I've been to Caliber Collision on a couple of occasions and have always been very satisfied. On my latest visit, my service advisor, Eric Arias, was professional, courteous, and very knowledgeable. I appreciated how he handled my situation. I highly recommend Caliber Collision for your car repair needs. read more

I was referred here by Fletcher Jones in hopes of having the same experience as others on here however mine was a bit different. The drop off was smooth, they even gave me a ride back to FJ to pick up my rental. The advisor Trevor that helped me throughout the entire process was very friendly and communicated well about everything. They do charge a premium for their work so there's a lot of back and forth between appraisals and such... however wasn't a problem for me since the accident I had encountered was the other person's fault. The pick up is where the issues lied for me. The first time they tried to give me back my car it was covered in SERIOUS scratches mostly on the hood, from whoever wiped it down. They apologized, sent the car in the back and brought it back out a second time, still with scratches. An hour and a 3rd attempt later they bring out the car scratch-free, I get in the car and found they left their equipment in the back seat. I also noticed they did a bare minimum on cleaning the interior, if even cleaned at all. Sadly I would not return based on my experience, I do not trust them with my car and am shocked with the service that was received for the amount that was paid. read more

We recently had our mercedes repaired after someone backed into the back bumper. Armando was our contact and service rep and I would like to share that he went above and beyond to make sure that we where very taken care of. He updated us on the progress and made sure everything was as expected, GREAT job guys! The front desk was very helpful, we where in need of a decent rent a car and they handled this perfectly read more

I can't say enough good things about Caliber Collision at their Costa Mesa location. Estimates from other repair locations were much higher and the repair time significantly longer. I was able to check my car in with Baldomero Lopez in a few minutes and had a drop off scheduled within two days. I received a bi weekly progress report and my car was finished in one week to perfection. Big thank you to Baldomero and the front office at caliber collision. They were polite efficient and really made a stressful situation less stressful. I highly recommend caliber collision in Costa Mesa. read more

I was impressed with the quality of work and my Service Advisor Trever Peterson. He had extreme knowledge with my insurance provider and navigated all the claims paperwork and coordination. They were very accommodating waiting for parts so all could be done in one visit. When I picked my vehicle I was so happy, it even looked better than when I purchased it. I highly recommend this shop for your Mercedes as this used to be the Fletcher Jones repair shop before. Highly trained staff and high level of workmanship. read more

Bob Ohanian was amazing and helped me so much. If you have any doubt where to go this is the best place no questions. Helped me throughout the whole process no stress whatsoever. Bob was tremendously helpful and kind! read more

there is honestly too much to say in one review - as I am so happy with the service I received From Caliber Collision. I was in tears when I first arrived with my car in tow - had the accident just that morning. Lovelle at the front desk was so sweet and caring. She handled everything with my insurance along with Jam. My car repair was initially going to be over a month due to the extensive damage - which went beyond what the eye could see ... Randall - my service coordinator extraordinaire - WOW! He was the absolute best. Kept my husband and I up to date every Tuesday and was just amazing. Really he went above and beyond and I am so thankful. They really have such an awesome way of doing business at this Auto body repair. So thankful for Mercedes of Newport Beach for the referral- as I could not have gone anywhere else and had this result. The car looks absolutely brand new ! Thank you to everyone at Caliber - you all Rock ! read more

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Repair time takes way longer than what the estimate shows. I repaired my vehicle here through my insurance and they cut off my rental because this location couldn't Validate the weeks of delays. I ended up out of pocket for my rental car for a week Thanks to Ivonne read more

I came in here to get a quote for my car last week and was "greeted" by two extremely rude receptionist. I asked for pricing for some work and they were cold and not at all helpful. I ended up going down the street where the people were super friendly and willing to answer all my questions. read more

Very hard working techs who are super passionate about cars, the management are always updating their techs on the latest techniques sending them out to updated training etc. I find this quality very hard to find. Highly recommend read more

I was referred here by fletcher jones and I can see why - they are truly first class in their customer service and did a great job replacing my windshield! They even cleaned my car & added the license plates for me. Jim was so helpful and made the process super easy and straightforward! Hopefully I don't run into issues anytime soon - but I'll happily come back here if needed! read more

My car was rear ended on the freeway a few months back and the guys at caliber were amazing. Shoutout to Kevin G. and Arturo V. for making the process so seamless from beginning to end. Best place to take your damaged vehicle to hands down! read more

I dropped my truck off for repair with Caliber in Costa Mesa. The GM, Tizoc Ortiz, personally gave me a ride back to the Ford dealership. Usually you don't get the boss doing the drop offs...impressive. So far everything about Tizoc and his team is impressive...and I just dropped off my F150 a few days ago. A really nice touch was an email from Tizoc with pictures and a "progress report" on my truck. Now I know why I had to wait a bit to get in to see these professionals! I'll post my final rating upon pickup, but so far, so good! read more

Dropped off our MBZ and got Randel to estimate a small damage. Even though it was small, a lot of insurance approval and labor with the parts is more than a week. Randal executed the one week plan! It would have been two weeks because of the ins. approval and parts delayed. Eli the auto body tech prepared and installed multiple parts in time to return the car rental that we unfortunately paid out of pocket for. We now know to click and choose the car rental ins. coverage. Update too your deductible according to your current finances. THIS Caliber Collision shop rocks on 18th st in Costa Mesa with Randel and Eli !! read more

Caliber Collision - Body Shops Near Me - Costa Mesa, California

EXCEPTIONAL first class service, people and results!! Certainly no one wants to deal with collision repair because of the time, money and inconvenience it causes. The whole experience is uncomfortable and inconvenient. Caliber is none of that! What I experienced was a warm welcome from Sacha once I arrived and then listening to her on the phone with her professionalism was impressive. I felt comfortable right away. Then I met Kevin my service advisor and in my opinion he was dropped from heaven as so many things had been thrown at me lately. I felt the blow to my car really topped things off and I needed someone like him to assist me as this was all coming out of my pocket. Kevin was an incredible listener, very courteous and professional. He was extremely knowledgeable, had some great suggestions, he was excellent in his explanation and approach and made me feel 100% comfortable in my decision to have Caliber do the work. I had gone to a few other places for estimates and Kevin stood out as the person I trusted most. It took a few days for work to be complete and along the way I met George who also works at Caliber as they provide transportation. He gave a ride home and back again to pick up my car. He was an awesome person, super nice and I appreciated his kindness very much. The car repairs were absolutely beautiful and the quality looked better than when I brought it in. I was so thrilled! Kevin was even able to cut the cost some for me as well.The entire experience was beyond my expectations! Kevin was exactly the person for me as his outstanding service made everything beyond seamless. I thank you Kevin so much for everything. The client services, the outstanding people and the quality is top notch! Trust me, this is the one and only premier Mercedes Benz collision shop and to go elsewhere would be a mistake. read more

I had to take my Mercedes-Benz to get a repair after getting into a small accident. Some guy backed into me. I was told to go to Caliber Collision. From the moment I met Cory I knew I was going to get great service. He kept me constantly updated on my vehicle. He was so nice and professional. I would recommend this body shop to anyone. But you have to ask for Cory. I also want to say the entire staff was great including a man (didn't get his name) who always gave my dog some treats. Great place. !!!! read more

My Mercedes Dealership referred me to Caliber Collision after I've had an accident with my Mercedes C-300 and I couldn't be happier with their level of service and quality of work! I've worked with George & Jim and am very grateful for all their hard work and support through the process. They are wonderful people! Their service is A+. They delivered an excellent detailed job on my car and disclosed all the information I needed to know. They were very prompt & courteous in answering all of my inquiries on the phone giving me peace of mind. They kept me updated on any progress and were on time with their commitment. That was after my accident last year. I had to go back again to this shop today for an additional job and for the second time I received the same quality of service -- accurate, very professional and kind. They truly deserve a 5 start rating! A BIG thanks to you guys! read more

If I could give 0 stars I would. I have taken my car to caliber before through my insurance. No matter what insurance I've had cause I never had any issues. I got into an accident back in Feb. I believe it was around feb 28th. I did the whole process of calling my insurance etc. My car gets towed a week later to them. Not their fault but my insurance. It got there 7th of March. The insurance went back and forth and wanted a full breakdown of the extend of the damage. Of course again this delay was the insurance. After going back-and-forth, my insurance around the 20th of march my insurance, declare that they would go ahead and repair the vehicle instead of claiming at a total loss. That was finally fixed. It was time for caliber collision to do its job and fix the vehicle. A week later I'm getting a call from caliber saying that they had to transfer my vehicle to another repair shop because they no longer except foreign vehicles at that location. OK great told him that's fine I understand things happen. Caliber will send you an email where you can access a link to be able to tell you when the vehicle will be done. It was stated on the link that the vehicle will be done 22 May. I did think that was a little bit too far out and wasn't really happy about it but I couldn't do much about it. So I patiently waited for my vehicle to be done. A few days before my vehicle was supposed to be done I contacted caliber asked him what's the status of my vehicle. They then went on to proceed to tell me that they had lost parts and to re-order them. I clearly wasn't the happiest hearing that and ask them how much longer it would take. I was told it would take two more weeks. Two week pass by and nothing yet again. At this point I was beyond mad, and I kept trying to contact Bob, who was my service provider that was helping me. He kept avoiding my calls and I wasn't getting a response back. Had my husband called in and see what was going on and they just gave him the runaround. My husband was finally able to get through to him and again the same excuse parts got lost, new management and it's out of his control. Mind you this has been at least 3 months now. I finally go into the office. I'm telling him how frustrated I am and how I'm having to come out of pocket for rentals. My insurance only pays out so much for the rentals and they're not gonna help me out with that. He finally said that they would take off 500 and that it would be done in a week. This was like the middle of June and I expressed that they should be providing me a rental, or at least waiving the deductible for me. Finally, I get my vehicle back. I believe the first week of July. I get the vehicle back it's making a weird noise. Like, if the plastic at the bottom was broken and being dragged. More like a metal on metal rubbing together. And my car was jolting every time I was switching gears. I took it back and they try to say that it was like that before the accident and that I need to take it to a repair shop and see if that issue is happening because of the accident. So I was basically told to go take it somewhere and pay for a break down and bring it back to them. Which doesn't make sense to me because why would I have to bring my card to another repair shop and pay for the breakdown. My husband came in with me and of course wasn't the nicest person about it after four months. Bob's thing was, he said he ran the computer through to the vehicle and said nothing is coming up, so nothing he can do. I right away contacted my insurance. Let them know what's going on. I let them know that yes I did have a jolting problem prior to the accident but I did take it to the repair shop in actually got it fixed. Have the paperwork for it and all. Finally after going through my insurance. They contacted me and said that they fix the problems to come pick up my vehicle. Everything was finally running smooth no issues. But I definitely wouldn't recommend bringing your vehicle here. Keep in mind too. They sent an estimated repair break down to my insurance of 18,000. I'm now getting contacted by my insurance saying that they are charging over $20,000 of worth of repairs. Which I find odd because there's a reason why we do a full breakdown and send to the insurance. Never again going thru them. And make sure your insurance isn't paying them. Once they get there money it's like on there time and don't care if the person is without a car. read more

First off this is the cleanest body repair shop I've ever seen in my life. My advisor Trever was excellent!!!! I can't say enough good things, he took us in even without an appointment and treated us like family. He quickly got me an estimate that we agreed to, and he kept me updated the entire time. The car was completed much sooner than I was anticipating and at completion he had it delivered to a local dealer so that I could have some service work done as well. Trever made this process painless and super simple. I appreciate your attention to detail. If I ever need repair work again, I know exactly where to go and I will definitely be asking for Trever. Thank you!! read more

Got my C class back from the guys ! Kevin and Armando kept me updated through the process and brought me back an amazing looking card ! Very much appreciated !! read more

Being involved in a car accident is always an unfortunate event, however, the team at Caliber Collision will truly make your life easier due to their responsive service advisers, expert technicians, and dedication to getting your vehicle back to 100%! Huge shout out Randal Vigil, who I've had the pleasure working with twice now (GLC43 in 2019 and C63s in 2020). He goes above and beyond to make sure the job gets done, even if return visits are necessary. And thank you to Kai and Eli for making my life easy, picking up and dropping off my vehicle in a punctual manner. This Caliber Collision location deserves two thumbs up! read more

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This place is so horrible they took parts off my car and replace some shit that don't belong on my car I know my car they was only supposed to fix the bumper and wheel they took my hood off and put some off the market shit on there and they took my fender off when there was no need for that but this place better put my parts back in are we going to have big problems my lawyer is already on it they ppl are really fraudulent and I'm going to expose them to the media this is just the beginning read more

They are THE BEST......PERIOD. I have a red, SL500 and was in a head on collusion. The front bumper and lights got ruined. They not only matched the color perfectly it actually looks better then ever. WONDERFUL.....OUTSTANDING JOB. There service was flawless right from towing my car, to return my rental..... actually I am bragging about my experience and making people around me envious. Eric was THE GUY who took care of everything, really nice to talk to and handled everything for me. Thanks Jenifer was also helpful and made every effort to make me feel at ease. Facility was clean and nice ...... overall a great experience. No matter what car I am driving, if I can afford it I will bring it to them. read more

Daniel handled my repairs. He was diligent in his communication and got me my car a week early! Customer service here is superb. 10/10 will be using them for all of my Mercedes' repairs moving forward. read more

I had a fender bender and Caliber collision fixed my car to left is as it never happened. Ronnie was great at following up letting me know the status almost daily. read more

It was a pleasure working with this location and team . From the amazing customer service at the front desk ( shanty ( sorry if I'm misspelling your name ) but she was absolutely helpful and super sweet and just always a positive nice attitude ) to the agents helping me out Johnny and Daniel . Johnny got my case started and going and when Daniel took over he was very responsive , nice , respectful , and got the work done just in time. Couldn't have asked for better customer . Thank you read more

Great service and repair to my truck. I was kept up to date on the status of the repairs from friendly employees.

A couple of weeks ago another motorist backed into the side of my wife's Mercedes GLA. Because of the connection with Fletcher Jones we took the car to Caliber on 18th St. All of the interactions with the staff were easygoing and professional. Daniel was our contact throughout the process. He kept us apprised and was proactive making a stressful time better. He was The car was finished before the estimated time and looks great. We are very pleased with this Caliber location at every level and would not hesitate to use them again if needed, and to recommend them to others. 10/10. Thank you Caliber and thank you Daniel. read more

I have an amazing experience at Caliber Collision in Costa Mesa with Trevor and Daniel. They are very responsive and constant updated me with my vehicle status. The job get completed on time and satisfaction. Thanks again! Tommy read more

Wish I was experiencing the same as these positive reviews. I can't even get a call with an update unless I chase my advisor down. I'm staring at $6,000 in repairs so far and two days in and my car still has to be disassembled to even get started. Concerned with the delays in ordering parts now if it's been sitting around for 2 days. They have zero concern in keeping me informed and giving me time frames considering I had to rent a car and have no clue for how long. Regretting making a hasty decision to go with The referral from fletcher jones. Hasn't been a pleasant experience so far. Hoping it turns a corner soon. I will update on my full experience once it's all done. Lesson learned... look at more than one repair place next time. Disappointed in fletcher Jones as well. read more

Big shout out to Daniel! He made this whole experience so easy. I was more so the person that wasn't able to get back to his messages but he kept me in the loop every moment. I appreciate everything my repairs where dones speedy and efficiently as well 100% recommend this place read more

Unfortunately an auto body shop is the last place anyone wants to have to go. My day was thrown when someone in front of me ran over a torn tire on the side of the freeway and flipped it in the air scratching the whole side of my vehicle. I was stressed out, upset and this was the LAST thing i wanted to deal with. Johnny made my experience smooth, stress free, quick & painless! Thank you for all of your help Johnny! read more

Daniel Daniel was super! He communicated with updates and estimates every couple days, answered all my questions and was very pleasant to work with. Also, I got my car way earlier than the estimated time which was a huge bonus. I work and have a busy schedule but he made sure it was available to pick up on my days off as well as taking my lease car and returning on my behalf. Car looks brand new and hopefully I don't ever have to come back for another collision but if I did I'll definitely come back here. Teresa Cho read more

Had my vehicle repaired here after Farmers recommended them. 5 stars. My car looks great. Thank you to Armando and the team. The girls up front, Jenifer and Ariana, were extremely helpful in explaining the entire process to me. I will highly recommend to all family and friends. read more

Corey Nguyen and his staff at Caliber Collision have been fantastic at getting my vehicle repaired to its optimum shape. their service has been outstanding. At first I was apprehensive about the service, but they proved me wrong. They have repaired all the damage to my car in total and returned the car to me in pristine condition. They handled the other driver's insurance claim without any hesitation, and got me into a rental right away with enterprise. everything went smoothly...... read more

I have just taken my car into body work here since Fletcher Jones Motorcars told me that they send all the bodywork to this Caliber Collision location. Johnny Neri took great care of me from the very beginning, explaining everything they needed to do in detail and being very reassuring about the whole process. Since I am busy with my work during the day, Johnny even offered to have my car delivered and to take my rental car back to the rental car company! I really appreciate the way they are truly service oriented! read more

After a minor mishap, I was glad Fletcher Jones referred me to this auto body repair shop, just around the corner from my house. Incredible customer service and was always updated as to the progress of the repairs, I feel like I got my brand new car back. Thank you Zdenko for being exceptional! read more

Caliber Collision - Body Shops Near Me - Costa Mesa, California

Thank goodness I had Caliber Collision to fix the car for me! Wrecked my Brand new E450 and Was literally sick and Eric Arias and his entire team did in a remarkable job! It literally looks better than when I drove it off the lot, if that's even possible! I HIGHLY recommend ERIC and the entire team at Caliber! Class Act all the way with 5 star treatment! read more

We had a scratch on the hood of our G wagon repaired at this location. Randal Vigil and the team took great care of our G. We were cautious at first, but only because of an experience with one of our other M-B cars at a different local body shop in San Juan Capistrano. His team was able to match the metallic Blue on our G with precision. Randal exceeded our expectations. He kept me updated on the status of our repair without my ever having to check in. He is friendly and courteous and great to work with. We will definitely come back here if we should need anything else done!! We have USAA coverage, and this shop is recommended by them. read more

Randal provided excellent service on a bumper repair! Caliber Collision has friendly efficient service. I recommend going here for any auto body repair and ask for Randall! You won't be sorry! read more