My vehicle was repaired here a few months ago, and the service was excellent -- I had some questions and the manager handled them professionally. I returned today because there was an issue which I wondered if it could be related to the repair. I spoke to Justin, the manager, and he got it in right away and it was fixed quickly. Justin isn't condescending (ladies you know what I'm talking about here) and really cares about his customers. I highly recommend this location. read more

Andrew and the staff were so fantastic! My car was rear ended and I was nervous about what repair shop I was going to. WOW! I made the right choice with this shop! My car looks better than it did before the accident. I won't be going to any other shop! Recommending this shop to everyone! read more

CC did an awesome job fixing my Silverado bed & front bumper. The work they did was top notch! Took a little over 2 weeks to complete, and both parts of the truck look great. Reason for 4 stars was only because I asked my estimator, Dan, to also put on a LED brake strip on the bed that I had already purchased. The strip never got put on or removed from behind my drivers seat. I should've confirmed it with him, but I told him when I got my estimate , and when I dropped it off, he wasn't working. Aside from that, everything else was a great job and I'm glad I took it to them to do the work. If you're looking for a good body shop, CC checks all the boxes. read more

I nearly got totaled by a City of Denver employee who turned into me on a no-left turn from the center lane. As if that wasn't confusing enough (they don't drive with any insurance so you need to wait for an officer to show up) we had to track down my vehicle/get it over to Caliber, which took a few days. The irony of this - I noticed the other day he had a California Driver's license. I'm a Californian myself within the past 2 years with a Colorado license. They had the car for quite a while and the build-back quality is OK - it's not perfect and I can see a gap at the left side of the hood between the headlight and the hood where they rebuilt it. They pulled my windshield incorrectly and damaged the cowling when they did so - most people would miss the little things. They didn't need to pull the windshield but, because it was after-market, it was their policy...so that was a little annoying. My advice is to take your time, thoroughly walk it with them when you pick it up, and document any issues. Their warranty did take care of my moulding - just wanted to throw Justin, their service manager, a bone here and thank them for that as I kind of hit them hard on their own review (I was going through a lot of stress/still am with my insurance company, who appears to be on the side of Denver and not myself.) But...these reviews are public so are worth more in my eyes. read more

Unfortunately I cannot say I had a positive experience with this collision repair body shop and even after repeated attempts to privately raise my concerns with general manager Justin and the advisor I was assigned to Terry, I felt their attitudes to be very dismissive and careless about the situation. I was very patient and understanding that there are labor and parts shortages for vehicles, but their lack of communication and ultimate unethical behavior (in my view) is what is really pushing me to write this negative review to alert customers who may find themselves in the same position bringing their cars here for repair after an accident. This is authorized shop that my insurance informed me I could bring my car so that Caliber could submit an estimate for a fender bender and do the repair work. Caliber-Highlands Ranch was able to take me in the day after the accident and informed me they would submit the estimate within 2-3 days. I even got a call from collision advisor Terry, the next day saying that everything was good to be submitted for the estimate and that the damage to the bumper and fender was fixable, but it may take some time to find the parts. Two weeks passed by (with the car at the shop) and my insurance company had not received an estimate or any photos or estimate from Caliber. Meanwhile I am incurring charges for a car rental. When I called Caliber for a status update, I spoke with Terry and he was very dismissive that somehow the estimate had disappeared from his system and he didn't know what had happened and that now he wasn't even sure if my insurance was even going to approve the estimate...but that he would submit it that day. Just very sloppy excuses. When my insurance did end up approving the estimate, I called Caliber Collision and Terry would not take my calls or I was told they would call me back. A few days later, the GM Justin called me back and said they needed to resubmit a "new estimate" because the original one submitted was incorrect... Caliber submitted a new estimate that was only $100 more than the original estimate for "one additional hour of labor costs". That $100 increase in the estimate, was enough for my insurance to say that the cost to fix my car was worth more than the threshold to total loss my vehicle. I am not sure if this was done intentionally and maliciously, but please BEWARE when taking your vehicle to these people. I have security mechanisms in my car and I found out after I picked up my car that Terry nor Justin nor anyone at Caliber-Highlands Ranch even took my car apart to do a proper estimate, so I am at a complete loss at how a proper estimate was submitted and how they came to that dollar amount. All this information has been presented to Caliber (who has met me with silence) and to my insurance who has allowed me take the vehicle elsewhere. I had never had an accident, and was never aware to look out for this kind of nefarious behavior. Please be aware before bringing your vehicle here for bodywork, especially if going through insurance. read more

These guys are great! I was shocked at how quickly they repaired my Mazda... they only had it for eight days, and it looks good as new. They kept me updated all along the way with voicemails and text messages, and the pickup process was quick and easy. I was able to leave my rental car with them instead of dropping it off at Enterprise and then getting a ride from there to Caliber, which made that process headache-free. Overall just a flawless experience, which is really appreciated because I work long hours in healthcare with minimal staffing and I don't have many brain cells left to deal with much of anything non-work-related during the current public health crisis and end-of-the-year rush. Plus, getting into a car accident is stressful and something NOBODY has time for, so I appreciate Caliber making the aftermath as easy as possible. Thanks! read more

Scraped my truck on a pole. Stopped by to see if they had recommendations to buff off the transferred paint. They came right out and buffed it all off for no charge. That act of kindness will bring me back when I scrape against another pole. Really nice folks. read more

Outstanding service! Never thought I would feel so positive about car repairs, Chad and the entire staff at this Calliber Collision location returned my car to me in better condition than it was in prior to my wreck. Can't say enough about their service. read more

No one wants to deal with car repairs after an accident. However if you find yourself in this situation, I highly recommend taking your vehicle here. The staff was able to break down the repairs needed for me to understand as well as providing that calmness you would hope for when something major occurs. Though there were issues with the delivery of parts due to covid and major storms, JP did an amazing job keeping me updated with the status on parts and expectations on when the car could be fixed. Once the parts did arrive, they worked overtime to deliver my car as fast as possible, and even beat the next major storm so I had my truck back for the big snow. I highly recommend taking your car here to be taken care of. read more

I am extremely happy with my experience with Caliber Collision in Highlands Ranch. They kept me updated every couple of days of the progress. They finished my truck a week earlier than they first estimated. My truck looks absolutely brand new. I would recommend them to anyone who needs body work after an accident. read more

Great service! Highly recommend . Office staff was very helpful and answered all my questions

Had damage to side of my truck Nov 2021 and went to Caliber on Broadway. I used them because Geico recommended them. It looked perfect when I picked it up. In March 2022 body filler popped off door. It was put on too thick instead of replacing door. Took me over 6 months to get them to fix it and I had to get Geico involved before they actually did anything. They kept it for 2 weeks and this time did a horrible paint job, all wavy and there were dings in the 'new' door they replaced which was also not installed correctly. It was too low and obvious. Also they did not use my original window which was tinted and there new rubber was missing fasteners and did not even have the tape pulled off the adhesive side so it would be fixed in place. Sadly I was hit on the other side right after that. Took it back for this work only so they could also fix the shoddy work from the first time. I get text saying it is ready after a week but they tell me they need another week to fix the warranty work. I pick it up and the 'new' work is done poorly. Panels don't line up at all and they literally did NOTHING on the other side for warranty work. NOTHING! They totally lied to me about why it took another week and that means also lied to Geico about when they finished the new damage work. I complained and Caliber asked me to go to a new location. They lined the panels up perfectly and got the dings out, but somehow added a new ding, paint still looks like crap, STILL did not replace my original tinted window and left things loose, missing screws and other retainers, put wheel well liners back incorrectly, installed bumper incorrectly on one side. It is there again this week and of course my original window is 'gone'. So both sides have to be tinted again to match. I have lost track of how many times I have taken it in and HOPEFULLY they get the paint fixed this time. I have been dealing with this for almost a year now and I am sick and tired of it. It is the LAST time I use a Caliber location. read more

I can not tell you how utterly appalled I am by the customer service, if you want to call it that, at this location. I called to ask some questions and schedule a time to bring my car in. The woman who answered, Burkley was rude! Plain straight rude. She treated me like I was inconveniencing her and did not want to answer my questions - although we were on the phone I could tell she was rolling her eyes. I understand insurance usually plays a roll in getting cars in but if I want to pay out of pocket for a service I should be able to and without the run-around from some receptionist that obviously doesn't know what she is talking about. I should have never been spoken to in such a manner. Needless to say I will never call on this place again. Staying clear of a company and place that employs someone who doesn't know their job and obviously does not like interacting with people. I'll be sure to let my friends and family know to avoid this place. read more

I have recently used this collision center to fix my vehicle. We were going through our insurance provider for the repairs. We dropped the vehicle off and received information from the person that our vehicle would probably take a week. Then after a week, I called to check status. I was told it would probably be a few more days. I waited and then called again when I received a text message that the car's new completion date was that day. I spoke to, who I later found out, was a manager. He said the car would be ready by the end of the day and to come by. My husband and I showed up at 4:45 PM; the collision center closes at 5:30 PM. We were met by Dan Gelwick, Sr Service Advisor and the individual who stated he works with our insurance provider. This is where the customer service went off the rails. Dan was incredibly unprofessional with us. He yelled at us that he hadn't even done the paperwork yet. He said we shouldn't have been told to come by until we heard from him. He said my husband was "smirking" and that was my breaking point. I said he was very rude and that I wanted to speak to a manager. Well, the manager overheard the unacceptable exchange and agreed that it was uncalled for by his staff. The manager said he was the one who spoke to me earlier that day over the phone. He apologized and adjusted our bill accordingly. He was very professional and helped to repair the rude behavior exhibited by Dan. I wanted to write this review to say that Dan should receive some sort of corrective measure, as he was not only rude, unprofessional, and out of line, with his comments and behavior, but he cost you a customer. I would not do business again with Dan. The manager, Jonny Fackler, won back that decision. Thank you Jonny. Dan - shame on you. You have no business in any sort of customer service role behaving as you did. Not even an acknowledgment of being in the wrong was provided by you. Not good at all. read more