I am not usually one to post reviews, however this one is well deserved. My husband was in an accident with an uninsured driver, and we had to get his car towed from the accident. Our claim agent suggested we tow our truck to a preferred collision site as they would guarantee the work. We chose Caliber Collision based on location and it being a preferred site. The same day Rick Fitzpatrick, our service advisor, called me and kindly gave me a summary on what to expect through the whole process, that he would handle everything with the insurance, and we didn't have to do a thing. He also stated that he would call us every Tuesday and Thursday with detailed updates on the vehicle. I was thinking in my head that it couldn't possibly be this easy because of all of the horror stories I have heard about Insurance, repair shops, and everything involved. Our truck was in the shop just shy of a month (required a special aluminum mechanic and a few vehicles in front of us), and like clock work Rick called every Tuesday and Thursday with full detailed updates. We never had to call him and track him down, we never had to call the insurance, and we didn't have to do a thing just as he promised. After a week of driving the vehicle and comfortable that everything was repaired correctly, I highly recommend using Caliber and Rick for your repair needs. I would however advise YOU STAY CLEAR OF THE ENTERPRISE RENTAL site located inside Caliber. They have to be the most crooked people throughout this whole process. I filled up the rental at the gas station literally in the same parking lot as Caliber. I got a call a week later I was being charged $56 to fill up the tank and would not be receiving my deposit back because the tank was empty. I am out of town however will be addressing this upon my return. I have a feeling someone was doing some joyriding at my expense. Also, they added two days before the reservation was made to my rental charges. Crooks!!! read more

Review for Caliber Collision I recently had the pleasure of visiting Caliber Collision for some necessary repairs on my vehicle, and I must say, the experience exceeded my expectations. From the moment I walked through the door, I was greeted by a friendly and professional office staff that made me feel valued as a customer. The office staff at Caliber Collision were incredibly helpful and knowledgeable. They took the time to explain the repair process in detail, ensuring that I understood what to expect. They were also very responsive to my questions and concerns, which put my mind at ease during what can often be a stressful situation. I appreciated their transparency regarding timelines and costs, which helped me plan accordingly. The facility itself was clean and organized, creating a welcoming atmosphere. I also noticed that they were adhering to safety protocols, which is always reassuring in today's environment. As for the repair work, I was impressed by the quality and attention to detail. My vehicle looked as good as new when I picked it up, and the craftsmanship was evident. They completed the work within the estimated timeframe, which I greatly appreciated. Overall, my experience with Caliber Collision and their office staff was outstanding. I would highly recommend them to anyone in need of auto body repairs. Their commitment to customer service, coupled with high-quality workmanship, makes them a top choice in the area. Thank you, Caliber Collision, for making a potentially stressful situation so much easier! read more

Outstanding...simply outstanding. The minor wreck we were in - so so minor - left everyone ok and safe, with the other car slightly damaged, but resulted in our driving off with severe headlight, hood, and rim damage. I was heartbroken as I LOVE LOVE LOVE my car. My insurance company recommended Caliber when I reported the claim and I am so happy they did. They had a rental car lined up before I got there, did a thorough inspection within 24 hours, kept me informed of their findings, checked in every day with every bit of work that was required, and in the end the repair work on my car was outstanding. It took 9 work days, but I imagine all the steps involved when it comes to solid body work on a car (disassembly, part ordering, painting, rebuilding, and inspection) that 9 days was a pretty awesome turn around. In addition, AMAZING office front desk staff. read more

Great job. Honest! First ask for Rocky. He's a specialist who will walk you through each step of the way with phone calls letting you know cost, time frames, research on parts, how the repair shop is doing, etc. Rocky never tried to "sell" us something per say. He gave us real answers, thoughtful insights, ways we could keep the costs down and most of all was honest. These guys did a top notch job for us on a badly damaged sports car and came out giving their profession a much needed impression. These guys made us feel much better about having body work done again in the future. To all the guys there, two thumbs up. You're the bench mark in FTW!! read more

My husband hit a deer coming home from work and it completely tore up my bumper. My insurance immediately suggested Caliber Collision. The ladies at the front desk were super sweet and helpful they got us scheduled right away. When we went in for our appointment the service advisor was great. Told us we didn't have anything to worry about. He called us very other day to keep us informed on what was going on so we never even worried. When we went to pick up our car they went over everything and it looked brand new!! They were just amazing and I wouldn't take my car anywhere else! read more

Excellent work, fair price, pleasant and professional staff from front desk to estimator to manager. I had a tailgate repaired and painted, it looked like new, perfect paint match, quick turnaround, they kept me updated on the project and called to say when it was ready, all on a non insurance private pay job. I also had an 2004 Lincoln LS repaired a couple of years ago, they went to great lengths to source OE parts/door (which are out of production). The car came back looking like new and the work was done on a timely basis. Fort Worth TX location in west FW read more

Fantastic experience with this center and especially my service Advisor, Kyle Pafford. Could not be happier with work and the service provided. Took my car in on Monday, Kyle told me it would be ready Wed afternoon and they delivered on time and on estimate. Work was excellent and what really stood heads above was the personal service that Kyle provided to make sure i was satisfied and all concerns addressed. He went above and beyond my expectations and would definitely recommend. Would not take a vehicle to any other shop in the area. read more

I recently came in for an estimate to have repairs done on my Honda, and was not going to go through insurance. James Hurley was the person that helped me with this. He was very thorough on explaining the process, and informed me of things i didn't even know to ask. I will definitely return to have my repairs done at this location. I overheard a couple next to me picking up their vehicle, and they were extremely ecstatic about how well the repairs came out. Overhearing that gives me peace of mind knowing it will be done great. read more

My service go to person with Chris. He was awesome. Kept me up today. Took my phone calls. He even called me on his day off to answer question regarding my rental through the other persons insurance. From the girls and I am so sorry the only name I remember is Ashley's. They were awesome. They helped calm you down because most people do not deal Day. My car came out cleaner than what it went into. They went above and beyond and I will hopefully not need them in the near future, but I will definitely use them when I need them. read more

I recently had my vehicle repaired at this location, and i could not ask for a better experience. From setting my appointment, to picking up my vehicle, everything was top notch. The person overseeing my repairs while there was James Hurley. He kept me informed throughout the entire process, and my vehicle was even ready 2 days earlier than he originally told me. The women at the front desk were very pleasant, and helpful. If i ever need car repairs done again, this is the place i will always go to. My car looks fablulous! read more

I just picked up my Dodge Challenger from Caliber Collision from being repaired. I dealt with Rocky. I AM SO PLEASED. They did a great job on the repair and the customer service was fantastic. Rocky kept me posted throughout the process and I truly appreciate that. Rocky was a pleasure to work with. I highly recommend Caliber Collision. They know what they are doing. read more

Amazing service!! Staff were always professional, friendly and helpful. I am so very grateful to Steven Welch who always took time to answer my many questions. Even when I would leave a message, he always got back to me within minutes. Steven and Julio went above and beyond to help me during a distressing time. Thank you!!! read more

Caliber Collision has excellent service and quality. My customer service rep Rocky was outstanding. Rocky immediately greeted me and informed me what necessary repair work needed to be done with an accurate estimate of completion time. The repair was AAA quality with great customer service. Very Happy Rav 4 Customer read more

Everyone at the Caliber in West Fort Worth were professional and friendly. A special shoutout to Steven Welch, my service advisor, who went above and beyond in making my repair seamless. I will definitely go back to this location in the future if needed. read more

Excellent work and customer service. Rocky did a great job of explaining the extent of the repair and what needed to be done to fix it. No doubt I'll go back to Caliber Collision for any future repairs. Thanks Rocky! read more

I have used Caliber Collison and they do stellar work. My car looks as good as new. You would never know I was in an accident. The car functions properly also. I highly recommend Caliber Collison. read more

Caliber collison repaired my truck super quick. Look factory new when they finished. Was extremely happy with the service they provided. I highly recommend them if you need any work donr. read more

they were great, super helpful and friendly. the manager rick rodman is awesome. if you're at a body shop chances are you're having a bad day but they made it so much better! read more

I will never take my car anywhere else! Steven is awesome! He kept me informed, and took care of everything in a timely manner. I really appreciate the staff here! read more