a live person always answers the phone. the people there are very knowledgeable and helpful they…read morehave a vast amount of products in stock and if not they will get it in for you we have been loyal customers for over 60 years and will continue to be as long as they are there the dedication and ethics and fair pricing are what people want in a business not robotics and answering machines and A I keep up the good work they also give us veterans a discount thank you....Bert C.

I always try to shop local before going to a big box store, but they're letting this place die an…read moreagonizing death. They don't re-stock anything and there are more empty shelves than stocked ones. Very frustrating. Get it over with and have a going out of business sale.

This is an awesome little local place. High quality supplies and helpful staff. It's great for our…read morelittle projects.

We were visiting the area, camping near by. We had an issue with our roof rack. We needed to…read morereplace some hardware. The gentleman greeted us and helped us trouble shoot and find the correct pieces to fix it. Then helped us install the new hardware. We spent $0.99. And he still went above and beyond to help us out. Very grateful that we came across this hardware store in a sticky situation.

My Dad and I went to Lowe's Labor Day to check out refrigerators as most were on sale. My parents…read morefrig is 30+ years old so it was time. An associate helped us find the models that would fit the kitchen space. We only had a few options but decided on an LG model with two doors up top, a freezer drawer on the bottom with a water and ice dispenser. We went with a 3-year warranty for $155 as the 2-year manufacturers warranty was limited and only covered the compressor and did not cover labor. We also paid $50 to have the old one hauled off and an delivery/installation fee which includes hooking up the water line. The refrigerator will be delivered in 2 days which was faster than I expected. We had a good purchasing experience and I'm looking forward to my parents getting their new refrigerator!

It's no better than before. Took an hour to get someone to place a large order in the lumber…read moredepartment today. Stopped multiple people, each would say they would help, then disappeared. Finally someone who works with the glass was able to help even though it's not his area. Hopefully we get what we wanted to order... It is increasingly impossible to get good service here. I had hopes the new management would turn things around, but it's actually much worse than before.

CAUTION in placing online orders. There is not direct contact for issues pertaining to orders…read more There is no route to cancel or change orders. There are no phone numbers on their web site. I placed an order an erroneously selected "Pick Up" rather than "Delivery"..... I have been charged $71 for an order that will now sit useless in a pick up bin in WVA; hundreds of miles away from me. I will not be picking up. I'm guessing, in a few weeks, someone may notice the package has remained and do 'something'. Regardless, I need these materials as soon as possible, but Menards useless contact information does nothing to help ameliorate this situation. How disappointing. This was my first order from Menards and will certainly rethink my future orders. Buyer Beware!

Lack of customer service. Incorrect information provided when order would be ready for pickup at…read morestore. The Barboursville store cannot provide a date. Original date was 12/21. It is now 12/23, but unable to provide a date when the order will be available for pickup up.