Absolutely the worst experience I've ever had at a vet clinic/vet hospital in more than 30 years…read more We were 10 minutes early to our appointment. When we got to the reception area we were told we would not be able to see the vet even though we had an appointment and were early. In actuality the receptionist/man was late coming back from lunch which made the people waiting on him appear to be late. We tried to explain and the man at the reception desk said nothing but slipped away and brought back the store manager who was very rude and said we'd have to be rescheduled because we were 5 minutes late. We tried to explain but he yelled at us and told us to leave! I could not believe it. He was a very feminine speaking man and he was awful. They obviously do not do any training with even the managers. Sorry excuse for a vet clinic. STAY AWAY!

I do not recommend. Pay the extra bucks and go to your vet . It was just bad service ... busy ,…read morerushed , too many hands on my dog. He wanted to bite . Specifically requested flea & tick prescription and did not receive. Called back assured me it was coming by email and be 24 hours , never came , called and called and they wanted me to come back in . BS

The veterinarians at 98th and Northern are absolutely wonderful but those little vet techs are rude…read moreand need to work on their customer service skills. The little girl today told me I would be charged extra for a service that I've paid for in advance because I was a week late bringing my dog in for his 3rd round of shots. She said, "You'll be charged extra because You. Are. Late.". She's very fortunate my mother raised me right.

They scheduled the follow up booster appointment and when I get there it with cat in the box they…read moretell me 18 days is too soon for the booster and it must be exactly 21-28 days. Why schedule us for 18 days if they are going to turn me away when I get there? At $200+ I may as well go to a real vet.

I went to Petco and Vetco was there. I have a 6.5 year old Golden Retriver. I asked for and paid…read morefor a three year rabies shot. They gave me the paperwork that shows they used a 3-year vaccine, but one gave me a certificate for 1-year. They are a total rip-off.

I advise no one to go to vetco at petco to take there pets if they system says one thing instead…read morethem looking at the paperwork in dog folders they gave my shih tzu extra shots telling me system told them so wats purpose of the booklet if your not going 2 check it and my dog had shots 1/17/2025 wasn't due til 1/17/26 went just 2 get deworm pill and they gave him shots on 2/8/25 then gonna tell me corporate that they not going refund me my 194.00 and I went for deworm tht cost 34.00 r serious i have 2 puppies and we went be returning so if yall decided to keep supporting check ur paperwork bc u will be charge for something u don't need that is considered stealing and it was done at petco in hammond they assistant jaden.h don't know how check system and make sure u don't be over charge

Vetco is really about vetco. They are not there because the animal need his vaccines, they decide…read moreif they want to work or not. I have never had a positive experience at petco/vetco. I'm sure their policy is not to care.

We have taken our dogs in for their vaccinations and found this to be a good and positive…read moreexperience. This is a relaxed atmosphere, friendly and caring employees. The vet is extremely nice, caring individual with much experience working with animals. I hope to continue to utilize Petco for future vaccinations.

Came in for emergency dog food for the bestest boy on earth (my dog) because chewy was delayed…read more Wasn't greeted cared to much about their phone (cashier) restroom was your worst nightmare (those horror Erie truck stops we all dread) to be polite because this is public (#2) all over floor wall and outside of the stalls door. Told cashier when checking out you might wanna get someone to clean the RR they laughed and said it's on the list. Went back to their phone. Grabbed dog food, store layout isn't labeled great so was walking around like a lost puppy found it after 10 minutes of searching. Next task was finding a tooth brush for the dog they had some but not the brand or style we've used previously (have purchased in this store but in Colorado) There were a grouping of techs in scrubs (work badges for Petco) just gossiping about a girl who was doing unethical things and again wasn't greeted just given the cold shoulder Now to check out. Cashier same as before no greeting was told give me your number not asked. I gave it charged me double for everything I had to circle back into the store after noticing I was charged twice for everything. I used Apple Pay so because who carries a wallet. Really!!! lol I was told tap your phone it'll be there 2 hours to 2 weeks no way of knowing but here's a receipt figure it out with your banking and went back to his phone.

VETCO VACCINATION CLINIC- went in today with a 10:30 appointment for 2 vaccines- bordatella and…read morelepto. What a disorganized mess that I will never ever do again. There is NO SEPARATION between appointments and walk ins. People were gathering down every aisle and nook and cranny. The 'check in' coordinator never even tried to form a line and would choose who she was helping next. FRUSTRATING!! A 10:30 appointment took well over an hour. Also there is no savings whatsoever, each vaccine is $50 and there is no savings at all, they high pressure heartworm and extras! This is my first and last visit

I went in for Tigger's scheduled appointment with Vetco. We…read morewere there about an hour in total from picking up kitty food to shots/check-up. Did not have to wait long in line to checkout.

**DO NOT COME TO THIS STORE!! Terrible customer service and staff unwilling to help.**…read more I visited this Petco location on May 14, 2025, and had one of the most frustrating retail experiences I've ever had. I had placed an online order for dog food two hours before arriving and came in to pick it up. A woman, likely in her mid-20s, was folding towels when I approached and explained why I was there. She immediately told me she couldn't help me without a confirmation number and made no effort to assist beyond that. I explained I didn't have any dog food left at home and really needed the order. She simply repeated that without a number, there was nothing she could do. Once I pulled out my phone and gave her the confirmation number, she said the order wasn't marked as a pickup and wouldn't be ready until the next day. That's completely false because I checked out specifically as a pickup order. I asked again if there was any way she could help me, and she still said no. When I asked her name, she refused to give it, saying she wasn't comfortable sharing it. I then asked to speak to a manager, but--surprise--there wasn't one on site. Eventually, someone named Armando came out and at least attempted to help. I explained the situation, including how unhelpful the other employee had been. He checked me out and completed the order, which only confirmed that it *could* have been done from the start. The woman never apologized, never offered a solution, and seemed more interested in closing the store than helping a customer. Sadly, this isn't the first time I've had poor service from her specifically. If you value basic customer service and being treated with respect, **avoid this location at all costs****

I would give less stars if I based my review on my recent experience but I am going to rate higher…read morebecause all of our previous appointments were great. We bring 3 of our furbabies to Lovet and always had a positive experiences. We always do the first morning appointment and the woman that greets us is always kind. Typically Zachary sees our Bella and is very thorough and explains everything. Techs have all been amazing and show compassion with our pups. Yesterday we took Bella in for her annual check up and some vaccines. The doc we had wasn't one we had before but she literally spent less than 5 minutes with us. Didn't ask us any questions. Just was quick, administered the vaccines and took off and her tech took over the rest. $80 for what? It's not like she was super busy,overbooked or behind. Appointments are what? 30 mins? I even made a comment to the tech how crazy quick that was and she replied saying well we don't want to keep you here all day. I get that and appreciate that. But 5 mins? Just the lack of any sense the doc cared is what bothered me the most. We live in a 15 mile radius of 8 Lovet locations so I guess we will try another location next time. Suggestion for the App developers: Please add the dogs vaccine history and transaction history on our profiles. It will help allow us that have to budget to plan our expenses better.

Getting your pet checked out is great. Customer service is horrible and you given the run around…read moreand told misinformation.

Pet Life has the BEST staff. They care not just about your animal but about you. They helped me…read morethrough a tough situation with care & kindness. I cannot recommend this place enough. Everyone here is beyond helpful. Shoutout to Norma, Holly, Gabby, Lauren, Dr. Kastner, Dr Notario & everyone else working there. Thank you guys so much for all that you are doing there & thank you for helping me get my cat Bibble back to his happy playful self!

Pet Life Vet Clinic has been a great place to take our dogs for their annual visits plus…read moreemergencies with our dogs.

Friendly, prompt, professional knowledgeable and caring with your pet! Fair pricing. I would…read morerecommend!

Five stars, hands-down! I have a very picky cat that tends to have potty accidents in vehicles, so…read moreshe can't travel. So I found Valet Vet Mobile Veterinarian Services. They scheduled and came out within a 24-48 hour period, based on my needs of my schedule. They completely accommodated my window of time and the team that came out was amazing and so friendly. They sat on the floor with my kitty and calmed her did what they had to do to check her weight, vitals, and her blood, after they released our cat, she didn't run away. She knew they were safe. I can't thank you enough, and look forward to the beginning of a furry relationship. ;)

Our dog was dealing with a pretty heavy limp the last couple days and we wanted to schedule an…read moreemergency vet appointment at their Vetco. The room was clean and they saw us quickly - waiting only 10 minutes tops. The tech was awesome and the vet was solid as well. Didn't catch either of their names, but both ladies were patient, kind, and informative. We left with an anti-inflammatory as well as a recommendation to monitor the limp and come in for an x-ray if the issue didn't gradually get better. The Petco store itself was a pretty good size in a nice area of other businesses. They had a variety of animals for adoption as well as aisles and aisles of food, treats, training equipment, comfort, etc. The store was clean, their bathrooms were well taken care of, and the staff at the front table was polite. No complaints with the store, but didn't spend much time in it because we were there for the Vetco

Please don't send first day employees out to "help" customerswhen they have no clue about anything…read morein the store or even what the store sells.. Do some training first and please tell them not to engage in personal conversation with other employees while a customer waits for them to finish talking about their day. PetCo needs to get real about customer service as there are other pet shop and Amazon that treat customers much better.