Okay, I was going to let this be. But, in talking to my insurance to get approval for a new fitting, it turns out that after: * the ill-fitting lenses * ignored complaints of eye pain and fluid leakage * having me mail the lenses back then refusing delivery, and finally * having me drop off the lenses in person, plus * making the insurance ask multiple times for their version of events, The office told my insurance they were refunding the fee to be done with me. They could have said I had legitimate complaints, or simply that we disagreed with my expectations for level of care. But instead, I found out that me being a tenacious advocate for myself caused me to be labeled a troublemaker, basically. I doubt anybody would accept that as high quality care. read more

Having to wait 2-3 hrs every time you come is just unacceptable. They need to figure out their scheduling.

The office experience is great friendly patient staff. Quick and fast if you do all your paperwork ahead of time. Quality of care and type of care from the whole team is great. We come here to see Dr. Ong and is often pleased with her knowledge and expertise with eye care. [Amazing Ophthalmologist ] read more

California Eye Specialists - Pasadena - Optometrists Near Me - Pasadena, California

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Dr. Camara is nice, but his office team is not up to his standard. You can never get a hold of them on the phone! Today, I was on hold for 42 minutes, I was "next in line", but 42 minutes later, still holding... I even called from my other phone, talked with appointment setter and informed him of my hold time and why I need to speak with someone. I finally got through to someone in reception, I told them about my frustration with reaching them, asked if I could get my results read to me with the other doctor I am seeing a week later, but no help. So after I told her about my experience with them, she just said nonchalantly "ok", I was so pissed off about her lack of care , I just said cancel my appointments (3 total appointments, who has time for that!?) and hung up!! Never doing business with them, you all need to respect your clients time and hear them out, act like you care! Called Linden right after and booked my appointment for tomorrow in less than 3 minutes! read more

I had an appointment with Dr. Ashley Zsaton, and the very first thing she said--without even examining me--was, "This is not infected and it's not covered by your insurance." I reminded her that I had already been to this office three times in two months with different doctors. She glanced at my eye from about five feet away, then told me she would inject something into my eyelid to break it down--without ever actually checking under my eyelid to see what was there. No exam at all--100%. This kind of care is shockingly unprofessional, and I truly cannot believe it. I will never see this dr again ! Terrible . read more

This is a very busy practice. The staff is always very friendly and efficient. The doctor is knowledgeable and kind. I am very happy with care I recieve read more

The staff is always friendly and greet you with a "welcome" as you walk through the door. Dr always listens to my concerns. Very busy location, always plan to stay for at least 2 hours. You have to wait for good service. read more

I should have read the reviews before making my appointment! I had to wait TWO HOURS after my appointment time to even see the doctor. Everyone is nice, but this is terrible. I will be looking for a new Eye doctor--and reading the YELP reviews. Just walk away! Do not go here! read more

Overbooked and always an hour to 2 hours after the actual appointment time. What is the point of making an appointment if the time doesn't matter. Also hard to get a hold of anyone via phone. Almost impossible to reschedule appointments as they are booked weeks to months out. Dont understand how this is one of the in network places so there is no choice to find another as this place is horrible read more

My elderly husband had 10am appointment to see a surgeon who sees patients at this location once a month. The parking lot was full so I had to drop him off and find street parking. The waiting room was packed with most elderly patients. After 45 minutes of waiting my husband was informed there are two patients ahead of him and this particular doctor's appointment usually takes two hours. At 10:55 he was taken in to perform tests that was already done yesterday to save time! He was then told to go back to the waiting room and there he is still waiting 2 and a half hours past his appointment time. Complete disorganization and lack of communication! read more

Update: After ditching this rathole for near malpractice (caught by me), a competent clinic had a different diagnosis - said the CES treatment was flat wrong for their own (mis)diagnosis. Astounding - for routine cataract surgery, they: - made an utter hash of scheduling, like texting me an appointment that did not exist, then on arrival informing me they could not reschedule because they would have to check the doctor's schedule (!?!). - nearly committed TWO INDEPENDENT ACTS OF MALPRACTICE - the wrong treatment for the diagnosis, also wrong. read more

Been giving the run around for almost 16 months to end up with multiple test, and my eyes are healed by themselves. Sad , but full of lies. I reported this to Optum. Stay away. Monrovia and Pasadena offices.....stay away... read more

This is just my review, I was referred from Dr. Collins in Laguna Hills for a STAT visit regarding my hematoma in my right eye, the staff there made sure to get my in to see Dr. Amini within a week since I couldn't see in my right eye. Now upon reading other reviews about this facility, I was a bit worried since it was going to be a two and a half hour drive from where I was, I called to make sure they accepted my insurance and they gave me wonderful advice. I have HMO insurance, so that was a less hassle than PPO because I didn't have a copay, it was already authorized and the staff there was wondering when I called. They stated as long as I filled out the pre-check in and arrived fifteen or twenty minutes before my schedule appointment to make sure I get in on time; keep in mind this office is pretty and I can see why. (I'll tell you why in a minute). As my appointment was at 9:40am, I got there at 9am. ON THE DOT. and the parking is full, we got lucky as someone was leaving. They have a private parking lot, no pay meters unless it's full, you might have to park in the streets or can drop off. Once we were parked, we waited for fifteen minutes before going in, upon coming into the front lobby I was check up by a friendly receptionist, she even said thank you for pre checking online since it made things easier and smoother. The lobby was full but there were some empty chairs in the optimal glasses showcase area. Maybe I was lucky, maybe everything went smoothly, but I was check in with an MA at 9:41am, and I was on my way to see Dr. Amini. I was there for about an hour or so, I had to get injection in my eye but the staff and the doctor was so nice and helpful. Again, this is my experience, I know I read some before coming here and like I said, I was lucky. Timing and services was amazing, now it's day three and my eye is clearing up from the floated. The team was amazing, I can finally see clearly and can't wait for my next visit. It was my first time getting an injection in my eye, but the MA and Dr. Amini make sure I was comfortable and numb my eye before the procedure. I didn't feel a thing, and boy, was so happy until it wore off and definitely going to bring an ice bag next time since it was a long drive home for me. Worth the drive and I rewarded dim sum down the street, which was so gooooodd. Thank you to the wonderful staff for making my appointment so smooth and wasn't that long as people were stating on yelp. I was a bit scare since I was coming all the way from south of Orange County. read more

The front desk staff are rude and overall unprofessional. The countless patients that walked in and approached the front desk were met with a poor attitude. The office overbooks and you're waiting an hour and a half to two hours. Doctors are nice but unsure worth the headache. read more

Been going here for years. Dr. Camero is great. They are always so helpful!! Love the selection of glasses

Absolutely the worse customer service. I have been trying to obtain my eye tests and films for three months that my optometrist is requesting. I can't SEE ever going back here ever again and I don't recommend it to you. read more

From my previous review, on July 19, someone named Valen B. from this business contacted me via Yelp message asking for my contact and said she'd get back to me once she looked into the matter. I gave her my contact. Today is 8/22 and needless to say, she never got back to me. Not sure why she bothered to reach out when she knew she wouldn't get back to me. Was really a waste of my time. read more

Terrible place! Not recommend. Usual wait time is at least 3 hours. Most patients are elderly. Complete disregard for patients needs and value of their time. So sad. read more

I had the good fortune to be seen by Dr Michael Savetsky this morning. He took the time to explain in depth and the consultation was courteous and professional. He is supported by a kind and considerate staff, and I recommend both him and the facility highly! read more

What an unprofessional place! I had my appointment with Dr. Go today to discuss MRI results due to recent migraines that are causing vision changes. I live in Ontario and drove to Pasadena for my appt. I get in, get greeted by Lizbeth & tell her I am here to see Dr. Go. Her colleague next to her whispers something. Then, Lizbeth tells me "there are errors in the scheduling system" and Dr. Go is not available today. Are you f-Ing kidding me? Why didn't I receive a call?! A message?! I am going to see another doctor, but if they recommend this place to you, don't go there. read more

Lack of communication. They overbook patients. Second time they cancel my appointment without notice. I was scheduled to see Dr. Alan Fong. They claim they called my house phone. But no record in my caller ID or no voice mail left. Extremely inconvenient to have to pay for my ride to their office and they simply continue to lie. Be considerate of us Seniors that live on a budget. read more

The office had done a test for me on December 2022 at the time I was told that someone would contact once they got my result. By there was no phone call, no follow up for weeks. then I called the office and I was told someone would call me back then like before no call back zero follow up. My insurance was charged for the test. awful place, I would never recommend this place for people. read more

PHONE service HORRIBLE !!! No answer tried text reply 13 hours later before 6 am the generic general reply. read more

The worst company ever! No care for patients. I've been to two of their locations and bad experience on both. Rude front desk, one confused mre with other patient, waited 4 hours til she noticed!. Been trying to get glasses for my mom with special condition and it's been two years ! After being tossed from one Dr to another finally got someone who tried to solve our issue but when I call back because glasses (lense prescription) didn't work out they are saying the doctor who saw us doesn't have appointments the rest of the year!!?? Got hung up twice. They are so disappointing. I am very frustrated. I am going to call insurance to see what other company I can be switched to. read more

Very nice and clean facility. Easy parking in the back. But the cherry on top was the excellent experience I had with Dr. Duan. She was very calming and very gentle. (I was super nervous). She also slowly explained all my options and even wrote them down for me. All the staff was very kind also. read more

California Eye Specialists - Pasadena - Optometrists Near Me - Pasadena, California

They are so good all stuff is hard work people. Good parking facilities close to the restaurant

Terrible phone service. They have a new system and you cannot get through the main office. When you call you are referred to reservation center and they put you on hold forever. They sent me a confirmation the day before my appointment and cancelled my appointment the following day stating the Dr is off that day. I had this hard appointment to get for several weeks just to find out that they cancelled me the day before. This is just unprofessional. The only way to get through the Pasadena office is to drive to the location. read more

I went to the Pasadena office for a photo of the back of my eye -- this was ordered by an Azul Vision doctor in Monrovia. It took me two months to get this appointment. I arrived at the scheduled time (10:15) and was not seen until NOON. Nearly two hours late -- the tech called me in and did some kind of periphery test rather than the photo that was ordered. He said he did the test that was ordered. Someone certainly had a typo in their brain. During my nearly 2 hour wait, the front desk staff acted like "Stepford wives" -- no sympathy, no sorry about that, nothing. Just told me to sit down and wait. I believe they take advantage as their patients are basically ordered there by Optum, which oversees "care" for the many of us on MediCare who have an HMO. read more

Zero stars should be an option due to front office staff and "manager". The scheduling is outsourced which doesn't ever coincide with the actual office. I've been told one location only to show up and then be told it was scheduled somewhere else. Or scheduled with one physician and then to be switched to another while you wait. Wrong type of appt.'s scheduled without any explanation. Staff shrug their shoulders and say "I don't know who scheduled you?" Manager is apathetic, which explains front office attitude. I will say I have no complaints about the back office staff they have all been quite nice and professional. read more

This location overbooks and makes you wait for an hour or more, the smell in this location is utterly disgusting.I will schedule other appointments at a different location. The staff is kind of lame as well. read more

I received care from here for over a year with no improvement. I think overall they provide competent care and I always had a good experience with Dr. Camara, but unfortunately I had to start seeing a specialist (Patel) to get treatment. This is where they got incompetent. You will wait at least an hour past your appointment time every time you go. You also will not be able to get an appointment to see your doctor within a month of when you need to see them. I've been trying to schedule a follow up for a year but they don't release schedules past a month so every time you call back to see if somethings available it will already be booked. Unhelpful call center, unsympathetic staff, really terrible experience. To top it off I lost vision in one of my eyes because of the lack of care I was able to receive. read more

Had an appt at 2:20 . Was taken back to the exam room they dilated my eyes . Then sat back in the waiting room not the exam room but back to the waiting room. It's 430 pm still waiting in the waiting room with other patients waiting to see doctor. It's 445 I asked the front desk what is going on I have not seen the doctor . Eyes were diluted along time ago at 220 pm. I have not seen the doctor and the front desk said the doctor is in a meeting . What!! Meeting the office.closes at 5 pm I've been waiting here since 220 pm . I left upset never saw the eye doctor. This office needs better time management on scheduling appts for patients. Terrible service with the staff at the front desk and back office with young staff laughing and playing while seniors are hungry waiting pass 2hours for dr. Appt. read more

The Optical Dept has horrible customer service. I got my glasses in Jan 2023. A few wks later one of the lenses started popping out and the screws kept coming off. I went in twice and all they did was tighten the screws. Last Oct I went back for the 3rd time but this time I requested new frames since clearly there was a manufacturer error (seems that this is not offered unless you ask). I was told the new frames would be ready in 2 weeks. 1 month later I called for an update and couldn't get a hold of anyone. I left voicemails but never got a call back. I finally got thru on Jan 16 and was told that someone would call me the following day with an alternative solution. It's been over 10 days and no one has bothered to follow up as promised. I am in disbelief and appalled by the poor customer service in this establishment. I am searching for a new provider. A 1 star rating is way more than they deserve. They are in breach of contract and don't even care. They get negative stars from me. read more

I have been to this office a few times. Today experience is the worse and it's after it came under the umbrella of Azul Vision. Unprofessional, uncaring, and disrespectful of my time. I made an appointment to see my regular doctor Dr Warner. I called to confirm my appointment with Dr Warner this morning. I arrived at 2 pm and informed the receptionist I had an appointment with Dr Warner. When I was in the exam room, I found out Dr Warner was not there today. If I knew a mistake was made by the person scheduling the appointment, I would have rescheduled had I found out this morning or even at check in. My appointment was at 2:20. At 2:35, I checked and was told there was 1 patient ahead of me. At 2:50, I checked again. At 3, I was finally led to the exam room. At 3:20, I was still waiting for the doctor. I left my room to talk to a nurse. At 3:30, the doctor showed up and told me I was not on her list. Didn't her nurse tell her a patient was waiting? The consultation lasted 5 minutes and I had to schedule an appointment with my regular doctor. Appointment made and it's close to 4. I was in the office for 2 hours for a 5 minutes consultation. Wanted to talk to the manager about my experience. She was gone for the day. Well, it's definitely not a well ran facility. Young doctors and nurses walking around without a care. Let's talk and gather. Let the patient wait. read more

Love this place! The girls are so helpful and funny. It would help if I could see them! Their equipment is so advanced since I last came here. Made it so much easier and faster. Dr. Patel is great! What can I say, I'll be back every six months! Thanks guys for making my visit so relaxed! read more

California Eye Institute: Patient service is second to none! The staff and eye doctors were good at stepping me through the processes. I was greeted and checked in pleasantly by Katherine Flores, who has great mannerisms and great customer service. I thank her for easing my stress levels. Keep up the good work Cal Eye! See you in 2021(two thumbs up!) read more

First off, I travel from Santa Ynez, Ca. for the past 2 1/2 years to see Dr. Alan Shelton, which is a 6 hour round trip. To say I highly recommend him to all my friends and holistic health clients is an understatement. In May 2018, Dr. Shelton performed a cataract surgery in one eye and pretty much saved my vision in the other after a Santa Barbara "glaucoma specialist" surgery/after care went terribly wrong.. Dr. Shelton has been a godsend to me, being not only the most compassionate and deeply caring medical professional I have ever run across, but IMHO is probably the most skilled eye surgeon and combined glaucoma/cataract/dry eye specialist in the country. Never for one moment have I ever been afraid even when it was looking like the damage to my right eye from the other MD's surgery and post surgery treatment choices might be permanent. His calm demeanor and self assurance won my unwavering trust. He is a beyond the box, creative thinker that has come up with a glaucoma regimen that saves me from the many side effects that glaucoma eye drops are notorious for while preserving my vision and has come up with natural solutions for the dry eye that comes with the combo of age and glaucoma meds. To top it off,the state of the art testing equipment at Calif Eye Specialists is unparalleled for getting to the root of your eye problems. The above coming from a me, a holistic health care practitioner who rarely sees medical doctors, takes no medications prior to this, and never had a surgery in my 69 years says it all. I have found all the staff at the Pasadena clinic to be totally excellent with Kathy Flores keeping everything running like a clock. She has gone above and beyond to help me with any of my needs and is always calm and cheerful...even during Covid times. She is a rare find indeed. Walking into the cozy, well appointed Pasadena office is like being invited into someone's home. I feel pampered from the minute I walk in the door to the time I leave and even look forward to my visits. I would give 100 stars if I could for the treasure that Dr. Shelton and his staff are. read more

This should be your last resort if you are looking for eyecare. I dealt with their disorganization and their random cancellations of my appointments for a couple years until I called my insurance provider and told them I need someone else. Do Not give them your business no matter what they call themself now (Azul Vision). read more

Screwed-up the appointment time & location, twice, so I had to go to 3 different locations 20 miles apart. Staff is over-worked and indifferent. The prescription I received had to be rechecked for accuracy because my vision was less clear with my new glasses than with my old glasses. After multiple visits, I gave up and just asked to return the glasses and have my insurance company reinstate my vision benefit, which they did. I'm going back to my former optometrist who costs a tiny bit more but with whom I've never had so many problems as with California Eye Specialists. Do yourself a favor: don't go there. read more

The doctors and nurses here seem competent. The support staff is terrible. Their automated call back system does not work. The staff seems unsure of the basic structure of the office. They do not return phone calls. They do not follow up on Prescription orders. They will not allow you to speak directly with the doctors. And they are somewhat rude when you call them out on their problems. A simple call for information can lead to an hours long frustrating experience being bounced from office to office all over Southern California. I have no confidence they could provide timely follow-up response if any complications arose following a procedure. If you want service I would highly recommend you avoid this practice. read more