I'm so grateful to find this dealership. I had been doing a long drive up to Santa Barbara to get…read moremy Fiat worked on, and since I have two Fiats I thought I need to find a closer place that works on Fiats. Well, I found this place, and they fixed my Fiat at no cost since it's still very new and under warranty, but the best part is that I felt like I was treated very well. I had only all good interactions with everyone there. My first experience was the sales guys who wanted to buy my car, told me they were looking to purchase a car like mine that's relatively new with under 16K miles. Lightly used, looks amazing, but I couldn't bite the deal, since I had paid cash for my car, and had no payments, so any deal they could come up with, and some were pretty sweet deals, just weren't enough to sway me into getting into another $400 a month lease or purchase. But, they were exceptionally nice, and didn't push too hard, even though when they brought out that brand new Jeep, I kinda drooled a little. Haha The girls in the office were all so nice to me and we had great conversations. They were amazing. I'm that kind of customer that loves to interact, so when I approached them and asked them how come they weren't mechanics, their response made me smile and shake my head. I loved it though, they said what young girls say "We're too beautiful to be mechanics." That's when I busted out photos of my exceptionally beautiful daughter who worked as an Aircraft mechanic at age 22 making over $40 per hour. I was like "Girls, you're never too beautiful to get paid a lot of money as a mechanic." I then encouraged them to pursue anything they desire. I hope one day to run into one of them again. The guy I interacted with there at the dealership was Rick. I am thrilled to say that he was an amazing person to meet and work with. He was so kind about my car, and reassured me that the only major problem was that my battery needed to be replaced. And, to top it off it was all covered under the warranty. Also, they worked on the recall and that too was covered. He informed me that the only thing they couldn't do was the car wash, that was okay though because he told me if I take my receipt showing my car was worked on over to the gas station off of Victoria and Valentine road that I'd get a complementary car was from that gas station there. That was so nice to hear! Rick was very personable. I was so worried because I had bad experiences at the dealership in Santa Barbara. I read all these reviews here and thought wow, people really didn't give that great of reviews. I wanted to be fully honest about my experience, and give details so that I didn't miss anything. Oh! The mechanics accidentally left a really nice portable battery charger in the back of my car. Rick called me to ask if it was there and I got his voice mail, so I called him back and let him know it was. They're going to arrange to come to me to pick it up, rather than me having to take time off to go back to the dealership. That was amazing to me too. Overall, my experience here has made me feel that I can trust them, and that they're all wonderful people, managers, sales staff and the whole team, I had nothing but the best experience. So good that I would definitely consider buying my first Jeep from them. It's a future purchase I am sure. I like fun cars. This is why I own two silly little Fiats. They're cute, they're quirky, and fun. The only drawback to owning a Fiat, is being able to find people to work on them. So, if you have a Fiat, please take it here. Don't waste your time going to Santa Barbara, if you don't want to do that drive. I'm not really trying to talk bad about Santa Barbara's Crown Dodge, to be fair, I keep trying to love them, I really do, because I want a good relationship with whoever works on my car... I truly do. I like when companies make you feel like family. Shameless plug: Williams Automotive in Ventura is absolutely the best but he doesn't work on Fiats - Dang it! Please don't take my post down... honestly you gotta love a good local honest mechanic like Scott at Williams. But this dealership is legit, hell of a lot better than most dealerships I have been to when it comes to customer service. And, they work on Fiats, so there's that too. I'm telling all my friends who own Fiats to stop driving to Santa Monica and Santa Barbara. And, the Thousand Oaks dealership stopped working on Fiats, which to me breaks my heart they were so so so good there too. Anyways, yeah, enough about Fiats. This team is great. And, EXTRA KUDOS to Rick, and the girls at the front desk, wish I could remember their names, they're beautiful inside and out! They even told me I was beautiful... which was so dang kind. That brightened my day! P.S. Go check out the painting on the wall there of under the Ventura Pier, it's pretty beautiful! I think they said it was a giant sticker but it looks like a painting to me. It's great!

I was pre-approved for a loan via my financial institution - it streamlined the process and the…read morepurchase went off without a hitch However, shortly after receiving my vehicle, there was a major failure with the vehicle. Even though I had accepted the vehicle "As Is", Crown worked with me to repair the vehicle and charge me less than 50% of the costs required to get it repaired and back on the road These people are both ethical and customer service oriented. Special thanks to Jordan in Sales and Armando Soltero in Service

Save yourself time, energy, and money and go straight to Rick Dennis! I feel so lucky he's the one…read morewho answered the phone when | called. Over six weeks, I visited 4 different Subaru dealerships to test drive cars and talk numbers. And I spoke with 2 more by phone and email around LA. I compared everything. Rick stood out immediately: straightforward, fair, patient, and genuinely kind. He got me a great deal, took real time to help me set up the car, and answered every question without pressure. I had plenty of frustrating experiences at 4 other subaru dealerships--price games, surprise add-on prices from the sticker price, wasted trips, and uncomfortable pressure tactics. Working with Rick was the complete opposite. Honest, respectful, and easy from start to finish. If anyone I know ever wants a Subaru, I can now say, "I have a guy I trust!" Thank you, Rick-you deserve a raise!

I only gave Kirby 4 stars because my experience was only in buying a car. Since I live over 300…read moremiles away I'm in no position to use or rate their parts & service. That said, my car buying experience couldn't be improved on. We bought a used Certified (by the maker) Subaru sight unseen. The price was so good I thought there must be a catch. But quite the contrary--the vehicle, a '24 with 16K miles, looked 100% new, and the drive to our home confirmed it. And of course it included the 2nd key fob (otherwise a $400+ experience) and owner's manual. Val, the finance manager, persuaded us to get an extended warranty from Subaru. I'm not saying you should, but at least Subaru has a stake in treating me fairly, unlike the independent extended warranty providers, who have a reputation for making it as difficult as possible to get the service you paid for. I did almost the entire transaction by phone and email, trusting the Subaru Certified used vehicle program, and it saved my spouse and me several hours at the dealership. Within the scope of my experience with Kirby I'd recommend them highly.

I'm a 4 year Honda owner who recently relocated to CA from MD. I've been going to Ocean's Honda for…read morethe past 10 months for service on my 2024 Passport and have never had a bad experience with service or wait times. Because the price of gas is through the roof I opted to trade in my gas vehicle for an EV and was treated extremely well by Marie, Janeth, Jonathan, and the Manager who also is a recent transplant. I recommend Ocean's Honda for all of your Honda needs!

I bought a new Honda from Ocean Honda of Ventura. I was so happy with the entire process. Manny, my…read moresales guy, was so friendly, so knowledgable, so patient. I made two separate visits, and he was never pushy during either visit. At the second visit, I had a checklist of literally 50 questions, and he spent like 3 hours with me going over each and every one of my questions. He showed me how everything works. For example, I wanted to see how the sensors work when parallel parking together. He showed me how the front sensors, the rear sensors, and rear camera all work together to help you parallel park safely and with confidence. I asked to do it a second time, and he gladly did. I asked to do it a third time, he gladly did, letting me fully understand how it all worked, and that it was exactly what I wanted. He was like this for everything, friendly, patient, and making it fun! He never felt like a sales guy, no pressure! No arm twisting! So different than the other places I went!!! He knew the exact answer to 49 of my 50 questions, and for the 50th, he asked the service/tech guy (Omar), who told him the "trick" to get the feature to work (you had the turn on the feature in the menus). Then, five minutes later Omar comes back to make sure we got it to work. We said we got it working, and there were high fives all around. Manny stayed late, way past his shift, never watching the clock, never urging me, never pushing. Doing the deal was very fair, very friendly. On top of all of that, when it came time to do the final paperwork and signatures, Jonathan (who did the paperwork and signatures) was so friendly and upbeat. It was 10pm, and he was like "Dude, you are buying this car, congratulations. Welcome to the Honda family!". After the last signature, he high fived me and saw me to the car. Everyone there was awesome, Manny, Omar, Jonathan, JP, and the manager Angel. Thanks you for helping me buy a car that is right for me.

We recently acquired a VinFast Vf8 after working with VinFast Ventura's sales representative David…read moreJimenez. We cannot speak highly enough about the service he offered us in the process of acquiring the car. We live about 45 minutes away from the dealership and initially were uncertain of how well the Vf8 would fit in our parking area because of some unique parking angles in that area. Before we purchased the car, David drove the car up and worked with us to confirm that it indeed would fit in the parking spot. The VinFast has a number of very sophisticated electronic selections with which we asked for assistance after buying the car. David again came to our house, spent an hour or more helping us adjust settings and get familiar with the car, and we became far more comfortable with the car following his visit. If anyone is considering a VinFast, we'd strongly recommend contacting David.

From the owner: Vehicle Showroom and Service Center read more

Bobby was absolutely amazing! He made the process of buying my car easy! He walked me through…read moreeverything, and made sure I was aware of everything I needed to know to get started with my new car!!

Excellent car buying experience. The staff were truly helpful and professional from sales manager,…read moreHoward Korey, to Miguel Hurtado who went over the car's details with us. Even the gentleman who was the Finance Mgr., whose name I regrettably do not recall. In short, my wife and I highly recommend this dealership.

I was having my car serviced and walked over to the new car showroom. I was interested in getting a…read morehybrid. Anyway, for my two year-old Range Rover with 5,800 miles, and in perfect condition, they offered me less than half of what I paid a little less than two years ago. Why would anyone ever buy a $100,000 Range Rover when you lose half its value even with super low mileage, in two years. Shaking my head......

I wanted to express my wonderful experience here with my wife and kids. We were looking for a…read morelarger vehicle and decided to check out the Defender 130. From the first experience walking in, Martin ended up helping us, he was very nice, kind and not pushy. He did follow up after since we explained there were three vehicles in the running that we wanted to test drive. Over the next week we test drove all of them. Unfortunately, we chose a different vehicle since it was bigger. The Defender was extremely nice and we really wanted it but it did not fit our need with the size. Karina from their office did follow up again to see if we decided and we explained the situation. I just wanted to express how wonderful the people are at this dealership. I will definitely buy a vehicle from here in the future, one of the better dealer experiences I have had.

I purchased an automobile from Kirby Auto Group in Ventura, CA last week!…read more The Sales Representative named; Francisco and the Finance Director; Adam Quinones were outstanding professionals who provided excellent service! I highly recommend this dealership for anyone who is in the market to purchase a vehicle!

I wasn't planning on buying it that day, but after hearing that Kirby Auto Center had the type of…read morecar I wanted, I drove the long way there. I decided to buy it that day because of the patience and friendliness of the car salesman with his customers! They delivered it to LA the next day and explained the car in detail and in an interesting way for almost 30 minutes. I was upset because I lost my beloved car in a car accident, but I really like the Subaru I purchased, and I am extremely grateful to the seller who sold me the car for his sincerity. Kirby Auto center is great dealer I would recommend 100%!