I would like to take time out and thank Caliber Colliision in Copperas Cove Texas. You have a Team Member by the Name of JR that's on your staff. He was very professional, caring, and took me through all the steps that would take place with my vehicle. Once they received my Jeep, JR walked me through what to expect once they started working on my Auto. He would also call and give me updates and statis of what was happening with my Auto. Also the young lady at the front desk was also professional. I truly feel JR is a true asset to your place of business. Then at the end When he called and told me, I could pick up my Auto, He told me they would take care of returning my Rental to The Enterprise Rental Company. Thank you Caliber Collision, I will be recommending your business to my friends and associates. Ruth Jackson Copperas Cove, Texas read more

My Insurance Co. set up appointment for repair. When I arrived at the scheduled time, the lady asked "whaddaya need?" without even a hint of a smile, had to dig around for my paperwork. She asked me is this your phone # and I said no, then she said is this your phone # and I said no again, then nastily said what IS your phone #?(which she should've asked in the first place) as I told her my number, she wrote it down incorrectly and then angerly scratched it out, at that point I said you know what? I don't want to leave my car here, she ran in the back and a man came out and said I need to take pictures of the damage and send to Geico. Needless to say, they never sent the pictures. a few days later an agent called the shop while I was on hold, when he came back on line he said" I can see what your talking about, that lady was snarky" and we never did get the photos. I went down the street to Gerber Collision and Glass and was met with a smile and a handshake. 'Nuff said ! read more

Waste of time . Could not properly fix our vehicle after a few attempts. Lack of QA/QC , care, quality, and customer service. Will need to find another body shop to fix their mistakes and put on the parts we are missing. read more

took my car to the copperas cove shop on july the 3rd for hail damage repair. on about july 11th (friday) i got a call from them that the car was being transferred to the killeen location. on about the 14th i got a call from the killeen location that the car had arrived at their location. since that time i gave received to updates from them. i tried two times to send them an email but never receved any answer. read more

This was my first time getting into an accident and Caliber Collision was referred by my insurance. My car came back to me as good as new. The receptionist Amber was the sweetest and made me feel more comfortable and at ease with the whole process. From the moment I first walked in the door till the time I picked up, she was nothing but kind, informative and easy to talk to. Nicole was awesome too; she explained the process to me and kept me informed about my repairs. Caliber has a great team with those two. You need more like them. Thank you, Caliber, for repairing my car and to Amber and Nicole, thank you for walking and talking me through a tough situation. :) read more

Had a great experience, my vehicle took around 5 days, they were great about giving me updates & it looks better than ever. Would recommend. read more

Caliber Collision - Damaged from hitting a vulture. - Body Shops Near Me - Copperas Cove, Texas

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Recently was T-boned and went in for repairs and paint work. Ron told his people I wanted everything to color match which is not what we discussed AT ALL. They did what they "thought" was best without calling nor consulting me on the risk and tried justifying the reason behind it. Also my vehicle was never fully fixed, the first time around. I had to go back to the shop which took another week to a week in half to complete. Jennifer begged me to not leave a bad review since it would hinder their rating which is unprofessional. Just do what you're suppose to do and you won't have to worry about a "bad review"! read more

this location delivers incredibly poor service apparently it takes over a month to get a estimate done or could it be the employee doing the estimates is trash read more

TERRIBLE WORKMANSHIP!!! TERRIBLE CUSTOMER SERVICE!! Found the body work to be terrible upon being told the vehicle was complete, brought vehicle back and 3 weeks later the body work was worse than the initial pick up aswell as more damage/scratches around my vehicle. Advisor and manager both stated to take it up with insurance.... ABSOLUTELY THE WORST BODY SHOP IN THE CENTRAL TEXAS AREA!! read more

I have been dealing with Ashley and Mitch regarding our vehicle that was in an accident. I must say that I have had nothing, but positive experience each time I interact with them. Their kindness and professionalism makes going there and/ or calling in very comfortable. read more

I had a lot of hail damage and used Caliber to repair after filing my insurance claim. The work done was fine and the car itself looks good. My work took about five weeks. I thought that was a long time, but many people experienced damage from a local hail storm so I'm sure they were busy. My main gripe is that my battery was dead when I picked up the car. It was jumped right on the spot and I drove it for about 30 minutes to charge it back up again, but it was dead again the next morning so I had to buy a new battery. I would expect a place like this to know that a car sitting long enough will need battery care. My other gripe is that my car was dirty inside and out. There were leaves and what looked like smudge marks on the inside and even though I was told my car was being "buffed, washed and vacuumed" 30 minutes before I picked it up, that was clearly not the case. I have another vehicle to repair from hail damage but I won't return here. read more

It's a relief to have such professionals working today still. Chris was excellent in his knowledge and very proficient in his work. I was told clearly what would be done and I was treated in the most respectful and professional way. I will certainly trust any future needs with this wonderful business ran by very courteous and talented professionals. Thanks you very much Caliber Collision! read more

Company is only interested in insurance claims and making big money. Took a part of my vehicle I wanted to be painted, they told me it had to be on the vehicle,so they could scan for engine trouble codes, and would only paint parts they purchased, not ones I bought.....what a scam. read more

Jennifer Hale is an amazing Service Advisor. She provided excellent customer service to my father (Herman Amarello) in dealing with the repair of his truck. She was helpful and caring. I would highly recommend her in dealing with collision repair for your vehicle in the Copperas Cove/Killeen area. Excellent!!! read more

I bought a new truck, not new to me new (30 miles on it) The truck had a paint issue right away. Went to several places for help and advise on what could be done, out of the 5 shops read more

My husband took my car in on a Monday and they told him 7 to 10 days. They didn't start working in the car for a whole week which I found to be crazy. Once two weeks passed we called and asked what was going on and that we really needed the car back. They told us Tuesday at 5 so we get there at 5 and have to wait another 30 mins. The work on the car was amazing. They really did do a good job but the time it took was ridiculous. We a family that needs two cars so we did our schedule around 7 to to 10 days and if you say be here at 5 why can't you have the car ready at 5 other than that they really did do a good job they just have to work on their communication with the customer. read more

Poor management in this Texas location. Phone calls are never returned, the "warranty" given by them is not worth the paper it is written on and the car was returned with all the covers for the compartments / spare wheel ripped out and thrown around to find the wheel lock key they had tossed in the the spare wheel well. Will never go back to Caliber Collision again nor will I recommend this company to anybody ever again. read more

So the two is for the body shop employees. They update you on your vehicle however false hope if it being done early as well as getting it back with an issue that wasn't there when dropped it off and the MANAGER never met but is very unprofessional in the interaction I've had with him read more

We took our Dodge Durango into Calibur Collision (Copperas Cove) in February (around the 19th) for the "Inspection" due to damage on our car. Repair estimated received and we put our car in approx March 5th to be repaired. My husband clearly communicated to the technician (not sure of his position) of what the problem was. Some problems were fairly obvious & others we were not sure and my husband tried his best to describe the noise it was making as we drove it. We were told it was fixed approx. the 9th(March) and my husband picked it up. As the few days went by -it was clear that a huge problem was not fixed and we had to take it back again... the technician completely "minimized" the problem my husband was attempting to talk about it & the technician stated "oh the squeaking was probably a little dust on the breaks" and here we go again with leaving our car there!! A few days went by and here we go again.. this SAME PROBLEM again is going on with our car and the noise.. it was horrible. This has been now going on for weeks. When it wasn't fixed the first time I had called our insurance and it was told to us we had to give them ONE time to fix it ... and not once, not twice.. but now what do we do?? I called our insurance again & finally received permission to take it to Dodge and explained everything that happened --the continued problem we were still having. Finally it was FIXED !!!!!!! I have my "very personal" opinion about this place. YES the employees were nice -(but "niceness" doesn't get our car fixed)-- except for our one individual that helped us--just didn't quite meet up to the professionalism that I am used to. Perhaps they should not judge a customer's description of what they feel is going on. Just say.. "ok".. & perhaps they should take another look at the "Automotive" shop they are taking cars to- that are needing to be fixed. When Dodge finally fixed it the very first time we took it there..That in itself makes a statement!! oh..and p.s. it was not a little "dust on the breaks"!!! read more

This is my first time needing body work after an accident. My insurance company recommended couple of places to take my vehicle to get it repaired, and I chose Caliber Collision of Copperas Cove because I like to support businesses that are in my local community. I'm so glad that I decided to use Caliber Collision of Copperas Cove, because they were nothing but professional and friendly. The diagnostic and estimate for the repair was reported to me the very next day by Mitch, after my car was transported to them. Anytime I had any questions about the repair, Mitch was very helpful in answering them right away and I had text updates to what stage the repair was on through out the process. My car was repaired to my satisfaction and would recommend their service to anyone needing repairs done to their car. read more

I'm so happy with my experience! David is professional and an overall great person to do business. He understands the love for my car, so he makes sure to handle it with care yet get the job done properly and perfectly. I will definitely be coming back. I highly recommend getting your repairs done here! read more

I am extremely annoyed. I got insurance work done here about a week ago. Looked in the back of my car to find an extreme amount of dust and there are haze/swirl marks on the side of my car. I will never be back. read more

Check engine light came on after getting engine replaced here ($6,000 job) and they basically refused to adress it.

I chose Caliber Collision of Copperas Cove for my repairs based on the reviews posted here on yelp. That and the fact that they are local. This was my first time dealing with an accident,insurance,damages, etc. Everyone greeted me when I came in and offered refreshments during my visit. Special shout out to Dylane! He kept me informed throughout the whole process. I really appreciated that. Puts your mind at ease knowing that your car is in good hands. I was highly impressed with the repairs. read more

This is a review to all that need to find a great place to bring your vehicle if you're in an accident. Mike and his crew are great. Very professional as well as personable. The young lady, Briana, was exceptionally thorough in keeping me updated about my vehicle. I recommend this company very highly. read more

I had a very pleasant experience with caliber. My vehicle repairs were done quickly and I had great communication through the whole thing. So glad to have my mini van back. read more

Had a minor issue under the car and was taken care while I was there getting the estimate. Will absolutely use them I have bigger issue. Plus they are Nissan certified. read more

Some lady hit my truck. My insurance company told me to come here. I am really glad they did. The whole experience was top notch. Attentive staff, updates by text and phone, and it was done fast. I will definitely choose Caliber in Copperas Cove if someone decides to hit my truck parked outside my house again. read more

My car is currently in this shop. They do not answer the phone. I call and call and call, until the call hangs up. I call back to back repeatedly. I have been calling for 4 days. No one will ever answer the phone. I think it is a huge inconvenience that I have to drive to the shop. Just for them to tell me my car isn't ready. I don't understand this at all. It's like they ignore the phone on purpose. read more

My daughter and I went to the Caliber Collision Center in Killeen ,Tx. My insurance company sent us there for a estimation There we were told we could take the van to Copperas Cove for service. Here is the only negative I have is we took two vehicle to Killeen, Do not understand why the estimation could not be made in Copperas Cove being we live there. The fault may be with the insurance company.. At both shop I found the staff was friendly and courteous and they went out of their to make you feel welcome. I really was surprise the time it took for the shop in Copperas Cove to repair the vehicle. It almost was in and out two days. We were even able to pick up the van on Saturday when they are close because Mike going out his way for us. My wife was please with the out come of their work both the body and paint work and cleanness both inside and outside of the vehicle . I would highly recommend taking your vehicle there if their service is needed. read more

If you are have an attention to detail and are meticulous about quality, then this is not the place you want to take your vehicle. This body shop has neither of the aforementioned qualities - and I've got the pictures of how badly they screwed up my repair job to prove it. read more

I absolutely LOVE this place! They most certainly went above & beyond my expectations after getting my wife's truck serviced for hail damage. My first impression was a little "meh" having to drive past two other Caliber Collion Centers I live close to, but it was well worth it! I was very upset and skeptical at first when I was told in April that I had to wait as early as September for service but they managed to fit me in June and I got the truck back in three weeks! Thats very fast considering the amount of hail damage. The staff (Mike, Ly, Brianna) were excellent and prompt with status updates on the repairs and they were honest and take pride in their hard work. Plus they guarantee their work for the life of the vehicle, so yeah I will definitely come back here for future repairs! I highly recommend them, you wont be disappointed! read more

extremely friendly and professional staff. always kept us informed as the work progressed. the finished product was outstanding. this is the second time we have used them for body work and the results were excellent both times! read more