The new owner will not return calls or text messages they took money out of my account for unit…read morethat I already emptied and called and told them he never called me back horrible service I have another unit there but I'm going to empty it out too I have to go to the bank to close this automatic withdrawal cuz he won't return anybody's calls horrible horrible business

From the owner: Cleves Self Storage, located in the heart of Cleves, OH, has proudly served the community since…read more2012. Specializing in secure, convenient self-storage solutions, they offer a range of unit sizes to accommodate all your storage needs. Whether you’re looking to store household items, business inventory, or seasonal equipment, Cleves Self Storage provides a clean, accessible, and safe environment for your belongings. Trust in their years of experience and commitment to customer satisfaction for all your storage requirements.

I have been a customer for years and have always found the unit to be safe and dry. The management…read moreis always considerate and responsive.

I have had a Storage Unit for quite a few years. I have not had a problem with it. I enjoyed…read moretalking with the new management. I think, the future sounds amazing with the improvements they will be making.

We had a unit here for over three years. When we first got the space which was owned by another…read morecompany there was no security gate. The place was just open to anyone. Within the last 18 months, they have really secured the place. You now need a security code to get in and out. The grounds are always clean. I would recommend this place for your storage needs. The prices were reasonable comparatively in the Cincinnati area.

From the owner: Whether you're downsizing your home, looking for a secure location to store your valuables, or just…read moreneed to rent a moving truck, call West Side Storage & Truck Rental. This company offers several secure storage options for individuals and businesses alike, with very affordable rates and an attention to excellent customer service - an element that makes them one of Cincinnati's most trusted storage facilities. Enjoy around-the-clock, easy access to your belongings with one of their self-storage units, each of which is thoroughly cleaned and inspected before your move-in. Proudly serving our community of Cincinnati, OH, please get in touch with our office for more information.

I called to order a POD and let the rep know that my driveway was on a decline. He looked at the…read moreproperty on Google Maps, indicating that the slant was not an issue and the driver would make sure the POD was level for use. I could not get anything in the POD, as everything would roll/fall out. I thought maybe when the movers came, they had a skill that I didn't. They were also unable to load items into the POD for the same reason, making it unusable. When I called the company, they would not give a refund or make any other arrangements to rectify the situation. I was told that when the POD was picked up, they would verify it had not been used and then discuss a refund. When I contacted them again, I was told that there would be no refund and that I could have scheduled for a reposition. I was not offered this option when I called, nor did I have time to wait since the movers were already there with their truck. I ended up having to get 2 moving trucks and now the company refuses to discuss a refund, nor did they want to offer any type of apology. The customer service is totally lacking. I will NEVER use this company again. My move was definitely made much harder due to this.

I have to say I didn't knew about this company and I am so glad they where referred to me by a…read morefriend of mine. Talk about making your life easier. We started prepping our house to move to a new place for the first time so we didn't had any experience. We had boxes everywhere and had to rent a storage space just so that we could walk around the house. That was before we learned that this people bring the storage pod to pretty much your front door, leave it there for the time you need it, then they pick it up the date to schedule them to come by. If you are moving to a new place right then and there they pick it up and deliver it to the new place. IF you are in my situation where we have to leave the house and rent until our new house is built then they pick it up and take it to their facilities and hold it for you until you request them to deliver it. For us it will be for around 7 months so I will be updating this review in the future. hopefully saying how well everything came back to us. BTW. We had to reschedule the pick up time and they where really flexible with it as well. Great customer service.