Caliber Collision has definitely earned my five-star Yelp review. Not often are one's experiences all positive from start to finish. I have so many great things to say about this company. If being rear-ended in the pouring rain at night was not traumatic enough, the thought of now having to take my car for repair just added to my upset. I was not looking forward to turning over my keys to unknown people for who knows how long. Those feelings turned into total confidence after meeting Igor Z., my Caliber Collision, Specialist Advisor. Calm, cool, and collected as the saying goes. He totally streamlined the entire process at every turn to where I had not a worry in the world. He exceeded all my expectations, including explaining in detail all phases of the repair, communicating via text as each step was completed, and patiently answering any and all of my questions. And, best of all, having my car ready a day earlier than the original estimated time frame! A true professional you are, Igor! My review would not be complete without a shout-out to Kelly, who was the first face I saw at Caliber. Her friendly smile and helpful demeanor were surely appreciated. She was organized and efficient. An asset to this company for sure, providing an excellent first impression. This is a first-rate vehicle repair company. I would return in a heartbeat. I highly recommend this business and can personally attest to their customer service commitment. If you want to receive 100% satisfaction and customer service, bring your vehicle to Caliber Collision on Rossmore Lane in El Dorado Hills. My car looks beautiful! Thank you, Igor and Kelly! read more

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Thank you, Thon Saechao, The New General Manager of the El Dorado Hills Shop. I stopped by to ask Thon about my front bumper where the clips broke, and the fender would not stay flush. Thon told me to order the piece, and he would install it. I got the part and came back 2 days later, and Thon installed it for me in less than 10 minutes! Thank you so much Thon and good luck! Best Regards, Glenn read more

I experienced extreme vandalism and property damage to my car on January 9, 2022. Understandably parts were on back order so I didn't get my car back until the 9th of February. This wouldn't have been the case if I just accepted shit service. Two weeks after I dropped my car off I was notified that the job was complete. Upon picking my car up, I noticed they forgot to replace my back right window which sustained damage. An order was put in and I was going to take it home and bring it back when the part arrived. Upon driving off, I heard an avalanche of glass fall from behind my rear sit. I also was unable to see through the rear view window as it wasn't sealed properly. I had to turn around and drop my car off and ended up getting a 2021 Tahoe which proved to be a gas drinking monster. Two weeks later my car was finally ready and I picked it up. I steal here a few pieces of glass moving around when I stop. I just noticed that While my car was in their possession someone driving it hit another car or someone driving another car hit my car. See attached picture. I would give zero stars if I could and it wasn't for the nice women upfront. If I can offer any virus it is to rigorously check their read more

Caliber Collision - Damage caused by caliber collision - Body Shops Near Me - El Dorado Hills, California

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I brought my car in for a sideswipe - and the entire process went smoothly. Frank is awesome - I'd make sure you ask for him - he's funny and does his best to put you first and not the pockets of the body shop. I'm actually in the insurance business, and I know how they look at us and we look at them - I gotta tell you - he didn't try to charge me for brake light fluid nor did he try to convince me more work needed done. He actually looked for ways to limit the work!! He brought out a wipe with solution on it and cleaned up a scratch right there!! I got texts everyday and Frank called me consistently when the dreaded supplement calls happen - yes - sometimes even the best estimates don't account for everything - so get over it. They did outstanding work and I strongly recommend Frank and Caliber Collision. read more

Caliber Collision - Body Shops Near Me - El Dorado Hills, California

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very poor workmanship for body work, so, I had to go back 5 times, and I was not happy with what they have done to my car.

Caliber Collision earned my 5 star review! The service was outstanding. Quality was perfect. Friendly, honest, and kept me informed. The part they were putting on my truck came painted so they deducted that amount from the estimate. I highly recommend this place. read more

Vanessa and Matthew earned 5 stars today for helping me after a car wash left my new Lexus with sap-like residue streaks on the rooftop. All within 15 minutes, they had their paint team address the issue and return the car to me in perfect condition. This particular Caliber has always been there to offer complimentary clean ups when possible and will definitely have my business should bigger repairs ever be needed. Thank you for today! It was extremely nice of you both to help me out. read more

Had a great experience at this caliber collision location on Rossmore lane! Had a little fender bender. The staff was exceptional in every way. Very responsive. Kelly squeezed me in for a last-minute appointment due to booking at the wrong site. Igor was very honest with issues on vehicle and proper repairs needed. Nina was a great experience as well with closing out the paperwork. I would definitely recommend coming to this facility for all car repairs!!!! Thanks again, Nina and everyone at the facility. read more

If you like to do business with people who do not know how to order parts or will just lie to you... bring your car here and ask for Sonny!

Went there to get an estimate after a deer hit the side of my car. I walked in, was welcomed by some sweet staff. Offered water and snacks as they looked at my car. They were quick, worked with my insurance. Can't wait to get my car back, I know it's in good hands here. Never will take my car elsewhere. read more

My daughter & my husband unfortunately have been victims of accidents - not their fault but damage to their vehicles were fixed by caliber. This shop always did a great job putting their vehicles back to new condition! Highly recommend this business ! read more

I experienced a hit and run and my back bumper was damaged. I brought my car to Caliber Collision and was so impressed by their kindness, professionalism and clear communication. My car was ready within a couple of days-much quicker than anticipated-and is back to perfect condition. What originally felt like a stressful situation ended up being so easy. They communicated with my insurance company and made everything stress-free. Thank you so much for all of your help, Caliber! read more

My husband and I have both had major body work done on our Audi's...one from a deer hitting our car, and another job when a young girl backed into my car in a parking lot. Caliper Collisions in El Dorado Hills has treated us with heart, as if we were the only customer they had! The final result of their work was priceless and perfect, for which we are deeply grateful!!! Then yesterday I went in to ask about a crack, and several chips, in my windshield, and two amazing young ladies from front office actually came out to access the situation, and worked on it out front and took into back shop to ask an expert's opinion too. Bottom line is...THEY CARE!!!!! And their work is tops!!! read more

They did a great job on our cars. There was one rework based on a part that was a poor fit, but I don't see that a Calibers fault. Kelly and Igor were always aware of the status and on their game. We will us them again, if we unfortunately have more car body work. read more

If I could give negative stars I would. The Caliber Collision brand is the worst one you could ever consider taking a vehicle to get repaired at. To say my personal experience with this company in recent months was anything less than horrific is an understatement. Started back on November 3rd 2023 when we hit a deer... Calliber was referred to us by State Farm to get our vehicle repaired. We took it to them and what should have been a simple front grille bumper and fender repair turned into two full months of dealing with Calibers inept employees that could not even track down parts or verify that they had even received the correct parts. Three times not once but three separate occasions I had to track down the correct GM replacement parts to get my vehicle completed in a timely fashion after being told by Igor that they just couldn't find them and didn't know what else that could do. Worst customer service ever. So now for the fun part they tell us the vehicle is done and we go pick it up at night time and we still find a bug chip in the drivers side APilar from the accident that they missed. So Igor says don't worry we will submit on it get the parts ordered and then you can drop it back off so they could finish... ok I can live with that but fast forward 5 weeks and I could still smell coolant that I had the first week from picking it up but figured it was from the accident and the residual burning off since finally driving it in the rain... So new twist is the check engine light comes on and we take it to our personal mechanic the next morning so he could figure out what's wrong and he climbs under it and tells me the whole repair is junk. They never put the bottom air dam that cover the bottom front of the motor back on and there are steel crossmembers that are not even lined up or bolted up. They did not complete the repair properly and did half ass repair work to say the least. Their workmanship is horrific. I am reporting them to the bureau of automotive repair and filing an insurance fraud claim with the state... Steer clear of Caliber Collision read more

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Went to the one on post street in EDH. They were excellent, fast, friendly & I was completely satisfied

Terrible customer service. I was originally told it would take 7-8 days to complete repair. However, my car wasn't even touched until it had been at the facility for a full week. Why set an appointment to have someone bring their vehicle in if you aren't ready to begin work on it? I constantly had to call to get status updates and was always promised a call back before the end of the day. I was never contacted until the following day or until I called again. The estimate and amount of work needed kept increasing, with no estimate of completion given. I wasn't actually given an estimate of completion until the day my vehicle was ready to be picked up. Light cosmetic work turned into a 3+ week headache. Being 8 1/2 months pregnant and stranded without a vehicle is unacceptable. Items were also moved in the car and not put back in the correct places, like a car jack and tools taken out of a panel in the back of the car. This was one of the worst experiences I've ever had with a company. Thankful the ordeal is finally over and hoping that everything was fixed correctly so that I never have to bring it back in again. read more

Just picked up my vehicle today and am beyond impressed with the work and service I received from Caliber Collision on Rossmore Ln! Service Advisor, Igor made sure I was kept in the loop of any updates regardless it being big or small. I am beyond happy that I took the chance to drive 45 minutes out to have my vehicle repaired through Caliber! The entire process was a breeze as both - Igor and GEICO both worked swiftly with flawless communication to get my vehicle back on the road. My hope is to NOT have to see you again, but if do, I know where to go! THANK YOU, Igor and Team! read more

This whole team made sure the car looked better than new. The communication during each step helped us have one less thing to worry about while we managed all the other annoyances of being in a car accident. This shop sets the bar! read more

Caliber Collision - The end product! - Body Shops Near Me - El Dorado Hills, California

I made an appt for an estimate, they kept my car a full day. Ok fine. I was then told they needed to order parts, so I made an appointment for 1 month out, a week longer than they needed so the parts would definitely be there. On the appt day I dropped off my car at 7:30 am. They kept my car for 9 full days, 7 business days, before I called them and they told me no repairs had been made. They did not actually have the parts they promised me, and ok that's fair enough in these times. My issue is that they let me drop off my car knowing they did not have the parts and that I did not have a rental car, and would have kept my car how long exactly before calling to tell me no repairs were being done? My car is drivable, we are talking about 2 dents! Useless, never take your car here. Never deal with Scott in particular. read more

I had my 2015 Jeep Grand Cherokee serviced at the El Dorado Hills, Post Street location. Not only did they do a great job in the repair. They completed it in a much shorter time than initially quoted me. On top of that, the final charge was about 20% LESS than they had initially quoted me. This was an overall fantastic experience with a great outcome. Thank you, team from Caliber, for such a great job! read more

Excellent customer service! I really appreciate how friendly the staff and team are to make everything less stressful after dealing with a collision. They are very quick and responsive and I was kept updated all the way on the progress of my vehicle repair. Thank you to Igor and Brandon for going above and beyond to make sure I have the best quality repair and keeping it on schedule. I highly recommend this team! read more

Got into a collision after a long and frustrsting day at work. Everyone at the El Dorado Hills has been super accomodating and helpful. Everyone assigned to my work order was patient and explained the entire process. I would especially like to thank Brett for being focused on coordinating everything I needed to get back on the road. He made a frustrating setback go as smoothly as I could hope. read more

Hello, I accidentally backed into a parked car and did some damage to my car. The damage was not too big and the car was drive-able. I decided to reach out to caliber Collision for a quote before contacting my Insurance. I called, made an appointment and still had to wait. The service advisor (Paul) after waiting for a few mins, comes out, gives me his card and starts asking me questions. He then proceeds to take pics of the damage and tells me he was going to email me the estimate by the following day (noon, at the latest) The next day comes around, noon passes , no call, no estimate. I call around 130pm, he's on lunch. He calls me back closer to 3 and says, I will send it by the end of the day. Well it's 625am almost 48 hrs after my initial contact and still no estimate. DO NOT WASTE your time/money with this company read more

They still have never contacted me. Sure would like tha van fixed as promised and Geico paid them for.

Gave me an estimate on the spot. The service was wonderful. They will be my "go to" repair from now on. So very courteous and a car wash. Lol. Thank you Kelly and Frank. read more

The staff at El Dorado Hills were kind, patient, promptly addressed my needs, and were very professional :) My vehicle was handled safely, and attention to detail with restoration was outstanding :) Thank you very much Caliber Collision Team. George Jr. read more

I took my mustang here for repair and post inspection was good. There were tiny gaps but negligible. The desk clerk was very nice. They give you weekly updates which is great. This is a new location and very clean. read more

The staff at Caliber Collision EDH was AMAZING! Everytime I called for an update, they were kind, professional, and patient when I asked a million questions about my claim. They worked with me to ensure that everything went smoothly. Shout out to Vanessa who was also reassuring, kind, professional and informative! They made the whole process of getting into an accident feel not as awful - THANK YOU CC EDH! read more

Not sure why they have so many negative reviews, but I had a really good experience here. I had to come to Caliber Collision at the request of Geico (my insurance carrier) due to a hit and run on my poor car this week and honestly, they made the whole experience WAY less of a pain than it could have been. Was I sad that I had to pay a $500 deductible the week before Christmas because some jerk decided to smash my back bumper while I was parked at work and left it for me to find, yes, but Caliber did an amazing job at 1) getting me an appointment the day after it happened 2) communicating with me about what they were going to do to fix my car and 3) getting the repairs done in a timely manner. In fact, I was only out of commission for 1 day, and they work with Enterprise Rent a Car, so I even had the option to rent a vehicle (I opted to stay home from work and have my hubby drive me around instead, but still.... super convenient!). Chelsi at the front desk and Anthony, my service rep, were super friendly, straight forward, and put my mind at ease. I hope this doesn't happen again, but in the unfortunate circumstance that it does, I would 100% come back here again. Edit- omg I almost forgot to mention- THEY VACUUMED AND DUSTED THE INSIDE OF MY CAR! This was THE BEST SURPRISE EVER. I so, so, so appreciated it. To have something so upsetting happen (i.e. your car getting smacked and having to spend a bunch of money) sucks, but getting me keys back and getting into a beautiful, clean interior was wonderful- total Christmas gift in itself. Thank you! read more

My car recently got backed into and this place went above and beyond to get my car fixed and back to me in one day!!!! I was checked in by the pleasant front desk gal who was very attentive and got me in touch with Anthony who took care of me right away making sure to explain the process and keeping me informed of everything going on until my vehicle was back in my possession. I would highly recommend this place to anyone. Top notch service and I hopefully won't need to go back soon but am so thankful for them for their superb customer service!!! If I ever need anything repaired in the future I will definitely be back! Thank you sincerely, Ashley Zimmer read more

I recently had body work done on my rear bumper & side panel. It was the best experience I've ever had. The service rep, Igor was so professional, amiable , and very courteous in providing the best customer service care. This is the best body shop & I highly recommend to take your vehicle here! read more

Had a great experience. Frank was thorough and kept me in the loop with every step of the process. He got everything worked out and had my truck back to me in better shape than it was when I dropped it off. read more

This caliber is nowhere near my house but I ALWAYS choose this location because of the service. Chelsi, at the front receiving desk, is always so friendly and answers every and all questions. I originally used another shop, but the agent from that shop switched over to caliber, and I followed. Twice now, I've had Anthony help me with my repairs at this caliber location. He's always been thorough, transparent, and cordial. He looks for the best way to fix my car, and communicates the entire way. If there's different options to a repair, he's clear about what they are. Aside from service, this location is always very clean, and other employees have been polite. It's also located right next to an Enterprise which is very convenient! read more

I am blown away by the hospitality that is present in this place of business. So fast, so easy, so great! Will be back in the future !

Caliber did an excellent job on fixing my car and working with my insurance. The car looked as good or better than it did when new after they were done. read more

I was very pleased the the repair Caliber did. Staff was very helpful & courteous. While there was one glitch in the process due communication, they did everything to make it right. I was treated with respect. I appreciated that the rental car service was one door away. I got everything done in one place. read more

My car got broken in during one of my trip to northern Cal. I called Geico to get it repaired. They referred me to these guys. My whole experience was splendid. Anthony Solis (body shop) and Leroy (Geico agent) really worked together to make it stress free for me. They were very helpful and were constantly in touch to update me on my car status. 5 start performance. I will highly recommend them read more

We were so unhappy with Caliber Collision. They kept our car for over 2 weeks without letting us know they could not get parts for our car. The car was suppose to be done in 2 weeks. We planned the timing with our move to Southern CA. We were calling them everyday to find out what was going on with our car and they would not return our calls. This has put us in a terrible situation since I am moving to Southern CA and my car is not repaired. My insurance will not pay for a rental car. I am now having to try to get a body shop in So CA. All the body shops are back logged so a complete nightmare! I wish they had told us earlier that they could not get the parts for our car. I would never recommend this place. I never write reviews but felt obligated to tell others about this place. This place needs to be more upfront about what is going on with your car. read more

Front office: I did not have any issues with front office people, they are co operative. Geico representative and the repair person from Caliber: They are weird people, they inflate the bill for no reason, they don't speak kind words, most of the time it is like threatening that this is not covered and or not responsibility,. you should return the rental when you received the call - end of the day, you should pay extra all nonsense talking. I had to talk to geico representative over 1-800 number and told that I'll go with my choice of body shop for the repair. (This shop was recommended from Geico) Final words: Please look for another shop to repair your vehicle. read more