It took Sherry over a week to get back to me only to say she still hasn't talked to the mechanic…read morewho diagnosed the issue. Horrible customer service. Wound up taking it to another place in Mundelein who fixed it within 24 hours.

Great communication throughout the repair process. Friendly and responsive to all my questions. Top…read morequality workmanship. Don't go anywhere else.

Had an accident and went to Platinum as they are a preferred body shop with American Family…read moreInsurance. I got my vehicle back in about 2 1/2 weeks, which was fine as there was extensive damage and waiting for parts, etc. They did miss two things which I paid for myself later, a leaking strut and leaking coolant. They didn't catch that. But outstanding service nonetheless!!

Cookies!!! When you check out you get a package of cookies! Really good cookies too!…read moreOK now to the real review. I was very happy with the service at Platinum. I was rear-ended and this is the shop State Farm suggested. The front desk person there was awesome! She is professional, warm, and welcoming. I went for my estimate and to get scheduled. It was 3 weeks out which I wasn't thrilled with but accepted. They told me it would be 3 days and it was 2.5 days. Nice! The work performed was perfect!!! Plus I had a few scratches that had nothing to do with the accident. They fixed those at no additional charge. So nice! All that and a bag of cookies! LOL

I had a great experience with S&S Body Shop. Mike did some fender work on my vehicle, and I…read morecouldn't be more satisfied with the results. The work was done right, the price was very fair, and everything was explained clearly from the start. Mike is extremely dependable and true to his word, which made the whole process stress-free. It's hard to find a body shop that's both honest and skilled, but S&S definitely delivers. I will absolutely consider coming back here again and would recommend them to anyone needing quality body work.

10 STARS Wow! What a…read morefantastic experience. My bumper looks brand new! As a first time customer to this shop I am very pleased. I Highly recommended if you want to deal with people that care about the customer and not the money. No pressure at all. Mike is the guy to deal with. The Boyce shop in Batavia quoted me for $1,115.50 to fix the scratch/peeled paint on my bumper because they have to remove the bumper. Received a quote from S&S and it was 3/4 less than the other place and they didn't need to remove my bumper.

the pick up was easy enough but seems they got mad at me because they only had two parking spots…read moreand I happened to pick the wrong one. which was also where I had gotten it from. but then on top of that they charged my card an extra 33 bucks or so for whatever without notifying me either. so be careful not to get your money stolen when renting a truck here.

Absolutely the best place for service! The owner was very helpful! Took my car in and within no…read moretime it was up and running perfect.

Ray (owner) is an honest gentleman and pleasure to do business with. He is a master at his craft…read moreand takes care of customers highly recommend Artur

Review of R&M Auto Body 225 E Main St, Round Lake Park, IL…read more60073 Phone: (847) 546-4416 Took my car in due to a small fender bender plus get some rock chips fixed on my hood to R&M Auto Body Round Lake Park, IL. Received a call 4 days later that my car was done. When I showed up the paint where they repaired the accident felt very rough like sand paper, wasn't shiny at all and where they blended none of the paint matched. Ray the owner apologized several times and said he was very upset that his painter did this to my car and that he just needed to finish sanding and buffing. This should have been my first clue. I left my car there that night because Ray said they would fix it and to pick it up the next day. I went back the next day to pick up my car again and the paint was matching better but the repaired area was still rough like sand paper. Ray grabbed a towel and some buffing solution and apologized again that he couldn't believe his painter didn't finish the job again. The paint seemed to match better, and in the sun it is difficult to see things on white paint. I needed my car back so I paid R&M Auto Body Round Lake Park, IL. When I was driving I noticed that my windshield was very dirty/blurry, and when I got home under my garage lights I also noticed there were bubbles which I found are "solvent pops" all over my hood that they sprayed. I rinsed my car off because everything felt rough and dirty like maybe I had salt everywhere. It turns out the painter didn't cover anything and put over spray clear coat paint all over my entire car including my new wind shield, doors, trunk and back up camera. I called and Ray said to bring it back Monday and they would fix everything. I did drop it off all day again and picked it up later that evening, it seemed fine. Once I was driving into the sun I noticed I still had clear coat paint all over my windshield and then realized I still had clear coat paint all over my backup camera, trunk area and once I pulled into my garage under the lights I could see they didn't repair any of the bubbles that they created all over my hood. I also have HAIR under my clear coat!! Thanks again R&M Auto Body Round Lake Park, IL. Ray the owner of R&M Auto Body Round Lake Park, IL should be ashamed of what they did to my car, if I would have known I would have never let them go near my car. Buyer beware.` 225 E Main St, Round Lake Park, IL 60073 Phone: (847) 546-4416

Needed to have my SUV repaired after an accident,so I contacted Gerber's Mundelein location and the…read moremanager picked up my vehicle at my home, and since I am not yet driving, the manager also offered to drop off my repaired vehicle at my home . fabulous service!!!

Do NOT Use Gerber Collision!!! They had my 2017 Buick…read moreEnclave for a month only to find out that the repairs they made were poor and some were not even done. They were paid to repair items that they never even touched and are being investigated by the BBB, IL Att General and IL Dept of Insurance for fraud. They refuse to issue a refund for the repairs under their warranty despite the fact that I have not had my vehicle since JUNE & they put my families lives in jeapordy for the week that we had it back and malfunctioned almost causing me to crash twice. Get a referral from a friend, relative or insurance agent. I am regretting using them and wasting so much time and energy fighting to get them to do what they were paid almost $14,000 to do in the first place!

We had a previous experience with "Waukegan & Gurnee Auto Body " on a 14-year-old Toyota Matrix XR…read morewhich was rear-ended. Not only was it fixed, it ran better than before it was in an accident! Tom Vepley won't overcharge like the other auto body shops. He will give it to you straight and everything will be explained to you. Tom Vepley will take care of you;

Good customer service. The prices are a little high if you are ok with that. Went in for a wheel…read morealignment. The job was done good, no issues with the job done. Prices are excessive every shop like this one.

JB rocks with honesty and a skill set not found anywhere else in the auto body repair biz. We…read moredropped off our sad 2016 Honda van and 8 hours later he delivered a beautifully finished front end bumper repair at 1/4 the price of any other body shop. More impressive than his skills is his friendly manner and complete transparency in the work he's going to do for you. Get your dinged up car over to JB today! You'll be writing a review just like this one!

JB did an absolutely amazing job fixing and painting a large dent on my car. My car has a white…read morepearl finish, which is notoriously hard to match, but JB pulled it off flawlessly--the repair is seamless, and you'd never know there was any damage. What truly sets him apart is not just the quality of his work but how reasonable his pricing is. On top of that, he turned everything around in just 24 hours. He was a total lifesaver and I couldn't be happier with the results. Highly recommend!

This place was wonderful to work with. They worked hard to get my parts early and had the whole…read morerepair completed in two days. Extremely affordable and the service was outstanding! My car came back looking great. I will only go here for body work.

I love these people. They are fair, friendly and do outstanding repair. You cannot go wrong here,…read moreRoy will take great care of you!

Brought my Toyota Highlander in for an estimate. Estimate was $1400 so I gave the OK and dropped it…read moreoff on Monday morning. Work was supposed to take 3 days, so I called on Wednesday to ask what time I could pick it up. They had not even started the work and now the estimate almost doubled to $2400+. Told them no way and picked the car up Wednesday at lunchtime. They never called to tell me about the increase nor that they hadn't even started the work.

This is the best place in the area for auto body. Gregg will do a meticulous job on anything and he…read moreis reasonable. I used him for decades but then my insurance company made a contract with Swartout which is equally good. But I would probably rather go back to Gregg because he is less expensive than any other shop.