doctors and once you are an ESTABLISHED patient, they work with you. This was not my first time with this office, as I was an established patient, but now I will be looking for a new dermatologist. If you choose to go here, make sure you plan on an extra 30-60 minutes of waiting time past your appointment, but don't you dare try to show up late for your appointment time. In addition, if you are going expecting to see Dr. Romaine, don't bother. Over all my appointments, I have only seen her once and then have been handed off to practitioners. read more

The receptionist was not friendly, and wears no name tag so I didn't know who was greeting me. She actually never said "hello" and never smiled. Long wait times, so schedule when you have a lot of time and bring a good book. The doctor removed several freckles for no reason at all apparently, because she didn't explain why, leaving me with scars that I did not want. Can't say this was a good experience and I won't be back. Look for a doctor who thoroughly explains what she is doing and why. I prefer a doctor who answers questions thoroughly, especially since the wait time was so long. I expected better quality of service during my visit but was very disappointed. read more

I saw KB. He was knowledgeable and very helpful. I'm not the easiest to deal with when it comes to seeing the doctor, visits in general make me anxious. KB put me at ease. My first visit was a misdiagnosis, but once I went in for a follow up, he quickly realized he exactly what was ailing my skin. Prescriptions he gave me were effective and I'm on my way to clearer skin! Very attentive staff, even received a few calls just to check in and make sure my skin was returning to healthy. KB truly cares, great experience. Thank you! read more

In April I had appointment with Dr. Deluca to remove a mole. The mole wasn't essential to remove but I wanted it done. I had previously seen Dr. Deluca for a regular skin exam. So I had been there before. After being taken back, the Dr. came in and told me that I would not be able to go into a pool for two weeks after this removal. I mentioned I had to be in one for my daughters swim lessons. So she wanted me to reschedule the appointment when it was a better time for me and I wouldn't be in a pool. As I left after being in the room for 5 minutes, I made an another appointment for July. As I walked out, the receptionist told me I didn't owe anything because I had to reschedule. Today, a month later I received a bill for $38.68. They had charged my insurance for my visit. I called about it and received a voicemail back saying that the Dr. decided to charge my insurance for my 5 min. appointment. Because it was an "office visit." This isn't right. The Dr. had the decision to charge me or not. But she did, for her 5 minutes of time. Yes it's an office visit but I had no idea that removing the mole would not be a good idea because of the pool. At no time during making the appointment did anyone advise me of what can't be done after this procedure. Maybe they should notify people ahead of time to avoid this situation? Maybe if she felt she HAD to charge my insurance, they could have shown good customer service by waving my remaining balance instead of charging me for 5 minutes. So for $38.68 I will not go back here, I'm cancelling my appointment and my daughters appointment. I'm not going to risk keeping an appointment that I show up for to be told I have to do another time and be charged for it. read more

I arrived to my appointment a total of 8 minutes late due to my Mother being in the Hospital that morning and also thought my scheduled appointment was at 11:15 not 11:10 AM. The front desk was very nice and professional but unfortunately still had a bad experience. After they spoke with the Dr. I was told I could reschedule in June (a month later) or I could wait until after they take a lunch break. REALLY? As if they would never make me wait and take me to a room the moment I arrive. I would rather go to a Dr. that is not too big for their own britches. read more