Seem trust worthy, good work! Sent by insurance quick & efficient! When I arrived the guy met me…read moreout front I waited ten minutes for an estimate then out of there! Went back super quick

Fast and great service left my truck like new highly recommend staff is very nice!!!!!!read more

My car and I have had a rough year - apparently it thought it was auditioning for a demolition…read morederby. After two minor accidents in less than six months, plus an unrelated power window issue that started before the second accident, I can't say enough good things about James and everyone at Mr. Cool's Collision. From the very first interaction, the whole team made a stressful situation feel manageable. They were warm, responsive, and genuinely easy to work with, and both repairs were finished ahead of schedule. Each time I picked up my car, it looked fantastic - clean, restored, and like nothing had ever happened. What really set them apart, though, was what happened months later. About eight months after my second repair, I was still dealing with the power window problem. Since it had nothing to do with collision work, James could have easily brushed it off and sent me elsewhere. Instead, he took the time to track down the issue and made sure my windows were working again. That kind of follow-through is rare, and it meant a lot. After a bad experience at a chain auto repair shop, this level of honesty, care, and accountability was an enormous relief. If you're a woman who's ever felt dismissed or has been taken advantage of when it comes to repairs, you probably know exactly how much that matters. If you're ever in the unfortunate situation of needing collision repairs, I highly recommend Mr. Cool's Collision.

My Toyota 2009 Yaris driver's side door was 'crunched in' by a motorist while in Dothan, Al. After…read morean ordeal (almost one month) dealing with the other driver's insurance company (which wasn't very 'progressive') to repair my car, Peter at Mr. Cool's Collision immediately got to work restoring the door ! I'm very impressed with their time table, and taking care of getting my only car back to normal --- actually they made it better than it was before the accident ! Incredibly, super-satisfied with their performance and customer relations treatment toward me first of all, and toward restoring my vehicle.Not just doing what is generally expected by a repair center, they (Peter and JR) went beyond all my expectations ! They even cleaned my car outside and INSIDE ! Such service in today's world is extremely rare, and wonderful. Sincerely, Croxton

My car repair was very well done, looking like it just came off the assembly line. And the whole…read moreprocess was extremely transparent, getting messages almost daily from where they were in the process of repairing my car. Tiffany and Jacob were very helpful all the time.

Had my vehicle towed there due to hitting a deer! They did their best and worked with insurance! I…read morewill be back if I ever have another vehicle issue!

Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

Absolutely great, my car has never looked so good. And the owner Michael was so very nice as was…read morehis sweet daughter!

Had an appoitment at 12:30 yesterday. Showed up a few minutes early. No one was there. So I…read morewaited until 12:30 and still no one. Went and knocked on door and tried to call them. No answer either way. I waited until aftr 1 pm thinking maybe they had gone to lunch and were running behind .....they never showed up. It is call by appointment which I did.

Not all Superheros Wear Capes--sometimes they come in mechanic shirts and hail from Knoxville,…read moreTennessee. I loved doing business with these AAMCO boys; it is a place where service is not a department, but their entire establishment. The nightmarish transmission debacle, which began at the unprofessional/unscrupulous AAMCO in Roanoke, Virginia, finally ended three weeks and 260 miles later. It included mobile mechanics, tow trucks, a lot of added expense, and finally a literal heave-ho to push my 8000-pound bus named Bubba the final distance, when we arrived at the AAMCO shop, in Knoxville, Tennessee, lovingly known as Knucklebusters. When my bus was pushed into the shop, I was distressed and when they put Bubba on the rack, pulled the tranny pan, and a waterfall of black inklike fluid, with silver specks, gushed out, my distress turned to heartbreak. Bubba was more broken now than when I took him to Roanoke Transmission in the first place. Mike, the owner, looked at me and said, "you know, auto repairs are already hard--and we don't want to make them any more difficult." They were words he and his team lived by. The Knoxville boys, set about turning my worst bus life story into one that not only corrected the wrongs of Roanoke AAMCO but re-instilled my faith in people, by going above and beyond, in every sense of the word. They walked me through every step of the repairs/process--explaining what happened, why it happened, and what they were going to do. What happened was that Roanoke Transmission installed the transmission incorrectly and when I returned to them, they refused to assist in any way, even suggesting I find another shop--(although I had a warranty). What Mike and his Knucklebusters Team did was call Roanoke and offer solutions for an expedient repair. They offered to rebuild the pulverized transmission in Knoxville, gather parts, and even drive to Roanoke to pick up the transmission that was 'allegedly' on the shelf there. Roanoke declined any and all offers; thus tying Knoxville's hands, unnecessarily prolonging the repair, and essentially making me homeless; because when you live in a bus and are without that bus, you are homeless. Knucklebusters helped me find a hotel and drove me to it, later returning to pick me up, so I could get additional items from my bus. When I switched hotels, they once again shuttled me about. Being unfamiliar with Knoxville, they recommended a couple of great dive bars near my motel, which I love and loved. (Peyton's Place and The Pint House). Knoxville AAMCO kept in daily communication, just to let me know I was not forgotten and to see if I needed anything or there was anything they could do to help me out. After EIGHT days, Roanoke had the transmission rebuilt; and here is where Knucklebusters outdid themselves. They DROVE 1/2way to Roanoke to pick up my transmission, to save shipping time! They returned and installed my transmission on that same day...perfectly, I might add. After about a week, they checked in with me, to ensure Bubba was running fine and we were doing well. I left AAMCO Knoxville, loving having done business with them and wanting to tell everybody about the A++ experience, with the fantastic Knucklebusters. Maya Angelou said that people will forget what you said. They will forget what you did. But they will never forget how you made them feel. Thank you AAMCO Knoxville, for demonstrating empathy and making me feel and know that you care. The real cherry on top? They made their mailbox out of Bubba's transmission!

Bought a 5 speed manual to the shop because it wouldn't go into second or fourth gear , turns out…read morethe gear shift was messed and they fixes in under an hour

they did a great job powder coating my calipers on a comp. yellow Z06 Corvettel Kudos to Josh and…read moreMichael

Purchased the brake duct kit for Camaro ZL1 with 1le. Delivery and quality were great…read more My install has slight contact between the tire and the duct hose-hose showing rub marks. Purchased extra hose and try not to turn wheels lock to lock. Given it's a custom piece and no one else has anything close I consider this currently a minor maintenance issue. Since I pull the wheels and do a brake check after every track day it's not much of a hassle to keep an eye on. New Apex wheels don't appear to have as much interference as the oem wheel. May be able to make further adjustment in the future. Braking consistency has improved dramatically so overall a great product.

Something about this place really irks me, but with that being said they do really good work. I…read moretook my car in for hail damage caused by tornadoes in April. They did an amazing job restoring all the dents. They also cleaned and vacuumed my car better than Simoniz ever has. This was one of the few body shops in town to complete this type of work, and I think they did a great job. They also finished my car three days early. If your rent your car from Enterprise at Parkside Dr. you can just leave it at the shop for the rental place to pick up. My only beef is I think they can buff up their customer service. It was pretty busy when I took my car in, and after they surveyed it to assess damage not done by the hail they just handed me a sheet of paper with what happens next and told me to wait inside. I felt like I wasn't done with the car when Enterprise came to pick me up. I prefer more hand holding at the dealership. They also have a weird queue process because It didn't really work first come first serve. Besides the quirks I'll give this place a solid 4 for returning my car much better than how it went in.

Will have been almost 2 weeks by the time my insurance adjuster receives photos of the damage of…read moremy car. I don't necessarily blame them, but if they can't handle the work, be up front and tell me to go somewhere else. We would save everyone's time.