Absolutely incredible work. A while back I hit a deer and Caliber got the car all fixed up. Lately had a uhaul crack the back bumper and caliber again came in and fixed it up. If your insurance allows it, I recommend doing the estimate at Caliber instead of waiting for an insurance agent to come out (makes more sense to have the company repair people estimate the cost). They do a great repair. Obviously parts take time to come in, but caliber is always incredibly responsive on calls and great at keeping you up to date on repair. The customer service and personalities are just incredible. Highly recommend as I've had some bad value/customer service in town and Caliber has never disappointed. read more

I struck a deer on November 30, 2024. The impact resulted in appoximately $9,500 in damages. I selected Caliber Collision on Avon St in Charlottesville VA to make the repairs. I give this Caliber location a 4.5 rating. The service was good, the repairs were good, the people were great. I would recommend this Caliber for your auto repairs. read more

Caliber Collision - Body Shops Near Me - Charlottesville, Virginia

One of the worst experiences. Paint doesn't come close to matching Bumper cover was replaced with OE part which doesn't line up properly. I returned the vehicle for adjustments and paint correction . They kept the vehicle for a week and claimed it was all corrected. The Paint looks worse than before the part alignment is the same as before not to mention they didn't install the fender trim correctly, several trim screws were missing along with paint splatter on the driver's side fender. Manager was notified of the issues along with pics. His response was bring it back and we will take care of it. No trust in their workmanship so I fixed their screwup. . read more

My insurance has a contract with Caliber Collision and the one in Richmond that I have used in the past was great - easy to work with and returned my car to me in a relative decent amount of time. This Caliber Collision on Avon in Charlottesville is awful. They have had my car for over a month. The damage was not that extensive at all (my son hit a deer and just a portion of it needed to be fixed). But they painted it the wrong color so had to redo it. So it was not ready when they said it would be. And now they keep telling me it will be done and every day it is not done. So every day I expect to be able to pick it up and it isn't done. And when I ask why it is not done yet, they will not tell me why it isn't getting done. Do not use this shop if you need your car done within a reasonable amount of time and you want it to be done right the first time. I will edit this review if I ever get it back and I have any feedback on the actual work done. In reading some of these reviews, I am actually concerned it is going to be awful. read more

Amanda, Suzie, and the whole team on Avon Street are excellent - friendly, knowledgeable, and professional. Highly recommend! I've also used Caliber in 3 separate locations: Richmond, VA, Jupiter, FL, and Charlottesville, VA. I've always had a great experience. They seamlessly work with major insurance and rental car companies and provide superior results. read more

Went to the one on Avon St and they said I needed an appointment for a estimate. I hate it when they say that. How ever she told me the two other places do not take appointments. OK I went to the one off Rio Rd on Seminole Trail. She was more interested in telling me when I can bring in my truck for the repair. I again said all I want is an estimate. She again stated that its a back up on repair. I walked out. I then wen to the one on Northside Dr. She wasn't interested in talking to me saying I needed an appointment. I had enough. I left and I will never be back to them at all, All I wanted was an estimate to decide how to handle the issue at hand. read more

Someone scraped the side of our car, but they left a note and their insurance covered us. One of their (State Farm) approved repair shops was Caliber, and theirs was a newly built facility near our house, so I gave it a shot. They did not disappoint! They kept in communication with us (but not too much), did a great job with the repairs, and very quickly! There was a question about our repair that was relatively minor, but they still took the time to call, talk through it, give me options, and proceeded as requested. Based on this one experience, I would go back if I have to...hopefully not soon though. read more