My experience here was beyond disappointing. I came in after a minor accident, expecting a straightforward repair process. Jacob initially made it seem like they could take the car in, fully aware I was working with Progressive. Later, I was informed they're not a Progressive repair shop--which is something he should have disclosed during our in-person conversation, not after I followed up. He told me he would contact me with next steps, but never followed up. When I reached out again, he said his phone system was down--yet he had my email, and still made no effort to communicate. I was left completely in the dark, and frankly, it felt dismissive and discriminatory the way I was treated throughout this interaction. He also said that it would take up to two months to repair my car because we would be going through Progressive and sent me to the Caliber Collision in Sevierville--which was a worse interaction. This could have been avoided with basic honesty and professional follow-through. I would not recommend this location to anyone looking for transparency and respect. read more

I have been on the fence about writing a review, but I feel my experience will help others in making a decision. Personally, I was left feeling less than wowed and, after having my vehicle back for almost a month, the experience is still eating away at me. Caliber Collision makes a lot of promises but my experience was less than. I don't want to get into every single detail, but rather speak to the larger concern .... the repairs. I was in a collision that caused extensive body damage and Caliber did an outstanding job repairing, painting and reassembling. Where they failed was in the finer details. I have protector strips on my doors. The side they repaired got a different color than the side that was not repaired. (I don't know that it would have cost that much more to have them all match). Furthermore, they were not put on properly and are coming off and leaving a sticky, ugly mess behind. In addition, an 'H' for Hyundai was on the driver and passenger doors. They replaced them and they looked awful. They were two different colors and they were not applied with care; so much so that they are no longer on the vehicle. When I brought it to Jacob's attention he assured me that the heat would smooth out the air bubbles and it would look as good as new. (Mind you it was well after 4:00pm on a Friday and I got the impression they just wanted to be done & go home). Here is where my confusion lies ... if you couldn't replace all the protector strips why going messing with the decal. There was no damage to the driver side yet they felt a need to replace it. I am disappointed, to say the least. While I know Caliber Collision claims to stand by their work why couldn't it have been done correctly the first time? read more

Caliber Collision - Protector Strip AFTER the repairs - Body Shops Near Me - Seymour, Tennessee

Rery good service from Stefan and crew. Responsive to my questions and needs to get the car back to 100% aesthetically and mechanically. Noce to message through SMS texting etc. Quick phone customer serc from Becky. All good! read more

Excellent service from the front office to the completed repair. Customer service is the best. The office was spotless and warm with plenty of seating and fresh coffee! Jacob did the estimate and kept me informed thru e-mail from day one until I picked up my car. The car looked beautiful no sign of ever being damaged. This wasn't the first time my car has been repaired by Caliber. Their repairs and staff are always Excellent. I would not even consider going to anyone else. Do yourself a favor and go to Caliber, You will not be disappointed. read more

When I picked up my truck that they had over a week to put a grill and headlight in, I was astounded to see my truck had 1100 miles put on it since I dropped it off, I thought maybe I was crazy but I checked my paperwork where I dropped it off with them and sure enough they put 1100 miles in my truck. Stay away from here, they obviously have no respect for you or your vehicle !!!!!!!!! read more

My wife had a finder binder in our Jeep and Tim and his crew did everything in their power to find the best fit to replace our outdated custom bumpers! Every time we had to go to them customer service has been the best we've received and you can see that is a main focus for them. I recommend all my friends to them for repairs! read more