I am very unhappy with California Solar System because:
1. Installers provided husband & I with inaccurate information.
2. They listed wrong e-mail & we didn't receive updated appointment information.
3. Representative, Maritza, is not well informed & provided me with wrong information.
4. Maritza stated all delays were PG&E's fault & because of PG&E's delay we were not receiving solar energy credits, PG&E was keeping the credits.
5. Maritza stated that the delay in processing our application was due to PG&E being closed for 2-weeks in late December due to Holidays.
6. California Solar System sent a document to PG&E with my signature dated 1/9/18 & of which I DID NOT sign or date 1/9/18. ALL DOCUMENTS WERE SIGNED 11/8/17. This is very underhanded.
Today 1/19/18, I called California Solar System office because my PG&E bill did not reflect a decrease & I did not receive e-mails from their company as they informed us we would. (They listed the wrong e-mail.) I spoke with a lady named Maritza. When I gave Maritza my account #, she misinformed me that our system was working & saving energy as of 12/15/17, which is also what the installers said. She stated that our PG&E bill reflected the changes beginning 12/15/17. I informed her that I received the PG&E bill & it did not reflect solar system use. I had to ask her to look at my account & check again. She said we were connected as of 12/15/17. She said her company processed the paperwork timely & said PG&E's had not processed the paperwork, that maybe they would process it by next week Monday, 1/22/18. She said PG&E closed their office for the last 2-weeks of December for the holidays & this is probably why our application had not been processed. I asked her since my system is working, does that mean PG&E is collecting my energy? She said yes. She said they will not retro-actively provide me with solar credit until they process the application. After the application is processed then I will start receiving solar credits on the date processed & no sooner. So I said, PG&E collects my energy & I loose out for over a month? She said yes. She said I will be loosing out on solar energy credit until PG&E processes my application. I told her it didn't seem right. She said that's the way it is. Additionally, I told her that I knew PG&E did not close their office the last 2-weeks of December because my sister works for PG&E & my sister worked those days. Maritza then said that the PG&E Solar Dept. closed for 2-weeks & for those 2-weeks, nothing was processed. Maritza blamed PG&E for all delays.
My husband and I signed paperwork with California Solar Systems on 11/8/2017, they came & installed the panels on 12/15/17. They informed my husband & I that we were connected to PG&E & an inspection would occur within two days as a formality & that our system was already working & saving energy. The inspection was to occur Monday morning, 8:30, 12/18/17. On 12/18/17, my husband waited for them all day & they did not show up or call. When we called them on 12/18/17, it must have been their lunch hour because the phone was not answered & we left a message. They did not return our call so my husband called the installers & sales representative. They said someone would get back to us. When they got back to us, they said it was not necessary for an inspection. Well, as I was leaving to a doctor's appointment, the inspector showed up unexpectedly on 12/21/17. When I called their office, the lady that I spoke with said she forgot to let us know the date had been changed. She said she had the day off on Friday 12/15 & someone should have called me. She returned to work on Monday 12/18/17, the day of the inspection. I asked why hadn't she called on Monday 12/18 to say the date changed. She said someone else was supposed to call us on Friday 12/15. On 12/21 she said not to leave my house because they needed to complete the inspection. I informed her that I left & informed the guy that he showed up without an appointment & I had to leave. Today, 1/19/18 when I spoke with PG&E, I realized that Maritza of California Solar System provided me with inaccurate information. According to PG&E we will be operable sometime in February, but no later than 2/22/18, which is over 3 months from date of signature and different from the date of 12/15/17 that was provided by Maritza. PG&E stated California Solar System provided our application to them on 1/9/18 and it has my handwritten signature on it with that date. I DID NOT SIGN anything after 11/8/17 and a California Solar System representative did not come to my house to obtain my signature on 1/9/18; so someone changed the dates or signed on my behalf with a new date of which I did not authorize. PG&E representative stated California Solar System should be aware as to how long it takes to process paperwork from the day they send the application. PG&E also stated they did not close for 2-weeks in December. read more