After being involved in a hit and run, I chose Caliber for my repair. Being a certified Honda repair shop and being right next to Enteprise was a huge deciding factor in this decision. They were extremely prompt in scheduling an estimate as soon as I was available. Mark was extremely detail oriented when looking over the damaged areas. He spotted things that I had missed and added it to the estimate. Since State Farm was able to work directly with Caliber in what felt like a seemless manner, I was able to schedule a drop off just a couple of days after the estimate. Granted, they were busy so I had to wait about 2 weeks to fit it in, but thats to be expected and gave me plenty of time to make other arrangements with my insurance company. Immediately after dropping the vehicle off, Mark conducted a final assessment of the vehicle and went over the basic plans of what they anticipate will need replacing and even explained the process they planned on using to fix my quarter panel that was damaged. He made absolutely sure that every question I had was answered before I handed my keys to him. The ladies at the front desk were extremely nice and helped me get set up on their text notification system where I was promptly notified of the completion during the repair. This helped a ton since my vehicle required a collaborative effort between the body shop and wrap shop to be completed on time. Caliber was very responsive when I needed to call them to organize the plans for a tow truck to relocate the vehicle to the other shop when the repair was complete at their shop. After the repair was complete, they had me do an inspection of the vehicle before taking it back. Upon inspection, I found that one of my rain guards had gotten damaged during the repair process. After bringing it to their attention, they assessed the damage and offered to make it right by replacing the damaged unit. In theory, they didn't HAVE to do it, but they wanted to and that goes a long way with me. Overall, this location did a fantastic job on the repair. The paint matched my stock color to a tee (before I went and got it wrapped) and the vehicle looked like it had never been involved in an accident. The only thing that I didn't like about the process was that they needed to bring the vehicle to Bob Sumerel to complete the auto repair portion of the process. They were tasked with completing the alignment and replacing a few parts associated with the alignment. I've had problems with this location in the past and it unfortunately bled into this experience as well. I'm not letting that hinder Calibers overall rating because they did their part and the excelled at it. Hopefully they can find a better shop to partner with down the road though. read more

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Highly recommend, friendly and helpful with advice on car repairs. Would return for repairs if needed in the future

I had gotten into a accident where another driver pulled out in front of me and did over $6k in damage while they got away with scratches (go figure right?). I drove around my car for a few weeks with the front passenger side missing along with the headlight until the other insurance started the process on there end. Emily made everything simple and kept me very well informed every step of the way. She was even sure to explain the entire process up front along with any scenarios that could happen since my Kia Soul is considered a import and supply issues could be possible.There were some hiccups that we ran into afterwards but Emily took care of everything 100% and stayed by my side in making sure everything was taken care of correctly. I never once doubted her and the fact she showed such high regards to customer service and holding true to real values means everything especially in a industry where a few bad apples ruin the entire batch. The way she runs the location shows she stands above the rest. If I ever need any body work done I'll definitely return. read more

Caliber Collision - After the work was completed. (The pinstriping was done by a third party) - Body Shops Near Me - Harrison, Ohio

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A deer impact required repairs to the right front of my car. Turned it in on October 23rd and got it back October 27th. This shop does excellent work, and keeps you updated throughout the process. Highly recommended! read more

Accident occurred on 1/5/2021. Scheduled estimate for 1/6 and left car with them. They had estimate prepared the next day and repairs started. Repairs completed on 14 and car picked up on 1/15. Very good turn around and car looks great. Interior was cleaned, smells great and you can't tell vehicle was in an accident. Very satisfied at this time but the wife hasn't inspected it yet. Thanks for an outstanding job. read more

Took my car in and it was ready looking like it was brand new a week later ! Everything works and looks great! Thanks so much for the reliable service . read more