I am a long time user of Calphalon pots and pans. I have availed myself of their Lifetime Warranty and have always received great service and the replacement of my complete set. Today, I received an incomplete set - the 8" fry pan is missing, when I called, I was told that it wasn't available, though I see for myself that it is - it's just sold in a set with the 10" fry pan. customer Service is a waste of time - they do not have the power to satisfy a customer like me. Now I'm trying to find a phone number/ email for a supervisor. It's very difficult to find anyone who can help. Please, Calphalon, if you are reading this, reach out to me. Until today, I was a happy customer. Now, I'm disappointed and angry. read more

If you don't have your purchase receipt, date codes (which you probably won't find) it's impossible to complete the online warranty form Instead use the Contact us tabs and write the info you have and pictures. I was surprised at the quick response to tell me to complete the form. Went back and forth a couple times advising I can't complete form..they promptly denied the claim. I called customer service..held quite awhile be told a supervisor was not available and they can't transfer me. I requested they have supervisor reach out to me Well, next day the same person who denied the claim emailed a "one time exception" stating they would replace the 2 piece hard andonized fry pan set. I believe they had a lifetime warranty They would not however replace my old commercial Dutch oven which has a lifetime warranty..but advised from the picture it is safe to use Their website has places with pictures where you can possibly identify your product So all in all if you are persistent and go thru the process, they might replace your pans Their warranty form is designed for you to fail..so don't use it Currently tracking the replacement that was shipped read more

We bought an Airfryer in July 2025 lasted about 3 months and just quit working and died in the middle of cooking food. trying to do a claim through Calphalon and they say I have to pay to return the Airfryer to them for inspection to get a refund. What a joke it would cost me at least $25.00 to pay for shipping good thing the unit only cost us $117 because no way am I paying to ship it to them. Stay away from Calphalon appliances read more

Worst customer service ever. Went through the formal return process for a defective item and returned it per the instructions back in early January 2024. Inquired several times about the status and even notified them that the disposition link they sent in March didn't actually work. Today (8/8/24) I got an email stating the following. "We sincerely apologize for the delay as we are experiencing a high volume of emails as of the moment and we are working diligently to respond as quickly as we can. I just want to follow up your previous concern. I want to ask if you're still interested for a replacement of the unit. If you do, please respond to this email so we can discuss further the request. Otherwise, we will close the case if remained inactive." Is the lifetime warranty and return process just a scam to collect scrap cast iron at their customer's shipping expense? Seems that way, and seriously, grammar still counts. read more

GREAT customer service .... Best pots and pans available!!! Highly recommend.... When you cook they heat evenly. I love my calphalon pans

I have an older set of Calphalon Try-Ply stainless Steal cookware set that are warped. I have been attempting to file a warranty claim. BUT my pans do not have a date code on the bottom so I cannot complete the warranty claim form as it will not process without the product date code. Can't contact Calphalon by phone because there is no live customer support. The entire process is time consuming and not customer friendly. read more

I use my Calphalon cookware daily, and unfortunately, the quality of the nonstick surface is sub-par. It works great for about a year, then food starts sticking to it. The pans are pretty much worthless after two years, so I've been changing them out on warranty. The issue is that the cost for me to ship the pans back to Calphalon are nearly as expensive as buying a new pan in the store. I can actually get a better T-Fal pan that will last me five years for much less than the cost to ship the faulty pans back. read more

These are the best pans and pots ever. Would recommend them to anyone. Non-stick means just that and they preform just as advertised.

Calphalon, you bring the joy back in cooking and entertaining guests. Calphalon's cookware are professional high quality durable for avid cooks and chefs. When embarking a new chapter in my life of starting a home from scratch, my former love and I purchased the 10 pc set Simply Calphalon II from Bed Bath & Beyond. Despite of being a non-cook, I assisted with the preparations of most meals which we fully utilized Calphalon's cookware to the maximum. This Toledo, OH location is the corporate office of Calphalon. read more

Calphalon Calphalon Warranty Return - Simply Calphalon II - Appliances Near Me - Bowling Green, Ohio

Well, to finally end this unbelievable fiasco of getting my refund on a Calphalon Quartz Countertop Oven, I had to demand the specific attention of a Customer Service Supervisor. After two phone calls to him, the Accounting Department finally sent the refund to my checking account. IT TOOK 59 DAYS for them to return my money, after their warehouse received the second oven I sent back!!! If anyone is having trouble in receiving replacement cooking products, electrical appliances, or refunds (after they sent you a second defective item) from Calphalon, DO NOT GIVE UP!!! Be very persistent, and demand that you be connected with a Customer Service Supervisor for appropriate action. Otherwise, they will continue to provide extremely poor service, and give you the old song and dance, FOR MONTHS, "Your order is in-process." read more

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Great customer service, excellent products I had some pans and pots that needed to be replaced. They took care of it immediately and sent me the replacement. Great company all together. read more

I had an older Calphalon pan that was not so non-stick. I contacted the company, provided them most of the information they asked for. Some I didn't know. In about a week I had a replacement pan. Actually, since the pan came as a set of two, 10" and 8", they simply sent the standard set. Excellent service. read more

Nine years ago we purchased a full set of pots and pans from the outlet store that had a lifetime warranty. A few of the pans started to delaminate and I emailed them to request replacements. A week or so later I received an email asking for several pictures of each pan. Another week or so later I received an email asking A Lot of questions about usage and care. I assumed they were looking for a reason to void the warranty, and I didn't hear anything back from them again until a couple weeks later when new pans arrived at my house. They didn't ask for the old pans to be returned either. Honestly, with teenagers in the house who routinely cook themselves meals and snacks, I can't say for Certain that the pans were always treated the way they were supposed to be, and I wasn't really sure how the warranty process would go, but I am definitely happy with the results. read more

I love cooking. Literally Love it. About as much as I love playing WoW, and my 2 jobs. I bought 2 pieces of Calphalon, and had only had 2 send 2 pieces for a warranty replacement. One of which was a known defective item Amazon was still selling for some odd reason. I bought a set of i believe it was 8 pieces and the 13' Deep Skillet. Then the beautiful Pot piece. I have a total of 13 different items even the egg skillet from Calphalon either bought from BB&B or Amazon. The warranty process was a bit long, BUT worth it. The first one was super fast. The second one (known issue) I had to take picture, and all. Keep in mind people when READING this, I REGISTERED my items on their website when I purchased it. Not on the day of it needing to be replaced. I do this for ALL my hard drives, Calphalon, lawn mowers, edgers, weed eaters, and JA Henckil Pro and Pro S knives. Don't be lazy, stay on top of your warranties. read more

A couple years ago, I purchased a Calphalon pan, in part, because of their "Lifetime Warranty." The pan was great for about a year, then the finish lost it's non-stick abilities. I contacted Calphalon and they responded in a timely manner. After jumping through several hoops, they advised that they won't honor their "Lifetime Warranty" because I was unable to find my receipt. I'll go ahead and replace the pan, but I'll try to go with a better brand. read more

I have a Calphalon activesense blender that I purchased new. It lasted less than a week before the base got hot and it smelled like burning wires. The store I purchased it from does not have any in stock so I contacted the company. A return shipping label was emailed to me. I was told 3 weeks for them to look through it and see if another one needs to be sent. If that is the case that is an additional 2 weeks. A total of 5 weeks to get another one. UNACCEPTABLE!! I should not have to wait 5 weeks for a replacement since it was purchased NEW and only used a FEW times! Very poor customer service!! read more

For those of you who aren't getting any good responses. I don't do well sending text messages back-and-forth I just called them instead. Just sent him a couple pictures of the block for my knives and got another one sent. However, they sent the wrong block so now I have to start all over again. The pictures clearly show I have the larger knife set. After confirming with my person that I spoke with I was told that the proper one would be sent out. Not so muc read more

Calphalon Calphalon Warranty Return - The wrong block that was sent even after give him the proper number underneath - Appliances Near Me - Bowling Green, Ohio

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Very easy claim process. The whole process took only a few minutes of my time. Replacement was received in day's. I could not ask for better service read more

I went to the website and filled out the warranty section, got an email asking for specific photos with my claim number, answered some questions and they are sending me new pans. Current pans over 10 years old. Love a company that sticks with the lifetime warranty!!! Thank you!!! read more

We purchased the Simply Calphalon Nonstick 10 Piece Set on February 1, 2014 and registered them on February 2, 2014. We purchased them through a great department store that advertised a price of $260.00. Lately, we started to notice nicks and markings on 2-3 of the pans, even though we are very careful to use proper methods to use and clean them. Since Calphalon will not allow a store return I emailed them since we could not get through them on the phone ("We are experiencing heavy calls..."). I sent the email November 10, 2014 and they answered me on the 11th. The email from them was almost an exact statement from the warranty. They even suggested that we Register the purchase, which, as you can read...we already did. Here's the warranty information from their website. It's similar to the one in our box., "Calphalon will replace any item found defective in material or workmanship when put to normal household use and cared for according to the instructions. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. This excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment." Here's what they stated when they emailed us, "Calphalon will replace any item found defective in material or workmanship when put to normal household use and cared for according to the instructions. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. This excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment." Now, on top of the nicks and markings on the pan(s), I get to endure an insult by having to read a "robot" email from them. I guess that they believe that this was their best "customer care" model. I'll give them the benefit on the copy & paste email since it might be difficult to rephrase their warranty statement. After all, I'm sure that their lawyers like the copy & paste template. So, what do we do? I try to incorporate a financial balance on issues such as this. We decided to not send the 2-3 pans to them for their inspection as we have to pay for shipping. I just can't justify spending another $15-20 especially when the pans that are nicked and marked are needed by us. I've never had to borrow pans from our neighbors before. It is just NOT worth spending any more money on a warranty that can be "subjective" to the reader. By the way at the end of the email from them it says, "Thank you for being a valued Calphalon consumer and have a wonderful day! Sincerely, (Name withheld by me) Calphalon Consumer Care." All I can say is "Thank you", I guess. In case Calphalon may read this, the Case Number 04830952. read more

Calphalon Calphalon Warranty Return - Calphalon pan after normal use of 8 months. Nicks and scratches - Appliances Near Me - Bowling Green, Ohio

So, after 20 years of owning Calphon full sets plus, and using their warranty over the years with no issues, they have devolved into a company that can't shoot straight. My wok, the most well used of all, has failed and is flaking off toxic particles, sticking, and useless. In the past, I have called them, they provide a ret\urn umber, I return it and they send me a new one. After 3 months of continued email (they no longer accept calls, CoVid precautions (?)) they keep promising "a response soon, they are overwhelmed with emails". Nothing. Crickets. Until the letter below arrived. I will not even list the thing they wanted me to show them. I completed the list, sent photos......nothing. If you notice, the letter has no email, no phone, nothing but a "case Number which seems to trigger nothing from them. Hire some damned people to answer phones from home and field returns and service your customer base. I'm shopping for a whole new line of cookware. Any suggestions out there???? read more

Calphalon Calphalon Warranty Return - Appliances Near Me - Bowling Green, Ohio

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This is a great company! I have had such a GOOD experience with them. I bought their non-stick cook pans set and used it in a home setting for about 6 months...the non stick started NOT to work but it did not flake off like the cheap pans. I contacted them and they offered an exchange without any hassle.... I am a happy customer! read more

Calphalon's warranty and customer service is worthless and barely more than a lie. I tried to take advantage of it in April due to an 8" frypan having the non-stick coating flaking off. As they no longer make that model, they offered a $70 refund which I accepted. I received one email saying it was approved and I should see the check in 4-6 weeks. Now, at the end of June, nothing. I called them and after getting through to a real person (in a foreign call center), they claimed the address was wrong and would confirm that they were resending it. They never did and they won't respond to further emails. Do yourself a favor and DO NOT BUY Calphalon products if you expect their warranty to protect a faulty item. read more

Could be a temporary issue, but it's effectively impossible to contact their customer service department right now. I received an order missing its most valuable item more than two weeks ago. Since then, two emails have gone unanswered (14 days ago and 10 days ago). Each time I've called the customer service number (three times over the last week), I've waited more than half an hour and have not been connected to anyone. read more

Dear David, Thank you for taking the time to contact Calphalon. We appreciate you taking the time to let us know of your experience with the former electric products. We understand that the product has not met your expectations. We certainly want you to know that we care about this issue and will share your feedback of the product to the brand leaders. Calphalon made the decision to discontinue our electrics product line in 2014. The warranty covered all manufacturing defects within a one year period. If you have a warranty issue please be sure to provide a photo of your item, receipt, proof of purchase and/or date code. Once this information is received we will advise you if your item is covered under our warranty policy. Please also note that additionally we are no longer able to offer replacement parts or refunds on any of our electric items. If I can be of further assistance, please reply to this email directly so that we can see all previous replies. Sincerely, Tabitha Calphalon Consumer Care So there is no warranty on your products? read more

I have had my non-stick professional pans for over 30 years. I had in the past sent back pans where the coating has come off and received a replacement under the life-time warranty they are covered under without an issue until recently. I sent back 6 pots and pans (at the cost of $60) that needed to be replaced and it took 3 months for customer service to get it together to get in contact with me and then they only replaced a single pan. I have emailed repeatedly about following up on my other pots and pans never get a response. Whenever I call customer service, I just get dropped and never get to speak with anyone. I will NEVER buy their products again and will submit my complaint to the BBB as well. Despicable that this company does NOT follow through on the warranty and horrible customer service! read more

I purchased most of my hard anodized cookware about 25 years ago and have great service from the cookware over the years. However; some pieces were starting to show the core as the anodized layer had worn away. I contacted Calphalon and shipped one piece back to them about two years ago. They contacted me and told me that they no longer made the piece I had returned and offered a substitution. They were very helpful in making sure the replacement would work with the steamer I still had and used often with the returned pot. All totaled it took a few weeks to return and get my replacement. The replacement was their Triply which to my great surprise, I really love. Fast forward two years and two more pieces of my original anodized pans were in need of replacement. This time they had me take pictures of the pans and the replacements were mailed to me right away. This company has honored their warranty with me to the letter and I would not hesitate to buy anything Calphalon in the future This is a great company and really great cookware read more

I really don't understand how hard it is to sell pans. Bought a set and needed to send one back under warranty. This was a crazy difficult process but got it done. Less than a year later all the pans in the set started to deteriorate. Sent them in for another return. Their customer service evaporated. I didn't hear from them for a few months and had to reach out to them on Facebook to get a response. There has been a shipment out there somewhere for over 30 days but with no response from customer service or tracking to help me know what is going on. Just buy literally anything else. There are plenty of cookware sets out there. Calphalon didn't hold up and the customer service is non-existent read more

It's probably the single worst customer service experience of my entire life. Bought a set of pots - one lid was not included. 3 months of back and forth, providing every god damn thing they asked - still then wait a few weeks for a reply, only to ask for the same stupid stuff or new stuff. I would never ever ever ever ever buy another item for Calphalon - their customer service sucks. read more

Favorite customer service line after buying an 8" lid that measured 8.75". So obviously it didn't fit the pot/pan I bought it for when it arrived: 'We have a bit of trouble converting quarts to inches' They were able to get me a refund, but not the replacement lid I actually need. (which is probably covered under warranty, but it's a $20 lid so buying a new on is better than paying for shipping 2 ways) Their warranty service hours are designed for stay at home folks. If you need to actually work 9-5 well good luck. Non-stick applies to the entire company, not just the cookware. read more

Absolutely could not be happier with the customer service, warranty and of course the product. We bought a very good set of Calphalon cookware years ago at Macy's. When I say years ago I'm going to have to guess in the 1980s. Recently a 12" frying pan was wobbling on the cooktop and a small sauce pan was loosing the interior anodizing. Sent them back and received two new, in the box products. Since I'd sent in a 1.5 quart sauce pan I was puzzled as to why then sent back a 1.0 quart replacement. Phoned them and was told it had to do with the value since they no longer made our product. After I explained that we really needed that size pan the customer service rep. told me they did make a product that was only sold at Williams Sonoma and offered to send me the correct size in that line. No charge, expedited shipping!! Even if they did not cover our old set under warranty I'd purchase another set from this company and would not hesitate to urge other to do the same. read more

I was given a square skillet as a gift, the point was to make pancakes. Heat caused the bottom to "dome" enough so that pancake batter oozed to the corner of the pan. Plus, the handle was on crooked. Pretty much a waste of time and money. read more

Calphalon bread knife broke in half. I inquired to get a replacement 2 months ago and have not received anything back since they requested photos and more info in which I promptly sent back. I have been resending my portion of the email with no responds. Beyond frustrated! Absolutely terrible customer service. read more

contacted via email in August and still no response. I am disappointed in the lack of service.

I will never buy again. I'm out over $120.00 and have nothing. I followed Cephalon's Warranty return policy. I paid for return the shipping as they requested (very expensive) and I have confirmation my returns were accepted. Some girl there said not to worry your pans are on the way. She lied. It's been over 6 Weeks! I have nothing but an empty piggy bank. read more

I am reading both extremes in warranty responses from Calphalon and am wondering how the same company is doing a beautiful job and terrible job at the same time. Makes me wonder about the ones reporting excellent service, to be honest. I would give you the benefit of the doubt if you would share your contact person on this website for those of us that got the wrong person and no service! I bought about an $800.00 plus full set of cookware and thought the color changes that occurred early on were cosmetic until my daughter told me about the aluminum exposure. She tried contacting on my behalf and got no response. I was able to get email contact and followed their procedure, including pics for their review. Going on two months later, with two requests about an update on their decision, my emails have been ignored. My third and last email said I would try elsewhere if I didn't hear from them in one week. Sadly, no reply so I have moved on with contacting Consumer Reports (long time member) and doing this rating for others on Yelp. My first! If nothing "pans" out (no pun intended!), I will try the BBB. Sadly, I bought a Calphalon nonstick full set recently and might see if I can return them before I get "burned" again. read more

I have had nothing but EXCELLENT service from both Calphalon's cookware, and their Customer Service. I have a set if Calphalon Professional cookware, several pieces of which have been used almost daily for the past 6 years. The 5qt sauté pan, and two fry pans (12" and 10") started to warp. I've never, ever washed them in the dishwasher, and have never gone near them with a metal utensil. All I had to do, was call the number listed, found easily on Google, then take a few photos and upload them to a special link they sent to me. Within 10-15 days, my new cookware was on its way to me. There was no returning the old ones, they were happy with photos only! And SO nice! They no longer make the line I have, so they replaced my cookware with BETTER pieces! I will never cook with anything but Calphalon. The thing is, you can ask them to stay on the line while you literally take the photos, upload them, and get your order number...They happily accommodated my request, and I had my order number before I even ended the call. VIVA CALPHALON! read more

They won' t. A,e good on a cover do not these pans they suck and the warranty is no good. They do not get back to you ever. Again Calphalon products suck read more

Worst customer service. I sent defective pan back four months ago and they have not returned any of my emails or pan.

I have owned Calphalon pots and pans for probably 30 years. I have no complaint with them. They are under life-time warranty. When I see that a pot/pan is wearing out, I send it to Calphalon and get a replacement. That is how it is supposed to work. Two months ago customer service told me to send the pan to Bowling Green and it would take up to a month to get a replacement pan. I never was told to get a claim number or anything so I included my contact information in the shipment. After three+ weeks, I called customer service to discover that one should never send anything to the Bowling Green and I should consider it lost. I received a claim number and had to send a picture of another pot to show the line of pots/pans I wanted replaced. I called the executive offices after a week to check on my order only to discover it was never entered into the system. I was told it would be taken care of; however, this consumer-care-executive-office person was just as bad and failed to follow up several times. I would escalate the issue every time I called and no one called me back. First I was sent a larger pan so now the cover I had didn't fit. Unfortunately for me, I had to call back to the executive offices to the same comer-care-executive-office person and insist that the company send me a proper cover. I finally received the cover today. It is not worth it to me to deal with these people. Next time I will just replace the pot/pan by purchasing one from a local store. read more