I had previously done business with Caliber and LOVED them when I lived in a different state so naturally with the wonderful experience I had with them previously why not go with them again. I unfortunately didn't have the same experience. I tried to be as patient as possible and understanding with the staff and the man who is putting in charge of my case and was promised three different dates that my car would be finished and they never seemed to meet those deadlines finally after six weeks and paying out-of-pocket for a rental for two weeks The guy I have been working with told me it was my fault that I had gotten a rental before I was able to get to see them (mind you I only have one vehicle between me and my husband and we both work so this was not an option even though he so rudely pointed out that I was at fault for running out of time on my rental coverage) he gave me excuse after excuse for why my car was never done on time. it also had been brought to my attention from another staff member who worked the phones that they told me that somebody had ordered the wrong part for my vehicle and that was part of the reason for the delay. When I asked the guy in charge of my case what was really going on he gave me some long drawn out story about Covid being an issue and things being backordered due to labor shortage. I asked him why he didn't take a detailed inventory of parts that would be needed when his team originally broke down my vehicle, and estimated the damage and inquired wouldn't that have been a more efficient way to do business, and to get things done faster to which he made up more excuses and told me that I don't understand how things run in the business world I found that comment to be insulting since he did not know me or my background. I told him I wanted to speak to somebody above him at his branch he told me some one would call they never did. I called two different Caliber collision offices near my home and asked for a number to reach out to his supervisor or an email address and another woman at the Centerville location was kind enough to help me. Finally a man reached out to me, claiming to be a DM, and indirectly, took his side, but told me that they would help cover some sort of rental that I had to pay out-of-pocket, (he threw in "not because they have to though") I never saw that reimbursement they wanted me to review and at the time I was too angry to review but now I feel like I can give an honest review without putting my emotions into it. I wouldn't recommend this branch. read more
