Receptionist is a terrible example of front line staff making a good first impression. Rude, taking…read moresmoke breaks in front of customers while waiting to be seen, and doesn't give clear directions or ask the right questions when setting up the appointment, which later leads to confusion, frustration, and embarrassment on behalf of the customer. If your frontline staff behaves like that, it only leads me to wonder what the Doctor is like who allows that type of employee to work for him (didn't make it that far).

The woman who answered the phone on February 5, could not have been less helpful. As someone who…read moreis trying to schedule and eye exam for the first time, and had a few questions she was entirely put out by my inquiries. I'll try the next number on my list.

I went to get my eyes checked as I felt I needed a new prescription after 7 years. The doctor was…read morerather gruff, scolding me for not having yearly exams as he said vision changes every year. He took my current glasses and went into another room to check the prescription. He came back and had me look through 2 different options then said my prescription hadn't changed. He then dilated my eyes and tested them. He left the room several times for 10-15 minutes each time. His demeanor was almost surly. He told me I could leave without giving me the paper sunglasses I had requested. I had some difficulty driving home with dilated eyes. When my eyes returned to normal, I noticed he had severely scratched both lenses of my glasses. I went elsewhere to get new glasses as my current glasses were now so scratched. I will never go back.

Be sure and check your bill carefully when you receive it! I was billed in error for a procedure I…read moredid not receive. They also charged me extra for seeing a medical doctor, which I did not request, for a routine yearly vision exam. The billing person apologized and canceled the two errors in billing.

I do not recommend Dr. mcham. you may be a good ophthalmologist, but her social skills are more…read morethan lacking. she should not be interacting with the public and certainly not elderly patients. she lacks patience and does not listen.

Dr. DeLugan and his staff are awesome. They deliver the best customer and patient service I've…read morereceived anywhere, especially compared to two other opticians I tried before finding Capeway. Dr. DeLugan and his staff really care. Dr. DeLugan takes the time to work with you on determining the right prescription and explain things. The staff patiently works with you to find the right frames. And they are all super friendly! I highly recommend Capeway!

Pushing 60 years old it was time to get glasses it was getting tougher and tougher to read things…read moreup close i was very happy with their services why only four stars parking was tough only 4 spaces.

Had an appointment yesterday. Got there early not a single patient there. Somehow was seen 20…read moreminutes late. Had the "pleasure" of meeting Elizabeth Redman and she was rude, abrupt, rushed through the screening so quickly I couldn't tell what was blurry and what wasn't. Told me I needed a prescription for glasses but I guess it was up to me to figure out why. DO NOT GO TO THIS WOMAN !! Clearly she doesn't want to work at all.. as the one patient clearly put her over the edge! I'm going to have to get a second opinion now to understand what I need for a simple eye check up.

No ZERO stars option? The employees have the worst attitudes that I have ever seen in a business…read more As I stood there having a conversation I almost walked out. Not only are they rude, they don't care to even curb their attitudes or condescending tones. I was told the coupon I received could not be used IF I had insurance.. see attached! . God forbid if you ask for any sort of explanation about your glasses as they are adding the extras... their arrogance goes beyond human understanding.... Dr Redmond is OK but take your prescription and order yourself 5 pair of glasses online and save yourself money and aggravation

Dr Donovan is great been going to him for 10 years. His front desk staff is rude don't catch them…read moreon a bad day

Dr Donovan is amazing. He is kind, friendly, professional and brilliant in his area! He diagnosed…read morea retinal problem in me that ophthalmologists had missed. I would never go to another optometrist!