My 2018 Toyota Tacoma was towed to Caliber Collision at the Schillinger location for repairs after being hit on the driver side front tire, with minor fender and bumper damage. When I got the truck back, the fender, bumper, and door paint did not match the rest of the truck. It was several shades lighter. The driver door was sticking, and it took the paint off where it met the front fender from rubbing against the inside seam. The road noise from the driver side was very loud, where there was not any before. Something was not put together correctly, or a seal was missing somewhere. I was even able to hear the tire noise from passing cars as if my window was open. But the worst part was that my tailgate had a dent in it that was not there when the truck was brought in. Pictures taken when it arrived at Caliber showed the tailgate with no damage. The dent in the center of the tailgate happened while it was at Caliber. Letting me pick up the truck with all these problems lets me know no one checks behind the shop personnel when a job is completed. I guess they just hope for the best, and wait for the customer to complain.
I spoke to my service advisor Devin and he said everything would be fixed.
I decided I did not want to go through all that again, and not have a vehicle, after Caliber already had it for a month, so I went to trade it in on something else. The dealership saw the mismatched paint on the driver side, and the dent in the tailgate and said they would take it in as a trade, but would decrease the trade value by $1,500.00 due to those issues.
I went in to caliber the next business day and discussed this with Devin. We came to an agreement that I would get my $750 deductible back, and we would not go through the repair process again, plus adding the new tailgate damage to it that was done there. Devin called me back that same afternoon to let me know the shop manager did agree to this, and they would cut me a check for my deductible.
That was a month ago, and no one has called me back since. I have called and left messages for my service advisor, and for the repair facility manager, and have not been contacted at all since the agreement was made.
I put the additional $750 towards the downpayment on the new vehicle on a credit card, thinking Caliber was going to refund the deductible before I had to pay interest on that $750. Now I've got additional cost tied up in this.
I have contacted Caliber corporate twice as well, with no response whatsoever.
Be very careful if your insurance company wants to send your vehicle to Caliber. They do not do a good job, and worse, they do not keep their word.
Luis Garcia
Mobile, AL read more