Purchased a Toyota Highlander Hybrid AWD from Ventura Toyota. It was a great experience. The…read moresalesperson, Deon Simpson, stayed in touch with me for several weeks after I test drove the vehicle. Once I decided on the package I wanted, he found my vehicle in less than 2 hours. The transaction was smooth and no stress. The finance representative, Anna, was an absolute pleasure to deal with. Don't waste your time at Thousand Oaks Toyota....go to Ventura.

Bought a new Tacoma on 2/21, Efren Garcia was an awesome sales guy. He was straightforward and fun…read moreto speak with. Would recommend.

I am interested in purchasing a corvette from Crown Dodge Chrysler, and I appreciate the excellent…read morecustomer service, as well as professionalism that I have experienced there. Mark the manager in the sales department has been very helpful, and has answered all my questions.

Bought a used Jeep Renegade from here back in 2021. Paid too much and wasn't my first choice, but…read moretimes were tough in COVID times. Fast forward to a month ago and we decided to trade it in for something else. For a few weeks prior, the people at Crown kept calling us telling us they "had a buyer for the Renegade" and that they would "completely pay it off", so I unfortunately took the bait. Spoiler: there wasn't a buyer and they offered half of what was still owed on the Jeep. Whatever, that's on me for still going through with a trade-in. My daughter needed a different car and she found one at the dealership we loved, so we went for it. Here's where my one star review comes in: They never checked what the exact payoff amount was on the Jeep and ended up being $900 short when all the financing was said and done. Second, it's been weeks, and they have STILL not sent payment to the bank for the Jeep, which means the amount owed increases everyday and I am still responsible for the payments on this trade-in car that I don't even own anymore. They said they need to wait until the new(er) car is funded, but it literally already is (when I log in to my bank, there are BOTH cars listed, each with payments due). Finally, like the cherry on top, I just found out today that they let us drive the new(er) car off the lot without insurance, which I am pretty sure is illegal! Good thing my husband thought to double check today. So like what other people have said before, I thought I was having a great experience in the moment, but SO. MANY. THINGS. ARE. WRONG. I really feel like crap about it now.

Save yourself time, energy, and money and go straight to Rick Dennis! I feel so lucky he's the one…read morewho answered the phone when | called. Over six weeks, I visited 4 different Subaru dealerships to test drive cars and talk numbers. And I spoke with 2 more by phone and email around LA. I compared everything. Rick stood out immediately: straightforward, fair, patient, and genuinely kind. He got me a great deal, took real time to help me set up the car, and answered every question without pressure. I had plenty of frustrating experiences at 4 other subaru dealerships--price games, surprise add-on prices from the sticker price, wasted trips, and uncomfortable pressure tactics. Working with Rick was the complete opposite. Honest, respectful, and easy from start to finish. If anyone I know ever wants a Subaru, I can now say, "I have a guy I trust!" Thank you, Rick-you deserve a raise!

I only gave Kirby 4 stars because my experience was only in buying a car. Since I live over 300…read moremiles away I'm in no position to use or rate their parts & service. That said, my car buying experience couldn't be improved on. We bought a used Certified (by the maker) Subaru sight unseen. The price was so good I thought there must be a catch. But quite the contrary--the vehicle, a '24 with 16K miles, looked 100% new, and the drive to our home confirmed it. And of course it included the 2nd key fob (otherwise a $400+ experience) and owner's manual. Val, the finance manager, persuaded us to get an extended warranty from Subaru. I'm not saying you should, but at least Subaru has a stake in treating me fairly, unlike the independent extended warranty providers, who have a reputation for making it as difficult as possible to get the service you paid for. I did almost the entire transaction by phone and email, trusting the Subaru Certified used vehicle program, and it saved my spouse and me several hours at the dealership. Within the scope of my experience with Kirby I'd recommend them highly.

I bought a new Honda from Ocean Honda of Ventura. I was so happy with the entire process. Manny, my…read moresales guy, was so friendly, so knowledgable, so patient. I made two separate visits, and he was never pushy during either visit. At the second visit, I had a checklist of literally 50 questions, and he spent like 3 hours with me going over each and every one of my questions. He showed me how everything works. For example, I wanted to see how the sensors work when parallel parking together. He showed me how the front sensors, the rear sensors, and rear camera all work together to help you parallel park safely and with confidence. I asked to do it a second time, and he gladly did. I asked to do it a third time, he gladly did, letting me fully understand how it all worked, and that it was exactly what I wanted. He was like this for everything, friendly, patient, and making it fun! He never felt like a sales guy, no pressure! No arm twisting! So different than the other places I went!!! He knew the exact answer to 49 of my 50 questions, and for the 50th, he asked the service/tech guy (Omar), who told him the "trick" to get the feature to work (you had the turn on the feature in the menus). Then, five minutes later Omar comes back to make sure we got it to work. We said we got it working, and there were high fives all around. Manny stayed late, way past his shift, never watching the clock, never urging me, never pushing. Doing the deal was very fair, very friendly. On top of all of that, when it came time to do the final paperwork and signatures, Jonathan (who did the paperwork and signatures) was so friendly and upbeat. It was 10pm, and he was like "Dude, you are buying this car, congratulations. Welcome to the Honda family!". After the last signature, he high fived me and saw me to the car. Everyone there was awesome, Manny, Omar, Jonathan, JP, and the manager Angel. Thanks you for helping me buy a car that is right for me.

I had the great pleasure of meeting and working with JP. I was a little hesitant at first but JP…read morewas very kind, professional, generous and VERY PATIENT with me. It's hard to come across a salesman who has all those great qualities. He took the time to ensure I was getting the best deal. JP made the entire process smooth and stress-free. I will highly recommend JP and Ventura Honda to my friends and family.

So it has been a year since I bought this car. Although the car has definitely seen better days…read morethanks to a hit and run, it's still running pretty well. It's been all over the country, too. Coast to coast. Thanks guys.

Predatory sales tactics. The price of car when standing in lot is more than price online for the…read moresame car. When I called them on on it the sales guy just said "oh sometimes we run a special online" So when showing up in person to actually buy the car the price goes up? Shady. Also the "warranty" they offer on their cars only covers 50% of the cost of repair. Other 50% is buyers responsibility. What a joke.

John Lamb was the best I could ask for. Very upfront and knowledgeable about the whole process…read more Would buy from him again wherever he goes

I've gone to these guys twice now for a good used car and wasn't dissatisfied either time. Just…read moredon't let them talk you into getting your catalytic converter engraved because they'll send you to Pep Boys in Ventura where I had a really bad experience, never got the thing engraved after waiting for 5 hours, and never got my money back. Will I go back for another used car? Possibly but they better make it a heck of a good deal next time.

The best car buying experience we have ever had. We had a fantastic experience at Kirby Kia of…read moreVentura! A huge shout out to Deanna for being incredibly knowledgeable, friendly and transparent about pricing. The paperwork process was quick, and David was great so we could be on the road in our beautiful new Kia Telluride much faster than expected. Kirby Kia has a great selection of 2027 Tellurides that we drove all the way from San Diego to buy the car. Five stars all the way!"

Excellent car buying experience. The staff were truly helpful and professional from sales manager,…read moreHoward Korey, to Miguel Hurtado who went over the car's details with us. Even the gentleman who was the Finance Mgr., whose name I regrettably do not recall. In short, my wife and I highly recommend this dealership.

Cooper (salesman) is very friendly and nice and been helping till as of today. I initially left a 5…read morestar review after picking up the car on Aug 15 @ around 10pm. But soon after finding out issues and the slowness of customer service response, my purchase turned out to be an awful experience and lesson learned. this is my personal experience with my purchase with this dealership, I am sure not everyone will have issue with them, but I have owned 12 cars over past 10 years , dealt with many delaers and this by far, is the worst experience. I been looking for a gle63 / x5m for a while and saw a black gle63 from this dealership with the color I want. since I am 3hr+ away I blindly trusted their review and decided to do the deal sign the contract remotely and pickup the car halfway , big mistake, never do that again, Cooper was nice and helped on delivering the car near Long Beach, but after delivery , there are so many issues was hidden from me before I sign, that I regret on doing business with this dealership. 1. The car was delivered without any detail, it was dirty and no wash at all, full of swirl and light scratches all over .that is still fine, I hired professioals to do paint correction anyway 2. There dents / door dings when it deliver to me, I need to hire dent repair, dealership agreed to cover $150 which does not cover the full cost of repair anyway 3. Service was past due 50+ days on a car with 1700 miles. Before delivery dealer told me they took to merceds dealership for service, but when I took the car it shows past due, I need to spend time and go to Mercedes service again and who knows what else can go wrong in the car . I'm not able to use the MB app, Sean the manager told me he will take care of it but never did. 4. The most ridiculous part, the car came with 8 screw marks / penetration on rear trunk cover. Apparently when they mount the license plate on there, the housing braket was missing 4 screws, someone tried to mount the screw regardless and the moron did it multiple times and failed multiple times, which left about 8 screw marks which penetrates deep in to the metal I can see bare metal (photo attached), eventually they forcely screwed 2 holes on top and cover it up with license plate frame, but some screw marks are visible from lower angle even covering with plate. This is an abusive action from the crew and shows they treat the cars they are selling like trash, after made a big mess they decided to hide it under the rug and hoping customer won't find out before they sign the contract :( Of course dealer refused to cover anything on #4, and they blame it on previous owner, but I don't believe that, it is dealers careless action on their cars, and now as a customer, I am bearing the loss of this. Now I have to spend money to repaint the rear trunk area , dealer offers touch up pen LMAO NO THANK YOU I'm not doing that on a new hundred thousand dollar plus car. want to emphasize Cooper (salesman) has been nice , responsive and trying to help this whole time, but there is only up to a certain amount of help he can offer since he is not the manager, the management team and dealership itself feels like irresponsive, lack of care of their cars and their customers, if a dealer does not take good care of the cars (and this dealer selling mainly luxury cars) , how can a customer trust you and buy cars from you? YOU NEED TO TREAT YOUR CARS , SAME WAY YOUR CUSTOMER TREAT THEIR CARS , I bought many cars from Automation and they take care of their cars and customers I can say from my experience. Lesseon learned, never close any deal remotely, always go in person and examine the car carefully before pulling the trigger And, personally, I will stay away from this dealership it took me over a week to receive my copy of the contract, I cannot imagine what other issues I would be facing, would I ever be receiving my registration? likely there will be mess up on DMV I would guess. I donno , but will update here what happens in 3 months I guess :/

Called me on a $55,000 car for sale Took 2 weeks to call me…read moreback Then offered me 25,000 I expected them to hit me with something lower than my asking price but 25k for a 67 camaro is an absolute joke I've attached a picture of the car in question My asking price was known right away They could have just said sorry not interested or I would have been less upset if they didn't even call back

I just bought a car from Don and let me tell you, the level of professionalism this guy has is…read moreunmatched by any dealer. He is responsive when I had questions, jumped through a ton of hoops to help with financing. No pressure sales tactics just a relaxed sales process. I would 100% recommended Don and Performance Auto Sales to anyone looking for a car! He takes amazing car of them. Don really works with you to make the process as simple and stress free as possible. I am a very happy customer!! I bought a 2011 135i M sport

Don is a great guy and sold me an awesome 1999 Teal-Green Mercedes-Benz 320 Cabrolet. He went out…read moreof his way to accommodate me, and made the whole auto purchasing process pleasurable and easy. He is patient and not hard sell. He has the intention that you will be very satisfied, and I am more than that! I am enjoying my new vehicle tremendously and am letting friends and relatives know about Don's exclusive "Showroom" in Ventura, California. I already brought in my cousin Shelly to meet Don. Shelly lives in the Wilshire District of Los Angeles and is considering purchasing a vehicle from Don too. I will bring in my wife and refer other family members when they are ready for a good quality vehicle at a good deal. Thanks Don for making my year a better one in my Mercedes Cabrolet. By the way a gentleman who is a manager for the County of Ventura parked next to me Friday morning at the Wayport Cafe at the Camarillo Airport and commented while I had the top down, and I was sitting in the convertible, "that's a nice place to be." He was surprised it was 1999, and thought I had paid 5 times as what Don sold it to me for. See Don when you are ready for a nice clean vehicle at a fair price.

Sunny is such a blessing, he actually waited beyond closing for my arrival from our 9f town. Had my…read morevehicle ready and was so great the whole time. Thank you Sunny

Buyer Beware: This Dealership Operates With ZERO Integrity…read moreAfter nearly two weeks of discussions with Branden, Liam, and John of STA Auto Group (Thousand Oaks and Ventura locations) regarding a specific vehicle, Branden scheduled an in-person appointment for my wife and me at their Thousand Oaks dealership. They knew in advance we were driving from Orange County - over two hours each way. Upon arrival, we inspected and test-drove the vehicle and made it clear to our salesperson, Johnny, that we wanted the car and were ready cash buyers. While seated at Johnny's desk asking reasonable questions about scratches that were not disclosed or shown in the photos previously provided, another couple - who had a later "appointment" for the same vehicle - was waiting nearby. The moment we raised these legitimate concerns, Johnny abruptly took the other couple into a back room, completed a sale with them, and returned to tell us, without explanation, "Sorry, the car is sold." No transparency. No professionalism. No integrity. In my opinion, this conduct was deliberately misleading and deeply unethical. The dismissive, unapologetic attitude that followed only reinforced the impression that honesty and customer respect are not priorities here. STA Auto Group wasted our time and treated us as disposable the moment we asked questions. There are plenty of used car dealerships in Southern California. This is not one I would ever recommend to anyone who values transparency, fairness, or basic respect.