When you come to pick up your car..look at it you real good, at different angles before you leave!

My daughter's car was hit while parked in a parking lot, driver side front and rear doors damaged. When I picked up car after repairs completed, I didn't check work thoroughly because I had to get to work- big mistake. Rear door that was repainted did not have protective coating replaced, front door handle damaged in accident was not fixed, rubber edge around window on door replaced is not even attached correctly, and a black, sticky substance appears all over window each time it is rolled up or down. I called Callibur several times and even asked to speak to a manager, but never heard back from anyone. I'd give zero stars. They clearly did not provide quality work and did not appear to care that work was not done correctly. I'd never take a car there again. read more

I took my car to Caliber Collision on Centennial because it was hit from behind messing up the bumper. They informed me on every step and phase my car was in. I thought it would be hard for them to match my paint on the car being that it is candy apple red, but oh was I so wrong. The bumper look amazing and the paint matched very well. I'm so pleased with Caliber Collision on Centennial. Attitude, professionalism, politeness, cleanliness, overall performance level. They get a 100. For the best result you must contact Caliber Collision if you want your vehicle looking brand new. Trust me, you won't regret it. Recommend 100% read more

I do not recommend taking your car to this location. My car was towed to this location for estimates on damages from a car accident and my car was never moved to even be given thorough inspection on damages. Insurance company called and stated it was a total loss. My car was in the same location when I went to get personal items from the car and that's how I know that it was never moved and disassembled. The car wasn't drivable and the service advisor couldn't even tell me what parts was damaged from the accident that needed replaced. Caliber Collision use to be 5 star body shop which took over Abra body shop. I can't see them in the next 5 years even being in business. Used another Caliber Collision on Covington Pike and they left push pins for driver and passenger tire wheel well out and the wheel well got damaged. It's time consuming and a headache. Would never recommend any of the locations to anyone to go thru what I experienced. read more

My car was hit while parked on May 21,2022. I reached out to the person that hit me insurance company but I was never able to reach anyone after 3 weeks so I decided to let my insurance company handle it, therefore giving me another opportunity to have Caliber Collision on Centennial to do the work for me. This is the second time that they've worked on my car and I was very satisfied. They were booked up even for and estimate and Wendy,the receptionist was so sweet to work me in a week later for an estimate,which was on June 9th, and the first availability for repairs was on July 25th. Sam Brown was wonderful! She did a thorough job of examining my car for all of the damages and explained to me what was going to be done and afterwards printed out what needed to be done and gave me the estimate. Wendy made it so easy for me, she made my reservation for my car rental and everything was already in order when I got to Enterprise. Sam Brown and the Caliber Collision Team stayed in constant contact with me throughout the repairs and upon picking my car up San Brown and her colleague came to puck me up to get my car. I am so happy with the new look of my Malibu and EXTREMELY SATISFIED with the outcome of the work done on my car. Thanks again Sam Brown and Caliber Collision Team for another job well done!! I will be sure to recommend you to anyone in need of your services!! Sandra B. read more

After an accident, this body shop was on the list of preferred shops to be used for repairs sent by my insurance company. My husband and I checked the Google reviews and saw that there were not many poor reviews, so that is why we chose this shop. I would give this shop less than 1 star if I could. I understand that parts are hard to come by so that was not an issue for me because that is beyond the control of the shop. However, what is in their control is how they treat their customers and the attention to detail in their work. I went to pick up my vehicle and the grill looked weird like a part was missing. When I asked the manager about it he told me it looked the way it was supposed to and nothing was wrong. It took my husband and I showing him pictures of the vehicle after the accident and before it was brought into the shop to get him to relent that something was amiss. Then, he went into the body shop and came back out and said they had thrown my sensor cover away and he would order another. They threw part of my vehicle away that was not damaged and now I was going to have to wait on a part to come in. I was told I could take the vehicle home while waiting on the parts to come in so I drove to my house. When I got out, the driver's side door provided resistance and made a popping noise. This is a brand new vehicle purchased in Jan 2021 and there were no noises made prior to leaving it in the care of the shop. Upon further inspection, the front driver's side fender was misaligned and rubbing on the door providing resistance and making it pop. We took a video of the work, and brought it back to the shop. Again, I was met with "I don't know how that happened, we didn't take off that fender." There was no ownership or investigation, not even an apology for sending it out like this. There was no way anyone who was paying attention could have not seen that it was crooked and heard the noise. After this, I had to call my insurance company get another rental car and explain what happened. Another manager from the shop called me and apologized that the vehicle was sent out that way, admitted the fenders were removed, and said it should have never happened. He said he would inspect it personally before it went out the next time. The next day, a regional manager from Caliber called me and said she was going out to the shop to inspect my car. She apologized and said she would lay eyes on it before it was let go. However, there is trash in the clear coat and paint on both front fenders and there are streaks in the paint on the front passenger side. I will not bring it back to this shop to be fixed I will take it to a professional even if it costs me more money. Every time I have left my vehicle in their care it has been returned to me with more widespread issues/damage than the last. I wanted to leave this review so no one else would make an ill informed decision with their vehicle. Do not take any vehicle you care about here. Do not tell anyone you actually like to bring their vehicle here. On a positive note, the receptionist, Wendy, is great. Updated: I did email the address provided by Caliber and received no response. read more

I would give this place a one star but the lady at front desk made up for the service. First off, my car was here for about a month and finally received a phone call that it would be ready. Last minute changes were made & I had to wait another week. I didn't mind the wait being that I don't know if luxury/sport cars are frequent cars they repair & parts were probably not available. However, my issue was when I received a call to pick up. My cars body issue was repaired which to my moms concern didn't look like new parts were used. Although my main concern was the mechanical part. I'm not a local, so potholes everywhere and the frequent change of weather is a big red flag. I didn't need/want to be driving a car that was misaligned. I assured the guys I knew what I was talking about being I drove my car almost 2,000 miles to bring it to my new home. Drove perfectly normal. I had to speak to my insurance and took it to Jim Keras Chevrolet, where they did still find an alignment issue. Finally after almost 2 months I was able to get my car back fixed. Would not recommend this place. They only tried to fix the issue after the fact I called a tow truck to pick up my car and have it transported. However, when given the chance before the call. I kept getting the misogynistic answer, "Trust me I have a daughter and I wouldn't let her drive a car off it weren't safe to drive." I truly believe they wanted me to drive the car off the lot to blame the misalignment on some pothole. Do not come here or just be prepared to put up a fight with what issues you may still find with your car. read more