Hello Everyone, I want to explain my experience dealing with Electrolux. During the month of July…read more2023, I notice my refrigerator was not keeping my food cold & there was some water coming from underneath the unit. I had exteneded warranty, so I called Electrolux & few days later a technician came out & it was determine some parts had gone bad on the refrigerator side. However, the technician NEVER checked the freezer side of my unit. The technician left & a week later of the of July 2023, I called Electrolux again to find out the status of the ordered parts. Acording to customer service there was no information from the technician regarding the parts being ordered. I was very angry & I immdiately asked if I could order the parts myself. I placed an order & I also demanded to have another techician(s) to come out!! Around the first of Aug 2023, some technicians came to my residence & inspected my refrigerator once again. This time not only did they inspected the refrigerator side, they also inspected the freezer side. They observed the interior walls were completely cracked all the way around & took some photos/video. They explained this kind of problem could not be repaired, so I actually need another (new) refrigerator. ***************************************************************** Around the second week of Aug, 2023 this message was sent via email... Good day, I have been assigned to review your replacement request. I have approved replacement. However, your old unit is no longer available, I am attaching a specification sheet for the model that I propose for replacement. Please review the model and let me know if it is acceptable. This the only model that I have available, and I do not have many. There will be a pick-up, delivery, installation, and haul away fee that you will be responsible for. Once you consent to the model and PDI amount of $273.00+ taxes if applicable, I can get your order placed. Please respond as soon as possible by this email before the stock depletes. Also, please be advised that your contract will be considered fulfilled and will be cancelled, but the new unit will have a new manufacture warranty with it for a year. Thank you! Regine Allawan ABO ADMINISTRATOR Electrolux Major Appliances, NA regine.allawan@electrolux.com **************************************************************** There were various emails exchanged between us for several weeks regarding my replacement. It was also expressed to me that my current refrigerator was no longer available; However, they had other similar units (attachements were sent). I totally understood this & I personally didn't care how the new refrigerators looked just as long as the physical dimensions were the same. ***************************************************************** Regine Allawan To: ray johnson Thu, Aug 10 at 2:24 PM Alright, I will process the order now and I will send you the details in a few. Thanks! Have a great day! Gine Allawan ABO ADMINISTRATOR Electrolux Major Appliances, NA ***************************************************************** My new refrigerator was supposed to be delivered around or about Aug 30, but that NEVER happen. However, the delivery/installation company did make arrangements for my new unit to be delivered on Sept. 2, 2023 (Memorial Day weekend). The good new is...my brand new refrigerator was delivered however, the new replacement unit didn't fit my cabinet space because it was to large (I have Photos of the new refrigerator ealmost sitting in the middle of my kitchen)!! I immediately sent an email to..... Gine Allawan ABO ADMINISTRATOR Electrolux Major Appliances, NA But her reply was indirectly putting the blame on me because I approved of a new refrigerator to be delivered. I didn't know wether I should cry because of all the problems leading up to my replacement &/or becoming irrate because of Electolux employees lack of incompetence!! It is now the middle of Sept. 2023 & I still don't have any response from anyone from Electrolux company or Gine Allawan (ABO ADMINISTRATOR, Electrolux Major Appliances, NA). SIDE-BY-SIDE REFRIG - ESA - Full Coverage Term: 1 YEAR Brand: FRIGIDAIRE Model Number: FFHS2322MS ** Serial Number: 4A62916257 Effective Date of Plan: 07/22/2025 Expiration Date of Plan: 07/21/2026 Remember to keep a copy of your Terms and Conditions for your records. Subtotal: $137.99 FlexPay Fee: $4.00 Tax: $0.00 Order Total: $141.99

Bought a series 5 washing machine in April 2019. On 6/29 I noticed that I was no longer getting hot…read moreor warm water on the cycles that used those water temps. Electrolux has sent a repairman to my house 7 times now, replaced everything that could be replaced, and is now telling me that the machine doesn't really have hot or warm water - it's more like luke warm. Even though it had hot and warm water when I got it and it has a hot water temp button and a warm water temp button. I have had to take off work 8 times now for repairs - the repairman has told me he doesn't know what else can be done and I have repeatedly asked for a refund due to this machine being a lemon. I continue to get canned responses from Electrolux that they don't refund or replace until all avenues are exhausted. I also did a survey at their request on the machine and I was honest and polite. They moderated the survey and refused to post it because they said I drove business away by saying I would probably not recommend the machine. They suggested that I "revise" it if I wanted it posted. I bought the machine based on reviews - obviously only "good" reviews are being posted. I've also reached out to BBB and the CA State Attorney General's office. I would be wary of buying a major appliance from them

I didn't buy just wanted to check it out. There are a lot of appliances and some furniture. They…read morealso rent out a Bissel carpet cleaning machine which is good to know and I will probably use at some point. I would come here to compare prices when needed appliances in the figure. It is very large inside.

I've driven by several times and decided that on my way to Greensboro today I would take the time…read moreto check it out. I was blown away by a few of the really extraordinary savings available on some select items, as you can see in the pictures. The Allen and Roth side chairs are a good value and very comfortable. The appliance section takes up the majority of the store. Discounts I saw ranged from 30% to 75% off. Some appliances had dents but most appeared to be damage free. I wish I had been in the market for the shades. $10 a pop is unreal and I've purchased the identical shades for my home at full price. Anyone doing a remodel or new construction should check this store out. Several times someone working there offered assistance. I'm guessing that inventory changes frequently. Highly recommend.

Everything was great from the first phone call to the end of the service call. Jeremiah found the…read moreproblem in my dryer within minutes. He was upfront about costs and options. It was fixed in less than 30. He even leveled my wonky dishwasher before leaving. I highly recommend A+D Appliance Repair.

Our LG dishwasher started leaking. We found where the leak was and using YouTube we knew what would…read morebe required. Yikes. We found this company and let me tell you, both Dori and Jeremiah were so nice to work with. The repair required 2 trips due to a special order hose. Dori kept us informed and Jeremiah was able to come back 2 days later. He did a great job, ran the dishwasher to test it, put it all back together and cleaned up after himself. All of this for a very reasonable fee. We saved them in our contacts and if we need other appliances worked on, they will be our first and only call.

Be aware that the owner of this company attempts to charge a 10% Federal Tax and charge NC Sales…read moreTax based on the county where he resides as opposed to the county where the work is being performed. When questioning the federal tax, he stated, "tell that to uncle Sam and the cost of doing business within the state of North Carolina as a sole proprietor."

Very good. Efficient and very reasonable. Maintained good contact! Worked quickly and efficiently…read moreand explained clearly what the problem and how to avoid and reoccurrence.

Best customer service and delivery of a major appliance (refrigerator). Took time to deliver and…read moreset up properly and make sure it was all working. Even willing to remove doors to get it where it needs to be (the other stores won't do that!). Don't mess with the 'big box' stores, F&H has them all beat in knowledge and courteous staff that go the extra mile. Mind you, they only carry GE appliances, but do your research of what you want and they will order if they don't have in stock. You won't be disappointed.

Purchased a refrigerator this week from F&H and what a wonderful experience from start to finish…read more 1 day delivery and friendly, fast service from sales to delivery. I am recommending you to everyone I know. Also happy to buy local. You have a new very happy customer. Thank you so much.

Nice people; came promptly and advice was sage. Repair didn't go well but that was because the…read moreproblem was atypical and difficult to identify.

Quick and on time. Quickly diagnosed. It was the TV and no fix. But we knew…read more Knowledgeable and professional.

We are doing a full-blown remodel of our kitchen with Marsh Cabinets. Our design consultant from…read moreMarsh (Joel) recommended Hart Appliance. We met with DJ and quickly found a good connection with our needs and mission statement. During our appliance process, DJ did not try to upsell us. The selections were awesome. We were delighted that Hart sends the product selections to the Marsh team where they integrate the selections into the plan. Seamless and stress-free. For those considering appliances: We ordered in late December and expect delivery in April. This requires planning and understanding.

Queen City in Greensboro used to be Hart Appliance, a locally owned appliance store for many years…read more Hart was always dependable, and their customer service was excellent. Not so with Queen City. They delivered a Whirlpool fridge to me that didn't cool. They kept saying to wait 24 hours--nothing. I kept getting tossed around from the Charlotte store, where Queen City is based to the Greensboro store, trying to resolve the issue, but it took six days to "resolve"--and by that I mean I cancelled the order altogether. Customer service would say they'd call me back but never did. Not one person apologized for the inconvenience to me or for their shoddy response to their defective product. I bought the same fridge at Lowe's and it hasn't given me a problem. Their customer service was top notch, too. DO NOT PURCHASE ANYTHING FROM QUEEN CITY.

My dryer stopped producing heat and it continued to run. This was a fairly new dryer so you can…read moreunderstand my frustration. I sent a message before 8am on Monday morning. I received a phone call not even 20 mins later, putting me on their books for the next day! The representative on the phone was so friendly and professional. She took my information. She gave me a 8-5pm window, but the next day, they arrived by 9am. They texted in advance. Talk about fast service! I wasn't home, but my parents were beyond impressed by his knowledge, experience, honesty and thoroughness. He took pictures along the way and was diligent in documenting the issue. The fee was very reasonable. He takes all forms of payment. A detailed invoice was provided via email and text. Hire this company! I most likely will go to no one else from this point moving forward for my appliance repair. Dryer works like a charm now.

Our ice maker stopped working. Called a company who told me they didn't service Samsung but…read morerecommended this company and said to ask for Raul. We called and scheduled an appointment with a very pleasant lady. I asked for Raul. He showed up to the minute he said he would be here. Looked at fridge and diagnosed the problem very quickly. Got the tray unfrozen and it seemed to be working saving the cost of a new ice maker. If the motor holds up we should be good. Raul explained every detail of the ice maker to me. This guy knows his stuff. Highly recommend this company and Tech.

I haven't purchased anything from here..... yet! I went in looking for something very specific, and…read moreone of the ladies helped me search all the aisles to see if anything fit my list of requirements. I ended up finding a FQ bundle online that was perfect, and checked to see if they carried it or could get it in. Unfortunately they couldn't, or I totally would've bought from Studio Stitch instead. They had tons of Riley Blake, Moda, Liberty Fabrics, AGF. I'll be back for my next project and my extras (thread, batting, background fabrics) soon!

While they have a great selection of prints, you can not see them! The lighting in the new location…read moreis almost non-existant! It's very difficult to tell what colors you're looking at! Please provide brighter/daylight lighting!!!