My first--and last--experience with Gerber Collision & Glass in Highland Park, IL was deeply…read morefrustrating and extremely disappointing. The customer service, communication, and lack of accountability throughout the process were unacceptable. I dropped off my Subaru Crosstrek on 7/24/26. Over the following weeks, I received many incorrect completion updates because information was repeatedly provided for another Subaru Crosstrek at the shop. This happened multiple times over the course of my repair, despite the fact that the shop was well aware there were two similar vehicles on-site. There was an additional delay because an order for a specific car part (rubber bumper cover) was not placed along with other parts in the initial order. I was promised several callback updates that never occurred. The receptionist, at one point, put me on hold without asking, and then sent the call go to voicemail right before the facilities closed. During the third week of the car repair, I received a voicemail referring to me as "Mr". I am not a man. I was contacted several times about a clarification regarding the old car parts that was already communicated to the receptionist on the day of the car pick up (8/14/26). When I got the car back, I noticed that a customization on my dashboard was broken, the steering column fabric that covers the wires under the hand wheel dashboard is now loose, and my rear view mirror was replaced incorrectly upside down (where the manual dimming feature is now placed above the mirror, not below). What is particularly concerning is the apparent lack of basic quality control, communication, and accountability in addressing mistakes. As a customer who entrusted Gerber with my vehicle after an accident, I expected clear communication, accurate information, and reasonable follow-through. Instead, I was left to repeatedly call the shop myself just to determine what was actually happening with my vehicle. Poor customer service and repeated communication failures make me concerned about the safety and quality of the repair work received. Being without my vehicle for an extended period is already stressful; having to repeatedly chase the shop for accurate information only made the situation significantly worse. I hope management takes this review seriously and recognizes that customers should not have to repeatedly call, correct misinformation, and chase down updates simply to receive basic information about their own vehicle, and that when repairs are completed they should be done correctly and safely and not damage customer property.

I had a wonderful (if you can use that word in connection to a repair) experience with this Gerber…read morelocation. A rogue car wash had torn off the bumper guard on our twelve year old minivan. Louis saw that it could be popped back in after adjusting a part I would never have figured out, then suggested an inexpensive part I could get from the dealer or online for some extra securing and wouldn't accept anything for saving us an expensive repair we would have gladly paid. There was one downside, however - I had the Gerber jingle stuck in my head the rest of the day.

The owner Daniel is very easy to work with. They fix my car's bumper from front to back after my…read morecar accident and it is flawless. I don't even recognize any repairs made. It looks like the original. Great job! And, thank you!!!! I highly recommend them! -Susan Sanchez

These guys are good. They are reasonable and willing negotiate to a fair number. I've only brought…read morethem pay out of pocket work and each time Dan crushed his competition. The quality is what I expected from them. Dan jokes he's my "Dent-it"

Final touch always gets my body repair work done with perfection, on time, and at the price quoted.read more

Dropped of a door shell and a hood for painting, I also supplied Mike with a quart of paint. All he…read morehad to do was to use my paint, prep and spray. I took all the responsibility for color matching. I also removed hardware from the hood and door, including handle, mirror, etc. Mike looked at the job and gave me a quote, in which I agreed without question. The job did not turn out well, painting of the door was not complete, a top section was not painted due to a partially removed molding which they did not remove. Hood had bad edges in which the paint was flaking, final sanding and polishing of the hood was horrible, you could see all the sanding marks. I brought the door and hood back and Mike and he agreed to redo it. I thought that all was good at this time, this all changed when I picked up the parts the following week. Mike removed the trim on the door as he should have done it the first time, but he did not reinstall it as he should, claiming that he is not a "restoration shop" and he does not like to take in business with people that watch YouTube. He then continued with a total melt down and I left the shop feeling confused. I never forced him to take this simple job, I did not tell him how much I wanted to pay and I did not expect to be yelled at by a lunatic when I returned to pick up my parts. So, if you are looking for a professional paint shop and expect to be treated fairly, this is not the place for you. In my opinion, maybe after 40 years of painting, Mike just inhaled way too much paint fumes. I can go on, but you get the picture...

I was referred to Allanson by my fleet company after reporting damage on a company car and filing a…read morepolice report. When I arrived, I asked an employee to walk around the vehicle with me. Instead of doing so, he told me, "I know exactly what you're doing. I'm calling the fleet company--I work for them." I found this response surprising and unprofessional, so I left and reported the interaction to my fleet company. I went to a competitor who immediately reviewed the entire vehicle and is now handling the repairs respectfully and thoroughly. Due to the interaction at Allanson, I won't return in the future.

This is the perfect place to go if you want to be shamed for being autistic and then told it's your…read moreown fault that you lost a full day of work from an allergic asthmatic reaction to the air freshener they didn't ask you about before dousing the inside of your only vehicle in it, preventing you from using it for a week. Charles said I did it. That I spilled something. I don't keep liquids in my car. And I don't use anything than smells like the inside of a 50c Car Wash. I also don't know how I could have accessed my own car in their shop without my keys or keys to their building, and then doused the inside of it with a fragrance of my own possession- a fragrance which prevents me from being able to breathe. But that's what Charles said happened. Because "they don't use any air freshener at all." Even though that's not what the receptionist said.

I had a bad car accident back in July and asked for my car to be brought to Lexus Collision Center…read moresince I purchased my car at Lexus in Glenview. Never using them before I was pleasantly surprised how smooth everything went. I worked with a gentleman named Fernando who was very pleasant and extremely trustworthy. When he said he was going to call he did. That is great customer service. I was very happy with the end result. Thank you. Secondly, I dealt with a young lady named Angela who always had a smile on her face and a greeting when you entered the building. Again great customer service. I would definitely recommend using Fields Collison Center. Thank you

I have had a few occasions to have my vehicles repaired at Fields Collision Center frmerally…read moreGlenview Auto Body. I have always been happy with the repairs they have performed. Glenn Fermoyle kept me updated on the repair and timeline . The work as usual was excellent. I highly recommend this business.

I have had a previous good experience with Golz, however, this summer my car repair went terribly…read moresour. My car overheated and wouldn't start, had it towed on June 15. I filled out the form with financial limit of $1000, left key and form in the overnight mailbox repair authorization. Said the car was ready Friday, I came to P/U Monday, car wasn't ready. Told to come back Tuesday, Tuesday waited 3 hours. The bill was $3843.70. I drove the car 68.2 miles and it overheated on June 30. When I called Jeff to have it towed in again he said we would 'work it out' the tow. He told me they needed at least two weeks before working on it. Since this was a 're-do' of previous repair, I believe the better business practice would be to schedule my job ahead of others. The second tow and repair involved hoses (which weren't needed the first repair), and a second anti freeze fill, and a thermostat housing etc.... again, which would not have been necessary had the first repair fully and properly fixed the overheating issue. I asked Jeff to have all the replaced parts saved. On July 29, I picked up the car (30 days in service the second time) asked for the parts and Jeff said Frank, the mechanic couldn't find the parts. This bill 527.17 and again no parts returned. No car for a total of 38 days. Jeff response "I don't break them, I fix them" - and "I won't be working on this car again" - and "I'm not paying for the tow".

Simply said...they are the ultimate best!!...fine quality work and fair priced...have been with…read morethem for many years!!...have tried others including dealers...don't waste your time with them!!

Still coming here for oil changes and other maintenance and they are still great! I have referred…read moreseveral people and they all had good experiences.

I've been taking my cars here for the past decade. Frank and Rick have saved me thousands in…read moremaintenance fees versus what the dealerships quoted me over the years. They've also saved me countless times from having unnecessary repairs thanks to their second opinions. I couldn't be happier with their service.

Short story: 10/10 experience. Long story: Damaged sunroof…read morein VW Atlas resulted in 1" of standing water inside the car when we returned from vacation. Wilmette Auto Body fixed the sunroof and then referred me to Brothers Auto Upholstery to fix the carpet/padding/mold issue. While Brothers had the car he realized water was still getting in--I called Wilmette Auto Body back and they 1) called Brothers directly to discuss 2) went into the city to pick-up the car to bring back to assess 3) confirmed the sunroof was not to blame 4) found a different clogged drain causing the issue 5) brought my car back to Brothers...all with only one phone call from me! They made a frustrating situation way more manageable!

it is the second time that i have come to ask for a possible repair of the trunk of my car. I had…read morehit and run collision, after that my trunk would not close. As i was informed, it was dangerous to operate a car where the trunk could jump up at any moment. So, I stopped driving. But I need my car. Several days ado I went to see Dean Fields, the manager of this auto body shop. He closed the trunk, showed me how to do it (which I was scared to do) and did. not charge for the service. Today after my children tried to use the same trick to. close the trunk, they were unable to do it. I had to approach Dean. Fields again and he did close my trunk and did not charge me again. Isn't he a Good Samaritan, or what? Grateful, grateful, grateful to you Dean. I noticed that the shop is very clean, well organized and everyone working there seemed joyful and happy. It is a good place to have your car fixed!