Went to Mernards to buy a washer today.. Found one bought it, brought it home got it inside.. I…read moreopened the lid to find the inside has mold, hairs everywhere, old dry laundry detergent!! Clearly it's used! The inside is discussing!! Called and spoke to Nicole the one in charge to be told it's my responsibility to take it back unless I want to pay them delivery charges. She should not be a person in charge.. Very unprofessional and not at all for the customer! I drove an hour away to buy a new washer it's not my responsibility to bring back a molded used hairy washer! Very disappointed and will not be buying anymore appliances through the Mernards in Chillicothe!!

I bought a living room set from here,they delivered it on Monday, I have never had such a bad…read moreexperience with a company, they, for starters it was over 200 dollars just for delivery, they got black grease on my light tan sofa,they ripped the bottom of the sofa,they put two rips in the sofa,and said they were not taking it back that they would leave it on my side walk, I called the store to see what they could do or atleast come out and look what they done,and they scratched 3 walls, anyway the store told me they contract thier deliveries, and I would need to call the delivery company,so I did, but the manager wasn't in and he would get back to me,after two days still didn't hear anything, so I called back,still no manager there.to me Menards should be responsible because they hired the delivery company,but they are telling me it's not thier fault, I will never buy anything from that store again, they were rude to me and basically told me too bad. Manager at the store could care less about customers after they get the money. Horrible company, would never recommend anything from there.

Never have I ever seen something or anyone so ridiculous and no understanding! TERRIBLE…read more.. Broken $1400 refrigerator from day one purchased Oct 13. Won't replace it, don't care we went through thanksgiving digging out of an ice chest and now maybe through Christmas too! Making up lies and stories and no one can keep them straight. I never knew this would ever be a possibility that a store won't replace a refrigerator that has not worked properly since day 1. They want us to wait for parts to come in but no one knows what the part is while some say the part doesn't even exist!! Time to replace it!!!! I'm in customer service and always the understanding one, but this place has serious issues and I'd advise no one to ever shop this place again! Poor customer relations, made up stories, no one can keep the right story! Just a sign of the times I guess

The lowes in chillicothe ohio are among the most rude I have ever had the misfortune of dealing…read morewith. Why can't they train these people. At least a modicum of customer service would be a huge benefit. They actually go out of there way to either avoid the customer or, they are so rude to you that you don't even want to be there anymore. I have sent messages and emails to their corporate offices, but they decided long ago that we the customers are always wrong. Unless you are a cat! The employee was pretending to be cat.​

This store has some awesome finds! We love going and browsing the store and all the items they have…read morethere.

a delightful place you could spend the entire day in…read more I will note that when we were there, the basement was completely dark and we looked through the antiques by the flashlights on our phones. there was a jump scare of a life sized clown that made my heart rate spike so much my Fitbit asked if I was okay. they make delicious milkshakes and have lots of pinball games to play. my sister found a beautiful print and my friend bought some jackets that she adores. all in all it was more than worth the drive.

I stopped in today to purchase a decorative wooden pumpkin to hang by my door. I assumed they'd…read morehave such a thing... And they did. Nicely made and reasonable pricing. However the young man and woman working the cash register, with their young child were both not wearing masks, eating lunch right at the cash register. (The woman was wearing a mask under her chin). The man was coughing repeatedly, so I decided to leave. Not the best employee practices during a pandemic. I would think they could step outside or to a break room to eat lunch. There was a sign on the door requiring masks, as it is a state mandate. However apparently the employees are exempt.

Chillicothe Craft Mall recently celebrated a grand re-opening, and it did not disappoint. This…read moreeasily-accessible location with plenty of parking offers crafts from a variety of vendors. Jewelry, handmade soap, up-cycled vintage furniture, candles, holiday ornaments, rustic signs, knitted caps, and fudge are just a few of the many items included in the clean, well-lit store. Chillicothe Craft Mall is a great way to support local crafters. It's like a year-round craft bazaar.